Citadel Federal Credit Union Reviews | Glassdoor

Citadel Federal Credit Union Reviews

Updated July 15, 2017
61 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Citadel Federal Credit Union President & CEO Jeff March
Jeff March
29 Ratings

61 Employee Reviews

Sort: PopularRatingDate

Pros
  • Good benefits compared to some other companies (in 5 reviews)

  • Low stress environment with excellent work life balance (in 3 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "FSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citadel Federal Credit Union full-time

    Pros

    Good benefits, good company, very upbeat and friendly

    Cons

    The Friday night late hours didn't work well with my schedule


  2. Helpful (3)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Phoenixville, PA
    Current Employee - Financial Service Representative in Phoenixville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Citadel is a great place to work, all employees work as a team, benefits are really good, there is room to grow and managers are commited with people growth.

    Cons

    Working on Saturdays could be the only con, but if you work a Saturday you will get a day off during the week

    Advice to Management

    Continue exceeding members and employees expectation

  3. Helpful (3)

    "Senior Financial Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Parkesburg, PA
    Current Employee - Senior Financial Services Representative in Parkesburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Great culture - Care about the employee - Good benefits - Good pay - Trusting with honor system - Pay for community service - Opportunity to grow within the company -

    Cons

    Some what slow moving towards innovation


  4. Helpful (3)

    "Be Aware of Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time

    Pros

    Citadel does a nice job of providing its members with good products and services. Customer Service is good and as a member you will have a good experience overall.

    Cons

    Increasingly over aggressive sales culture approaching the likes of the Wells Fargo and Bank of America type banking institions. The company is expanding too fast and does not have the proper infrastructure to support the increased footprint in the Philadelphia suburbs. Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance. The Human Resources Department does not function as an independent body between the employees and management. They take a clear stance in favor of management regardless of the issue at hand.

    The sales culture at Citadel is steadily becoming overly aggressive and sales goals are being established that are at times unreasonable and unattainable. In addition, they do not provide any type of solid sales training program. The training team instead offers very limited courses in this area as well as very limited resources to increase an employees ability to be successful.

    For decades Citadel operated with less than ten offices primarily in Chester County. Within the past five to six years they have more than doubled that footprint with no straight forward explanation or reassurance as to what is motivating this surge towards expansion. Due to this extreme shift in focus, Citadel is becoming less focused on people, this is resulting in unreasonable expectations for sales results and diminishing staffing levels per office to assist in paying for their expansion.

    Senior Management handles situations and decision making based all too much on their personal relationships and unsubstantiated perceptions of employees. I have witnessed and become aware of several situations in which good employees were dismissed based on this sort of behavior.

    The Human Resources Department similar to Senior Management does not function with objectivity. Due to my position I was aware of mutiple situations including racial slurs and medical hardships in which HR did not work to make sure the employee was comfortable in their working environment. Instead HR regularly takes a stance of backing management blindly and does little to address serious issues with diligence and an objective eye.

    Advice to Management

    My advice to management is to remove the personal relationships from decision making. Ensure that the Human Resources Department is an objective body within the company that employees can feel safe and supported by. I would also encourage them to slow down on their expansion goals and get refocused on what matters most, your communities and your employees. It should no be necessary to hold meeting in order to address your employees concerns over your overly aggressive expansion, this sort of action should be a red flag.

    Citadel Federal Credit Union Response

    May 19, 2017 – SVP & CHRO

    Citadel welcomes all reviews and feedback. We dutifully and thoroughly investigate all complaints. Citadel is committed to providing a work environment, both on company premises and at offsite... More


  5. Helpful (3)

    "High sales, little return"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Lionville, PA
    Current Employee - Financial Representative in Lionville, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Not much at all, honestly.

    Cons

    Constant sales pressure to achieve unreasonable goals. No room for advancement. Raises are so minimal it's laughable.

    Advice to Management

    Don't just care about the customers, care about the employees. They are the ones who do all the work. Especially the retail employees (while the higher ups just sit up in corporate).


  6. Helpful (12)

    "Don't believe the hype..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Banker in Exton, PA
    Former Employee - Retail Banker in Exton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Citadel is relatively small (even though it is quickly expanding), so everyone tends to know eachother, and a majority of the branch employees are very nice.

    Cons

    First let me make clear, it is apparent that Human Resources usually comments back on these Glass Door posts and defends the company, which is proof that they are not open to employee feedback. To all prospective employees, I suggest that you listen to the advice of the current and former employees that have taken the time to provide you with valuable insight on the truths that you won’t hear from the Human Resources department.

    1. Stop talking about how wrong it was for Wells Fargo to sell products and services behind customers backs, but then make a culture at Citadel that is nothing but sales. Sales are a majority of what your pay raises are based on. Citadel is so focused on sales, that you are written up as soon as you are "behind pace" for your yearly sales goal. If you really want to do what's best for the customer and provide "Citadel Class Service", then stop forcing employees to sell, sell, sell. Don't let Citadel tell you otherwise that they do what's best for the customer…it’s not always best for the customer to be forced into opening products or services just to give Citadel income and sales numbers.

    2. Care about each and every employee, not just the ones that suck up to upper management. There are no advancement opportunities here, period. If you don't bust your butt being fake to those in higher up positions, you're not going anywhere. Raises are minimal…maximum salary increase per year is 5%, and nobody gets that. 95% of people get 2 or 3% increases (which is basically 30 cents). The key to a good company is one that cares about each employee and helps them grow in the company instead of only promoting those who drink the Kool-Aid.

    3. Take a hard look at your branch managers and your Human Resources department…they are best buddies. Again, don't let them tell you otherwise, because I'm sure they will try to defend themselves on this post. I encountered numerous instances where employees sincerely went to their managers or Human Resources about an issue...and somehow the employee always ended up as the "wrong party" in the end. Human Resources is supposed to be a neutral base for the employee to feel comfortable going to. Unfortunately at Citadel, management and Human Resources will always side with eachother, which makes for an unfair work environment.

    4. Give your employees more time off and better benefits. Most banks are closed on Martin Luther King Jr Day, Columbus Day, Veterans Day, and Presidents Day…not Citadel. "Oh but we give you floating holidays to use on your own time"...don't fall for it. Citadel is also open until 2pm on Saturdays, unlike most community credit unions or banks that are closed by noon.
    And health benefits? Don't fall for the trap of, "we now offer 2 medical plans for employees because we listened to employee feedback saying that they want a choice of more than 1 plan.” No…Citadel now offers 2 HIGH DEDUCTIBLE medical plans instead of 1 HIGH DEDUCTIBLE medical plan. That's like a grocery store saying they offer a variety of fruit but simply offer Red Delicious apples and Granny Smith apples.

    5. Stop expanding. Citadel was known for over 80 years as a small community credit union...which is what people loved about them. Unfortunately in the past year or so, Citadel has completely lost control of that. They are trying to compete with the big banks and want to gain over $8 billion in assets in less than 10 years...those are bank numbers, not small community credit union numbers. When you cut staff levels and don’t hire a new employee after someone leaves the company, transfer employees from branch to branch constantly to save money, open new branches at an alarming rate, and even outsource your contact center...you know you're getting too big. Don't just say you are focusing on the customers...actually do it.

    Advice to Management

    Admit that you are too pushy on sales and get back to having meaningful conversations with customers before you end up like Wells Fargo, because you're almost there.

    Help employees to advance by giving them salaries and benefits they deserve. Trust me, your best employees are the ones that don't suck up, because your employees or managers that suck up are the ones that are rude and ignorant to other staff once senior management walks out the door. Fakeness doesn’t get you anywhere in this world.

    My strongest suggestion is to stop sending out surveys to employees to ask for their feedback all the time if you aren’t actually going to make changes. If you are interested in actually making your employees happy, then cut down on sales, focus on the brand you already have in the community instead of expanding, and treat your employees how they deserve to be treated.


  7. Helpful (1)

    "Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Great People To Work With!

    Cons

    Work Hours, Mean Members, Working Saturdays

  8. Helpful (3)

    "SFSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Decent pay overall, but nothing to write home about.

    Cons

    No work life balance even requests are often denied. it's not every other Saturday it's 3-4 per month. Sales goals are high and depending on management and branch flow many times are unattainable. High stress. Customers are always right even when they are clearly and blatantly just being disrespectful and pushy. Not somewhere you would want to make a career out of.

    Advice to Management

    Make transfers possible and try harder to accommodate lives outside of work.

    Citadel Federal Credit Union Response

    Mar 13, 2017 – HR Consultant

    We appreciate and value your feedback. Citadel strives to meet their members needs through providing hours of operation that are convenient and products and services that add value.


  9. Helpful (2)

    "SFSR Position/Job Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Elverson, PA
    Current Employee - Senior Financial Services Representative in Elverson, PA
    Recommends

    I have been working at Citadel Federal Credit Union full-time (Less than a year)

    Pros

    Good amount of responsibility, fair PTO package, Opportunities for semi-annual and annual bonuses, working face-to-face with members, being a part of a team. Driven CEO with a growth minded attitude. Can be a fun atmosphere at times. Fair amount of opportunities for promotion due to increasing growth of the company.

    Cons

    Dealing with people can be good, but it can also be stressful. Investment goals are a bit much. Pay is decent compared to other banking institutions, but is under market value compared to the goals and responsibilities of the position. Benefits are sub-par at best, with the exception of dental and eye care.

    Advice to Management

    Make the annual/monthly goals based on traffic flow of each branch and offer a better incentive plan for exceeding these goals. At the very least, allow for higher pay increases up to 5% for meeting goals.

    Citadel Federal Credit Union Response

    Mar 13, 2017 – HR Consultant

    Thank you for your feedback and suggestions. Annually, Citadel conducts a review of all salary ranges and adjusts salaries accordingly based upon the marketplace. It is important to Citadel to offer... More


  10. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior Management Team is great? They get it. There is tremendous support for staff in all areas. Competitive salary and fair work/life balance. Lots of opportunities for advancement.

    Cons

    Whatever the reason for turnover is, I hope we figure it out, it's concerning. The organization is a great place to be, why are our long term employees leaving?

    Advice to Management

    Middle management should take more example from Sr. Management. They're approachable and helpful.


Showing 61 of 61 reviews
Reset Filters