Citizens Bank Personal Banker Reviews | Glassdoor

Citizens Bank Personal Banker Reviews

Updated February 8, 2017
163 reviews

Filter

Filter

Personal Banker

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
45 Ratings

Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 55 reviews)

  • Stressful quarterly/ monthly sales goals (in 87 reviews)

More Pros and Cons

  1. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank part-time (More than a year)

    Pros

    Benefits
    Bonuses
    Vacation time
    Meet people
    Learn a lot about banking and products

    Cons

    Sales driven
    All depends on coworkers
    Limited upwards movement

    Advice to Management

    Don't hesitate to promote.


  2. Helpful (1)

    "Personal Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Personal Banker in Detroit, MI
    Former Employee - Personal Banker in Detroit, MI
    Doesn't Recommend

    I worked at Citizens Bank (More than a year)

    Pros

    Good Benefits decent Pay employee credit card 0% intro rate no annual fee

    Cons

    Still trying the old Chase way which is old, outdated and doesn't produce results


  3. "great for starting out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Universal Banker
    Former Employee - Personal Universal Banker
    Doesn't Recommend

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    lots of training
    holidays off

    Cons

    no consideration for home life
    you are just a number
    last 2 years real change in business


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Personal banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Universal Banker in Pittsburgh, PA
    Former Employee - Personal Universal Banker in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    Pto, holiday, schedule flexibility, and the employees you work with. You get to meet a variety of different customer personalities throughout your time here.

    Cons

    Working on the retail side of the business you are at the bottom of the totem pole. The pay is not sufficient for a banker and the pressure falls on you to hit unreal daily sales goals. I have heard many stories where bankers have opened fake accounts similar to Wells Fargo. Retail banking is unfortunately a dying business and money is their top priority which you will get none of.

    Advice to Management

    Take care of your customers first and the sales will come. Train employees to develop relationships and learn the products the bank offers before the aggressive sales tactics. Current customers and new customers have too many options so do not push them away


  6. Helpful (1)

    "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Universal Banker in Harrisburg, PA
    Former Employee - Personal Universal Banker in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Met some great people along the way and felt like I was able to help some people manage their money better.

    Cons

    Typical bank. Pressured to meet unachievable sales goals. Training was limited, I felt like a lot of the skills needed to succeed weren't touched on.


  7. Helpful (2)

    "Licensed Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker
    Current Employee - Licensed Personal Banker
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    $20 per hr. Semi flexible schedule. Nice co workers. Good amount of pto . Other than these this company is declining rapidly IMO.

    Cons

    Extreme micro Mgt. Company is turning into the next Wells Fargo. They always try and get us to open accts for family and friends in a pushy way. Every single Custer must get a checking account no matter what is the Moto.

    Advice to Management

    Re design entire business model to be realistic and ethical.


  8. Helpful (1)

    "Personal Universal Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Hartford, CT
    Current Employee - Personal Universal Banker in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Good benefits and decent starting salary. Very competitive products and services. Excellent advancement potential and superb classroom facilitators for the required training session.

    Cons

    Be prepared to cold call potential and existing clients alike. Their call lists consist of the same 100-200 people that get recycled every other month or so. They are slaves to phone calls to try to get new business. Regional managers change often, so don't get used to them.

    Advice to Management

    Move onto the 21st century and utilize other aspects of reaching out to potential and existing clients (emails work best). Phone calls are not well-received and are usually ignored. Also, engaged and competent branch managers would be a huge step in the right direction.


  9. Helpful (3)

    "Totally backwards and doesn't make logical sense"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Westland, MI
    Current Employee - Personal Universal Banker in Westland, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    They will never fire you not
    Matter how much you mess up
    They are very desperate and old school and think there the best but are really behind

    Cons

    The technology is horrible , the citizens way is the totally opposite of all other banks and
    Doesn't make and sense which is why the company is crumbling at the hands of investors who bought them out from Royal Bank of Scotland and refuse to
    Do anything to make our jobs easier. Very annoying work culture you are micro managed and it's very conservative. They a dinosaur company and if they don't get hip with the times and processes they will die out

    Advice to Management

    PLEASE UPDATE YOUR SYSTEMS , PAYROLL SYSTEM , BRAND , AND PROCESSES WE SPEND TO MUCH TIME DOING AVATAR AND SALES TRACKERS THEN ACTUALLY WORKING


  10. "Good Well Luck Nice Bright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Sick Leave Vacation Family Time

    Cons

    No Promotion No Bonus No Break No Dayoff


  11. "Job.... not sure if it would be a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Manchester, NH
    Current Employee - Personal Universal Banker in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    The people you work with. They make this tough a times job better and you can count on their help along the way.

    Cons

    It's a sales job, no matter how many sales you get it is never enough. And it is always that you need more and more.

    Advice to Management

    That it's people working for you, it's not always all about the numbers.