City of Hope Reviews
73% would recommend to a friend
(908 total reviews)
74% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Individual departments have poor management and employees don't have a voice in improving workflow." (in 44 reviews)
- "Low salary for working more than 8hr/day including weekends that are not payed at all" (in 24 reviews)
- "Parking is terrible so you may have to walk 15 minutes to get from the parking lot to your office." (in 22 reviews)
- "heavy with upper management whose tangible contributions are non" (in 21 reviews)
- "Poor communication, too many meetings, too many managers." (in 19 reviews)
Ratings by Demographics
This rating reflects the overall rating of City of Hope and is not affected by filters.
Found 908 of over 1K reviews
Updated Nov 24, 2023
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- 5.0Aug 29, 2023Postdoctoral FellowCurrent Employee, more than 3 yearsDuarte, CA
High-profile, well-reputed institute. Very collaborative. Clinical research programs.
Pressure to produce results. Demanding hours.
- 4.0Sep 30, 2023Registered Nurse, BSNCurrent Employee, more than 3 yearsAtlanta, GA
The patients are what keeps me there! They are grateful, more so than at other facilities. Everything under one roof so facility tries to meet the patient needs-scans, homeopath, nutrition, chiropractor- all on campus. The facility is nice, non hospital feeling. Hotel on site for sick patients who need to stay close. Overall employees are kind to other teams. It’s more so that way than at other facilities. We were recently bought out so it’s becoming less family and more business. We used to have free lunches now and again or other treats. That is no longer. Good deals for employees if they need medical care here. Pharmacy co pay minimal fo employees
Have had five bosses in 3 years and am now on fourth director. They give you more responsibilities but no time to do it. Don’t listen to how staffing shortages are very challenging. Patients may have an hour or longer wait lately bc of the need for staff. MAs are under used. Management /leadership is often in staffing so are not leading. Do not feel supported or listened to.1
- 2.0Nov 7, 2023EducatorCurrent Employee, more than 3 years
The pay is good, and the fellow team mates are great to work with every day.
The manager and supervisor are degrading when you reach out or don’t agree. The supervisor doesn’t care about your input and fails to communicate clear directive. You can’t go to your manager in reference to the behavior from supervisor because the favoritism.
- 4.0Nov 20, 2023Medical Coding educatorFormer Employee, more than 1 year
Excellent pay scale Generous education reimbursement Flexible schedule
Abysmally slow onboarding (over one month) Unresponsive HR department Lack of structured policies
- 5.0Nov 24, 2023Postdoctoral FellowCurrent Employee, less than 1 yearDuarte, CA
Salary Benefits Health insurance Environment Internationalization
No cons to report about City of Hope
- 5.0Nov 6, 2023Clinical Research Data CoordinatorCurrent Employee, more than 1 yearDuarte, CA
Being able to work remotely Independent work
There is a lot of backlog, and in the beginning there was high turnover, but for the past year, we’ve had the same employees on my team
- 3.0Apr 29, 2023Clinical Research CoordinatorFormer Employee, more than 5 yearsDuarte, CA
Good benefits, retirement, was able to work remotely, overall co-workers were great and supportive if you asked them questions about job processes.
Work-life balance was poor, management was not supportive and would make it seem like they were listening and would work on getting you help but then wouldn't. Management was reactive rather than proactive in handling situations like when employees would leave or if there were employees not doing the work they should've been doing, making the work fall to those that had no choice but to do the work of more than one person and be expected to handle their own work and meet regular deadlines. This came with a lot of stress and burnout, costing the department experienced talent. Management needs to support those the work falls on because the work seems to fall on a small handful of people, costing them workers that are knowledgeable in the position and processes.2
- 2.0Nov 13, 2023Anonymous EmployeeFormer Employee, more than 3 yearsDuarte, CA
Great cause, dedicated clinical and scientific staff
Strong sense of self-importance permeates the executive leadership, which is largely non-physician and non-scientist.
- 3.0Nov 16, 2023Call Center RepresentativeCurrent Employee
Good pay, some coworkers were amazing, and give you lots of training
Micromanaging was over the roof, high call volume, and the clinics are not much help.
City of Hope Reviews FAQs
City of Hope has an overall rating of 3.8 out of 5, based on over 1,007 reviews left anonymously by employees. 73% of employees would recommend working at City of Hope to a friend and 65% have a positive outlook for the business. This rating has been stable over the past 12 months.
73% of City of Hope employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated City of Hope 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.