Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated January 22, 2019
1,868 reviews

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3.3
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
636 Ratings

Employee Reviews

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Pros
  • "Supportive of work-life balance" (in 97 reviews)

  • "good benefits, decent pay and the opportunity to grow into different positions" (in 95 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Southfield, MI
    Current Employee - Regional Manager in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Our company truly cares about their employees, customers and volunteers in the communities

    Cons

    Slower speed of internal systems

    Advice to Management

    Keep showing how much you care about the colleagues, keep listening


  2. "Good company"

    StarStarStarStarStar
    Former Employee - Bank Teller
    Former Employee - Bank Teller

    I worked at Citizens Bank full-time

    Pros

    Room for advancement at the company

    Cons

    Hours not flexible at the company

  3. "Taught me alot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Philadelphia, PA
    Current Employee - Branch Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    -Supportive Management in the Philadelphia Market
    -Pay
    -Rates
    -Products

    Cons

    -Technology is antiquated and creates additional work for colleagues.
    -Many Unfulfilled Promises
    -Irrational Decision Making and Implementation Processes

    -No opportunities for Growth and Development due to Consolidation of Regions in the Market.

    Advice to Management

    -Listen to the Colleagues in the branches who interact with Customers and who utilize the antiquated systems on the Day to Day basis. The only way to make changes and to progress is to listen to Customers and Colleagues.

    -Analyze the entire situation and effects of decisions and implementation processes before finalizing.

    -Diversity is a “COMPETITIVE ADVANTAGE” in today’s world. Please diversify upper management team.

    -The highest level of Diversity is “Perspective”. It’s time to listen to your talented colleagues.


  4. "Great company to start your career"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    Great teams managers love to see you move up

    Cons

    Some unwritten rules that are completely unfair

    Advice to Management

    Remember we all work together and everyone matters


  5. "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Boston, MA
    Current Employee - Team Leader in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 8 years)

    Pros

    Strong management team
    Supportive of work-life balance
    Open communication
    Strong supporter of diversity

    Cons

    Healthcare benefits can be better - deductables are high.

    Citizens Bank Response

    Jan 21, 2019 – Sr Project Analyst

    Thanks for taking the time to write a review. Wow, 8 years with us! Thanks for working so hard during your time. We hope you continue to grow your career and learn with us for years to come.


  6. "The pros generally outweigh the cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    Lots of opportunities, tuition reimbursement, training, etc.
    Benefits are very good.

    Cons

    Internal applicants seeking new positions get minimal salary increases, while external candidates are paid much higher. Difference in salary for the same job could be close to 30k annually. They will also higher outside candidate with a higher officer title, while rejecting officer title requests internally.


  7. "I love working for Citizens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Technician in Penn Pitt, PA
    Current Employee - Facilities Technician in Penn Pitt, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    It’s great company to work for I have great BOSS in Dan O Brian Citizens has great benefits great coworks. I feel Citizens is there If need there help I truly love my job.

    Cons

    So far I have no Cons

    Advice to Management

    You keep taking care of your employees we will keep give are all to Citizens

    Citizens Bank Response

    Jan 21, 2019 – Sr Project Analyst

    Thanks for your great review, and thanks for the kind words about your manager and our company. We love your enthusiasm and hope you continue to bring it to work each day!

  8. "Great brand, super culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Culture, brand and work life balance. Our colleagues are great. Great 401k and health insurance and Credo Week along with other events throughout the year for our teammates.

    Cons

    Lower compensation compared to competitors. Can’t earn stock nor be rewarded. Only can obtain with a discount.

    Advice to Management

    Consider reducing the amount of middle management and sales coaches and vendors and rethink how the current model performs by running leaner to provide back more to the shareholder, customers and colleague.

    Citizens Bank Response

    Jan 21, 2019 – Sr Project Analyst

    Thanks for sharing your thoughts. We agree, our colleagues are totally great! Thanks for the advice, and keep up the great work.


  9. "Sr. Operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in Riverside, RI
    Current Employee - Senior Operations Manager in Riverside, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Citizens truly cares about the customer and the colleague. They have shown it in so many ways through things like Community services or flexibility with the colleagues personal life. They acknowledge ones options/views and you truly feel like part of a family.

    Cons

    I wish they were a little better about work from home opportunities

    Advice to Management

    Remain true to the customer and your colleagues and you will remain successful.

    Citizens Bank Response

    Jan 21, 2019 – Sr Project Analyst

    Thanks for your review, and thanks to a veteran like yourself for the time and effort you've put in over the years. It's employees like yourself that make working with the Citizens family so special.... More


  10. "Great working environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Document QC Specialist in Warwick, RI
    Former Employee - Mortgage Document QC Specialist in Warwick, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time

    Pros

    Excellent support. Proper compensation. Acknowledgement for work performance.

    Cons

    None that I could see.