Citizens Bank Personal Banker Reviews | Glassdoor

Citizens Bank Personal Banker Reviews

Updated September 8, 2017
175 reviews

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Personal Banker

2.8
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
53 Ratings

Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    Current Employee - Personal Universal Banker in Mount Clemens, MI
    Current Employee - Personal Universal Banker in Mount Clemens, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank (Less than a year)

    Pros

    Pay, benefits, training, technology, Heath insurance, incentive pay, advancement, easy goals if you work hard to get the increase in your pay and add to the "book of business " they love that

    Cons

    None I'm new etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in North Kingstown, RI
    Current Employee - Personal Universal Banker in North Kingstown, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    18 days pto
    All Federal holidays off
    Good health care
    Time and a half on Sunday's

    Cons

    Short staffed with long hiring process
    Sales incentive could be better

  3. "Citizens bank job info MA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Dartmouth, MA
    Former Employee - Personal Banker in Dartmouth, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Great training and learning process

    Cons

    Work days change every week.


  4. "Senior Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Personal Banker in Dorchester, MA
    Former Employee - Senior Personal Banker in Dorchester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Enjoy helping Customers and had a great time with coleagues

    Cons

    not much to share but there is always ups & down

    Advice to Management

    One of the best experience


  5. Helpful (1)

    "My honest take"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Providence, RI
    Current Employee - Personal Universal Banker in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Paid Holidays off, plenty of potential for advancement, customer and business relationships. Customer driven Bank, not too sales pushy.

    Cons

    Long Hours if your In Store. Terrible when it comes to employee coverage. For Universal Bankers pay should be a lot more because of the responsibilities.

    Advice to Management

    Be wise about the people you hire. Focus on your bankers weaknesses. Send them to their required training's. Cant just throw people in the fire without them developing a foundation.


  6. Helpful (2)

    "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Boston, MA
    Former Employee - Personal Banker in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    technology is much better than the smaller banks

    Cons

    Highly stressful work environment. Big sales expectations but no focus on taking care of existing customers or on providing good customer service in general. All management cares about are sales.

    Advice to Management

    Improve culture and focus on taking care of existing clients. Value the relationships you already have.


  7. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Erie, PA
    Former Employee - Personal Banker in Erie, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    PTO, vacation, federal holidays, dependable employer

    Cons

    low commission structure, high turnover

  8. "Not to bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fun and friendly environment. There is a lot of coaching available if needs.

    Cons

    Can be stressful at times with the quarterly goals.

    Advice to Management

    Pay attention to those who stand out or another company will!


  9. Helpful (5)

    "Toxic, Disjointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker Universal in Newport, RI
    Former Employee - Personal Banker Universal in Newport, RI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    The most positive aspect to this role is helping customers - when Corporate allows. And, while I didn't appreciate it at the time, their intranet and resource database is good - not great, but good.

    Cons

    Management is disjointed, uninformed, unrealistic and unaware. This company is very much about the Stock Holders and NOT the customers - never mind the consideration or appreciation of its employees. Further, I have never seen so much nepotism outside of a family business! I find this especially alarming considering this is a BANK!

    Advice to Management

    The age old adage: put yourself in the other person's shoes.
    Another: Treat others as you would have them treat you.


  10. "Banker I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Opportunities to learn about the industry available during different trainings offered. Ability to make commissions in addition to salary based off of different products pitched to customers.

    Cons

    From the position I was in, not much room for growth opportunities. Was sold on the job not realizing there was more cold calling involved to make sales than I had anticipated.