Civil Service United Kingdom Reviews | Glassdoor

Civil Service United Kingdom Reviews

Updated April 26, 2017
84 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Civil Service United Kingdom Cabinet Secretary Sir Jeremy Heywood
Sir Jeremy Heywood
20 Ratings

84 Employee Reviews

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Pros
  • Flexi time, Work life balance, Good working environment (in 21 reviews)

  • Great flexible working hours and the staff in the department were great (in 19 reviews)

Cons
  • Salary scales likely to be less than for a similar role in the private sector (in 8 reviews)

  • Lack of autonomy, senior managers can tend towards micro-management (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good job ruined by Central Government cuts and not being able to listen to people "in the front line and on the ground"."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - County Court Bailiff in Portsmouth, South East England, England (UK)
    Current Employee - County Court Bailiff in Portsmouth, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Civil Service United Kingdom full-time (More than 10 years)

    Pros

    Pension benefits and working conditions.

    Cons

    Too many staff cuts whilst the workload is ever increasing, unlike the wages.

    Advice to Management

    Get a grip and listen to your subordinates, they don't always have the wrong idea(s) !


  2. "Over worked under paid and not respected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Executive Manager in Sheffield, England (UK)
    Former Employee - Senior Executive Manager in Sheffield, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Civil Service United Kingdom full-time (More than 10 years)

    Pros

    Flexible working time interesting and challenging work

    Cons

    unfair treatment of staff outside of londno

    Advice to Management

    listen to your staff not the special advisers


  3. "accounting assistant"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Credit Officer in London, England (UK)
    Current Employee - Credit Officer in London, England (UK)
    Recommends
    Approves of CEO

    I have been working at Civil Service United Kingdom (Less than a year)

    Pros

    capable of putting the company at a world market.

    Cons

    if it doesn't give skills and motivational guide

    Advice to Management

    keep focused to expand the market world wide


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  5. "Civil Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cardiff, Wales (UK)
    Current Employee - Anonymous Employee in Cardiff, Wales (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Civil Service United Kingdom full-time (Less than a year)

    Pros

    Long term career prospects are good, lots of internal transfer opportunities available between departments.Temporary positions often made permenant.

    Cons

    Weak management means that teams are not built and individual talents not always recognised. Training in use of systems not consistent and over emphasis on targets rather than personal strengths.

    Advice to Management

    Train new team members and provide with mentors in order to support them in becoming used to new organisation.


  6. Helpful (1)

    "Paperwork, proceedure and protocol"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Lots of time off, loads of options for flexible working, excellent PENSION (even with the proposed changes), very secure job.

    Cons

    No career system or prospects, a promotion lottery, rubbish basic salary and a senior management who don't really have the respect of thier employees.


  7. Helpful (1)

    "Exciting for a first timer but just as exciting when leaving..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Official in London, England (UK)
    Former Employee - Policy Official in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Civil Service United Kingdom full-time (More than 5 years)

    Pros

    Get to see how the Government really works and how much of the work carried out is actually done by you. Great holiday benefits and flexible working patterns.

    Cons

    Very structured and grade dependent so exposure to higher level work at times limited. Rewards and pay always dependent on Government budgets.


  8. "Management incompetence and bullying covered up by HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CIVIL SERVANT - GRADE 7 in London, England (UK)
    Former Employee - CIVIL SERVANT - GRADE 7 in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Civil Service United Kingdom full-time (More than 5 years)

    Pros

    A commitment to public service and delivering good quality work at G6/G7 (B1, B2) levels and a professional and co-operative working environment at these grades.

    Cons

    Unnecessary levels of costly administrative middle management at more senior grades, where incompetent managers have been 'promoted out of the job they can't do' and a management attitude supported by HR to suppress and bully any individuals who question such hierarchies.

    Advice to Management

    Order a thorough review of bullying (past and present), remove SPADs from the civil service pay roll, and review the wasteful and expensive procurement of suppliers and services using over-priced private companies like Capita and G4S.


  9. "The people I work with are lovely but we don't get told important information"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Officer in Portsmouth, South East England, England (UK)
    Current Employee - Support Officer in Portsmouth, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Civil Service United Kingdom full-time (More than 8 years)

    Pros

    The pros are the people I work with and the fact that my current job is building my confidence ready for applying for promotion.

    Cons

    We didn't get told recently when new people joined our department. I still don't know if they are permanent additions or not. Promotion prospects seem remote as there keep being freezes on recruitment.

    Advice to Management

    There needs to be more openness. We've been told we don't need team meetings as we will be told if there is anything we need to know yet two people have joined in the last week and I don't know the first thing about it. I would also feel more motivated if there was a realistic prospect of getting promoted - there seem to be very few opportunities. The people I know who have been promoted have been lucky.


  10. Helpful (1)

    "The traditional civil service culture is fast turning into a private sector experience, minus the pay!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Officer in London, England (UK)
    Former Employee - Executive Officer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Civil Service United Kingdom full-time (More than 5 years)

    Pros

    Flexible working opportunities are popular (unless you work in private or press office). A culture exists where people feel pride in their work which is positive to see despite the negative points made by the public and media. A good sense of camaraderie amongst civil servants.

    Cons

    A place where change is very slow. Many elements of the civil service are losing their values as they morph into a private sector machine (following greater influence of ministers and people eager to please top management) - examples include elements of indirect bullying and harassment particularly of junior grades. The team spirit is being diluted as people are becoming more individualistic in outlook and behaviour in order to 'stand out'. Following the redundancy programme, a lot of relatively young and inexperienced people were promoted to jobs they're unqualified for particularly with management skills and they are very defensive against constructive criticism. Many permanent secretaries have left the civil service for the private sector and those who have replaced them fail to provide a challenge function to ministers and they keep a lower profile due to the reduction in staff morale.

    Advice to Management

    Be more open to criticism and change which junior grades wish to see. Stop double standards - junior people are not allowed to undertake secondments or further education whereas senior people or the elite fast streamers are given these opportunities. who then end up eventually moving onto more 'lucrative' careers in the private sector. Invest in your junior and BME employees. Stop the cliquey culture of people having to fit into a certain group - at the moment its the only way to secure a promotion as no one hires people they dont know or are not connected to in some way. Make the recruitment, pay and appraisal process more transparent.


  11. "Civil Disorder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Manchester, England (UK)
    Former Employee - Customer Service Manager in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Civil Service United Kingdom part-time (More than 10 years)

    Pros

    Job security and annual leave allowance.

    Cons

    Removal of front line staff and poor customer service especially to the most vulnerable client group, pensioners.

    Advice to Management

    Quality not quantity required. We have adopted call centre mentality.


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