Citizens Bank Reviews | Glassdoor

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Citizens Bank Reviews

Updated February 17, 2018
1,640 reviews

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3.2
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Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
526 Ratings

1,640 Employee Reviews

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Pros
  • Work Life balance, great benefits, great management (in 86 reviews)

  • Great work environment, good benefits and friendly management (in 84 reviews)

Cons
  • Working at an instore location makes for a challenging work life balance (in 67 reviews)

  • The sales goals can be high if you are not great at sales (in 93 reviews)

More Pros and Cons

  1. "Mortgage Loan Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Assistant in New York, NY
    Former Employee - Mortgage Loan Assistant in New York, NY
    Recommends
    Positive Outlook

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Worked with a team of very professional people. Everybody was hard working and a team player. I learned a lot while I was at Citizens Bank my manager who was also one of my loan officers challenge me more than my previous job so I learned by her giving me more tasks.

    Cons

    I love to work and like the fast pace but sometimes the stress level can go from 0 to 60 in a matter of seconds . Everything needs to be done that minute for more than just one file, client, building approval, closing so it can get a little crazy.

    Advice to Management

    I don't think it is a management I think it is the nature of the business and the climate that the mortgage industry is in.


  2. "Best company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Senior Specialist in Cranston, RI
    Current Employee - Contact Center Senior Specialist in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Very professional management and a lot of opportunities to grow. Great pay.

    Cons

    I dont have any complaints so far

  3. "Licensed Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Great people, training and development.

    Cons

    Low salaries, better opportunity for bankers to make their sales goals.

    Advice to Management

    You like to see bankers with less time as tellers to be able to make their sales goals.


  4. "Great career path, unclear path for advancing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great work environment, Superb training, awesome management, caring and active regional managers, great benefits, great work/life balance, good starting pay, fair policies and practices

    Cons

    Chance of stressful customer encounters, training can’t/won’t prepare you for every encounter with customers, unclear path towards career advancement, mandatory monthly customer care reports, difficulty if branch team does not flow well, constant information flow can become overwhelming


  5. "I love what I do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Bear, DE
    Current Employee - Branch Manager in Bear, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 8 years)

    Pros

    Training,work life balance, growth, and consistently listens to the feedback of its employees.

    Cons

    Wish we had more locations going south.

    Advice to Management

    Your current employees are the banks biggest advocate for making citizens great


  6. "Great training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Mechanicsburg, PA
    Current Employee - Universal Banker in Mechanicsburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    They really invest in you

    Cons

    Don’t see much promotion


  7. "Licensed banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    Very good place to work at

    Cons

    Nothing I can think of

    Advice to Management

    N/A

  8. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank full-time

    Pros

    Great teamwork and feiwndly colleagues

    Cons

    Heavy workload, responsibilties and pressure put on lower level employees. Easy to become burn't out.

    Advice to Management

    Ensure that managers provide adequate branch time management for adherence to corparate policy.


  9. "Great message from management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker in Boston, MA
    Current Employee - Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Management states retain customers think long term do the right thing for customer. Good message

    Cons

    Pay could be higher

    Advice to Management

    Keep up good work


  10. "Best Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker
    Current Employee - Relationship Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Supportive managers, competitive pay, room for advancement

    Cons

    You get out what you put in. This doesn’t work for people that aren’t dedicated to their career.

    Advice to Management

    You are wonderful! There are no cons to working at Citizens.


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