City of Durham, North Carolina Reviews | Glassdoor

City of Durham, North Carolina Reviews

Updated March 27, 2017
41 reviews

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Full-time Part-time

3.0
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William V. "Bill" Bell
20 Ratings

41 Employee Reviews

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  1. Helpful (1)

    "Pretty Good as government jobs go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Durham, NC
    Current Employee - Project Manager in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at City of Durham, North Carolina full-time (More than 5 years)

    Pros

    Pay and benefits are fairly standard. City does match up to 4% of salary in additional retirement account beyond the state retirement system. Pretty progressive organization overall as compared to other municipal government jobs. City Manager has made important changes over the past 5+ years that have positioned the city for the future

    Cons

    Many long time employees resistant to change. Aging workforce collides with millennials who don't stick around long. Major overhaul of technology systems needed. IT department is the least innovative imaginable.

    Advice to Management

    Keep city manager around as long as possible


  2. Helpful (2)

    "A great place for backstabbing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worker in Durham, NC
    Former Employee - Worker in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits for full-time employeyes (medical and retirement)
    Opportunities for growth when available
    Paid trainings

    Cons

    25 maximum hours for part timers, they will over work you and then penalize you later for working over the 25 hours
    No benefits offered when you frequently go over 25 hours
    Teams of people don't work well together when there are grudges within the administration.
    Administration works behind employees back against them.
    Does not negotiate pay rates within hiring range
    Does not promote diversity within all aspects of city even though it is expressed that they do
    Does do allow for upward mobility unless you have a connection
    Part time employees are barely recognized even though they make up over 70% of the workforce that allows this place to function
    No employee support
     The turnover rate for full time positions is at 60% and rising

    Advice to Management

    Provide support for employees when hired or don't hire them. Listen to people that have been long standing pillars in department and the community.

  3. Helpful (1)

    "Not In IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durham, NC
    Former Employee - Anonymous Employee in Durham, NC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at City of Durham, North Carolina (Less than a year)

    Pros

    People were great, hours were good - if you are a full time "real" employee the benefits are good

    Cons

    Poor pay for contractors - you will never get a chance to be "full time" employee. Upper management was terrible. No idea what they are doing, no idea how to manage an IT dept. Big ideas with no follow through no faith in their employees

    Advice to Management

    Clean house put faith in employees who do the work - get managers at the top that know IT and how to run it


  4. Helpful (3)

    "Not recommended, proceed with great caution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at City of Durham, North Carolina full-time (More than 8 years)

    Pros

    Training.
    Ability to gain experience.
    Benefits.
    Pay (If you are in the correct circle(s), and/or know the right people).
    Schedule.
    Education assistance.
    Volunteering assistance, benefits, and programs.
    Retirement options.
    Travel/Perks (management).
    Ability to work (or not work) with ease in white collar interior departments, you can move about city doing as you please.
    Paid Retreats (white collar - interior departments).

    Cons

    Politics.
    Training and Policies are communicated but not followed or enforced.
    Favoritism.
    Bad people/employees are allowed to thrive.
    Racial issues.
    Gender issues.
    Reverse discrimination.
    Lack of oversight.
    Huge seperation between management and employees.
    Pay (typical unconnected employees).
    Lack of perks.
    Lack of tools/resources for employees to efficently perfom jobs and meet deadlines/work load.
    Work load.
    Departments play on policy/loop holes to keep issues in house and away from city hall. Good employees suffer, bad employees thrive.
    Unqualified Management often promoted from within, and then task subordinates to perform and provide their work, while taking credit.
    Management is focused on looking good and gaining awards, commendations, great press, etc; rather than fixing issues, building teams, and running efficent and positive environment work places.
    Whistle blowers are very few due to risks of job loss, harassment, unfair treatment/repercussions etc.
    Financial waste.
    Purchasing practices.
    Personal preferences/favoritism trumps policy and what is best for city/tax payer.
    Employees that leave due to cons are quietly allowed to do so to prevent any issues that may hurt the city, management, and or bring to light any cons.
    Turnover rate, worst in years.
    Lack of transparency.

    Advice to Management

    A independent mix panel of taxpayers and reform leaders needs to be formed to assist city and employees.
    Survey past and current employees to investigate internal issues that are being ignored. Have open forum meetings etc to make issues easily available to public.
    Mandatory exit interviews with all staff, not just selective - with record provided to employees and public.
    Do not allow any exit interviews to be done outside of hr, at employees work location/dept.
    Have upper city management play a more active role in improving departments and employee conditions. Have employees active in performance and pay appraisals of directors, managers, etc. Not just surveys that are filed away, quietly.
    Have a anonymous online option to provide issues to city management and the suggested independent panel from above.
    Increase the role of audit services and have more in depth (scheduled) investigations, checks, etc of departments.
    Require upper management to have regular open forum visits to all departments and employees without their direct mgt. present. Retain a record of the concerns of these visits. Have concerns reported to council and concerns weighted against management reviews and appraisals.


  5. "Facility Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facility Attendant in Durham, NC
    Current Employee - Facility Attendant in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at City of Durham, North Carolina part-time (More than 5 years)

    Pros

    This is a great position but can only work 25 hrs per week. No benefits. Would like to have at least 30 hrs. where benefits would be available.

    Cons

    This site is 10 miles, one way from my home and it would be nice to work closer to home.

    Advice to Management

    Consider giving part-time employees some benefits or incentives such as increase once a year. I have only had one increase since starting.


  6. "flight attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I love my job as a flight attendant. Durham aiport was a wonderful place to work for and being in
    hosipilitary is my dream job. I'm love to travel and passionate for the passgers.

    Cons

    I really don't have any con about being in aiport industry.

    Advice to Management

    Keep up what you are doing.


  7. "City of Durham Fire Recruit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fire Fighter Recruit in Durham, NC
    Current Employee - Fire Fighter Recruit in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at City of Durham, North Carolina full-time (Less than a year)

    Pros

    Professional and thorough team environment that works with you for the best experience for you and the city with little to no wasted time or effort. Everyone was very courteous and answered any questions I had as best as possible.

    Cons

    Process is somewhat lengthy because they want you for the long haul. The timing of the hiring process also is the beginning of the fiscal year, October timeframe, which easily bleeds into the holiday season.

  8. Helpful (1)

    "Local Government"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Recommends
    Positive Outlook

    I have been working at City of Durham, North Carolina full-time (More than 8 years)

    Pros

    • Government jobs generally provide greater job security. Even in challenging economic times, U.S. government jobs are renowned for being more stable.

    • Government employees enjoy generous health benefits and retirement packages. Additionally, they receive more vacation than the average non-government employee.

    Cons

    • If you plan on a government career, your earnings potential will likely be less than your counterparts in the private sector.

    • While it’s possible to negotiate a higher federal salary, you will likely be confined to the prescribed salary range assigned to your job’s pay grade.

    Advice to Management

    Management should become more engaged with lower level staff. This would allow lower level staff to feel better appreciated.


  9. "Office Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durham, NC
    Former Employee - Anonymous Employee in Durham, NC
    Recommends
    Approves of CEO

    I worked at City of Durham, North Carolina full-time (More than 5 years)

    Pros

    The individuals that work there. The knowledge that you gain when you learn new programs.

    Cons

    I don't have anything negative to say.


  10. Helpful (2)

    "Don't Waste Your Time With This City"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Officer in Durham, NC
    Former Employee - Communications Officer in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really can't think of any

    Cons

    I would not recommend anyone waste their time and energy working for Durham Emergency Communications Center. The main red flag of concern that should convince anyone this place has major issues is the amount of open positions they currently have, when a place has more then 30 positions available that should be a automatic red flag, to answer why this number is so high, 1. The management and supervisors are very rude and disrespectful towards employee and will fire you for even the smallest things that most reasonable employers would not fire you for, 2, the pay they offer doesn't even come close to matching what the cost of living is in Durham, 3. The employees are so overworked in overtime, some employees have worked as much as 4 weeks straight with no day off 5, if you come to this place as a experienced telecommunicator with all your certifications they don't care they are going to make you take all those certifications all over again because they have such a large training budget it seems they like to waste money on. Oh and the city Durham pays their employees to date, should you be out sick on the week before pay day the city is still gonna pay you a full check, if you quit the following week and you didn't have enough sick time to cover it you will get a bill from the city of Durham saying you have to pay them back for the time and it's non negotiable even if you did have enough time to cover while you was out sick they will argue with you and say they didn't, oh and another con, the city of Durham makes you sign up for the health retirement savings plan that no other city in no uses the city of Durham makes it mandatory for you to sign up for it and they take 25 dollars out each payment should you leave employment with the city of Durham before retiring g the city keeps your money and their is nothing you can do about it, stay far away from working with this city it's very politically motivated and they only care about their acredation , I feel as if the director of the center is not aware of things that is going on in lower management

    Advice to Management

    Take care of your employees make them feel like they are appreciated, teach your lower management and supervisor how to be respectful towards their employees and quit making threats to fire people over little things


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