Citadel Federal Credit Union Reviews in Exton, PA | Glassdoor

Citadel Federal Credit Union Exton Reviews

Updated May 11, 2017
24 reviews

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Exton, PA

3.5
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Citadel Federal Credit Union President & CEO Jeff March
Jeff March
9 Ratings

24 Employee Reviews

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Pros
  • Good benefits compared to some other companies (in 5 reviews)

  • Low stress environment with excellent work life balance (in 3 reviews)

Cons
More Pros and Cons

  1. "Solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Exton, PA
    Former Employee - Account Specialist in Exton, PA
    Recommends
    Positive Outlook

    I worked at Citadel Federal Credit Union (More than 3 years)

    Pros

    Competitive pay, friendly culture, and supportive management

    Cons

    Limited advancement opportunities and working weekends


  2. Helpful (11)

    "Don't believe the hype..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Banker in Exton, PA
    Former Employee - Retail Banker in Exton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Citadel is relatively small (even though it is quickly expanding), so everyone tends to know eachother, and a majority of the branch employees are very nice.

    Cons

    First let me make clear, it is apparent that Human Resources usually comments back on these Glass Door posts and defends the company, which is proof that they are not open to employee feedback. To all prospective employees, I suggest that you listen to the advice of the current and former employees that have taken the time to provide you with valuable insight on the truths that you won’t hear from the Human Resources department.

    1. Stop talking about how wrong it was for Wells Fargo to sell products and services behind customers backs, but then make a culture at Citadel that is nothing but sales. Sales are a majority of what your pay raises are based on. Citadel is so focused on sales, that you are written up as soon as you are "behind pace" for your yearly sales goal. If you really want to do what's best for the customer and provide "Citadel Class Service", then stop forcing employees to sell, sell, sell. Don't let Citadel tell you otherwise that they do what's best for the customer…it’s not always best for the customer to be forced into opening products or services just to give Citadel income and sales numbers.

    2. Care about each and every employee, not just the ones that suck up to upper management. There are no advancement opportunities here, period. If you don't bust your butt being fake to those in higher up positions, you're not going anywhere. Raises are minimal…maximum salary increase per year is 5%, and nobody gets that. 95% of people get 2 or 3% increases (which is basically 30 cents). The key to a good company is one that cares about each employee and helps them grow in the company instead of only promoting those who drink the Kool-Aid.

    3. Take a hard look at your branch managers and your Human Resources department…they are best buddies. Again, don't let them tell you otherwise, because I'm sure they will try to defend themselves on this post. I encountered numerous instances where employees sincerely went to their managers or Human Resources about an issue...and somehow the employee always ended up as the "wrong party" in the end. Human Resources is supposed to be a neutral base for the employee to feel comfortable going to. Unfortunately at Citadel, management and Human Resources will always side with eachother, which makes for an unfair work environment.

    4. Give your employees more time off and better benefits. Most banks are closed on Martin Luther King Jr Day, Columbus Day, Veterans Day, and Presidents Day…not Citadel. "Oh but we give you floating holidays to use on your own time"...don't fall for it. Citadel is also open until 2pm on Saturdays, unlike most community credit unions or banks that are closed by noon.
    And health benefits? Don't fall for the trap of, "we now offer 2 medical plans for employees because we listened to employee feedback saying that they want a choice of more than 1 plan.” No…Citadel now offers 2 HIGH DEDUCTIBLE medical plans instead of 1 HIGH DEDUCTIBLE medical plan. That's like a grocery store saying they offer a variety of fruit but simply offer Red Delicious apples and Granny Smith apples.

    5. Stop expanding. Citadel was known for over 80 years as a small community credit union...which is what people loved about them. Unfortunately in the past year or so, Citadel has completely lost control of that. They are trying to compete with the big banks and want to gain over $8 billion in assets in less than 10 years...those are bank numbers, not small community credit union numbers. When you cut staff levels and don’t hire a new employee after someone leaves the company, transfer employees from branch to branch constantly to save money, open new branches at an alarming rate, and even outsource your contact center...you know you're getting too big. Don't just say you are focusing on the customers...actually do it.

    Advice to Management

    Admit that you are too pushy on sales and get back to having meaningful conversations with customers before you end up like Wells Fargo, because you're almost there.

    Help employees to advance by giving them salaries and benefits they deserve. Trust me, your best employees are the ones that don't suck up, because your employees or managers that suck up are the ones that are rude and ignorant to other staff once senior management walks out the door. Fakeness doesn’t get you anywhere in this world.

    My strongest suggestion is to stop sending out surveys to employees to ask for their feedback all the time if you aren’t actually going to make changes. If you are interested in actually making your employees happy, then cut down on sales, focus on the brand you already have in the community instead of expanding, and treat your employees how they deserve to be treated.

  3. Helpful (6)

    "Moving Backwards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than 5 years)

    Pros

    The company is made up of some really great people, and the company itself is growing and showing tons of potential.

    Cons

    Behind in technology. Investing in an alarming amount of brick and mortar stores in 2016. Health insurance is so awful-life altering, debt making, you contemplate quitting type of awful. Don't let them tell you otherwise.

    Advice to Management

    Spend less money on barbecues and parties and put the money back into the business. It's a really great place with a really great CEO but the changes that have happened in the past year have pointed to some not so great things ahead.

    Citadel Federal Credit Union Response

    Jul 18, 2016 – HR Consultant

    Thank you for your feedback. This past year we have reviewed our healthcare options in order to continue to provide employees a competitive benefits package. As a result of feedback from staff and... More


  4. Helpful (2)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Positive attitude, team environment.

    Cons

    None to report, company is customer/member focused which is great

    Advice to Management

    Keep up the good work.

    Citadel Federal Credit Union Response

    May 9, 2016 – HR Consultant

    Thank you for taking the time to write a review. We appreciate the feedback and as always welcome suggestions at any time.


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Exton, PA
    Former Employee - Account Specialist in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time (More than 5 years)

    Pros

    The credit union is growing so there is opportunity. The training is structured and thorough. The corporate office is pleasant and mostly friendly.

    Cons

    It depends on your direct manager whether you can move in the company. All of the different areas are not consistent with procedures. The incentive program could be improved. Management asks for feedback and disregards it if it isn't what they wanted to hear.

    Advice to Management

    I think my advice would be to actually care about your employees and place them into projects that builds strengths


  6. Helpful (2)

    "Pretty great place in general"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Exton, PA
    Current Employee - Financial Service Representative in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than 8 years)

    Pros

    For the most part they pay really well compared to the competition. If you work with the right team it can be an amazing experience. Great members. Good retirement plan.

    Cons

    The larger we get the more we are changing and it's starting to not feel like your neighborhood CU. Medical benefits are not so great anymore. Doesn't matter what you have your degree in as long as you've got that degree.

    Advice to Management

    Focus on training and getting all the departments on the same page and work on making sure the employees know the right way to do everything. There shouldn't be 8 ways to do everything depending on what branch or department you're in. Change the goal structure. Make the employees feel like they are valued again like it used to be. Get back to promoting from within.


  7. Helpful (1)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Service Representative in Exton, PA
    Current Employee - Senior Financial Service Representative in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (Less than a year)

    Pros

    Great place to work. Management wants to help you grow and gives plenty of opportunities for you. They give amazing deals and rates to their clients. Making it easy to be a helpful member of the sales team.

    Cons

    Only thing I can think of is when you are dealing with a difficult client. But that can happen anywhere you work.

  8. Helpful (4)

    "Financial Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Associate in Exton, PA
    Current Employee - Financial Associate in Exton, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Great family-focused company. Very laid back and friendly

    Cons

    No long-term vision for Investment Division. Marketing is a complete joke and does not fit a business model which plans to expand at the pace outlined in annual meetings.

    Advice to Management

    Focus more attention on marketing and design, specifically in the digital channels


  9. Helpful (7)

    "Cliquish self promoting middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Exton, PA
    Former Employee - Manager in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time

    Pros

    Senior management is takented and focused on growing talent

    Cons

    Middle management will throw anyone under the bus to take blame away from them. Constantly brown nosing senior management. Have zero financial accumen..party planning is not business development

    Advice to Management

    To be fair break up cliques and stop promoting brown nosers. Middle management is not developing staff but promoting themselves...not what leaders are supposed to do


  10. Helpful (1)

    "Long term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook

    I have been working at Citadel Federal Credit Union full-time (More than 10 years)

    Pros

    a very family work environment

    Cons

    pay is much below similar jobs in area


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