Citizens Bank Reviews | Glassdoor

Citizens Bank Reviews

Updated March 24, 2017
1,338 reviews

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1,338 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 60 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 89 reviews)

More Pros and Cons

  1. "Banker"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    Great Bank to work. Learnt a lot

    Cons

    In store hours are personally not very convenient


  2. "Great career opportunities and awesome colleagues!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    It has always been the people that I work with that has made work feel less like work! There are plenty of smart, passionate people who are driving for a common goal - to be a great regional bank. The work is interesting and your opinion and suggestions as to how we can improve things are welcomed. Some great benefits (PTO, discounts on products etc..) and good flexibility to help you manage your work life balance.

    Cons

    As much as there are some great people there are also still some that are willing to let others do the work. If you join be willing to generate ideas AND be willing to put in the work to bring them to life.

    Advice to Management

    I find direct management very collaborative and supportive, they recognize effort and achievement. However senior management (heads of the business) appear extremely hierarchical and seem to have forgotten the power of 'thank you'. Those 2 words go a long way in winning hearts and minds.


  3. "Decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Branch Manager in Pittsburgh, PA
    Current Employee - Bank Branch Manager in Pittsburgh, PA
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Good benefits
    PTO
    Decent compensation
    Depending on the career path you wish to choose, you can advance fairly fast

    Cons

    Not much work life balance for managers
    Poor scheduling options
    Assistant managers should be compensated more in line with a branch manager

    Advice to Management

    Change the compensation plan for assistant managers. You would have more buy in to the branch goals from them.


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  5. "Licensed Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker
    Current Employee - Licensed Banker

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Good vacation, 40 hours work week, good meetings to help with knowledge. Good program overall.

    Cons

    Managers seem to freak out when not hitting goals. Of course, hitting goals is important. I think though, that it is easier to hit goals when employees are treated well, instead of being yelled at.

    Advice to Management

    Make all the managers read, "The One Minute Manager" and incorporate those principals into management training program.


  6. "Citizens"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time

    Pros

    Banking hours... Holidays off and weekly pay.

    Cons

    Poor managment, poor trainings poor customer experiences.

    Advice to Management

    Trainings and go getter mentality.


  7. "Banking Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Good benefits, medical, dental, vision

    Cons

    Very inconsistent with promotions - depends if you get a good manager or not. If you don't you can forget about being recognized, no matter how hard you work. Work/life balance is terrible.


  8. "Inconsistent across different groups"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Current Employee - Analyst in New York, NY
    Neutral Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Ability to take badge of projects

    Cons

    Not a lot of focus on employee retention
    Major difference in comp for capital markets versus the rest of the bank

    Advice to Management

    Decide on what you want the bank to be and execute a plan - cfg seems in limbo between a regional commercial bank and a full fledged investment bank (in the mold of STRH / 5/3 / PNC) but right now is neither.


  9. Helpful (1)

    "Stodgy Old Bank That Is Stuck In The Past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Security Engineer
    Former Employee - Senior Security Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Remote work. Bank benefits are always good.

    Cons

    Reliance on outside vendors that hinder systems development, waterfall project development, firing of employees in favor of contractors. Lack of adoption of new technologies.

    Advice to Management

    Get rid of old management and adopt some new technologies. ETL, spreadsheets and batch jobs are antiquated.


  10. "Short-term decision making"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk
    Former Employee - Risk
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time

    Pros

    Option to work at home as needed, great colleagues.

    Cons

    Once the company went public their cost-saving decisions were not very forward thinking. Employees who were laid off were brought back as contractors because their historic knowledge was needed.

    Advice to Management

    Ensure you have a detailed understanding of what people's day-to-day roles are. Document roles in detail and perform adequate cross training before laying off workers.


  11. "From Healthcare to banking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Lebanon, NH
    Current Employee - Universal Banker in Lebanon, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Great learning experience, great mentors, nice incentives!!!! Have loved banking with Citizens for a decade and now I love working for them!!!!!

    Cons

    Work with one very negative colleague that makes me feel very uncomfortable and brings very bad personal life from home to work everyday. Only have to work in the branch every other Saturday (rotation) with this employee, but find myself dreading it when I do have to due to having to work with such negative energy. Also other colleagues and even customers have complained about said employee.

    Advice to Management

    Maybe have corporate management do some more observation of the branch with the negative employee, and maybe sit down and talk with her.



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