Citadel Federal Credit Union Reviews | Glassdoor

Citadel Federal Credit Union Reviews

Updated September 1, 2018
67 reviews

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3.8
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Approve of CEO
Citadel Federal Credit Union President & CEO Jeff March
Jeff March
33 Ratings

67 Employee Reviews

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Pros
  • "Good benefits compared to some other companies" (in 5 reviews)

  • "High quality management, great benefits, good pay" (in 3 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Great place to learn and grow.

    Cons

    Provide more growth opportunities that create individual value.

    Advice to Management

    Keep investing in the talent of your employees to prepare for the future of the company.


  2. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Everything is great at Citadel

    Cons

    Nothing that I can think of

  3. "it is another credit union! Don't expect magic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Paoli, PA
    Current Employee - Bank Teller in Paoli, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Decent pay,
    You have one day off in addition to Sunday

    Cons

    You spend you whole life at the branch.
    They treat some employees better than others.
    Customers can be very snobby, rude, and yet managers do not say anything to them especially when it is repetitive.

    Advice to Management

    Work on teaching your employees on how to treat their co-workers.
    Enforce your credit union/ banking rules and don't override for rich customers or SPECIAL customers.
    Don't let the bankers boss the poor tellers around. Tellers are also people. Helping is one thing, but being bossy and rude to them is another matter.


  4. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Citadel is a great place to work. The company prefers to hire within and there is a lot of growth opportunity. If you have a good head on your shoulders and great work ethic you will go far!

    Cons

    There is a lack of consistency among management. Level of dedication to job varies office to office but that is the same at any company.

    Advice to Management

    Make sure to recognize your employees, especially those who consistently go above and beyond for the company. It is too easy to forget that it isn’t always possible to measure success by numbers, there is more to every role than goals.


  5. Helpful (1)

    "Excellent Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time

    Pros

    Citadel is like my 2nd family

    Cons

    I truly love everything about working at Citadel.

    Citadel Federal Credit Union Response

    Mar 13, 2018 – HR Consultant

    Thank you for your feedback. We are pleased to hear that your experience has been very positive! As a reminder, if you ever have a concern that you don't feel is properly addressed, please feel... More


  6. Helpful (2)

    "Sfsr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SFSR
    Former Employee - SFSR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Sunday’s off, bonuses if the branch meets goals, decent pay.

    Cons

    Worked every sat almost, they make promises they don’t keep, they make you fill in wherever needed no matter the commute they make you take, catty coworkers aren’t put in their place, raises are a joke. Don’t ask for days off because good luck getting them granted unless it suits the “business needs”.

    Advice to Management

    Look into the facts before you make promises to employees and treat people the way you want to be treated.

    Citadel Federal Credit Union Response

    Dec 11, 2017 – HR Consultant

    Thank you for your review. Citadel acknowledges the feedback received in regards to staffing constraints in 2017. We are currently evaluating these concerns, and are looking to provide additional... More


  7. Helpful (2)

    "Not fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Parkesburg, PA
    Former Employee - Financial Services Representative in Parkesburg, PA
    Positive Outlook
    No opinion of CEO

    I worked at Citadel Federal Credit Union full-time (More than a year)

    Pros

    Cool to work in a branch and see how things work behind the scenes. There are also some great colleague you will work with.

    Cons

    Tough working with challenging clients. Management can micromanage a little and the pay just isn’t enough (to put it simply).

    Advice to Management

    This is an advice to all management, do not micromanage.

  8. "No checks or balances ensuring the quality of company's employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Exton, PA
    Former Employee - Account Specialist in Exton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citadel Federal Credit Union full-time (More than 3 years)

    Pros

    Health care benefits are offered to employees.

    Cons

    No policing of decision making in management roles. This left clients and employees powerless to seek a second opinion.

    Advice to Management

    Require all employees, including management, to be properly trained and tested on their knowledge of company policy and appropriate behavior when dealing with clients and coworkers. Any person(s) who have a concern or complaint with an employee, including management, should be given an option to speak with another representative or manager without hesitation. This will ensure that all employees actions are subjected to checks and balances. No employee or manager should be given sole decision making abilities.


  9. Helpful (3)

    "FSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citadel Federal Credit Union full-time

    Pros

    Good benefits, good company, very upbeat and friendly

    Cons

    The Friday night late hours didn't work well with my schedule


  10. Helpful (3)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Phoenixville, PA
    Current Employee - Financial Service Representative in Phoenixville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Citadel is a great place to work, all employees work as a team, benefits are really good, there is room to grow and managers are commited with people growth.

    Cons

    Working on Saturdays could be the only con, but if you work a Saturday you will get a day off during the week

    Advice to Management

    Continue exceeding members and employees expectation


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