Citizens Bank Banker Reviews | Glassdoor

Citizens Bank Banker Reviews

Updated August 13, 2017
401 reviews

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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
124 Ratings

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. "Citizens Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Aston, PA
    Current Employee - Relationship Banker in Aston, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Growth, Potential and recognition. Easy to move up if you are a real seller.

    Cons

    Sales are strict and must push to get on top. Eat or be eaten.

    Advice to Management

    Happy with my management here.


  2. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Licensed Relationship Banker
    Current Employee - Associate Licensed Relationship Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank (More than 5 years)

    Pros

    Amazing culture, potential career, organized bank, good salary, great incentive plan.

    Cons

    Not the best job to work for if you do not want to work, needs to expand nationally.

    Advice to Management

    Come prepared for dialing sessions and conference calls. Must be okay with corp. politics

  3. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Pittsburgh, PA
    Current Employee - Universal Banker in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    I love that citizens is a company that wants to see their employees succeed. The confidence my upper management and trainers have shown me, enables me to show that confidence to my customers. Being an Universal Banker allows me so many different opportunities in the future within the company. I admire how Citizens works hard at showing value to their customers to build that personal trusting relationship for their financial needs.

    Cons

    I haven't encountered any cons to working for citizens.

    Advice to Management

    I truly believe that my Branch Manager, Regional Manager, and Operations Manager are the best. My only advice is to keep encouraging your Bankers the way do, because it truly helps esp. when your new.


  4. Helpful (1)

    "My honest take"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Providence, RI
    Current Employee - Personal Universal Banker in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Paid Holidays off, plenty of potential for advancement, customer and business relationships. Customer driven Bank, not too sales pushy.

    Cons

    Long Hours if your In Store. Terrible when it comes to employee coverage. For Universal Bankers pay should be a lot more because of the responsibilities.

    Advice to Management

    Be wise about the people you hire. Focus on your bankers weaknesses. Send them to their required training's. Cant just throw people in the fire without them developing a foundation.


  5. Helpful (2)

    "Universal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker
    Current Employee - Universal Banker
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Holidays off and bank hours.

    Cons

    The recruiters are paid to hire you for way less than you're asking for by promising you these amazingly unrealistic bonuses. Regionals micro manage way too much and cause such a stressful work environment on management which makes it stressful on us. Citizens bank does not care for its customers or employees! They only care about their checks and how you can impact that! They'll shoot you when you're down and give no recognition when you're up. Everything is EXTREMELY outdated. My entire branch is new, people randomly quit other branches. Nobody knows what they're doing here, management is even new. Customers constantly complain about always having new people.

    Advice to Management

    Start caring about your employees and customers. Don't allow recruiters to lie to applicants just to hire them because they end up quitting 4 months later when they realize there's no way to make more than $50 in a bonus. Overall worst experience.


  6. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Rochester, NY
    Current Employee - Relationship Banker in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Pto, ability to advance, benefits

    Cons

    Managers who shouldnt be, low pay raises, strict 40 hour no overtime,

    Advice to Management

    Learn banking


  7. Helpful (1)

    "Company with Great Product Offerings, but Antiquated Internal Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Relationship Banker
    Current Employee - Licensed Relationship Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Citizens Bank is a company that is focused on providing a great customer experience. This philosophy starts with the products - but extends beyond products as well. Citizens Bank offers employees a robust product suite - particularly for Licensed Bankers - who can speak with customers about BOTH bank products as well as investments products. Additionally, Citizens Bank is one of the only banks to offer a student loan product that customers can complete in the branch. The training program is always evolving and really utilizes employee feedback to improve. During my time with the bank, I have seen training courses both abridged and lengthened based on employee surveys. Additionally, colleague to colleague support among individual branch locations is excellent. When one branch is short-staffed, other branches may share employees to improve the customer experience and minimize employee stress.

    Like most large companies, Citizens offers a competitive salary and benefits package. Citizens offers a 401k with a match - Heath, Dental, Life, Accident, Disability, Vision, Hospital, and Accident Insurance are also available. In addition to the traditional bank holidays, Citizens offers generous Paid Time Off (PTO). Extending beyond traditional benefits, Citizens offers fringe benefits that are part of a "Total Rewards" program. These benefits include discounts on theme parks, online vendors, and more. One notable "pro" of working at Citizens Bank is that there is an excellent work/life balance.

    Cons

    The internal systems to enter new account information, as well as the use of antiquated technology prolongs the account opening process. Due to dated computer hardware and software, data entry for a new account opening can take between 30 to 45 minutes, since much of the time is spent waiting for the computer to process the data. Additionally, it can take weeks for any supporting documentation to be properly recorded / scanned by operations. Opening accounts outside of the branch is cumbersome and has an over reliance on paper for customer documentation. Simply put, rather than incorporating the latest available technology (i.e. a tablet with a pen), there is a significant issue with duplicate data entry on paper - an issue that could easily be rectified using up to date technology. The bank brands a mantra of "Simple, Clear, and Personal"; however, this largely only applies to external customers. For employees, the processes are not always simple, and may differ from branch to branch.

    The incentive program is anything but simple and clear. Since the incentive plan is confusing, the bank could realistically offer a one to two day class to explain the incentive plan to employees. Additionally, some employees use different databases to track customer information. Some colleagues use SalesForce - while others use an internal system to track customer information / notes. The amount of duplicate or even triplicate electronic data entry is immense.

    Due to the inconsistency between branches, one branch manager may offer outstanding team support / leadership while another branch within 18 miles (or less) of another may provide limited (if any) support / leadership. This issue leads to some branches having highly productive teams with excellent morale and others having a cut-throat, toxic environment with reduced productivity.

    Advice to Management

    Apply the "Simple, Clear, Personal" branding to both employees and customers. Begin this process by upgrading branch technology and enabling colleagues to utilize it to simplify the account opening process. Eliminate duplicate data entry requirements. Databases should be integrated so that customer data needs only to be entered ONCE. Additionally, branches should have the ability to scan supporting documentation (i.e. business formation documents) in the branch and upload them to a central server - this could save on operational costs by saving time and increasing efficiency.

    While every branch has unique market characteristics, there should be more consistency with management / branch leadership. A branch manager that is motivating and supporting the branch colleagues should be consistent with EVERY branch.

  8. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Norwell, MA
    Current Employee - Relationship Banker in Norwell, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Incentives, pay, benefits, colleagues, work/life balance, career opportunities.

    Cons

    Training/coaching, in-store hours are different and if you are placed in an in store location your are required to be a teller.

    Advice to Management

    The training program needs to be looked at a little closer. Giving new hires a book and then having them open accounts in the training classes does not help them when it comes to working the branch. Business accounts and lending can be difficult to open with all the required documents that the customer needs. More role plays that actually go through the entire process with characters that are not the students in the class, but rather other colleagues might be more beneficial.


  9. "licensed banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Relationship Banker in Ferndale, MI
    Current Employee - Licensed Relationship Banker in Ferndale, MI

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    low stress, easy to hit goals
    bankers hours are generally nice
    lots of paid time off

    Cons

    must work Saturdays
    hard to get accurate answers on how you get paid
    low pay

    Advice to Management

    if you don't know the answers to something your colleague is requesting, figure it out and give them a timeline. That is your job


  10. Helpful (2)

    "Horrible credit culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Banking Relationship Manager in Pittsburgh, PA
    Current Employee - Business Banking Relationship Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Flexibility, Above average health benefits, decent product offering. Large bank with a lot of capabilities - decent middle market or corporate bank. In fact, the bank is great! Great online banking, many services are free, the ones you pay for are great also. Unfortunately, It's the people in middle management that are running it into the ground.

    Cons

    Very tight credit culture but no one wants to collaborate to find ways to get things done. Turnaround times for commercial credit requests are a minimum of 3 months. You are managed by reports and not people - this speaks again to their inability to collaborate and work together. Overall, management hasn't adapted to new ways of doing things. Credit side of the house is the same: You will never know as much as them, your opinion is irrelevant, and they make decisions the same way they did when they began their career. Influences and people of power are living in their glory days and haven't embraced the changes that have gone on over the last decade in the financial industry. Senior management has SERIOUS TURNOVER. Goals are not being met, but not for lack of effort. Mellon Bank customers are especially not happy with Citizens. Citizens has left the community banking model and every customer and employee are disposable.

    Overall, very poor, unhappy environment to work in. Do not work here if you want to progress. You won't make your goals because you aren't set up for success. You don't have support from anyone and are only a number.

    Advice to Management

    MIDDLE MANAGEMENT

    -Stop managing reports and manage people.
    -Stop living in 1995 - we get it. You WERE successful THEN. Get over your past.
    -Stop hiring your friends from prior banks. They are helping you run it into the ground.
    -Compensate fairly