Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated November 18, 2017
955 reviews

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Current Employees

3.3
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
337 Ratings

955 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 65 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Really Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

    Cons

    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!


  2. "Senior Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    Hours, Benefits, Holidays, 401k Match

    Cons

    Salary, Sales, and that's about it

  3. "Great environment; Colleague focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Support Manager in East Providence, RI
    Current Employee - Business Support Manager in East Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Colleagues are engaged and empowered. Management is accessible. Work environment is collaborative.

    Cons

    One year waiting period for 401K matching.

    Advice to Management

    Continue to listen to colleague feedback


  4. "Citizens Bank "The Bank for the Citizen""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in West Mifflin, PA
    Current Employee - Relationship Banker in West Mifflin, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great customer satisfaction focused culture. I love that there are different sections of the initial training. They involve a lot of actual hands on practice as well as role play to help newbies get the gist and the hang of customer experience as well as the navigation of different systems and dilemmas they might face in the real world or real bank situations. Every person I have encountered from training to management have all been helpful and willing to shed some light and provide comfort in knowing and understanding my role and duties as a Banker.

    Cons

    No Downsides to speak of currently. There's always room for improvement but I don't see those areas yet. Keep up what you do.


  5. "Finance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time

    Pros

    There are no benefits at all.

    Cons

    Work life balance wasn't there at all

    Advice to Management

    Be fair


  6. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Cranston, RI
    Current Employee - Universal Banker in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Building relationships with our customers is what drives my success. Knowing that our customers are completely satisfied with our services, is what makes me proud to work for such a great company.

    Cons

    Working in an In-store facility with extended hours and days can sometimes cause a stress amongst myself and fellow colleagues.

    Advice to Management

    Changing the in-Store hours might help.


  7. "Corperate cattle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    The hours are Decent the pay is tolerable.

    Cons

    The management treats you loke a piece of livestock.

    Advice to Management

    Care about your employees

  8. "Required Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    Good Benefits available to all employees.

    Cons

    Negative environment to work in everyday


  9. "Average company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    Good benefits, active in the community

    Cons

    Demanding management, not competitive salary


  10. "PERSONAL BANKER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Good training, room for growth.

    Cons

    No work/life balance, in-store locations long hours

    Advice to Management

    Management not very professional.


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