Citizens Bank Reviews in Boston, MA | Glassdoor

Citizens Bank Boston Reviews

Updated August 3, 2017
150 reviews

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Boston, MA Area

150 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. "Positive experience overall - learned a lot worked a lot"

    StarStarStarStarStar
    Former Employee - Analyst in Boston, MA
    Former Employee - Analyst in Boston, MA
    Recommends

    I worked at Citizens Bank (More than 3 years)

    Pros

    Opportunity to learn and advance was a positive. Ability to move within divisions rather easily. Enjoyed working with the people there.

    Cons

    Hours were fairly long and weekend work was fairly typical. Also, the organization was rather top heavy, which meant more work for analysts.


  2. Helpful (4)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Boston, MA
    Former Employee - Sales Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    The end of the day, when you get to leave!

    Cons

    Citizens recruits with big talks of bonus plus salary and work-life balance
     Folks, at Citizens Bank, there is NO work-life balance. If you go on the interview, ask in detail about bonus plan and ask realistically how many colleague actually hit bonus and what is the average.

    Advice to Management

    Open your eyes and set realistic goals. Stop treating your colleagues like they don't know what they are doing. Most of you in Senior and Executive Management would never last working in a branch with what you have placed for expectations. Again, open your eyes and get out of your dream bubble and lethe today's reality set in. Spend some time in the real world. And executive management, I hope you realize whenever you go out on visits, they are all dog and pony shows. Your Regional Managers help you set up for the show (visit). Up to and including filling out fake customer scenarios in banker bo0ks so it looks like everyone is following your so called sales plan. Colleague engagement is at the lowest level in the past 18 years.

  3. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Plainville, MA
    Former Employee - Assistant Branch Manager in Plainville, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Hourly and bonuses available. Full time. Vacation time is also good. As long as you're doing what has to be done great chances of being promoted.

    Cons

    Meeting Checking goals. In store branches are open 7 days a week. Depending on how well the branch is staffed may need to work multiple 9-7 shifts.


  4. "My Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Management Technician in Amesbury, MA
    Former Employee - Financial Management Technician in Amesbury, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank (Less than a year)

    Pros

    Great Training to those who have never been in the business. They give you many resources to use to make sure you stay up to par for your job. They also have many partners that will help you should you have any questions or need assistance in any matter.

    Cons

    With all the resources that they offer, they seem to outsource some of the important ones, like for technology problems. Makes it very hard to understand what is being said to you, on top of waiting a decent amount of time just to reach someone.


  5. "Citizens Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Boston, MA
    Former Employee - Assistant Branch Manager in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank (More than 8 years)

    Pros

    Great company to start and build a career out of. As long as you are motivated and have a desire to learn, you can be very successful, both financially and in career advancement.

    Cons

    To much micro management in terms of sales procedures. A blanket sales "technique" is given to employees who MUST follow that technique.

    Advice to Management

    Learn your individual employees strengths and weaknesses and try to let them do what they do best in order to be successful.


  6. Helpful (1)

    "Learning and truly helping others to expand their needs and vision to reach their goal."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Representative in Boston, MA
    Current Employee - Small Business Representative in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Great benefits with sick time included in personal time off to balance out lifestyle and also with the fact that commissions can be reachable if employees stick to the goals of constant hard work.

    Cons

    Goals starting to be unrealistic for individuals striving to hit their goals with micromanaging down to the details daily along with the salary averages not meeting certain market standard due to inflation.

    Advice to Management

    Listen to your staff and let your team do their job instead of micromanaging to hit your bonus commissions cause some of the branch is failing short of your goals for requirements.


  7. "Card Fraud Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Card Fraud Specialist in Boston, MA
    Current Employee - Card Fraud Specialist in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company culture and great pay. Good company to work for.

    Cons

    I don't see any cons.

    Advice to Management

    Keep doing what you are doing

  8. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dedham, MA
    Current Employee - Anonymous Employee in Dedham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good ethics and great customer awareness

    Cons

    none I can think of

    Advice to Management

    besides my boss, they're great


  9. "Good Well Luck Nice Bright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Sick Leave Vacation Family Time

    Cons

    No Promotion No Bonus No Break No Dayoff


  10. Helpful (6)

    "No upward mobility - company only interested in profits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Teller in Salem, NH
    Current Employee - Senior Teller in Salem, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Sometimes has flexible hours. The longer you've been at the company the better, but your direct management will be the most important to have your back and give push back when necessary.

    Cons

    Lots and lots of cutting corners. Basic office workplace items such as chairs and water coolers are removed for maximizing of profit. Sales are heavily weighed, even though there is an incredible amount of pressure to beat an unfairly weighted "customer satisfaction" measurement system. Company looks for ways to make sales goals unattainable and therefor not pay out any bonuses or pay increases. Long time staff do not have any incentive to stay within the company. New hires are undertrained and often not the right fit for the company. Company touts to the employees in a derogatory manner about employee pay and by law provided benefits (i.e. health insurance) being "worth more" and therefor trying to shrug off potential hourly pay increases. Staff are overworked for salaries that are stagnant. Locations are understaffed, but by company standards, are "overstaffed". Company claims to be in line with industry standards for pay, health benefits, and others, but either provides no raise touting industry standard reasoning, or insulting pay increases that do not cover cost of living increases year to year or health insurance premium increases.

    Advice to Management

    Your staff is your support. They portray your company to your customers on a daily basis. Give people who have proven themselves a chance to move up inside of the company. Make your staff happy and your customers will be, too. Be more cutting edge. Stop tailoring your products to people who have money and focus on building rapport across a lifetime, capturing customers and retaining them by being a good bank with good advice.


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