Citizens Bank Reviews in Boston, MA | Glassdoor

Citizens Bank Boston Reviews

Updated October 17, 2017
38 reviews

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Boston, MA Area

4.0
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
20 Ratings

38 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 67 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Banker in Rochester, NH
    Former Employee - Licensed Banker in Rochester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Great hours and good people.

    Cons

    Needs a better direction for training


  2. "Citizens is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Relationship Banker in Andover, MA
    Current Employee - Licensed Relationship Banker in Andover, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Citizens has many great products for their customers and really treat every customer like family.

    Cons

    There was a lot of turnover a few years ago, but it has gotten much better with people staying at their jobs.

    Advice to Management

    Listen to the people who are actually doing the work in the branches and ask for their advise.

  3. "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in Boston, MA
    Current Employee - Compliance in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Promotes working remotely. Citizens is a company where you can certainly start and finish your career. There are a number of employees that work here with 20 plus years or more, a rarity these days.

    Cons

    Technology here is horrible or not consistent. Money is not spent on upgrading technology on a company wide basis.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Finance in Boston, MA
    Current Employee - Vice President Finance in Boston, MA

    I have been working at Citizens Bank (More than 3 years)

    Pros

    Was able to work independently and get things done quickly

    Cons

    None that I can currently remember.


  5. "Senior Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Personal Banker in Dorchester, MA
    Former Employee - Senior Personal Banker in Dorchester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Enjoy helping Customers and had a great time with coleagues

    Cons

    not much to share but there is always ups & down

    Advice to Management

    One of the best experience


  6. "Director of Commercial Marketing and Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Goal-oriented entrepreneurial organization with highly experienced leadership team

    Cons

    Improvements to onboarding experience could set colleagues off on a strong start with enthusiasm


  7. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Norwell, MA
    Current Employee - Relationship Banker in Norwell, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Incentives, pay, benefits, colleagues, work/life balance, career opportunities.

    Cons

    Training/coaching, in-store hours are different and if you are placed in an in store location your are required to be a teller.

    Advice to Management

    The training program needs to be looked at a little closer. Giving new hires a book and then having them open accounts in the training classes does not help them when it comes to working the branch. Business accounts and lending can be difficult to open with all the required documents that the customer needs. More role plays that actually go through the entire process with characters that are not the students in the class, but rather other colleagues might be more beneficial.

  8. "Great Place to Learn Banking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Boston, MA
    Former Employee - Bank Teller in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    1. On the job training.
    2. Good team atmosphere throughout community.
    3. Good place if you wan to start a career in banking.

    Cons

    1. My branch often felt like putting it was putting out fires.
    2. A lot of new people and lack of accountability.
    3. Archaic software.

    Advice to Management

    I loved working here, but really believe that there should be more of a focus on common practices that all branches must follow within the structure of the bank, instead of being so retail focused.

    My Theory Is:
    If you inspire within the branch, and within the team environment (especially with new people): the vision, mission, and practicals within every employees; then selling products will come naturally to everybody. This would result in a shared mission and common values to be anchored in, even during the tough times!


  9. "Not to bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fun and friendly environment. There is a lot of coaching available if needs.

    Cons

    Can be stressful at times with the quarterly goals.

    Advice to Management

    Pay attention to those who stand out or another company will!


  10. "Vice President, Compliance Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President, Compliance Officer in Dedham, MA
    Current Employee - Vice President, Compliance Officer in Dedham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    The office is small and the people are very engaging.

    Cons

    Technology is not as current as my last place of employment and it takes a bit too long to get access to systems.


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