Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated June 21, 2017
857 reviews

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Current Employees

3.2
Star Star Star Star Star
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
292 Ratings

857 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 62 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Featured Review

    "Really Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

    Cons

    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!


  2. "Business Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in East Providence, RI
    Current Employee - Business Systems Analyst in East Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Great Culture, great since of community within the company.

    Cons

    Working in Commercial Banking is great! Working on Consumer Banking is a completely different experience. The opportunities are in Commercial.


  3. "Fraud Analyst"

    Star Star Star Star Star
    Current Employee - Fraud Analyst in Pittsburgh, PA
    Current Employee - Fraud Analyst in Pittsburgh, PA

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Overtime is offered weekly and the people are easy to get along with.

    Cons

    Customers expect Citizens to be like other financial institutions they bank with that offer different services that Citizens doesn't have.


  4. "Wealth Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in State College, PA
    Current Employee - Anonymous Employee in State College, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Most co-workers are great people, love my clients, freedom to create unique solutions for clients

    Cons

    Management is so out of touch, overworked, and overwhelmed.

    Advice to Management

    Hire some administrative help for yourselves and for the consultants in the field!


  5. Helpful (1)

    "Credit Risk Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Risk Manager in Bridgeport, CT
    Current Employee - Credit Risk Manager in Bridgeport, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    The people in the credit risk group are smart, professional, and great to work with. Everyone is very committed to their job.

    Cons

    Technology is poor and prevents employees from being as productive as they could be. Senior management is very concerned about short term growth which prevents investments that would pay off down the road.

    Advice to Management

    Invest in technology and your employees to encourage retention.


  6. Helpful (1)

    "Wall Street Strikes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in Providence, RI
    Current Employee - Risk Manager in Providence, RI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Volunteerism and community involvement are valued in the company.

    Cons

    New publicly held company is looking to cut expenses although earnings reports are the best in the history of the company. Layoffs!


  7. "Not to bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fun and friendly environment. There is a lot of coaching available if needs.

    Cons

    Can be stressful at times with the quarterly goals.

    Advice to Management

    Pay attention to those who stand out or another company will!


  8. "What an amazing organization!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Sales Manager in Columbus, OH
    Current Employee - Mortgage Sales Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    One of the best on-boarding experiences I have ever experienced in my professional career. The entire organization is committed to the success of not only the organization, but each other.

    Cons

    No cons at this time.

    Advice to Management

    Continue moving the needle. You are doing a fantastic job!


  9. Helpful (5)

    "They'll make you think it's the best job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Portsmouth, NH
    Current Employee - Universal Banker in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time

    Pros

    Decent benefits and pto, if only you didn't have to waste it every time you or your children get sick.

    Cons

    In store branch hours are long, they'll lie and tell you you won't have to work longer than 8 hours a day but you will. Anyone hired before you has seniority and you're basically just the underdog that's there to cover all their pto they'll take at the worst times but if you try to take yours when it's inconvenient, you won't get it. Some will treat you badly and management will just look the other way. They'll tell you they'll work with you to make sure you have a great work/life balance. Sure, as long as you always put work first. Also training needs a reboot big time. Some of the facilitators have no clue what they're even teaching and will teach you something different and wrong daily. And last but not least, the pay isn't very good compared to competition.

    Advice to Management

    Above management... Above regional? Reevaluate who you let become management. Some of them are so cruel and unprofessional.


  10. Helpful (1)

    "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Rutland, VT
    Current Employee - Assistant Manager in Rutland, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Clear expectations, training and coaching provided, sale incentives

    Cons

    Micromanaging and lack of raises according to performance

    Advice to Management

    Keep it simple don't overwhelm employees with expectations


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