Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated July 18, 2017
306 reviews

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4.0
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
98 Ratings

306 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. "Nothing but good things to say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Relationship Manager in Cranston, RI
    Former Employee - Senior Human Resources Relationship Manager in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    The best people, collaborative, benefits, a fun atmosphere

    Cons

    Workload could sometimes be overwhelming


  2. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Warwick, RI
    Former Employee - Analyst in Warwick, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    Nice benefits and great work life balance...depending on your role and manager.

    Cons

    Salaries bumps for internal job candidates are minimal and there is a ton of red tape around salaries for internal promotions. If you want to make any money at Citizens, you have to come from the outside. In many cases direct reports have higher salaries than their managers.

  3. "Looking Back"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank full-time

    Pros

    Good strong company with good values

    Cons

    turning into a sales factory

    Advice to Management

    Consider helping advisers with time management and support staff


  4. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Norwell, MA
    Current Employee - Relationship Banker in Norwell, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Incentives, pay, benefits, colleagues, work/life balance, career opportunities.

    Cons

    Training/coaching, in-store hours are different and if you are placed in an in store location your are required to be a teller.

    Advice to Management

    The training program needs to be looked at a little closer. Giving new hires a book and then having them open accounts in the training classes does not help them when it comes to working the branch. Business accounts and lending can be difficult to open with all the required documents that the customer needs. More role plays that actually go through the entire process with characters that are not the students in the class, but rather other colleagues might be more beneficial.


  5. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    The ability to grow while staying with the company

    Cons

    Operating systems need to be streamlined to assist the employees

    Advice to Management

    Update operating systems, increase pay or increase bonus structure, tons of work for minimal payout


  6. "Fraud Analyst"

    StarStarStarStarStar
    Current Employee - Fraud Analyst in Pittsburgh, PA
    Current Employee - Fraud Analyst in Pittsburgh, PA

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Overtime is offered weekly and the people are easy to get along with.

    Cons

    Customers expect Citizens to be like other financial institutions they bank with that offer different services that Citizens doesn't have.


  7. "Great Place to Learn Banking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Boston, MA
    Former Employee - Bank Teller in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    1. On the job training.
    2. Good team atmosphere throughout community.
    3. Good place if you wan to start a career in banking.

    Cons

    1. My branch often felt like putting it was putting out fires.
    2. A lot of new people and lack of accountability.
    3. Archaic software.

    Advice to Management

    I loved working here, but really believe that there should be more of a focus on common practices that all branches must follow within the structure of the bank, instead of being so retail focused.

    My Theory Is:
    If you inspire within the branch, and within the team environment (especially with new people): the vision, mission, and practicals within every employees; then selling products will come naturally to everybody. This would result in a shared mission and common values to be anchored in, even during the tough times!

  8. Helpful (1)

    "Is what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time

    Pros

    Cool place to work with people are nice and helpful

    Cons

    very picky . same thing everyday on the phone all day


  9. "Decent Company with room for career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Manager
    Current Employee - Portfolio Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    room to grown, stock purchase plan, open door policies

    Cons

    needs to improve advancement of women, poor technology


  10. "Licensed Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fun place to work and great colleagues

    Cons

    Left hand doesn't know what the right hand is doing. Too much emphasis on mere numbers without actually digging deep into what those numbers really mean


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