Citibank Reviews in San Francisco, CA | Glassdoor

Citibank San Francisco Reviews

34 reviews

Filter

Filter

San Francisco, CA

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Citibank CEO Michael Corbat
Michael Corbat
8 Ratings

34 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work life balance does not really work here (in 174 reviews)

  • No Work-Life Balance, Long Long Working Hours (in 45 reviews)

More Pros and Cons

  1. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in San Francisco, CA
    Former Employee - Business Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Citibank full-time (More than 3 years)

    Pros

    Benefits are much better than other corp company, such as retirement plan, health insurance, and other employee shopping benefit.

    Cons

    The system is not user friendly

    Advice to Management

    Get better understand with the staff, and build a powerful team


  2. Helpful (8)

    "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citibank full-time

    Pros

    Pto, 401k match after one year. International bank. Dental/ medical. Many branches in Bay Area have some good managers. Have to write 20 words.

    Cons

    Everything about CITI is Bait-n-switch. Even though the branch hours are 10-5. You are required to start work at 830...yes.. 90 MINUTES BEFORE
    THE BRANCH OPENS. Why? Because CITI uses
    Outdated pre historic technology. It takes 20-30 mins to log into your computer. Then 45 mins to do tedious un related to your SALES job activities like "balancing the ATM", night drop, debit card logs, and over 10 OPERATIONS related tasks.
    CITI is all about cost cutting, at the expense
    of their employees. They are removing the assistant manager role in most branches and replacing them with "virtual assistant managers". Basically forcing the bankers to pick up the slack in operations.

    Every aspect of your day is watched carefully by your manager. It will start with "scrubbing" leads at 9am, basically getting a list of customers who you will call for 2 hours to book appointments. This will happen EVERYDAY. Completely mindless job.

    You are basically a glorified telephone operator. Majority of your time will be spent on the phone with the back office resolving customer issues and problems. You will go home feeling angry, depressed, and frustrated. Customers see it and feel it.
    Especially with citi's policy on cash transactions.
    ANY transaction involving cash(deposit, withdrawal, payment on credit card, etc..) requires the customer to present government issues ID, social security, and job occupation. Think about it. As a Citibank CUSTOMER, you have to present this every time if you don't have your debit card with you. RIDICULOUS. Daily shouting matches with customers about this. Employees and Customers BOTH HATE IT.

    The only bankers at citi who earn decent commission are ones who have worked in that office for 10 years or more. Because they sell the same checking and saving promotions to the same customers every year. Example - customer opens savings account with 50k, keeps balance for 90 days. Earns 500$ bonus. Closes it out. Repeats every 6 months. Banker
    Will make commission on that same customer year after year. That will not happen for bankers who are NEW to citi. NEVER. After all the senior bankers retire, citi will have a hard time surviving.
    Citi recently pulled out of the TEXAS AND BOSTON market. After only a few years. Total fail.

    Many managers are incompetent, or when they do get something right they have no power to implement it. Laughable, out of touch policy gets handed down from upper management - which is completely remote from the front lines, then your manager has no authority to change it. They all end up rubberstamping a very disjointed, inept corporation.

    Employees practicing unethical customer transactions due to feeling like their job was in jeopardy at all times

    Advice to Management

    Wouldn't recommend this job to my enemies.
    Happy employees = happy customers.

  3. "Relationship manager"

    StarStarStarStarStar
    Former Employee - Citigold Relationship Manager in San Francisco, CA
    Former Employee - Citigold Relationship Manager in San Francisco, CA

    I worked at Citibank full-time (More than a year)

    Pros

    Good base pay to start

    Cons

    Ancient systems lake of team environment


  4. Helpful (3)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Recruiter in San Francisco, CA
    Former Employee - Senior Recruiter in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Citibank full-time (More than 8 years)

    Pros

    Good systems and processes, very structured environment with good training provided.

    Cons

    Low pay, not a lot of advancement potential outside of NY and constant change to fix what is not broken.

    Advice to Management

    If you want loyalty then consider promoting internal mobility. If you hire an external Manager to manage a large seasoned team, please ensure that your new Manager has actual practical management experience. A new Manager should bring something of value to the table when dealing with seasoned professionals.


  5. Helpful (1)

    "I am glad I don't work there anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in San Francisco, CA
    Former Employee - Network Engineer in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Good benefits, great medical benefits, paid time off,

    Cons

    Corporate politics, snitching, dishonesty, favoritism, negativity


  6. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Lead/Event in San Francisco, CA
    Former Employee - Customer Service Lead/Event in San Francisco, CA

    I worked at Citibank (More than 5 years)

    Pros

    Great benefit & you will learn a lot.

    Cons

    None, keep up the good work.


  7. "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in San Francisco, CA
    Former Employee - Personal Banker I in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent training, nice coworkers, comfortable workspace, learn banking system

    Cons

    Not many walkin customers to upsell products and products not compelling enough.

    Advice to Management

    Better system that doesn't crash or glitch too much

  8. Helpful (1)

    "The C definitely stands for Change!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Citi has a strong retail brand in several major US markets and is known worldwide for its financial services. Starting salary was competitive. Very positive work/life balance given that my manager and the team I supported were hundreds of miles away and I could work remotely as desired. I was in CA, not NY where Citi is headquartered.

    Cons

    Constant change at all levels of the organization. The company is still trying to recover from the financial crisis of 2008 and is keeping a close eye on expenses (which makes sense). Constant change means layoffs, changes in management and other concerns to keep you up at night. NY runs the show, which can make it tough for other regions to get their voices heard.

    Advice to Management

    Choose strong, committed, respected, in-touch leaders and stick with them! Give them time to develop and implement a strategy, then roll it out through the entire organization with support from all levels.


  9. "bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in San Francisco, CA
    Current Employee - Bank Teller in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citibank full-time (More than a year)

    Pros

    good benefits
     better pay for tellers than other banks
    easy to move up if you are in a fast passed branch

    Cons

    high sales expectations
    tough customer service scoring chart, if a customer gives you 8/10 you fail. only 9/10 or 10/10 is a acceptable score.

    Advice to Management

    my only suggestion would be to implement more team building exercises. this will encourage team work which in turn will help with customer service scores.


  10. Helpful (2)

    "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Citibank full-time (More than 3 years)

    Pros

    A very secure job with nice benefits and a comfortable workplace to work in. Reachable sales targets in most cases and an uncapped commission structure.

    Cons

    Mediocre entry level base salary and in most cases not possible to make more than 75k a year with commission.

    Advice to Management

    During my time I always thought that there was a contradiction between the overall mission of the company and what was actually carried out by middle management.


Showing 34 of 3,304 reviews
Reset Filters