Cintas Reviews | Glassdoor

Cintas Reviews

Updated July 21, 2017
240 reviews

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Cintas CEO Scott D. Farmer
Scott D. Farmer
143 Ratings

240 Employee Reviews

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Pros
Cons
  • Some managers don't buy into the work/life balance concept (in 87 reviews)

  • Long hours and Saturday 9 to 10 hour a day (in 107 reviews)

More Pros and Cons

  1. "MANAGEMENT IS HORRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loader/Unloader in Clinton, NC
    Former Employee - Loader/Unloader in Clinton, NC
    Negative Outlook
    Disapproves of CEO

    I worked at Cintas full-time (More than a year)

    Pros

    Off on weekends, Only in the summer, you are able to get overtime. That's all I got for the pros

    Cons

    Management, work environment, low pay, Hot summers, cold winters, NO ADVANCEMENT OPPORTUNITIES, needs better work-life balance,management does not care at all

    Advice to Management

    Care more about employees. Give them a chance to grow in the company, stop holding them back. Give more water breaks in the summer or put AC in the warehouse. Certain positions need better pay for the amount of things they have to deal with!


  2. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Minnetonka, MN
    Current Employee - Sales Representative in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cintas full-time (More than a year)

    Pros

    health insurance, weekly paycheck, dental insurance, retirement account, marketing, samples, desk, phone, notepads, pens, business cards, proposals, contracts, voice mail.

    Cons

    Micromanagement, work life balance, small territories, few prospects, low commissions, no quarterly bonus, no annual raises, mandatory phone and office hours, all paperwork before or after business hours, high location turnover, political annual reviews, meaningless daily meetings, pointless reports, hourly pressure for numbers, no employee engagement, burn and churn culture, service hates sales, daily finger pointing.

    Advice to Management

    Corporate review of location management.

  3. Helpful (1)

    "Unrealistic, Demanding, Micromanaging, mediocre , Manipulation of "numbers","

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Macomb, MI
    Former Employee - Anonymous Employee in Macomb, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Cintas full-time (Less than a year)

    Pros

    Coworkers (partners as they are deceivingly called) are amazing. Everyone other than management is a team player.
    Most weekends off.

    Cons

    Management is clueless as to all of the extras done by their subordinates because they are rarely in the building. When the managers do pop in, they micromanage and mistreat their underlings. Most of the managers couldn't even perform the jobs of their subordinates.
    Unless you suck up and are willing to cheat the customers, there is no room for advancement at this location.
    Compensation is a joke. There is a cap on raises at yearly reviews- no matter how far you go above and beyond.
    This location has very high turnover and very few longtime employees because of the increasing duties, lower wages, and overall lack of morale within all of the departments.
    The customers and quality are never put first because of the intense efforts to meet irrelevant and inflated goals.

    Advice to Management

    Show up to the plant. Speak to your employees with respect. Pitch in during times of under staffing (which is everyday).
    Pay your employees real wages that are competitive within the regional market.
    Quit falsifying records and screwing over customers. Treat customers like you actually want to retain their business.


  4. Helpful (5)

    "Fire Alarm Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cintas full-time

    Pros

    The pros i will talk about are from the position, not from the company. Its a great position, you get to have a different job site everyday. You see things in the area you live and inside buildings you would have never seen before. You get to work outside, and not at a desk.

    Cons

    This company is just another "fake it till you make it" organization. They're salary from worker to worker makes zero sense, they hire and pay out of need, not out of experience and talent. They have zero training, or close to it. They expect all training to come from senior technicians, but sometimes the senior technicians were trained by people that didn't know what they were doing. There is alot of drama in the office, and their policies are illegal regarding drive time. Their technology is way behind the curve, and puts alot of pressure on the tech to finish all required tasks in an 8 hour day. Work life balance is very poor. Very unorganized business practices from the top down... its all numbers and has nothing to do with the fire industry. Just a bunch of office workers talking about stuff they do not know about.

    Advice to Management

    Fix your policies. You can't accept contracts 2 hours away, knowing you need to send techs there and not pay them. Just be honest with your workers. Your human resources department is lacking and makes your workers feel like they don't have a leg to stand on. You are a billion dollar company, let your techs feel that they work for a company like that... pay them. Also, if you are going to be in the business of Fire Protection, hire some managers that know Fire Protection... not just number crunchers.


  5. Helpful (1)

    "Different Rules For Everybody."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable Clerk
    Current Employee - Accounts Receivable Clerk
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cintas full-time (More than a year)

    Pros

    Pros are few and far between. Willing to train despite your background; they look for a skill set which is better than most companies who only want degrees with no background to show for it.

    Cons

    High turnover, micro management, poor managerial skills. Despite what they say, all they care about are numbers, they don't care about you as an employee, whatsoever. They hide the truth from the application and interview. Originally hired as an Accounts Receivable Clerk, only to be forced to become AR AND receptionist AND data entry, and anything else in the office that they need. The pay doesn't come close to the workload. Salary review is a joke... literally .25 cents a year.

    Managers that don't want to pick up the slack when people are out yet they won't hire an additional office partner to help balance the already overwhelming workload. Vacation use is questioned...and DENIED because there aren't enough partners to work customer service even though it's not even your job. The office manager is supposed to pick up the slack so the others can work and they refuse.

    Office hours strictly 8-5; you can't schedule doctor appointments, events, etc and stay later or come early to make up your time because partners don't have personal lives, apparently. Meanwhile, management just ups and leaves whenever they want at the drop of a dime to be with their families or anything they have personal to do. Reprimanding management for problematic behaviors because of favoritism is expected.

    Management does sneaky, underhanded things to their partners. Hiding employee's final paychecks because the GM doesn't like when ppl leave to better themselves, racist, taking photos of employees who work two jobs (which is stalking )to make sure they're where they say they are and can't work OT, the list goes on. They'll lie and manipulate the rules to cover themselves when they do something wrong and YOU have to pay for it. Going against attendance policy and making their own rules, only to double back and write you up when they originally said it was okay to contact them a certain way if something happens.

    If you speak out against or question anything, you will forever be a black sheep and can't advance. And certainly not when they know you're right and won't accept it. Honesty and integrity is all the CEO preaches but they don't follow it AT ALL. I have never worked for a more dishonest and untrustworthy company. I have come to hate Cintas with every fiber of my being. The day I can quit can't come soon enough.

    Advice to Management

    I should say none because they don't want hear it anyway...but embrace change. Upgrade your outdated technology. You're a multi-billion dollar company, for god sakes. Stop treating your most valued workers like children, or trash. We are the ones who make the gears turn. If you don't have us, the place falls apart.


  6. Helpful (15)

    "Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Cleveland, OH
    Former Employee - Sales Representative in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cintas full-time (More than a year)

    Pros

    Cintas is able to get some of the best people out there to work from them. Very meticulous hiring process. Truly promotes from within.

    Company is growing like never before.

    Making HUGE advancements in technology.

    Car package with fuel and insurance.

    Cons

    You are not allowed to do any work between the hours of (when I left) 7:30am till 5:30pm. You are supposed to be out selling, that is it. If you show up to the plant senior management will ask why you are there and say "why aren't you out selling." Very discouraging work environment.

    You are not allowed to have facial hair. Suit and tie are required every day. I was there for 2 short years and in those 2 short years my entire team turned over including the manager. Everyone either left, was fired, or demoted.

    You have the same number to hit as every location in the country so you have these booming cities (Nashville, Austin, Raleigh) where reps are hitting goals with their eyes closed. Meanwhile struggling cities / rural America are left behind and told to "find a way" if they cannot hit the number. However managers have different goals to hit are held to different standard than the reps.

    I don't think anyone in senior management ever took a microeconomics class.

    Your PTO is questioned if you are behind on your number. (Last year 4 FS reps 2 MDRs 0 Uniform hit presidents club in my market), so basically everyone was behind on their number).

    Senior management has no idea how to forecast year over year. If your team is supposed to sell $1,000,000 but only sells $500,000, instead of adjusting the following year to make the goal realistic, they will will say we are raising it by 10% and tacking on the $500,000 we missed last year so the new goal is $1.6million. Then they fall even shorter and more people leave or are fired.

    Don't ever, ever, ever question management's ways. The second you do that you have a red mark on your name. Don't ever suggest anything, don't ever question anything, don't ever ask why certain things are done certain ways. Put your head down, say yes sir, yes m'am and go to work.

    Advice to Management

    You hire great people then burn them out in two years. Cut out the meticulous hiring process and just churn & burn people. With retention as low as it your wasting valuable dollars recruiting. As a shareholder of the company (still) it disappointments me to know much money goes into hiring sales partners that are going to be gone in 2-3 years.

    Cintas is already the most expensive in the industry because they are the best, hands down, there is no second. They have the best products. The best service. However, lose the suit, you're not proving anything by wearing that. You're stopping into small businesses and meeting with maintenance workers. You look absolutely silly in 2017 running around pretending you are some important businessperson. Let's not forget, Cintas is in the UNIFORM business. Wouldn't you question why the guy selling you uniforms isn't wearing their own product? "Hey Mr. Customer, this Ford truck is fantastic you are going to love it." *drives off in a Toyota truck.

    Send all of senior management to a short course on microeconomics. I know it sounds crazy, but the price of products change depending on where you are in the country.


  7. Helpful (1)

    "Overworked,underpaid, unrealistic goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Cintas full-time

    Pros

    Fortune 500 company, cheap and reliable health benefits, good 401k plan

    Cons

    You are overworked and underpaid, you will work on access of 65 to 80 hours a week and the salary does not compensate for it. Your sold on a bonus plan that sounds great but, isnt really realistic unless your fudging the numbers to make it. The sales department is not held accountable for anything. They over-sale accounts and over promise different item on both new and current customers, mid and upper level management sees it and because the number looks good they say NOTHING and make excuses and point the finger everyone but the originator of the issue. There is no consistency in the postion. You make a schedule and the moment one person calls off your running a route, following up with a driver about a issue, making customer service calls dealing with production issues/sales issues. The position is not a desirable job PERIOD.

    Advice to Management

    The regional team needs to re-evaluate this postion. Evaluate what the service managers are really having the supervisors do because, most supervisors are doing their managers job and their own job duties which understood that the goal is to be the service manager but their has to be balance. You have a service supervisor thats working 15 hours in a day with a horrible salary but a service manager thats making a nice salary and a car package and only working 8 hours a day. Thats crazy!!!

    Also sales need to be held accountable for accounts that are oversold and over promised(both new and current). Really investigate how some service teams are making these bonuses. I know for a fact a lot of these other locations and service teams are fudging these number to attain the KPI numbers and lost business goals to obtain the bonus plan

  8. "Route Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSR Route Sales Representative in Oklahoma City, OK
    Former Employee - RSR Route Sales Representative in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cintas full-time (More than a year)

    Pros

    No pros at this company

    Cons

    No room for growth at this company

    Advice to Management

    Invest in helping your employees grow in the company


  9. "Cintas is a Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cintas full-time

    Pros

    I get to keep my apartment and have a bed to sleep in.

    Cons

    Numbers game, pay, vacation days, price on beverages at location, horrible people, awful and fake management, HR doesn't take care of their employees when faced with reports of harrassment

    Advice to Management

    I have none. Nothing can save this place.


  10. "HSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HSS in Jessup, MD
    Former Employee - HSS in Jessup, MD
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Cintas full-time (More than a year)

    Pros

    Good benefits diverse customer base

    Cons

    More concerned about what customers think. Good is never good enough.

    Advice to Management

    Do right by your employees and not yourself


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