Citadel Federal Credit Union Reviews

Updated May 2, 2019

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3.9
74%
Recommend to a Friend
97%
Approve of CEO
Citadel Federal Credit Union President & CEO Jeff March (no image)
Jeff March
34 Ratings
Pros
Cons
  • "The only con I can think of is the high sales goals(in 5 reviews)

  • "This leads the limited growth opportunities to only newer retail offices(in 4 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great local place to work"

    5.0
    Current Employee - Account Specialist 

    I have been working at Citadel Federal Credit Union full-time

    Pros

    - Good people - Decent benefits - Community focus

    Cons

    - Pay could be better - Very strict metrics on phones

  2. Helpful (1)

    "Wonderful organization in a strong growth period"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Market Manager 
    Recommends
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time for more than 5 years

    Pros

    Great presence in the existing markets

    Cons

    A lot of change in a short period of time

    Continue reading

    Citadel Federal Credit Union Response

    April 12, 2019HR Consultant

    We understand that change can be challenging! As consumers’ banking needs and wants adjust, Citadel must take a proactive approach to ensure we are meeting our members’ expectations. Sometimes this involves changing things up in a very quick fashion. Flexibility and adaptability are crucial to remain relevant in the market.


  3. Helpful (2)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative 

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Great place to work. Wonderful people.

    Cons

    Long hours in Friday’s and Saturday’s.

  4. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citadel Federal Credit Union full-time for more than 3 years

    Pros

    Schedule flexibility, work life balance.

    Cons

    Work on Saturdays, challenging sales goals.

  5. Helpful (1)

    "FSR"

    5.0
    Current Employee - Financial Services Representative 
    Recommends

    I have been working at Citadel Federal Credit Union full-time for less than a year

    Pros

    If you work a saturday you get a day off the next week.

    Cons

    It's banking so If you need to leave at a certain time understand what your position entails.

  6. Helpful (3)

    "Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time for more than a year

    Pros

    Great place to learn and grow.

    Cons

    Provide more growth opportunities that create individual value.

    Continue reading
  7. Helpful (2)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Everything is great at Citadel

    Cons

    Nothing that I can think of

  8. Helpful (1)

    "it is another credit union! Don't expect magic"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bank Teller in Paoli, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citadel Federal Credit Union full-time for more than a year

    Pros

    Decent pay, You have one day off in addition to Sunday

    Cons

    You spend you whole life at the branch. They treat some employees better than others. Customers can be very snobby, rude, and yet managers do not say anything to them especially when it is repetitive.

    Continue reading
  9. Helpful (2)

    "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Citadel is a great place to work. The company prefers to hire within and there is a lot of growth opportunity. If you have a good head on your shoulders and great work ethic you will go far!

    Cons

    There is a lack of consistency among management. Level of dedication to job varies office to office but that is the same at any company.

    Continue reading
  10. Helpful (2)

    "Excellent Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Citadel is like my 2nd family

    Cons

    I truly love everything about working at Citadel.

    Citadel Federal Credit Union Response

    March 13, 2018HR Consultant

    Thank you for your feedback. We are pleased to hear that your experience has been very positive! As a reminder, if you ever have a concern that you don't feel is properly addressed, please feel free to reach out to a member of the human resources team. Best wishes to you as you continue your career at Citadel!

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