Citibank Reviews | Glassdoor

Citibank Reviews

Updated March 12, 2017
240 reviews

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Citibank CEO Michael Corbat
Michael Corbat
82 Ratings

240 Employee Reviews

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  1. Helpful (4)

    "Personal banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time

    Pros

    Pto, 401k match after one year. International bank. Dental/ medical. Many branches in Bay Area have some good managers. Have to write 20 words.

    Cons

    Everything about CITI is Bait-n-switch. Even though the branch hours are 10-5. You are required to start work at 830...yes.. 90 MINUTES BEFORE
    THE BRANCH OPENS. Why? Because CITI uses
    Outdated pre historic technology. It takes 20-30 mins to log into your computer. Then 45 mins to do tedious un related to your SALES job activities like "balancing the ATM", night drop, debit card logs, and over 10 OPERATIONS related tasks.
    CITI is all about cost cutting, at the expense
    of their employees. They are removing the assistant manager role in most branches and replacing them with "virtual assistant managers". Basically forcing the bankers to pick up the slack in operations.

    Every aspect of your day is watched carefully by your manager. It will start with "scrubbing" leads at 9am, basically getting a list of customers who you will call for 2 hours to book appointments. This will happen EVERYDAY. Completely mindless job.

    You are basically a glorified telephone operator. Majority of your time will be spent on the phone with the back office resolving customer issues and problems. You will go home feeling angry, depressed, and frustrated. Customers see it and feel it.
    Especially with citi's policy on cash transactions.
    ANY transaction involving cash(deposit, withdrawal, payment on credit card, etc..) requires the customer to present government issues ID, social security, and job occupation. Think about it. As a Citibank CUSTOMER, you have to present this every time if you don't have your debit card with you. RIDICULOUS. Daily shouting matches with customers about this. Employees and Customers BOTH HATE IT.

    The only bankers at citi who earn decent commission are ones who have worked in that office for 10 years or more. Because they sell the same checking and saving promotions to the same customers every year. Example - customer opens savings account with 50k, keeps balance for 90 days. Earns 500$ bonus. Closes it out. Repeats every 6 months. Banker
    Will make commission on that same customer year after year. That will not happen for bankers who are NEW to citi. NEVER. After all the senior bankers retire, citi will have a hard time surviving.
    Citi recently pulled out of the TEXAS AND BOSTON market. After only a few years. Total fail.

    Many managers are incompetent, or when they do get something right they have no power to implement it. Laughable, out of touch policy gets handed down from upper management - which is completely remote from the front lines, then your manager has no authority to change it. They all end up rubberstamping a very disjointed, inept corporation.

    Employees practicing unethical customer transactions due to feeling like their job was in jeopardy at all times

    Advice to Management

    Wouldn't recommend this job to my enemies.
    Happy employees = happy customers.


  2. Helpful (1)

    "Citibank is a company with no sense of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in New York, NY
    Former Employee - Senior Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than 5 years)

    Pros

    Ability to grow fast in the past. Although, it is currently hard to find Pros about Citibank. Visit their branches to grt honest feedback.

    Cons

    Senior management are confused, no sense of the company direction. Management don't care for employees but just the sales and service numbers. Super short staff!!! Stay away 😠😠😠

    Advice to Management

    You say that you listen for feedback from employees but you don't. Find genuine management team that care about the employees and sales+service results also.


  3. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Florence, KY
    Former Employee - Customer Service Representative in Florence, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than 5 years)

    Pros

    Good benefits, vacation and locations.

    Cons

    Horrible culture and lack of morale, lousy customer service.

    Advice to Management

    Figure out what you are doing. Find software that is dependable.


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  5. Helpful (1)

    "Stressful and sucks!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AML Analyst in Tampa, FL
    Former Employee - AML Analyst in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The cafeteria. The diversity.

    Cons

    Unrealistic goals for trainees. They treat you like children and tattle on you for the most ridiculous things. The people that are supposed to help you will run you over with a bus and make you feel stupid.

    Advice to Management

    Treat employees with respect and not like children. Don't play favorites. Don't admonish people in the hallway.


  6. Helpful (1)

    "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Learn, gain experience good as a first job.

    Cons

    The pressure to sell and all the unattainable goals they set. They set you out to fail.


  7. Helpful (1)

    "Benfits and compensation is good thats all."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hagerstown, MD
    Former Employee - Anonymous Employee in Hagerstown, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time (More than 3 years)

    Pros

    Benfits and Compensation is good.

    Cons

    Makes no diff how are you try. the managers always find something to pick at you for. Even if you have 100% and above on your stats. there is always something you have done wrong. One trainer tells you one way. another trainer tells someone else something diff. If you have FLMA for a family member thats ok that protects your job. They can not get rid of you for that. But they will find that reason to fire you one way or another. seen alot of people go for that reason. They focus on to many games being played during employee meetings they are for meeting to grow and learn not to play. Toys they give you the money that is spent for the toys and such could be given in a year in bonus when people really need the money. then they have or used to have year in function for employees on the campus. that was a joke, the cafe food is no good. that is why they are barely even open anymore. and this year there was nothing. then when citi took Costco well we dont get paid enough to take the verbal abuse from the card members because they had to wait so long for cust service. Agents would get accused of hanging up on card members when in reality the calls were dropped or calls came in over top of other calls. But who got blamed for it. The rep. Certain managers are put in a dept to clean it out. And the last manager we had sure did do that. Just because there was another class coming out on the floor and they did not have room for them. My first manager got fired so what is job security it does not exisit. I saw on rep get fired that had been there for 20 years he was close to retirement age. There is so much stress at citi you dont know from one day to the next if you have a job or not.

    Advice to Management

    go to managment school.


  8. "Human resource specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Citibank full-time

    Pros

    Location, hours, co workers, job type

    Cons

    No advancement opportunities, un- reasonable goals, poor management

    Advice to Management

    Listen to your employees, career track.


  9. "AML Analysis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Jacksonville, FL
    Former Contractor - Anonymous Contractor in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citibank as a contractor (Less than a year)

    Pros

    Job comfort likely also means you get along with your co-workers if allowed by management

    Cons

    Pay wasn’t worth the job description, teamwork was poor, management did not assist you in reaching team goals, training was very confusing, poor working atmosphere and didn’t see any employee retention.


  10. "Citi Cards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Citicards in New York, NY
    Former Employee - Vice President Citicards in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good work balance. Strong technology departments. Emphasis on working toward goals and purpose.

    Cons

    Overly obsessive about creating value and goals, to the point the people would just lie to show they were doing something. Not great benefits in terms of 401K, pension, etc. Very pushy culture. Semi abusive managers. Content to be mediocre.

    Advice to Management

    Work on the culture.


  11. "Incompetent Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Citi has a big name. It has good name recognition.

    Cons

    Constant reorganization. Lack of management skills, too many unqualified employees.



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