Citizens Bank Reviews in Riverside, RI | Glassdoor

Citizens Bank Riverside Reviews

6 reviews

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Riverside, RI

4.1
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
3 Ratings

6 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. "Love the support and enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Riverside, RI
    Current Employee - Operations Manager in Riverside, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    I find the overall support I get from management and above to be amazing!
    Everyone is willing to help you with any challenges you have and this has been the best place so far that I have ever worked.

    Cons

    So times you have t work long hours but this is the way things go sometimes in banks.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Riverside, RI
    Current Employee - Client Service Specialist in Riverside, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    If you do good work you can move up the ladder

    Cons

    They hire outside people who are less qualified for the same pay

    Advice to Management

    Actively promote from within

  3. "Nice people, nice place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BS Senior Staff Accountant in Riverside, RI
    Current Employee - BS Senior Staff Accountant in Riverside, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    All of the staff I have met are very friendly. The facility is nice and clean, and the company tries to be efficient in as many ways as they can. Many areas to grow, and the company encourages career growth which is good for people who have a "go getter" attitude.

    Cons

    More work to be done on It Infrastructure. Getting access to programs and reports required to do work does that a while even if requests are made prior to the person starting the job.


  4. "Bad pay, hard to get fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Riverside, RI
    Current Employee - Operations Analyst in Riverside, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Hard to get fired, and they do not request a lot out of a person. You get a lot of vacation days and decent benefits.

    Cons

    Not growing, Poor colleague compensation. They are currently only focused on cutting costs and are a step behind in innovation and advancment

    Advice to Management

    Pay employees more and understand what there skill sets are. this will promote growth within the company rather than the desire to leave.


  5. Helpful (1)

    "Sadly, reports of a 6+ week hiring process indicate an improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Riverside, RI
    Former Contractor - Anonymous Contractor in Riverside, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank as a contractor

    Pros

    Many good employees and managers, benefits are on par with industry, training is provided. Citizens has been through changes, overall has come out the better for them.

    Work-life balance is a strong company value. I experienced a fair, tolerant, and non-discriminatory work environment. Access to training is above average for the area and industry.

    Cons

    Location (Rhode Island), possible issue for new hires not familiar with the area, local cost of living, safety.

    CFG can be grueling for new employees to navigate (literally), more difficult if you do not have prior experience in large corporate/financial entities. Office culture is unusual, and varies greatly by job function. Some teams are great, others toxic. Complex internal politics and resulting risk-aversion in middle-management produces a minefield of a complex corporate work environment where one can easily say the wrong thing to the wrong person, accidentally.

    The facility itself ? odd, slightly dated. The campus houses pockets of old school private offices mixed in with cube farms and open concept areas, you spend your first week just learning to navigate the building, and months before you pick up on the acronyms and shortcuts,longer yet for familiarity with processes for every job function.

    Advice to Management

    While the company has come a long way, significant work remains on office politics and a culture overly focused on preventing any exposure to risk, engendering an unspoken rule, when in doubt, inaction is the safest course (not always a bad culture for a bank, this attitude can be taken to extremes).


  6. Helpful (1)

    "Changing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Supervisor in Riverside, RI
    Current Employee - Operations Support Supervisor in Riverside, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Good internal movement. I have had 3 different positions in 3 years. Management listens. A lot of internal changes and employee events starting up. Great for team building!

    Cons

    Only good if you are located in the Rhode Island offices. Anywhere else and you are removed from the culture.

    Advice to Management

    Keep up the changes


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