Citadel Federal Credit Union Reviews | Glassdoor

Citadel Federal Credit Union Reviews

Updated May 23, 2017
60 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Citadel Federal Credit Union President & CEO Jeff March
Jeff March
29 Ratings

60 Employee Reviews

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Pros
  • Low stress environment with excellent work life balance (in 3 reviews)

  • This company has really great benefits, most people are amazing and very helpful to allow you to grow in the company (in 4 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Phoenixville, PA
    Current Employee - Financial Service Representative in Phoenixville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Citadel is a great place to work, all employees work as a team, benefits are really good, there is room to grow and managers are commited with people growth.

    Cons

    Working on Saturdays could be the only con, but if you work a Saturday you will get a day off during the week

    Advice to Management

    Continue exceeding members and employees expectation


  2. Helpful (2)

    "Senior Financial Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Parkesburg, PA
    Current Employee - Senior Financial Services Representative in Parkesburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Great culture - Care about the employee - Good benefits - Good pay - Trusting with honor system - Pay for community service - Opportunity to grow within the company -

    Cons

    Some what slow moving towards innovation

  3. Helpful (3)

    "High sales, little return"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Lionville, PA
    Current Employee - Financial Representative in Lionville, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Not much at all, honestly.

    Cons

    Constant sales pressure to achieve unreasonable goals. No room for advancement. Raises are so minimal it's laughable.

    Advice to Management

    Don't just care about the customers, care about the employees. They are the ones who do all the work. Especially the retail employees (while the higher ups just sit up in corporate).


  4. Helpful (10)

    "Don't believe the hype..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Banker in Exton, PA
    Former Employee - Retail Banker in Exton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Citadel is relatively small (even though it is quickly expanding), so everyone tends to know eachother, and a majority of the branch employees are very nice.

    Cons

    First let me make clear, it is apparent that Human Resources usually comments back on these Glass Door posts and defends the company, which is proof that they are not open to employee feedback. To all prospective employees, I suggest that you listen to the advice of the current and former employees that have taken the time to provide you with valuable insight on the truths that you won’t hear from the Human Resources department.

    1. Stop talking about how wrong it was for Wells Fargo to sell products and services behind customers backs, but then make a culture at Citadel that is nothing but sales. Sales are a majority of what your pay raises are based on. Citadel is so focused on sales, that you are written up as soon as you are "behind pace" for your yearly sales goal. If you really want to do what's best for the customer and provide "Citadel Class Service", then stop forcing employees to sell, sell, sell. Don't let Citadel tell you otherwise that they do what's best for the customer…it’s not always best for the customer to be forced into opening products or services just to give Citadel income and sales numbers.

    2. Care about each and every employee, not just the ones that suck up to upper management. There are no advancement opportunities here, period. If you don't bust your butt being fake to those in higher up positions, you're not going anywhere. Raises are minimal…maximum salary increase per year is 5%, and nobody gets that. 95% of people get 2 or 3% increases (which is basically 30 cents). The key to a good company is one that cares about each employee and helps them grow in the company instead of only promoting those who drink the Kool-Aid.

    3. Take a hard look at your branch managers and your Human Resources department…they are best buddies. Again, don't let them tell you otherwise, because I'm sure they will try to defend themselves on this post. I encountered numerous instances where employees sincerely went to their managers or Human Resources about an issue...and somehow the employee always ended up as the "wrong party" in the end. Human Resources is supposed to be a neutral base for the employee to feel comfortable going to. Unfortunately at Citadel, management and Human Resources will always side with eachother, which makes for an unfair work environment.

    4. Give your employees more time off and better benefits. Most banks are closed on Martin Luther King Jr Day, Columbus Day, Veterans Day, and Presidents Day…not Citadel. "Oh but we give you floating holidays to use on your own time"...don't fall for it. Citadel is also open until 2pm on Saturdays, unlike most community credit unions or banks that are closed by noon.
    And health benefits? Don't fall for the trap of, "we now offer 2 medical plans for employees because we listened to employee feedback saying that they want a choice of more than 1 plan.” No…Citadel now offers 2 HIGH DEDUCTIBLE medical plans instead of 1 HIGH DEDUCTIBLE medical plan. That's like a grocery store saying they offer a variety of fruit but simply offer Red Delicious apples and Granny Smith apples.

    5. Stop expanding. Citadel was known for over 80 years as a small community credit union...which is what people loved about them. Unfortunately in the past year or so, Citadel has completely lost control of that. They are trying to compete with the big banks and want to gain over $8 billion in assets in less than 10 years...those are bank numbers, not small community credit union numbers. When you cut staff levels and don’t hire a new employee after someone leaves the company, transfer employees from branch to branch constantly to save money, open new branches at an alarming rate, and even outsource your contact center...you know you're getting too big. Don't just say you are focusing on the customers...actually do it.

    Advice to Management

    Admit that you are too pushy on sales and get back to having meaningful conversations with customers before you end up like Wells Fargo, because you're almost there.

    Help employees to advance by giving them salaries and benefits they deserve. Trust me, your best employees are the ones that don't suck up, because your employees or managers that suck up are the ones that are rude and ignorant to other staff once senior management walks out the door. Fakeness doesn’t get you anywhere in this world.

    My strongest suggestion is to stop sending out surveys to employees to ask for their feedback all the time if you aren’t actually going to make changes. If you are interested in actually making your employees happy, then cut down on sales, focus on the brand you already have in the community instead of expanding, and treat your employees how they deserve to be treated.


  5. Helpful (2)

    "SFSR Position/Job Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Elverson, PA
    Current Employee - Senior Financial Services Representative in Elverson, PA
    Recommends

    I have been working at Citadel Federal Credit Union full-time (Less than a year)

    Pros

    Good amount of responsibility, fair PTO package, Opportunities for semi-annual and annual bonuses, working face-to-face with members, being a part of a team. Driven CEO with a growth minded attitude. Can be a fun atmosphere at times. Fair amount of opportunities for promotion due to increasing growth of the company.

    Cons

    Dealing with people can be good, but it can also be stressful. Investment goals are a bit much. Pay is decent compared to other banking institutions, but is under market value compared to the goals and responsibilities of the position. Benefits are sub-par at best, with the exception of dental and eye care.

    Advice to Management

    Make the annual/monthly goals based on traffic flow of each branch and offer a better incentive plan for exceeding these goals. At the very least, allow for higher pay increases up to 5% for meeting goals.

    Citadel Federal Credit Union Response

    Mar 13, 2017 – HR Consultant

    Thank you for your feedback and suggestions. Annually, Citadel conducts a review of all salary ranges and adjusts salaries accordingly based upon the marketplace. It is important to Citadel to offer ... More


  6. "Solid place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Exton, PA
    Former Employee - Account Specialist in Exton, PA
    Recommends
    Positive Outlook

    I worked at Citadel Federal Credit Union (More than 3 years)

    Pros

    Competitive pay, friendly culture, and supportive management

    Cons

    Limited advancement opportunities and working weekends


  7. Helpful (3)

    "Needs Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Parkesburg, PA
    Current Employee - Senior Financial Services Representative in Parkesburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    I work in the Retail side of the company (branch) the other side is the back office (headquarters). The retail side is not as bad as other teller jobs at a bank and the pay is higher.

    Cons

    The retail side employees have to meet strict, sometimes unreachable sales goals in order to receive a bonus. Ex: how many new accounts opened, annual household income, cross selling the credit cards /insurance, net promotor score etc. If you do not meet your goals you are put on a performance improvement plan. While the back office employees do nothing, sit and gossip all day and just get a bonus regardless. Also, be prepared to work weekends, nights, special community events, and get loaned out to another branch with no say in the matter. Also, good luck trying to get transferred. That does not happen.

    Advice to Management

    Hold both the retail and back office employees to the same standards for the bonus. Improve communication - real communication...the gossipy people at headquarters share and tell all but it's not always accurate. The career opportunities to move to another department are non-existent - you should want people from retail to move to the back office .

    Citadel Federal Credit Union Response

    Jul 20, 2016 – HR Consultant

    Thank you for your review and feedback. Citadel currently has a Retail incentive plan and Corporate incentive plan, and each plan has goals set that must be achieved in order to receive a pay-out ... More

  8. Helpful (6)

    "Moving Backwards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than 5 years)

    Pros

    The company is made up of some really great people, and the company itself is growing and showing tons of potential.

    Cons

    Behind in technology. Investing in an alarming amount of brick and mortar stores in 2016. Health insurance is so awful-life altering, debt making, you contemplate quitting type of awful. Don't let them tell you otherwise.

    Advice to Management

    Spend less money on barbecues and parties and put the money back into the business. It's a really great place with a really great CEO but the changes that have happened in the past year have pointed to some not so great things ahead.

    Citadel Federal Credit Union Response

    Jul 18, 2016 – HR Consultant

    Thank you for your feedback. This past year we have reviewed our healthcare options in order to continue to provide employees a competitive benefits package. As a result of feedback from staff and ... More


  9. Helpful (2)

    "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Positive attitude, team environment.

    Cons

    None to report, company is customer/member focused which is great

    Advice to Management

    Keep up the good work.

    Citadel Federal Credit Union Response

    May 9, 2016 – HR Consultant

    Thank you for taking the time to write a review. We appreciate the feedback and as always welcome suggestions at any time.


  10. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Exton, PA
    Former Employee - Account Specialist in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time (More than 5 years)

    Pros

    The credit union is growing so there is opportunity. The training is structured and thorough. The corporate office is pleasant and mostly friendly.

    Cons

    It depends on your direct manager whether you can move in the company. All of the different areas are not consistent with procedures. The incentive program could be improved. Management asks for feedback and disregards it if it isn't what they wanted to hear.

    Advice to Management

    I think my advice would be to actually care about your employees and place them into projects that builds strengths


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