Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated January 23, 2018
1,620 reviews

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3.2
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
515 Ratings

1,620 Employee Reviews

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Pros
  • Company really stands behind commitment to community and work/life balance (in 83 reviews)

  • Great work environment, good benefits and friendly management (in 83 reviews)

Cons
  • Working at an instore location makes for a challenging work life balance (in 67 reviews)

  • The sales goals can be high if you are not great at sales (in 92 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Really Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

    Cons

    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!


  2. "Mortgage Loan Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Assistant in New York, NY
    Former Employee - Mortgage Loan Assistant in New York, NY
    Recommends
    Positive Outlook

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Worked with a team of very professional people. Everybody was hard working and a team player. I learned a lot while I was at Citizens Bank my manager who was also one of my loan officers challenge me more than my previous job so I learned by her giving me more tasks.

    Cons

    I love to work and like the fast pace but sometimes the stress level can go from 0 to 60 in a matter of seconds . Everything needs to be done that minute for more than just one file, client, building approval, closing so it can get a little crazy.

    Advice to Management

    I don't think it is a management I think it is the nature of the business and the climate that the mortgage industry is in.

  3. "Lots of potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker
    Current Employee - Licensed Personal Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great opportunities. Super benefits. Good work environment with supportive leadership.

    Cons

    It's a lot of telemarketing no matter what your banker role. You are calling existing customers trying to get them to come into the bank as the same time the bank is encouraging the bankers to set the customers up for digital transactions to keep them out out of the bank.

    Advice to Management

    I believe in Citizens Bank. Keep doing what you are doing. Make sure expectations of staff are realistic. One question. Do you answer your cell phone when you don't recognize the number? Don't expect our customers to act differently.


  4. "Enjoy coming to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    Good work environment, competitive pay.

    Cons

    Open 7 days a week.


  5. "Overall a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    Good people; Strong managers; strong financial performance

    Cons

    Limited growth opportunities, especially in professional development; Tenure of managers and executives tends to stint innovation.

    Advice to Management

    Listen to your junior level employees.


  6. "Personal Banker"

    StarStarStarStarStar
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    I worked at Citizens Bank part-time

    Pros

    The company culture is fantastic. Your coworkers quickly become as family.

    Cons

    The inflexibility was a little restraining as my branch was slightly understaffed.


  7. "Credit product manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    Good company with good people. Decent pay and decent benefits and I felt like I was helping the team achieve our goals

    Cons

    Banking is a very difficult industry and they are dealing with cost-cutting in order to achieve their goals. Business segment I was in had four different leaders in 5 years so there was no consistency in strategy or tactics or execution

    Advice to Management

    Vice chairman in charge of business banking segment needs to go as he does not understand Lending as evidenced by the change of leadership under him in the last four to five consecutive years

  8. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker
    Current Employee - Universal Banker
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Great company to work for. They seem to really take care of their employees. Benefits from day 1, great salary rate. Always lots of room for advancements in just short periods of time. My manager gives me a great deal of support. They allow you to voice your opinion and will make changes according to the situations.

    Cons

    Some of the training was a bit redundant.
    Drove 4hrs for 1 day of training and then 4hrs back. Wish this 1 day of training was added to another training week.
    So much information and filling out of paperwork. If you are new to the banking industry it may be a bit overwhelming at times. Lots of ongoing learning and deadlines to finish.

    Advice to Management

    My branch manager is great. Very patient, and understanding with me and some mistakes I’ve made. He’s a great mentor and coach.


  9. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter in Pittsburgh, PA
    Current Employee - Senior Underwriter in Pittsburgh, PA
    Recommends
    Neutral Outlook

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Great work culture. Work life balance is great.

    Cons

    Don't treat their top talent well. Lost several good employees dude to unwillingness to retain top talent.

    Advice to Management

    Be competitive to retain top talent.


  10. "senior credit product manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time

    Pros

    good people who where supportive and helpful in getting my job done.

    Cons

    Business banking is mismanaged having 4 leaders in 5 years and still does not appear to have a viable long term plan

    Advice to Management

    needs to change for business banking to succeed


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