Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated July 7, 2018
1,744 reviews

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3.2
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Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
575 Ratings

1,744 Employee Reviews

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Pros
  • "Work Life balance, great benefits, great management" (in 88 reviews)

  • "good benefits, decent pay and the opportunity to grow into different positions" (in 91 reviews)

Cons
  • "Working at an instore location makes for a challenging work life balance" (in 68 reviews)

  • "If you were liked my upper management you could do no wrong, if not watch out" (in 95 reviews)

More Pros and Cons

  1. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst
    Current Employee - Business Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    * Great people to work with a colleagues
    * The work environment is great; the company definitely cares about the well-being of the employees

    Cons

    None that are apparent at this time


  2. Helpful (1)

    "Overall, a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Quantitative Analyst in Cranston, RI
    Current Employee - Senior Quantitative Analyst in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Good work/life balance, good compensation package, investing in long term well being of colleagues, focused on creating a good work environment

    Cons

    Inept low and midlevel management, too many reorganizations resulting in layoffs, low job security, hyper focused on profits

    Advice to Management

    Listen to your staff, more 360 reviews, reassign people to other open positions if you eliminate their current position

  3. "Citizens bank"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work life balance is good

    Cons

    Salary is lower than market average


  4. "An experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I have been working at Citizens Bank full-time

    Pros

    Overtime, easy work, meet a lot of people

    Cons

    Upper management can be sale focused too much and overbearing, HR heartless


  5. "Bank Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank part-time

    Pros

    Work with great people. Extended open hours are a plus for many customers.

    Cons

    Strongly sales oriented and a lot of cold calling


  6. "They have a identity crisis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Relationship Manager in Boston, MA
    Former Employee - Premier Relationship Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Salary slightly above competitors
    Good benefits and vacation.

    Cons

    Politics, distrust internally, everyone is afraid to lose their jobs

    Advice to Management

    I hope you make it out of RBS mess


  7. "Quantitative Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quantitative Analyst in Boston, MA
    Former Employee - Quantitative Analyst in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    The stock purchase plan was good only when the stock is rising for no reason

    Cons

    Very disconnected from and behind from the real world. People there are close minded and lack of updated skill sets. Plenty of politics. The HR is the woooooorst in the world. Don't trust anyone there

    Advice to Management

    No one can fix it. Just treat people nice

  8. "Citizens Bank"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    The adavancement opportunites that are available.

    Cons

    Can be boring working in bank setting


  9. Helpful (2)

    "I left because of management not the bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time

    Pros

    good benefits, good incentives and pay. They also have occasional employee engagement activities that make work fun

    Cons

    Management in my location was awful. She was mean rude. Didn't try to develop. She was very set in her ways and not wiling to work with the team as a team. It was her way or no way. For example... it was the end of the world to have a cup of water or tape dispenser at your desk. I couldn't have my everyday resources and tools available within easy reach.

    Advice to Management

    Mangers should go through some kind of people management training. They get promoted based on sales metrics but that doesn't mean they can lead or manage a team.


  10. "Ever Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Advisor in Philadelphia, PA
    Current Employee - Premier Advisor in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    PTO is good and the colleagues are nice.

    Cons

    The inconsistency with comp plan.

    Advice to Management

    Pay your employees for their production not a quid pro quo arrangement


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