Citizens Bank Banker Reviews | Glassdoor

Citizens Bank Banker Reviews

Updated December 16, 2017
438 reviews

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3.1
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
142 Ratings

Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 67 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 92 reviews)

More Pros and Cons

  1. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Cleveland, OH
    Current Employee - Relationship Banker in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Really care about their colleagues.
    Really care about their customers.
    Upper management goes out of their way to make you feel valued and to keep an open line of communication.
    Onboarding process is best I've ever seen.
    Goals are attainable.
    The ability to be promoted from within is great.
    Good work/life balance.

    Cons

    The technology/computer systems are VERY outdated; very difficult to transition if you are coming from a bigger bank. These systems are not user friendly AT ALL!
    No scanners in any branches.
    Cannot accept mortgage payments or car payments in the branches.
    6 month delay on incentive payouts.

    Advice to Management

    Management is phenomenal!
    However the executive leadership NEEDs to update the Bank's systems/processes immediately! Stop saying you'll do it, and ACTUALLY do it!


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Worcester, MA
    Current Employee - Relationship Banker in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fast interview process
    Great people
    Awesome Training, didn't have any banking experience and they showed me everything.

    Cons

    Had to travel a lot to get to the training
    Very sales oriented

    Advice to Management

    Ease off the sales oriented environment and try to focus more on customer service.

  3. "Licensed Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Relationship Banker in Hingham, MA
    Current Employee - Licensed Relationship Banker in Hingham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    The area I would like to complement most is the indoctrination to the Citizens way! The training is well thought out and spread out so it is not overwhelming. The training staff has been exceptional from day one. The Banker 101 instructor, provided a great overview of life with citizens in a very supportive individualized manner to each of the fourteen participants in the class. It was pleasure coming to train each day.

    Cons

    To early in career to make a comment on Cons.

    Advice to Management

    Provide an overview of each job role and how they are to work together. There is a lot of confusion at the Branch Level where personnel do not understand peer roles. Need to provide better understanding how each role is intertwined to accomplish individual and team production goals.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker
    Current Employee - Universal Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Wonderful people at all stores. Paid weekly , great training program, great to advance within the company.

    Cons

    Non so far, lunch could be longer but its ok for the length of time.

    Advice to Management

    I Love the training staff...


  5. "Far from Customer/ employee centric"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Training is very thorough
    Everyone in the Training and operations department is great!
    you can make a great support system with your training cohort
    when you call back office for policy/ procedure support and you finally get someone who knows their stuff it is like Christmas for 10 minutes.

    Cons

    As a banker you double as a teller which makes pay rate fall short of being commensurate to duties performed. Lack of staffing and poor applicant pools (respective to me area) makes the timeline for the amount of stress and task juggling indefinite. The only display of gratitude from corporate is for full colleague participation in promotional product sales. There are no Birthday or holiday employee recognition perks, nor any corporate sponsored celebrations on Platform level.
    Back office support is hit or miss (mostly miss) 9 times out of 10.
    Upper management is non responsive at best.
    Management style is more preoccupied with quick fixes as opposed to streamlining from the root of the cause.
    At times it seems you are asked to disregard all social boundaries for the sake of a sale.

    Advice to Management

    To be honest I'm under the impression the the cons I see are cultural norms within the company as a whole. Maybe it is time for new faces as opposed to disguising Citizen's from its true nature with less retail oriented vocabulary.


  6. Helpful (2)

    "last ditch effort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker
    Doesn't Recommend
    Positive Outlook

    I worked at Citizens Bank (Less than a year)

    Pros

    training program, incentives, people were nice

    Cons

    heavy sales, banking, schedule requirements, not enough money

    Advice to Management

    stop disregarding what the actual clientele wants and forcing the employees to push everything down their throats


  7. "Avoid Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker in Providence, RI
    Current Employee - Licensed Banker in Providence, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    You will learn how to cope with poor management and poor work-life balance. The collegues who train new bankers are knowledgable and capable.

    Cons

    Disorganizaton and micromanagement are the worst possible combination. Highly aggressive sales goals under the guise of "helping customers" leads to a toxic work environment. Too many systems/policies/procedures to get any work done. It is not necessary to go over your "game plan" multiple times a day, nor is it necessary to have 5-6 different systems of software to do any sort of customer service.

    Advice to Management

    Be fair and be clear. Say what you mean and mean what you say. Retail employees should be treated as indiduals and not as warm bodies who can smile and sell products. Open lines of communication between all bank departments would be helpful.

  8. "Licensed Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licenesed Banker in Philadelphia, PA
    Former Employee - Licenesed Banker in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank (More than 5 years)

    Pros

    Goals are reasonable and hours aren't awful

    Cons

    very little room for promotion. based on what the goals are at the moment not based on what they were in the quarter you achieved them.
    company does not care about its employees and doesnt pay well

    Advice to Management

    get rid of middle management.


  9. "Citizens Bank "The Bank for the Citizen""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in West Mifflin, PA
    Current Employee - Relationship Banker in West Mifflin, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great customer satisfaction focused culture. I love that there are different sections of the initial training. They involve a lot of actual hands on practice as well as role play to help newbies get the gist and the hang of customer experience as well as the navigation of different systems and dilemmas they might face in the real world or real bank situations. Every person I have encountered from training to management have all been helpful and willing to shed some light and provide comfort in knowing and understanding my role and duties as a Banker.

    Cons

    No Downsides to speak of currently. There's always room for improvement but I don't see those areas yet. Keep up what you do.


  10. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Cranston, RI
    Current Employee - Universal Banker in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Building relationships with our customers is what drives my success. Knowing that our customers are completely satisfied with our services, is what makes me proud to work for such a great company.

    Cons

    Working in an In-store facility with extended hours and days can sometimes cause a stress amongst myself and fellow colleagues.

    Advice to Management

    Changing the in-Store hours might help.