Citibank Reviews | Glassdoor

Citibank Reviews

Updated October 17, 2017
252 reviews

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Citibank CEO Michael Corbat
Michael Corbat
89 Ratings

252 Employee Reviews

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Pros
Cons
  • Work life balance does not really work here (in 171 reviews)

  • No Work-Life Balance, Long Long Working Hours (in 44 reviews)

More Pros and Cons

  1. "Business Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Banker
    Former Employee - Small Business Banker
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than a year)

    Pros

    Not micro managed in person. Base salary good.

    Cons

    Constant reports, conference calls and phone meetings about production.
    If your not in Midtown or some select branches downtown, then you will not be able to consistently make your production goals.
    Therefore, you will also make nothing on the variable comp. This is why there is such a high turnover.
    Responsibilities and clients of a Relationship Manager but treated and paid as small business banker.
    Unrealistic measure of production. Same goals for products and services applied to all branches no matter past performance and future opportunity of the area based on geographic location.

    Advice to Management

    Get a clue


  2. "There are many better banks to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Banking Officer in Gilroy, CA
    Former Employee - Business Banking Officer in Gilroy, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Citibank full-time (More than a year)

    Pros

    The newer offices are nicely designed.

    Cons

    The bank is too large which requires management positions filled by those who are unqualified to manage.

    Advice to Management

    Retail bankers should not be promoted to managing business banking teams.

  3. "Not a great place definitely wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time

    Pros

    A Paycheck and insurance

    Cons

    Constantly micromanaged, bean counters set production standards that are almost impossible to attain, infighting constantly, rewards and recognition is non-existent, tiny raises that don't cover cost of living.

    Advice to Management

    Blow it up and Start all over again


  4. "Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citibank full-time

    Pros

    Sometimes they allow you to do overtime

    Cons

    As a personal banker they don't give you choices to miss a call night


  5. Helpful (1)

    "SVP - Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citibank full-time (More than 5 years)

    Pros

    Large firm. Mobility if you play the game.

    Cons

    Political, favorites, cut throat, too many layers.

    Advice to Management

    Practice what you preach


  6. Helpful (4)

    "Do not waste your valuable job seeking time on this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Citibank full-time (More than 10 years)

    Pros

    Only my direct manager. No other pros since the so called merger

    Cons

    Run away from any Citi job postings as quickly as you can. In the days before the "merger" it was a research and development leader, innovative. Other companies followed their lead. Senior management is incompetent and has no interest in employee development or real team work.

    Advice to Management

    Find replacements if this company ever hopes to reclaim its status as a leader in the banking industry.


  7. Helpful (5)

    "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in San Antonio, TX
    Former Employee - Assistant Vice President in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than 10 years)

    Pros

    Health insurance is great even though it keeps getting more expensive year after year. 401 K Match is great as well.

    Cons

    Call Center Associate.....poor senior management. If your not in with the cool group then your a nobody. Not competitive salary wise with the other call centers in the area but expected to do twice the work with minimal training. Cant approach management because they gossip like high schoolers. Poor recognition and lack of empathy from the top/down. Senior Management needs adequate training in the areas they are responsible for.

    Advice to Management

    Treat your employees fairly. Senior management bring back recognition and company events. Raises need to be reevaluated to compete with area call centers to retain talent.

  8. Helpful (7)

    "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time

    Pros

    Pto, 401k match after one year. International bank. Dental/ medical. Many branches in Bay Area have some good managers. Have to write 20 words.

    Cons

    Everything about CITI is Bait-n-switch. Even though the branch hours are 10-5. You are required to start work at 830...yes.. 90 MINUTES BEFORE
    THE BRANCH OPENS. Why? Because CITI uses
    Outdated pre historic technology. It takes 20-30 mins to log into your computer. Then 45 mins to do tedious un related to your SALES job activities like "balancing the ATM", night drop, debit card logs, and over 10 OPERATIONS related tasks.
    CITI is all about cost cutting, at the expense
    of their employees. They are removing the assistant manager role in most branches and replacing them with "virtual assistant managers". Basically forcing the bankers to pick up the slack in operations.

    Every aspect of your day is watched carefully by your manager. It will start with "scrubbing" leads at 9am, basically getting a list of customers who you will call for 2 hours to book appointments. This will happen EVERYDAY. Completely mindless job.

    You are basically a glorified telephone operator. Majority of your time will be spent on the phone with the back office resolving customer issues and problems. You will go home feeling angry, depressed, and frustrated. Customers see it and feel it.
    Especially with citi's policy on cash transactions.
    ANY transaction involving cash(deposit, withdrawal, payment on credit card, etc..) requires the customer to present government issues ID, social security, and job occupation. Think about it. As a Citibank CUSTOMER, you have to present this every time if you don't have your debit card with you. RIDICULOUS. Daily shouting matches with customers about this. Employees and Customers BOTH HATE IT.

    The only bankers at citi who earn decent commission are ones who have worked in that office for 10 years or more. Because they sell the same checking and saving promotions to the same customers every year. Example - customer opens savings account with 50k, keeps balance for 90 days. Earns 500$ bonus. Closes it out. Repeats every 6 months. Banker
    Will make commission on that same customer year after year. That will not happen for bankers who are NEW to citi. NEVER. After all the senior bankers retire, citi will have a hard time surviving.
    Citi recently pulled out of the TEXAS AND BOSTON market. After only a few years. Total fail.

    Many managers are incompetent, or when they do get something right they have no power to implement it. Laughable, out of touch policy gets handed down from upper management - which is completely remote from the front lines, then your manager has no authority to change it. They all end up rubberstamping a very disjointed, inept corporation.

    Employees practicing unethical customer transactions due to feeling like their job was in jeopardy at all times

    Advice to Management

    Wouldn't recommend this job to my enemies.
    Happy employees = happy customers.


  9. Helpful (5)

    "Citibank is a company with no sense of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in New York, NY
    Former Employee - Senior Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than 5 years)

    Pros

    Ability to grow fast in the past. Although, it is currently hard to find Pros about Citibank. Visit their branches to grt honest feedback.

    Cons

    Senior management are confused, no sense of the company direction. Management don't care for employees but just the sales and service numbers. Super short staff!!! Stay away 😠😠😠

    Advice to Management

    You say that you listen for feedback from employees but you don't. Find genuine management team that care about the employees and sales+service results also.


  10. Helpful (2)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Florence, KY
    Former Employee - Customer Service Representative in Florence, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than 5 years)

    Pros

    Good benefits, vacation and locations.

    Cons

    Horrible culture and lack of morale, lousy customer service.

    Advice to Management

    Figure out what you are doing. Find software that is dependable.


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