CitiMortgage Reviews | Glassdoor

CitiMortgage Reviews

Updated August 14, 2017
207 reviews

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3.0
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Jane Fraser
65 Ratings

207 Employee Reviews

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Pros
  • Great people, great benefits and plenty of opportunities for those that are motivated, ambitious and want to excel (in 20 reviews)

  • Work/life balance and flex hours (in 10 reviews)

Cons
  • upper management communication not clear (in 16 reviews)

  • The job security is dependent on the market (in 6 reviews)

More Pros and Cons

  1. "Assistant Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CitiMortgage full-time

    Pros

    Great place to work - would love to go back there. Very diverse casual work place.

    Cons

    I honestly cannot think of anything.


  2. "Homeowner Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CitiMortgage full-time

    Pros

    I like it there good benefits, and schedules.

    Cons

    there is always cons in any job you just learn how to deal with the cons.

  3. "Strong work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President/Operations Manager in Irving, TX
    Current Employee - Vice President/Operations Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CitiMortgage full-time (More than 8 years)

    Pros

    Great culture, knowledgeable and cooperative peers. Some room to advance. The company really understands that you have a life outside the company that needs your attention.

    Cons

    Pay is slightly off based on market. Mortgage is dissolving and the management staff doesn't really know anyone from the other lines of business.

    Advice to Management

    You will be able to shine if you establish yourself as an expert, be willing to lead several tough projects and force your way into rooms to discuss performance with directors


  4. "BUSINESS OPERATIONS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Operations in O'Fallon, MO
    Former Employee - Business Operations in O'Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CitiMortgage full-time (More than 8 years)

    Pros

    great place to work for

    Cons

    pay could be better but the benefits are great


  5. "SPOC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spoc in O'Fallon, MO
    Former Employee - Spoc in O'Fallon, MO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at CitiMortgage full-time (More than 3 years)

    Pros

    Good managers. Flexible work hours and vacation. Great benefits.

    Cons

    Its a job, not a career. Removed ability to earn commission and replaced with quarterly bonus based on previous months performance. Was making $80k (salary / monthly commission). After the change my income was $42k a year. Left the company for obvious reasons.


  6. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underweriter in Remote, OR
    Former Employee - Underweriter in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CitiMortgage full-time (More than 5 years)

    Pros

    working remote flexible schedules, immediate management good

    Cons

    upper management communication not clear

    Advice to Management

    more communication with the flow of work and what is expected


  7. "Good people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CitiMortgage full-time (More than 10 years)

    Pros

    Great hard working team members, become like family. Good corporate culture.

    Cons

    Couple of managers could use some managerial skills training.

  8. "Citimortgage review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CitiMortgage full-time

    Pros

    Great people to work with across the board. Management up through the lower/upper level have a firm grasp of the day to day activities and listen to the employees.

    Cons

    Zero to no ability for career advancement. Most positions are pre-filled prior to the job being posted. Upper management is very disconnected from day to day operations when making large scale decisions.


  9. "SPOC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Owner Support Specialist in Saint Louis, MO
    Current Employee - Home Owner Support Specialist in Saint Louis, MO
    Positive Outlook
    No opinion of CEO

    I have been working at CitiMortgage full-time (More than 5 years)

    Pros

    Pretty blunt with current direction. Good cafeteria.

    Cons

    Current direction constantly changes!

    Accounts change daily. Roles constantly change. Bosses change constantly. I feel sorry for every client I talk to because their SPOC, Single Point Of Contact, changes monthly, sometimes weekly. The systems are atrocious. Having to wait 4 or 5 minutes for the reservation system to reserve the next appointment. Uploading documents that are already in digital format are converted to a format that loses much of the original clarity, so we ask the client for the document again and again. We are getting out of the post sales servicing business and having Cenlar take that role over. Appointments with clients are cancelled for internal meetings constantly.

    I saw another comment about the commission award structure changing; yes that's true. Almost everyone in my role makes less then they did 3 years ago. Of course, there's not that many left in our role as they are being eliminated.

    Advice to Management

    Care about the client. Care about the employee.


  10. "SVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Dallas, TX
    Former Employee - Senior Vice President in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CitiMortgage full-time (More than 10 years)

    Pros

    Excellent Co-workers, significant support from colleagues to get the job done

    Cons

    Mortgage didn't know what direction it was going

    Advice to Management

    Looks like they finally implemented a strategy


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