Citrix Reviews | Glassdoor

Citrix Reviews

Updated August 20, 2017
1,956 reviews

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1,956 Employee Reviews

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Pros
  • Really embraces work-life balance and flex working (in 356 reviews)

  • Company is happy to provide training's, work from home (in 81 reviews)

Cons
  • Work-life balance in support organization is not great as there is a usually too many things to get done (in 58 reviews)

  • The upper and middle management had several major instances of reorganization (in 57 reviews)

More Pros and Cons

  1. Helpful (2)

    "Citrix Consulting Favors the Nitro Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Fort Lauderdale, FL
    Former Employee - Senior Consultant in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citrix full-time (More than 5 years)

    Pros

    1. Snacks in breakroom
    2. Cheap lunches in FLL Office
    3. Silicon Valley Location
    4. Proximity to 49 Field in Santa Clara
    5. Offices in FLL and Santa Clara have free parking
    6. Tech Support office in FLL

    Cons

    Is this the company that you want to work for, a firm that has had three CEOs in two years & was pushed to make major changes by an outside investor (Elliot) and has lost market share?

     This firm has not made new products in the last 17 years and is not a market leader in anything.

    If you want to join Citrix Consulting Services (CCS) you must ask yourself, do I want to join a firm that cannot seem to understand what it takes to make successful products and release them to the market?
    For example, XenMobile was introduced too early and was not ready for primetime. The product had major flaws was not intended for environments with over a thousand users and was overly complicated which made it very difficult to deploy.

    Compare Xenmobile to AirWatch. AirWatch is easier to deploy; it can be stood up in one day. XenMobile takes 2 or 3 weeks to get implemented.
    As a result of Citrix's major mismanagement of the Xenmobile product, this product line has fallen into the Visionary quadrant of the Gartner’s Enterprise Mobility Management evaluation.

    Citrix makes money from legacy virtual desktop and virtual application deployments that charge astronomical fees on a yearly basis for renewals.
    You would think that Citrix would try to listen to its customers and modify its product offerings based off of customer feedback, but this is not what Citrix does.

    Let's talk about Citrix Consulting Services. This is a highly polarize polarized and political organization. If you can make it onto the Nitro team then you will progress in your career. If you are not on the Nitro team, then you will be stuck in your position for multiple years. it will probably take you three to four years to move up. This means that if you are a senior consultant, it will take 3 to 4 years to make it to principal consultant. If you are a principal consultant, it will take 3 to 4 years to become an architect.

    If you are on the Nitro team, or the CCAT, then you will be promoted everyone 1.4 or 1.7 years. Many of the CCS graduates wind up becoming Sales Engineers (SEs) after New Hire Training (NHT) because they understand how political the CCS organization is.

    You would think that Citrix would want to learn from VMware but that does not seem to be the case. The now ex CEO of Citrix was a Microsoft guy. You would think that Citrix would have used the ex CEO's Microsoft experience to help Citrix make better products. That does not seem to be the case now that the new CEO was the CFO. It appears that Citrix it seems getting prepared for a sale. The new CEO was the CFO and COO; it looks like Citrix is going to tidy it's books (possibly fire people) so that it looks attractive for selling. If I were in CCS or in the sales organization, I would start looking for another job.

    If you are in CCS you have to learn about the evaluation process. Citrix evaluates consultants in a hierarchical manner. What this means is that if you are a senior consultant, you are being evaluated by all of the Principal Consultants, Architects and the executive team in the Citrix Consulting Services at once. What this means is there is a huge group conference call where everyone around the world has an open opportunity to trash your body of work.

    If you are with the Nitro team, you will have advocates who will speak on your behalf and the strength of their word means more than anyone else. If you are not on the Nitro team, then you will face stiff opposition from other Nitro team members because there will be no one who will be your Advocate. If you are not on the Nitro team, even your direct manager's word does not hold up against the word of Nitro team members. CCS managers have too many direct reports to really understand what you are doing. This means that when the evaluation process takes place, your managers are not your advocates. Your managers are just people who oversee you from an administrative point of view; they do not have an investment in your career.

    If you are with CCS, you either need to become more political and join the Nitro team or your career will go nowhere within CCS. This means that if you are new in technology and a recent college graduate, you will need to join the Nitro team or look to jump to another Non-CCS team if you have aspirations to advance in your career. If you are not with the Nitro team, your life will consist of traveling a lot and receiving no recognition . You will not get raise above 4% if you are not with the Nitro team.

    Advice to Management

    1. Learn from the competition
    2. Train Middle Management
    3. Revise the NHT Program for CCS


  2. "Corporate Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citrix full-time (More than a year)

    Pros

    Fun atmosphere and the people are what make the job. Like most sales jobs, you get out of it what you put into it. Citrix puts a lot of time, energy, and resources into training its sales team, which is awesome.

    Cons

    Lots of growing pains transitioning from a startup to be more closely aligned with global Citrix

  3. Helpful (4)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Corporate Sales Representative in Raleigh, NC
    Former Employee - Associate Corporate Sales Representative in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citrix full-time (More than a year)

    Pros

    Good sales training and good benefits

    Cons

    Management doesn't get nearly the rigorous training that entry level staff does, so the managers tend to all be people who were good at sales but may be terrible at managing people since those are two different skill sets. One manager told me to my face that she doesn't believe in wasting her time helping lower level employees because she manages "closers" (the more senior sales people).

    The company also continues to make changes to compensation/perks/bonuses that make it really hard for entry level staff to make money (after taxes, you'll be bringing in well under $3k/month for your first six months) with very little communication, to the point where it feels disrespectful. The new CEO is obviously trying to cut costs in ways that affect the most entry level employees instead of those at the top but the company acts like you're being ridiculous when you ask what other changes to expect so you can financially plan for them. The attitude at Citrix is that if you don't like the constant unannounced changes or want to make more money, you should leave- a lot of people do.

    Advice to Management

    TRAIN YOUR MANAGERS and actually hold them accountable! There are a handful of good managers that people stay at the company for, but they are by far the minority. It's obvious when people are promoted based on having the right friends or being there for so long that people think they *deserve* to be managers, but being good at sales has very little to do with being good at managing people, and several people including myself have left because of inappropriate, aggressive, or just plain incompetent management. Male managers should know not to talk over all their employees and female managers should know not to inflect their sentences up at the end and twirl their hair during meetings- both things that I experienced in recent meetings/trainings with managers that a very basic appropriate management onboarding training would fix.


  4. Helpful (4)

    "Not like the good ole days...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citrix full-time (More than 3 years)

    Pros

    Depending on your location, there are great facilities that make coming to work enjoyable. Benefits are OK. Work from home policy (by department) is a great advantage.

    Cons

    Comparatively to the IT world, Citrix has a lot to improve upon. There has been an identity crisis since the change in leadership, and imbalanced culture. Depending on the department/product group you work in, there is a varying experience. The name on the resume is really all it is worth at this point.

    You may get in, but advancement opportunities are minimal. They say they are growing, but it is not equal in all departments and product groups.

    Advice to Management

    Have honest conversations with the company. Very intelligent people work for you, so all the smoke and mirrors on a "great place to work" is a little deceiving. The past couple years of change in leadership and product offering is leaving the company in pieces. Bring everyone together with strong leadership both at the executive and middle-management levels. Re-evaluate your leaders that have been there 10+ years; some have stopped leading and are just coasting. It is costing you talent...


  5. Helpful (2)

    "Senior Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Santa Clara, CA
    Former Employee - Senior Consultant in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citrix full-time (More than 5 years)

    Pros

    1. Ability to collect rewards for hotels and flights when travelling.
    2. Snacks in the break room.
    3. Headquarters is in a warm place, FLL.

    Cons

    Is this the company that you want to work for, a firm that has had three CEOs in two years & was pushed to make major changes by an outside investor (Elliot) and has lost market share?

    This firm has not made new products in the last 18 years and is not a market leader in anything.

    If you want to join Citrix Consulting Services (CCS), you must ask yourself, do I want to join a firm that cannot seem to understand what it takes to make successful products and release them to the market?
    For example, XenMobile was introduced too early and was not ready for primetime. The product had major flaws was not intended for environments with over a thousand users . XenMobile was overly complicated to install, which made it very difficult to deploy.

    XenApp/XenDesktop has too many components to stand up and requires a huge capital investment to buy all of the parts to make it work (NetScaler, computers, etc.).

    Compare Xenmobile to AirWatch. AirWatch is easier to deploy; it can be stood up in one day. XenMobile takes 2 or 3 weeks to get implemented.
    As a result of Citrix's major mismanagement of the Xenmobile product, this product line has fallen into the Visionary quadrant of the Gartner’s Enterprise Mobility Management evaluation.
    Citrix makes money from legacy virtual desktop and virtual application deployments that charge astronomical fees on a yearly basis for renewals.
    You would think that Citrix would try to listen to its customers and modify its product offerings based off of customer feedback, but this is not what Citrix does.

    Let's talk about Citrix Consulting Services. This is a highly polarize polarized and political organization. If you can make it onto the Nitro team then you will progress in your career. If you are not on the Nitro team, then you will be stuck in your position for multiple years; it will probably take you three to four years to move up. This means that if you are a senior consultant, it will take 3 to 4 years to make it to principal consultant. If you are a principal consultant, it will take 3 to 4 years to become an architect.

    If you are on the Nitro team, or the CCAT, then you will be promoted everyone 1.4 or 1.7 years. Many of the CCS graduates from New Hirte Training (NHT) wind up becoming Sales Engineers (SEs) because they understand how political the CCS organization is.
    You would think that Citrix would want to learn from VMware but that does not seem to be the case. The now ex CEO of Citrix was a Microsoft guy. You would think that Citrix would have used the ex CEO's Microsoft experience to help Citrix make better products. That does not seem to be the case now that the new CEO was the CFO. It appears that Citrix is getting prepared for a sale. The new CEO was the CFO and COO; it looks like Citrix is going to tidy it's books (possibly fire people) so that it looks attractive for selling. If I were in CCS or the sales organization, I would start looking for another job.

    If you are in CCS you have to learn about the evaluation process. Citrix evaluates consultants in a hierarchical manner. What this means is that if you are a senior consultant, you are being evaluated by all of the Principal Consultants, Architects and the executive team in the Citrix Consulting Services at once. What this means is there is a huge group conference call where everyone around the world has an open opportunity to trash your body of work.

    If you are with the Nitro team, you will have advocates who will speak on your behalf and the strength of their word means more than anyone else. If you are not on the Nitro team, then you will face stiff opposition from other Nitro team members ,because there will be no one who will be your Advocate. If you are not on the Nitro team, even your direct manager's word does not hold up against the word of Nitro team members. CCS managers have too many direct reports to really understand what you are doing. This means that when the evaluation process takes place, your managers are not your advocates. Your managers are just people who oversee you from an administrative point of view; they do not have an investment in your career.

    If you are with CCS, you either need to become more political and join the Nitro team or your career will go nowhere within CCS. This means that if you are new in technology and a recent college graduate, you will need to join the Nitro team or look to jump to another Non-CCS team if you have aspirations to advance in your career. If you are not with the Nitro team, your life will consist of traveling a lot and receiving no recognition . You will not get raise above 4% if you are not with the Nitro team.

    Advice to Management

    1. Learn from the competition. VMWare has been eating your lunch for some time.
    2. Listen to your customers. If clients are not happen, than that will affect your business.
    3. Promote talented leaders who have experience leading people. Just because someone was a good consultant does not mean that they will be a good manager.


  6. Helpful (3)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Citrix full-time (More than 10 years)

    Pros

    Best Company I ever worked for. Technology company atmosphere, innovative, team oriented, leading edge products, mostly high quality people from top down. Investments in people, systems and processes striving for best in class.

    Cons

    Recent changes in management driving many seasoned high quality employees away. Big losses for Citrix. Some new leaders not qualified for higher level roles.

    Advice to Management

    Keep seasoned experienced folks in house long term. Much more expensive to outsource and lose knowledge and bad for morale for remaining folks.


  7. "Senior Technical Support Engineer - Networking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citrix full-time (Less than a year)

    Pros

     Best Place to work ever

    Cons

    Has  Slow internal Promotion rate

  8. Helpful (2)

    "Victim of tenure sacrifice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Citrix full-time (More than 8 years)

    Pros

    Citrix has the best work culture in So Fl. There is no other company that can compete. The benefits and pay are above industry average.

    Cons

    Ever since the new CEO arrived the company has become cut throat. There is no loyalty to the employees anymore. Every quarter upper management is looking for a way to cut cost no matter the earnings, so they have soft layoffs to the people who has any tenure.

    Advice to Management

    Sometimes it's not about the bottom #. It's the employees that make the company successful not the other way around. Try holding on to your assets instead of bringing in young and cheap inexperienced people to do the job.


  9. "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citrix full-time (More than 3 years)

    Pros

    Great work culture, flexible working hours, competitive salary

    Cons

    New people joining from companies like Yahoo and Intuit are brining a unhealthy culture with them, and hiring their family and friends without proper screening or interview process. This is going to hit the company's culture on a long run.

    Advice to Management

    Please make the hiring process stringent, and feedback from existing employees and other team members should be valued


  10. Helpful (1)

    "Abandon Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citrix full-time

    Pros

    The people are awesome and you generally are not micromanaged

    Cons

    The ShareFile team has had almost everyone leave the company from the head of engineering, sales, development, etc. Everyone is leaving the company and they aren't being replaced with quality resources.

    Advice to Management

    The company is about to be sold to Microsoft so you should probably start looking outside of the company.


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