Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated March 24, 2017
821 reviews

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Current Employees

3.2
Star Star Star Star Star
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
271 Ratings

821 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 60 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 89 reviews)

More Pros and Cons

  1. Featured Review

    "Really Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

    Cons

    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!


  2. "Loan officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 8 years)

    Pros

    Great culture and supportive management

    Cons

    Pay could be a little better


  3. "good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    easy to grow within company

    Cons

    underpaid for work that is done


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Universal Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Medford, MA
    Current Employee - Universal Banker in Medford, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    great training, great benefits, competitive pay, opportunity to earn more (incentives)

    Cons

    goals and expectations can sometimes be stressful, long hours at In-store locations

    Advice to Management

    don't just hire a body, make sure to higher motivated "go getters" who will be a positive addition to the team and not an anchor.


  6. "You have to start somewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Saratoga Springs, NY
    Current Employee - Universal Banker in Saratoga Springs, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    The salary and the work schedule.

    Cons

    The management and system defects.

    Advice to Management

    Management needs training and the systems need to be updated


  7. "Citizens Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Competitive Pay, Upbeat workplace, They actually listen if you have an idea which could improve things for everyone, Flexible work environment

    Cons

    Changes can take a long time to be finalized

    Advice to Management

    Be more proactive to be an agent of change in the marketplace. I see too many reactive situations when a competitor changes something. We need to take more initiative.


  8. "Good Place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Good opportunities to move up the ladder fast

    Cons

    100% Sales Based. If you do not like to sell, this job is not for you. Work/Life Balance is not good. Long hours

    Advice to Management

    Stick to a plan and not change things every few months


  9. "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Great work life balance. Most roles allow you to work from home. Many meetings are conducted via teleconference, limiting the amount of travel required to conduct business. Great "turnaround" story following the divestiture from RBS>

    Cons

    Priorities and organizational models regularly shift, making it challenging to stay aligned.


  10. Helpful (1)

    "Turnover is a mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Hingham, MA
    Current Employee - Personal Universal Banker in Hingham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    I guess the people can be really nice that your work with, and there are a decent amount of locations to look into.

    Cons

    The turnover is insane. The branches are constantly under staffed, making it hard to actually work in the branch. Also, the pressure on employees is a mess, it matters more to make our sales numbers than keep our sanity. They don't consider location when they throw numbers out to the branches, and don't understand why things can't get done when everything and everyone is constantly changing.

    Advice to Management

    Please hire more people. And understand that yeah, we are people so please treat the employees as such.


  11. "solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Bellefonte, PA
    Current Employee - Branch Manager in Bellefonte, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    colleagues, benefits, 401k, tuition reimbursement

    Cons

    performance ranking metrics, lack of upward mobility



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