Cincinnati Financial Reviews | Glassdoor

Cincinnati Financial Reviews

Updated August 13, 2017
88 reviews

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3.6
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Steven J. Johnston
40 Ratings

88 Employee Reviews

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  1. Helpful (1)

    "Bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Cincinnati, OH
    Former Employee - Underwriter in Cincinnati, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    It is easy to get in the door as an insurance professional. No potential to be moved/transferrerd if you enjoy Cincinnati.

    Cons

    The training program is obsolete and outdated. The underwriters are greatly mismanaged and lack the necessary talent/skills to propely underwrite and negotiate accounts. The pay is on the low end of the insurance scale. You are not compensated for performance but for tenure, no matter how skilled/productive you are as an employee. The morale of the entire company is the most negative I have been around possible. Very few who work in the home office setting are very happy to be employed by CINF. The technology utilized for analysis is vastly underwhelming.

    Advice to Management

    Upgrade your technology and training modules to be more in line with the insurance inustry. Work to improve the employees morale to increase workers enjoyment and efficiency.


  2. Helpful (6)

    "Infuriating culture of deceit, secrecy, and finger pointing; IT begs for scraps from the master's table."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Fairfield, OH
    Current Employee - Developer in Fairfield, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you happened to go to college with someone in upper management, you'll do very well for yourself here. Connections mean everything in this company.

    The company is well respected in insurance circles, with arguably one of the better claim services in the industry. They really look after their customers.

    Cons

    Sadly, they don't take especially good care of their employees. Doubly so for IT personnel.

    The culture of nepotism is such that people who are wholly unqualified for positions of seniority are promoted, usually to their own level of incompetence, thanks to a kindly word from a friend with influence. In a technical organization, this is a heinous oversight. We have utterly incompetent team leads, service managers, resource managers, and architects running the asylum. Of course, if you're the slightest bit vocal about these incompetencies, you're a troublemaker and will find yourself swiftly sidelined.

    Communication within the company suffers from an overriding need for secrecy on even the slightest matters. There is absolutely zero transparency; senior management are well aware of just how incompetent their policies are, but are powerless to do anything about it - the policies and processes that exist would require a herculean effort to uproot and redo. Money is wasted at an alarming rate because management are paralyzed with indecision.

    Technology has never been one of Cincinnati's strong points; it's estimated we lag five to eight years behind most other similarly-sized insurance companies. There's been a recent attempt at introducing up-to-date technologies and agile methods, but project management isn't up to the task. The future of entire IT departments are uncertain, as the company has gotten on the outsourcing bandwagon - again, several years behind the rest of the industry.

    There's very much an "Us vs Them" attitude in IT; we're constantly butting heads with the various business units over patently unrealistic timelines. Their answer should be put to Gregorian chant music: "Release it on schedule and work on a hot-fix."

    Advice to Management

    Mr. Johnston, you recently met with IT and shared your belief that we have the best people. Respectfully, we do not. We are bleeding intelligent and skilled engineers because they see the writing on the wall - whether that's because of outsourcing, lack of advancement opportunities, or because they don't get the recognition they deserve. The worst people are being promoted; they have the support from similarly unqualified friends in more senior positions.

    Resource managers do nothing to truly evaluate the skill levels of their direct reports. How relevant are the skills of a team lead who has been with the company for 20+ years, yet can't explain what an Object Oriented language is?

    Your best people are the ones who are passionate about what they do. When they stop talking and stop sharing their enthusiasm, you know they're headed out the door. Start listening to them. Please.

    Look at the experiences of other companies who have outsourced - the ones who are desperately clawing to bring their operations back home. Don't listen to your self-serving cronies on the Board.

  3. Helpful (6)

    "This place is like working in Bedrock."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support in Fairfield, OH
    Current Employee - Administrative Support in Fairfield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cincinnati Financial full-time (Less than a year)

    Pros

    A few nice people. The rest kinda let their "titles" go to their heads. Mainly the Underwriters are like this as they think their job is the end all be all of jobs. It's like Really?...Really?...okay...whatever you say Mr. & Mrs. I don't know what I'm doing and need the "Team Leader" to tell me everything but how to blow my nose.

    Cons

    Remember The Flintstones? Mr. Slate's office had that bird that use to peck out the words or they carved out letters on stone tablets. This place is even more behind the times than that. Their software is so behind the times it's ridiculous. Hey guys...why don't you step boldly into the early 90's and get more modern software! 1983 called and it wants it's programs back! This place is so far behind the times I'm surprised they don't still use Morris Code.

    Advice to Management

    Ditch the "good ole boy/girl" mentality you got going on there. This place is worse than Junior High with it's unofficial little clicks. I'll say this...if you love Football and Baseball (I mean REALLY love it) and talk about it 8 hrs per day...you'll fit in just fine. All while current management ignores the talented and hard workers they do have. Lose this mentality if you want to be a greater success.


  4. Helpful (5)

    "1950's"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some good people and skilled people. Lunch is good and vacation time is good.

    Cons

    Terrible corporate culture. They hold on to the 1950's. Bad managers with no experience other than CinFin. Resource managers for IT are a waste of time and money.

    Advice to Management

    Fire the CIO, step into modern modern day business. The right people are not in the right roles. Outsiders are not welcome unless you are from Deloitte, which they are deeply in bed with.


  5. Helpful (1)

    "stuck in 1990s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Good benefits and job security

    Cons

    IT management stuck in last century. Good old boy network more important than merit.

    Advice to Management

    Adopt modern approaches to managing services


  6. Helpful (3)

    ""Ship is sinking!""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Claims
    Current Employee - Field Claims
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cincinnati Financial full-time (More than 8 years)

    Pros

    Company car(Ford Focus, whoop hoooo!)

    Cons

    crushing workload, lack of teamwork in all departments, everyone out for themselves, management only concerned about stock price, morale is terrible, pay below industry average

    Advice to Management

    Fire the CEO and bring in someone that is a true leader not a bean counter


  7. Helpful (2)

    "The future looks leaner with less headcount"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Professional in Cincinnati, OH
    Former Employee - Insurance Professional in Cincinnati, OH
    Neutral Outlook
    Approves of CEO

    Pros

    Overall, it is a nice company. I liked seeing some effort being made to increase automation and be more efficient. This is important with the shrinking headcount.

    Cons

    To get better results from employees, need to invest in some training. Beware of the HR department (issues with confidential info being shared, hit or miss enforcement of standards). Before you jump in, check how your department operates and the teams within. Some departments are ok, while others are toxic across the board.

    Advice to Management

    Value your employees, value fairness, and don't promote people into management who hate working with people.

  8. Helpful (4)

    "Underwriting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cincinnati Financial full-time (More than 10 years)

    Pros

    Flexibility at times (not always), emphasis on agency relationships. Company day at Kings Island- zoo pass entry for a day for your family. Stock benefits.

    Cons

    They implement big projects before thinking them through and then have to change their direction multiple times and deliver multiple different messages to agents which is frustrating to all parties. Pay is lower than other companies for doing quite a bit more workload than the competitors, automation is great but it's made things worse with all of the defects and creates even more work load on employees. We keep losing people and they are not replacing enough people to help existing teams, there are no raises or perks to having to work double work loads and rarely even appreciation. Things are going down hill fast. Also, to women looking to be hired on, expect to not be treated equally, and this is coming from a male perspective. I've seen this happen multiple times over the years. You are promoted based on who you know, and how well you're liked- not based on your work ethic.

    Advice to Management

    Listen to your employees, promote based on work ethic, be flexible with people when needed- become more family oriented like we always used to be. Upper management in personal lines needs to sit back and realize they are driving people away to the point of hurting your best workers which is in turn also beginning to drive them away as well. Things are changing for the worse and even agencies are beginning to notice and are not thrilled about it. Think things through before diving in head first to things. Promising to help your employees but then double to triple dump on them is not fair, especially when pay is lower than competitors to begin with. When it snows or there is poor weather to the point of your employees safety or children's safety being on the line- personal lines upper management needs to get on board like the other departments- let your employees stay safe and work from home like the rest of the company does or allow a delay in getting to work until conditions get better.


  9. Helpful (1)

    "More work with less people and crap tools...typical insurance company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Claims Representative
    Current Employee - Field Claims Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home is nice
    That is all really that I can say is a pro

    Cons

    Nepotism rampant from top down
    Field has no authority anymore and HQ too busy to give guidance
    Pay is way below industry standard. They think 3% merit increase for high performers..seriously.
    Not much hope for career advancement unless u move to Fairfield,OH and are a male

    Advice to Management

    Wont bother.. no one listens or cares. Old school is the only school.


  10. "Middleware"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cincinnati Financial full-time

    Pros

    A nice to work if you are looking for insurance experience.

    Cons

    Company too Silo'ed -- puts u in a corner ..unable to help you grow in your career on various platforms / technologies.
    Management with very little IT experience -- makes it a bad experience when they make assumptions and pass blame.

    Advice to Management

    Learn to communicate better - and value your employees experience.


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