Circle House Reviews | Glassdoor

Circle House Reviews

Updated September 18, 2017
17 reviews

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3.6
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Circle House CEO Mark Rogers
Mark Rogers
8 Ratings

17 Employee Reviews

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  1. "Changed for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwich, England (UK)
    Former Employee - Anonymous Employee in Norwich, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Circle House full-time (More than 8 years)

    Pros

    Great people (or there were before the mass redundancies), supportive managers, good progression, fair wages, good benefits, nice offices, flexible working.

    Cons

    Too. Much. Change. I mean it was non stop. Persistently wasting money on contractors and external companies for the latest overhaul/change process/improvement blah blah blah. LOTS of negative changes since the merger. Not the place it was, swung too far commercial, lost its social heart.


  2. "Great place for career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Property Manager in London, England (UK)
    Former Employee - Senior Property Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Circle House full-time (More than 10 years)

    Pros

    Good annual leave, bonuses and money for glasses. Great staff and residents. Good investment in staff training and opportunities to get promoted.

    Cons

    Being responsible for things you have no control over. Lots of restructures and good staff lost. Company got too big and personal touch with residents lost.

    Advice to Management

    Have a good repairs contractor!

  3. "Was a superb company to work for!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwich, England (UK)
    Former Employee - Anonymous Employee in Norwich, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Circle House full-time (More than 3 years)

    Pros

    The people and location. On the whole the people where/are fabulous how ever a change of senior management destroyed all of it and now the company has been taken over due to exceptional bad management.

    Cons

    Corporate bad management and a cut costs at all cost attitude that has ripped the heart out of the company.

    Advice to Management

    Start caring about you staff and tenants again


  4. "Improvements desperately needed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Circle House full-time

    Pros

    Career progression due to the high turnover.

    Cons

    There is no real structure. Although policies are adhered to - middle level management have poor people skills and don't know how to encourage/ trust the staff members. Unfortunately staff members aren't valued - hence the high turnover.

    Advice to Management

    Invest in management training which focuses on how to motivate and empower staff members.


  5. "Resolution officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Officer in West Malling, England (UK)
    Current Employee - Resolution Officer in West Malling, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great vibe, inspiring atmosphere. Fantastic place to work. There is no pressure as to how much time you spend with tenant on call. Easy going, relaxed office and you are encouraged to take your time on a call with tenants in order to get a first time fix outcome. Daniel Blake head of Centre is very inspiring and has positive energy and a visionary. I absolutely love my Job here😀.

    Cons

    It's a great place to work!!!


  6. Helpful (1)

    "Weak management is undermining and corrupting Circle and its best employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Circle House full-time (More than 3 years)

    Pros

    There are many good people working within the business who are undoubtably there for the best interest of Circle's tenants and service users and they can be an absolute joy to work with. However, their best efforts are constantly undermined by the inappropriate overreaction by weak managers to internal and external issues (see below).

    Cons

    Many weak managers have proved themselves as unable to cope since difficult times hit the business as a result of the recently proposed government reforms and Circle's appalling repairs service.

    Backstabbing, nepotism and bad internal communications have become rife which has led to low team morale, job dissatisfaction and employees being made redundant, pigeonholed, or promoted for simply brown nosing the right people.

    Meanwhile, one or two extortionately paid directors and external "consultants" have taken advantage of the weak management and wider instability to rinse the business for whatever they can, demanding much higher salaries and influence than they deserve and corrupting Circle Housing's social purpose in the process.

    Advice to Management

    Invest in your best employees, not the already overpaid directors and consultants who are part of the problem.


  7. Helpful (2)

    "Face needs to fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Services in Norwich, England (UK)
    Former Employee - Central Services in Norwich, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Circle House full-time (Less than a year)

    Pros

    Similar to public sector benefits so good pension, good holidays. HA staff genuinely care for the most part about their jobs. Good place to work if you keep your head down and/or have good relationships with management

    Cons

    Corporate side is a completely different story. Backstabbing and nepotism was rife and unless you werr brown-nosing the right people at the right time you could very easily find your promotion options limited at best, and your job on the line at worst. There's also a different restructure going on every other day - nobody seemed to be safe from the chop other than management.

  8. "Working with circle housing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Assistant in Rainham, London, England (UK)
    Former Employee - Care Assistant in Rainham, London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Circle House (Less than a year)

    Pros

    Good manager and her colleagues at rainham also good pay with holiday money straight into your account never hold back people's money and fight for their staffs

    Cons

    Nothing bad to write about circle housing

    Advice to Management

    Keep the hard work going


  9. Helpful (1)

    "Great place to work, but for how long?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Circle House full-time (More than 5 years)

    Pros

    Flexible, agile working; great work life balance, good people - really feel part of a big team. Lots of internal opportunities

    Cons

    With current restructure and future merger with Affinity Sutton planned, there is a lot of change & job insecurity for the foreseeable future

    Advice to Management

    Hold on to quality employees and try to stop all that passion and knowledge walking out the door


  10. Helpful (3)

    "Losing sight of it's 'Mission' and the importance of Staff moral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Circle House full-time (More than 5 years)

    Pros

    People working in the company are very positive and passionate about the what they do for their customers
    Good pockets of collaborative working

    Cons

    Changes in Exec team to more corporate/profit focus has made the culture change, for the negative
    Focus on Merger and changing the company to look better for it!
    Change to T&C's which will cause a lot of people to work longer hours with less holiday for less salary!
    Current organisational restructure has not been fully thought through to understand impacts and risks to the company and the customers - some of who are very vulnerable
    Cost savings are not all for the "good" of the customer
    Consultants brought in to assist with Organisational Change have waited Circles money - we have/had the talent internally who would have been able to understand the working world of the company
    All of the above and more causing good talented people to leave

    Advice to Management

    STOP and review what is happening around the company, staff are demotivated and leaving.
    Even ones who remain during this restructure are demotivated, the changes to the T&C's are not helping to build trust and support from the people who remain loyal to Circle in this time of such (painful) change.


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