Citizens Bank Reviews in Boston, MA | Glassdoor

Citizens Bank Boston Reviews

Updated November 9, 2017
161 reviews

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Boston, MA Area

161 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 65 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. "Director of Commercial Marketing and Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Goal-oriented entrepreneurial organization with highly experienced leadership team

    Cons

    Improvements to onboarding experience could set colleagues off on a strong start with enthusiasm


  2. Helpful (2)

    "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Boston, MA
    Former Employee - Personal Banker in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    technology is much better than the smaller banks

    Cons

    Highly stressful work environment. Big sales expectations but no focus on taking care of existing customers or on providing good customer service in general. All management cares about are sales.

    Advice to Management

    Improve culture and focus on taking care of existing clients. Value the relationships you already have.

  3. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Contractor in Boston, MA
    Former Employee - Independent Contractor in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    Good company culture and financial products.

    Cons

    Lending is too conservative and the Universal Banker job is a know everything do everything position, very difficult to manage. Growth was limited for me thus I quit.

    Advice to Management

    Pay accordingly base on responsibility and work load. Universal Banker has lots to learn but very little room for growth. Pay does not reflect work responsibility.


  4. "Overall a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Sales in Boston, MA
    Current Employee - Treasury Sales in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Decent pay, advancement opportunity if you're willing to put in the time, At the end of the day it's a bank but overall a fine experience. Flexible work from home options. Decent work life balance. Would recommend in most situations

    Cons

    Not a pay for performance culture despite what they preach, extremely political, needs to stay within heir niche va trying to out compete the large banks

    Advice to Management

    Know your place in the market and become the best in it


  5. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Norwell, MA
    Current Employee - Relationship Banker in Norwell, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Incentives, pay, benefits, colleagues, work/life balance, career opportunities.

    Cons

    Training/coaching, in-store hours are different and if you are placed in an in store location your are required to be a teller.

    Advice to Management

    The training program needs to be looked at a little closer. Giving new hires a book and then having them open accounts in the training classes does not help them when it comes to working the branch. Business accounts and lending can be difficult to open with all the required documents that the customer needs. More role plays that actually go through the entire process with characters that are not the students in the class, but rather other colleagues might be more beneficial.


  6. "Treasury Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Treasury Analyst in Boston, MA
    Current Employee - Senior Treasury Analyst in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Hours are not long...no late nights or weekends.

    Cons

    The CFG Treasury group is very male dominated with no diversity and no appetite to promote women.


  7. "Great Place to Learn Banking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Boston, MA
    Former Employee - Bank Teller in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    1. On the job training.
    2. Good team atmosphere throughout community.
    3. Good place if you wan to start a career in banking.

    Cons

    1. My branch often felt like putting it was putting out fires.
    2. A lot of new people and lack of accountability.
    3. Archaic software.

    Advice to Management

    I loved working here, but really believe that there should be more of a focus on common practices that all branches must follow within the structure of the bank, instead of being so retail focused.

    My Theory Is:
    If you inspire within the branch, and within the team environment (especially with new people): the vision, mission, and practicals within every employees; then selling products will come naturally to everybody. This would result in a shared mission and common values to be anchored in, even during the tough times!

  8. "What A Great Experience..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Finance Advisor in Dedham, MA
    Former Employee - Education Finance Advisor in Dedham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time

    Pros

    Amazing people who encourage the success of others day in and day out

    Cons

    None whatsoever. Wish I could go back in time towhee I had the privilege of being a citizens employee.

    Advice to Management

    Keep doing what your doing, because it's clearly working


  9. "Not to bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fun and friendly environment. There is a lot of coaching available if needs.

    Cons

    Can be stressful at times with the quarterly goals.

    Advice to Management

    Pay attention to those who stand out or another company will!


  10. Helpful (5)

    "Misleading from the word "Go""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Boston, MA
    Former Employee - Relationship Banker in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    -Great hours
    -Solid benefits
    -Not hard work
    -Fantastic work/life balance
    -Pay is alright

    Cons

    -Management will lead you on with advancement
    -Anonymous HR tickets will not be investigated to the fullest extent
    -Blind leading the blind with management in some branches
    -Better pay in different banks
    -Better hours in different banks

    Advice to Management

    Invest more thoroughly in your people. You have a great workforce that can be built up, molded, and put to work in so many different roles. Stop stifling employees in positions that aren't right for them. I've seen too many colleagues miserable in their current role

    Citizens Bank Response

    May 31, 2017 – Senior Employer Brand Marketing Consultant

    We appreciate that you have taken the time to share this feedback with us. I want to assure you that all concerns raised are investigated to the fullest extent possible. When complaints are... More


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