Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated July 24, 2017
1,430 reviews

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3.0
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
424 Ratings

1,430 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Featured Review

    "Really Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

    Cons

    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!


  2. "Mortgage Unit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loan Officer in Philadelphia, PA
    Former Employee - Senior Loan Officer in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Branches sending leads was very nice

    Cons

    Underwriting and opps was a nightmare

    Advice to Management

    Add more help

  3. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    A little disorganized, but manageable

    Cons

    Dizorganized, a little hard to follow management


  4. "Very happy to work here"

    StarStarStarStarStar
    Current Employee - Loan Officer in Chicago, IL
    Current Employee - Loan Officer in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great products, rates, people. Got loans closed on time every time.

    Cons

    Have heard others have not had same experience.


  5. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    Large Regional Bank, Easy to do business

    Cons

    Horrible Corporate Culture. Endless Conference Calls. Poor Work/Life Balance. Upper management doesn't care about you.


  6. "Nothing but good things to say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Relationship Manager in Cranston, RI
    Former Employee - Senior Human Resources Relationship Manager in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    The best people, collaborative, benefits, a fun atmosphere

    Cons

    Workload could sometimes be overwhelming


  7. Helpful (1)

    "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Pittsburgh, PA
    Current Employee - Fraud Analyst in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    People are nice. There's a good variety of what you can do for the company so the work isn't monotonous.

    Cons

    Pay is too low. Workload is too much in some cases as there are unrealistic expectations. No room for career advancement.

    Advice to Management

    Give a chance to make more money for the people who are putting in a real effort

  8. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Warwick, RI
    Former Employee - Analyst in Warwick, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    Nice benefits and great work life balance...depending on your role and manager.

    Cons

    Salaries bumps for internal job candidates are minimal and there is a ton of red tape around salaries for internal promotions. If you want to make any money at Citizens, you have to come from the outside. In many cases direct reports have higher salaries than their managers.


  9. Helpful (3)

    "Worst Bank EVER!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time

    Pros

    some overworked employees are more knowledgeable then the incompetent managers that do nothing.

    Cons

    everything from the top down- do yourself a favor , look elsewhere they are micromanaging slave drivers who under-staff their branches and you'll be ruled by some of the dumbest people you'll ever meet.

    Advice to Management

    No respect. You guys really suck and everyone should know this.


  10. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Rochester, NY
    Current Employee - Relationship Banker in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Pto, ability to advance, benefits

    Cons

    Managers who shouldnt be, low pay raises, strict 40 hour no overtime,

    Advice to Management

    Learn banking


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