City Furniture Reviews | Glassdoor

City Furniture Reviews

Updated August 16, 2017
129 reviews

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3.7
StarStarStarStarStar
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Keith Koenig
96 Ratings

129 Employee Reviews

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Pros
  • The he company is family oriented, and managment is always trying to get you more involved in how things work and incentive suggestions (in 11 reviews)

  • The company has a pretty good benefits package (in 8 reviews)

Cons
  • Must meet sales goals or will be fired (in 9 reviews)

  • It's extremely hard to have a work life balance (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Room to grow and more to come"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Wellington, FL
    Current Employee - Product Manager in Wellington, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at City Furniture full-time (More than a year)

    Pros

    The benefits are amazing and keep getting better. In the new year they added paid holidays and scheduling improvements. The company constantly asks you what they can be doing better and they listen! We will soon have tablets to use instead of desktops and my current showroom is being renovated/updated. The company also offers; $1000 in health insurance discounts when you get your preventative screening done, paid vacation, referal bonuses, tons of sales bonuses, and some very USEFUL training. They only promote from within. I am I very satisfied customer and worker.

    Cons

    Working nights and weekends can be difficult. That's when everyone is shopping so that's when we want to work most. With the new scheduling improvements we can now take an entire weekend off every few months.

    Advice to Management

    Even as a first tier manager I have direct access to my General Manager, Regional Manager, Director of Opporations, and company President. My voice is heard.

    City Furniture Response

    Jan 10, 2017 – HR Manager

    Thank you for taking the time to write a review. We're thrilled to hear that you like our improvements to Holiday Pay and especially our schedule improvements. We want to allow our Associates to earn... More


  2. "HR Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Approves of CEO

    Pros

    Just want to take a moment and acknowledge an employee at their HR department by the name of Nickey Ellis,
    I come from a corporate world and I have met a few people like Nickey in my career she was kind she was patient she was extremely professional and very understanding I want to see furniture to know that you have a hardworking person on your team .
    Congratulations

    Cons

    Nothing bad to say

    Advice to Management

    Very well trained employees

  3. "Nothing short of amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Fort Myers, FL
    Current Employee - Retail Sales Associate in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at City Furniture full-time (More than 8 years)

    Pros

    City is a great company, they truly put their associates first through events, bonuses, and coaching. They make it easy to come to work everyday. The pay is great for what you are expected to do.

    Cons

    Customer service department is lacking, hours are rough on someone with a family. Talent is not developed and utilized properly.

    Advice to Management

    Recognize those with amazing potential in all areas. Don't just expect your managers to sell - you've lost too many tremendous assets


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Fort Myers, FL
    Former Employee - Assistant Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at City Furniture full-time (More than a year)

    Pros

    Earning potential is really up to you

    Cons

    Long hours, stress and pressure to hit goals.

    Advice to Management

    You're doing a great job, just need more focus on the actual people through processes.


  5. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great and friendly environment with an opportunity to make how much ever you want.

    Cons

    High Stress to Hit Goals

    Advice to Management

    Alright


  6. "service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tamarac, FL
    Current Employee - Team Leader in Tamarac, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at City Furniture full-time (More than a year)

    Pros

    The company has a pretty good benefits package

    Cons

    long hours, not enough time to spend with family

    Advice to Management

    take the time to listen to your employees


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at City Furniture full-time

    Pros

    The culture of City Furniture is great: recognizing and rewarding good performance happens very frequently. They went the extra mile during difficult times that I had gone through when I was very sick (cancer). They got involved helping in every stage of the treatment .

    Cons

    So many top performers at City Furniture that is difficult to be the best.

  8. "Don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in West Palm Beach, FL
    Current Employee - Sales Representative in West Palm Beach, FL
    Doesn't Recommend
    Neutral Outlook

    I have been working at City Furniture full-time (More than a year)

    Pros

    They let you think your apart of a family.

    Cons

    Every shift begins with CHANTS speaking to being family. Really they are saying "be one of us". If you have personal life threatening family issues & miss your numbers. They tell you to forget your issues & make this building your oasis! Got to hit your numbers no matter what... They chant "World Class Service" while Management treats you like dirt. It is embarrassing when your customers have a problem with delivery & MGMT pushes them aside because they have there money already.

    Advice to Management

    Do the right thing. Stop "drinking the koolaid"


  9. "Bitter sweet. Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tamarac, FL
    Former Employee - Customer Service Representative in Tamarac, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at City Furniture full-time (More than a year)

    Pros

    My coworkers that i still keep in contact with were the biggest pros for working at city. Also, the benefits were great. They have alot of incentives. The schedule flexibility. The supervisors were great. Keith and Andrew were genuinely nice down to earth people. The cafe was great. I would eat their almost everyday and they had a salad bar that was on point.
    Very family oriented.

    Also, they work with you if you're not doing that great on your stats. (I only speak for the customer service department).

    Keri Malone is great, and I feel that her judgement when making any decision is very fair.

    Cons

    Alot of favoritism which i feel happens at any call center, unfortunately. The hours sucked you must work weekends. I also see alot of comments making reference to being fired... honestly it's a retail business, they didn't open the business thinking "oh let's keep mediocre associates working, because that's going to make us money". Just think about that.

    The calls were so stressful, and it mostly had to do with not so customer friendly policies that everyone in the department always complained about. You must have tough skin to work here. I've seen a few new reps crying because they couldn't handle the customer.

    The pay was too low for all the things they had us doing. The way they wanted us to handle our calls was to be all about the customer even if the customer was wrong, to city furniture they still were. And that ridiculous apology that you always had to give the customer. It was like... "

    customer: oh i missed my delivery because i wasn't home. Csr- oh I'm sorry you missed your delivery because you weren't home" ... this was ridiculous to me.

    The team leaders were great too, for the most part. Just a few that were very childish, but i would just ignore them. At the end of the day i was their to work not make friends.

    Advice to Management

    Pay the reps more keep working on keeping the stress level down in the customer service department and try to
    Minimize favoritism as everyone that tries hard deserves a fair chance.


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Approves of CEO

    I have been working at City Furniture full-time (More than 5 years)

    Pros

    Family environment you can make a lot of money if you put in the effort.

    Cons

    Hours are long. It's extremely hard to have a work life balance .

    Advice to Management

    listen your reps.


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