Citizens Bank Reviews in Chicago, IL | Glassdoor

Citizens Bank Chicago Reviews

12 reviews

Filter

Filter

Chicago, IL

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
2 Ratings

12 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 62 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Helpful (2)

    "Bank manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Chicago, IL
    Former Employee - Branch Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank (More than 8 years)

    Pros

    Good vacation time and 401K..

    Cons

    No work life balance, Senior management reminds you that you can be gone at any moment regardless of how much time you have been at the company

    Advice to Management

    It's all about the goals so be prepared for pressure


  2. Helpful (2)

    "Branch Manager for Charter One Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Chicago, IL
    Former Employee - Branch Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank (Less than a year)

    Pros

    Great pay and benefits. Competitive to larger banks in the area.

    Cons

    Poor upper management. Hired for one role but was stuck doing another. Poor communication among other manages

    Advice to Management

    Whenever you hire someone for a specific role make sure that they do that particular role. I was hired as a Branch Manager and ended up only bring a full time teller. Was never taught any of my management duties.


  3. "Portfolio Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Citizens Bank (More than 3 years)

    Pros

    Good benefits and work life.

    Cons

    Poor senior management and systems.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Consumer Finance Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    None due to upper management issues.

    Cons

    Citizens was at one time a great company that cared, they are not that company anymore.

    Advice to Management

    Try to treat people with the same respect that they give and try to appreciate those that go above and beyond.


  6. "Good Part time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Citizens Bank part-time (More than a year)

    Pros

    flexible hours
    ability to sell products for additional incentives

    Cons

    management needed more education on employee satisfication

    Advice to Management

    Have a confidential hotline for employees to report leadership feedback


  7. "Good place to start a career in the financial industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Chicago, IL
    Current Employee - Teller in Chicago, IL

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great company culture and atmosphere to work at. Products and services offered are pretty good compared to the competition. Benefits are pretty good for full time employees. Many training opportunities to help advance your skills.

    Cons

    As a teller the pay isn't great and bonuses aren't any better. The hours are not the best sometimes working late or weekends. Many branches seem to be under staffed. Meeting goals can be difficult for those who are not all about sales.

    Advice to Management

    Better communication between management and operations would go a long way.


  8. "Loan Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Chicago, IL
    Current Employee - Loan Officer in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    no set hours and your not tied to branch but still receive branch leads.

    Cons

    I would say only down fall is commission bps

    Advice to Management

    mgmt. pretty laid back


  9. Helpful (2)

    "Stressful yet rewarding job, but would never go back."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Manager in Chicago, IL
    Former Employee - Teller Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    Decent wages, great health insurance, educational assistance are all pluses. If you work very hard to get sales and become creative with it, you will do very well. I was lucky to have to perfect mix of a great teller team, great branch manager, and great customers.

    Cons

    Aggressive focus on unrealistic sales goals was a massive contributing factor to high stress and eventual high turnover of staff. The bank needs to realize that it's products and services do not compete with the big banks like Chase or Bank of America. The bank spends a huge sums of money on a marketing program that simply doesn't work. Additionally, many customers and colleagues are tired of the circa 1984 computer system and its crashes. Be wary of certain Regional Managers as they are responsible creating very stressful environments-too many useless conference calls and finger pointing throughout the day if sales goals are not met.

    Advice to Management

    You are running a bank and not a used car dealership lot. Don't encourage annoying and abrasive sales tactics on your colleagues as it only promotes fraud instead of actual sales.


  10. Helpful (1)

    "Very underwhelming and sales sales sales..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Chicago, IL
    Current Employee - Teller in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank part-time (Less than a year)

    Pros

    The pay is pretty decent just for a teller especially if you don't have many bills

    Gaining a little business experience

    Vacation time for part time employees...can't say that about many employers

    Nice hours if you don't have anything else to do but work although the hours can be very long and tiring

    Cons

    Sales...sales ....meeting sales goals here tends to be their number one objective here besides being operational sound... And honestly the products at the bank aren't that good compare to other banks and if more than one of your employees thinks the product is terrible how. Can we sell a bad product and some people realize that's it's not that good so they don't want it...

    The company has to get with standard times and stop being cheap the branches in Chicago are very badly designed and not clean not to mention the one I work at has roaches and mice and everything in the branch is very old where you don't want to touch anything. Not to mention the computer hardware and software is obsolete And very slow...

    Just a terrible company...no reason to work here and I would advise anyone who is thinking of it to turn around and run and think about chase or wells Fargo...

    Advice to Management

    Just get better managers in general I know the branch managers and TMs do as they follow but whoever makes a lot of the rules, has to stop and think and ask is this logical and compete better with chase and bank of America as far as treating there employees fair and giving them Incentives, in which there is none. I'm not a happy employee here...it's depressing!


  11. Helpful (1)

    "Sales oriented, no personal skills from the management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    Pros

    Fair pay, good benefits, and convienient locations

    Cons

    Work stress was high and unbearable


Showing 12 of 1,422 reviews
Reset Filters