Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated October 14, 2017
1,523 reviews

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3.1
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Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
467 Ratings

1,523 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Really Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

    Cons

    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!


  2. "Small Business Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Relationship Banker in New Haven, CT
    Current Employee - Small Business Relationship Banker in New Haven, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Opportunities to move up within the company. We work as a team . Staff very supportive throughout the company.

    Cons

    Pay is not good. A lot of muti tasking. Not able to fully reach your potential as a small business relationship banker.

    Advice to Management

    Need to be realistic in regards to the role of a SBRB and not have them also be a teller and a personal banker and a business banker. Cannot be 100% successful that way. If you let us focus at least 75% of our time on business you will see it grow.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Recruiter in Providence, RI
    Current Employee - Senior Corporate Recruiter in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Small enough to grow career and make a difference

    Cons

    Interview process may be lengthy

    Advice to Management

    Stay focused on improving technologies and product offerings


  4. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Associate in Providence, RI
    Current Employee - Senior Customer Service Associate in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Great benefits for employees, a lot of nationwide discounts, excellent health insurance and amazing 401k program

    Cons

    Salary is really bad. The bank make a lot of profit to dont pay good to their employees who are actually responsible for making the profit. A lot of pushing with sales and goals

    Advice to Management

    Managers should always lead by examples and dont ask what they dont do. The bank should of carefully hire the right candidates for management. I have had three managers and they're all pretty bad.


  5. "Mortgage Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer in Charlotte, NC
    Current Employee - Mortgage Loan Officer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great benefits, competitive pay, and friendly co workers

    Cons

    No local branches. Not a n Bank’s footprint.

    Advice to Management

    More training


  6. "Excellent company to work for - highly recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Staff Internal Auditor in Cranston, RI
    Current Employee - Associate Staff Internal Auditor in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    -The culture is embedded into its employees
    -The people all have the same vision for the company
    -Flexible/understanding
    -Work/life balance
    -Compensation

    Cons

    -Regional bank as opposed to big international (could be seen as good or bad)


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank part-time

    Pros

    Amazing company. Co-workers are great.

    Cons

    I have no cons to say!

  8. "Citizens Bank current employee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker
    Current Employee - Universal Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    The pay is really good, and its weekly pay. It's also really nice working with only a small amount of people in your branch.

    Cons

    The in-store branches are open till 7:00pm which is a really long day working 9-7pm.

    Advice to Management

    Create a fair schedule so everyone closes an equal amount of days.


  9. "Sales & Service Champion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Citizens Bank full-time

    Pros

    Lots of autonomy to do the job i was assigned

    Cons

    poor communication from leadership at times, restructuring department created a lot of anxiety within the team


  10. "Great place to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank part-time

    Pros

    People I work with are awesome. Everyone cares about each other and management is very helpful.

    Cons

    No cons that I've found.


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