Citibank Reviews | Glassdoor

Citibank Reviews

Updated July 22, 2017
2,945 reviews

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3.4
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Citibank CEO Michael Corbat
Michael Corbat
875 Ratings

2,945 Employee Reviews

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Pros
Cons
  • Work life balance does not really work here (in 170 reviews)

  • No Work-Life Balance, Long Long Working Hours (in 43 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Human Resources in New York, NY
    Former Employee - Vice President, Human Resources in New York, NY
    Recommends
    Positive Outlook

    I worked at Citibank full-time (More than 3 years)

    Pros

    Lots of career opportunities
    Great colleagues
    Multiple work locations
    Training available to develop yourself

    Cons

    Very large - often difficult to navigate


  2. "Had great opportunities to move up in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Jacksonville, FL
    Former Employee - Senior Customer Service Representative in Jacksonville, FL
    Recommends

    I worked at Citibank full-time (More than 3 years)

    Pros

    great benefits such as paid time off and vacation days from day one and awesome with the community

    Cons

    you get graded on your adherence to phone schedule as well as talk time so if you don't make the great scorecard you don't get a raise and crappy hours

    Advice to Management

    To get rid of the scripted calls

  3. Helpful (1)

    "Best employer I ever had!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Jacksonville, FL
    Former Employee - Mortgage Underwriter in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citibank full-time (More than 5 years)

    Pros

    Flex time, does not allow harassment from other employees at all, provides tons of educational opportunities, good benefits, encourages advancement, opportunity to earn incentives.

    Cons

    No job security - layoffs are frequent according to business volume.

    Advice to Management

    Management is sound. I wish there was job security.


  4. "Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citibank full-time

    Pros

    Benefits and early work hours

    Cons

    Lack of Salary and Leadership

    Advice to Management

    Seek to Train, Educate, Lead


  5. "Not what/where is should be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Executive Administrative Assistant in New York, NY
    Current Employee - Senior Executive Administrative Assistant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citibank full-time (More than 8 years)

    Pros

    Benefits, volunteer opportunities for the community, free online training courses, other than that there is very little else to say.

    Cons

    Do not utilize staff, management keeps employees down when they want to assist also mentor just some employees while leaving others to do the floor sweeping after the lights are out. Bring some in with high $$ who do little to no work and senior Mgmt put the blinders on when people don't work or leave early without finishing projects for the day.
    Could go on and on but these are big problems

    Advice to Management

    Take a course in learning how to run a company. Fixing up the main office to look fancy and showing videos is not the way to go. No one believes the new floor plan is workable, but people are AFRAID to say anything because of repercussions you need to get REAL answers not FORCED agreed answers this is not the military but feels like it.


  6. "Too much politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker PB1 in Los Angeles, CA
    Former Employee - Personal Banker PB1 in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citibank full-time (More than 10 years)

    Pros

    Fringe benefits are quite good.

    Cons

    Politics runs everything in their system. Boss would take bread from high producers to feed their buddies.

    Advice to Management

    Rotate managers and area managers every 2 years


  7. "Credit Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citibank full-time

    Pros

    Good employees, good building and cafeteria

    Cons

    None that comes to mind

  8. "Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citibank full-time

    Pros

    Good compensation, amazing work environment, great opportunity to work under the Citi brand

    Cons

    Career advancement is quite difficult


  9. "constant changes in policies and procedures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Negative Outlook
    No opinion of CEO

    I worked at Citibank full-time (More than a year)

    Pros

    Training, great for a first job,
    Just above average pay. Great connections. Sawgrass system easy to learn. Great for an complacent person that doesn't seek advancement

    Cons

    Management constantly changing, PTO available does not mean you should take it or it could negatively effect your scorecard and regardless of the circumstances if your not meeting metrics (even if because of death in family or Short term disability) your reprimanded for not meeting goal. Micro manage environment. C in Citi stands for change this is true and also Confusion there is no solid structure. Management does not receive the necessary training. Do not care for employees or the time they've worked for
    The company to advance. Skill does not matter it's all about who you know. Job duties increase and pay remains the same
    Which makes the job not worth the hassle. They say assume positive intent with customers but they don't with the employees.

    Advice to Management

    Treat your employees with respect, when your increasing job duties make sure you compensate your employees for the increase in job duties.


  10. Helpful (1)

    "Citibank Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Supervisor in Hagerstown, MD
    Former Employee - Senior Supervisor in Hagerstown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citibank full-time (More than 8 years)

    Pros

    Great pay and benefits. Amazing people. Great opportunities.

    Cons

    A tad stressful at times.

    Advice to Management

    none


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