Claire's Accessories UK Reviews | Glassdoor

Claire's Accessories UK Reviews

Updated October 28, 2018
83 reviews

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2.0
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Claire's Accessories UK CEO James D. Fielding
James D. Fielding
26 Ratings

83 Employee Reviews

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Pros
  • "You also get 50% discount on everything in store including getting your ears pierced" (in 20 reviews)

  • "apart from 50% staff discount nothing" (in 14 reviews)

Cons
  • "Prices are too expensive ear piercing" (in 19 reviews)

  • "Lone trading - can be dangerous" (in 10 reviews)

More Pros and Cons

  1. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Oakland, CA
    Former Employee - Assistant Manager in Oakland, CA

    I worked at Claire's Accessories UK (More than a year)

    Pros

    Great atmosphere and great learning experience.

    Cons

    Very low compensation for very demanding job


  2. "Key Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Fresno, CA
    Current Employee - Cashier in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Claire's Accessories UK (More than a year)

    Pros

    Great employee discount.
    Great team.
    Able to give little girls first ear piercings.

    Cons

    Hours are never promised.
    Sometimes scheduled for a shift that is only 2 hours

  3. "It was ok!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Tracy, CA
    Former Employee - Key Holder in Tracy, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    It was a fun job, and I really liked the jewelry we sold there. Ear piercings were fun.

    Cons

    The hours were not very good and sometimes especially at closing, we would not have sufficient time to do everything that was asked of us.

    Advice to Management

    Doing floor moves while the store is closed would be a better idea. Also, it's hard to perform ear piercing when you are shifted alone.


  4. "Good Experience Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Key Holder/Manager in Dorchester, MA
    Former Employee - Retail Key Holder/Manager in Dorchester, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Claire's Accessories UK (More than a year)

    Pros

    -I met interesting caring people
    -Discount rewards
    -I loved ear piercing (babies to the elderly)
    -Atmosphere: I loved the wide demographic of customers
    -Great experience in operation training and learning upper management duties

    Cons

    -Not willing to disseminate


  5. "Work alone and make hardly anything"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If your a manager you get earned sick time, religious, personal and vacation pay.

    Cons

    You are required to get so much done in so little time. You are viewed as replaceable even after 7 years of being there. Your not valued what so ever. This is a national problem not just my area. I came from other states with different dms and rsm. They give no payroll to help get task done. You have to service customers do plano markdowns and clean with no help and god forbid a corp person walks in and u are doing task..u get chewed out cause customers should be more important yet if they walk in and no work is done then ur also getting yelled at

    Advice to Management

    Appreciate your employees. Pay them more or give more payroll to lighten the load.


  6. "Not worth the time or stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Wirral, England (UK)
    Current Employee - Sales Assistant in Wirral, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Claire's Accessories UK part-time (Less than a year)

    Pros

    •50% Staff Discount in store

    Cons

    With my experience the cons for me are: •Hourly wage is poor and much lower than my peers
    •Management I have interacted with are very passive aggressive and straight out mean
    •Made generally uncomfortable throughout all my shift
    •Called out on outfit choices
    •Rarely appreciated
    •Unpaid breaks
    •Ordered around and shouted at whilst on the shop floor
    •Lack of proper training (tills and ear piercing)
    •Not shown safety procedures
    •Not told about shift changes
    •Constantly pressured to hit targets


  7. "Assistant manager"

    StarStarStarStarStar
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Claire's Accessories UK full-time (Less than a year)

    Pros

    It led to a better paid job. Support from other stores with problem solving and support

    Cons

    The worst expercience I've ever had in my years of employment. Understaffed, limited training and head office and area manager used intimidation and threatening behaviour to get results. Very unhappy environment. Lost confidence in my abilities. Suffered with health

    Advice to Management

    People flourish when they are supported and no amount of bullying and giving unrealistic tasks to achieve will lead to success.

  8. "Say goodbye to your sanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Claire's Accessories UK full-time (More than a year)

    Pros

    Fun environment to work in, diverse range of products, customer loyalty. 50% discount.

    Cons

    Expected to work extreme over time with no payment as you’re paid for “a minimum of 40 hours pw”, no support with difficult staff, ridiculous staff turnover, want everything done in the next 5 minutes whilst trying to meet unattainable targets, having to document every time you sell a customer a transaction that has 1, 2 ,3 or 6 items ... this is just the tip of the iceberg. Expect to be worked like a dog for no extra pay or gratitude. You’re just one tiny fish at the bottom of the pond.

    Advice to Management

    Realise your employees are human with lives of their own, not robots.


  9. Helpful (1)

    "Worked to Death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Trafford Park, England (UK)
    Former Employee - Supervisor in Trafford Park, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Claire's Accessories UK full-time (More than 5 years)

    Pros

    Great team of sales assistants.

    Cons

    - Wages - minimum for sales assistants and supervisors
    - Hours - either too many for management or too little for any supporting staff
    - Management - rude, obnoxious, some of the most awful people I've ever met
    - HR - extremely unhelpful, only care about stock issues, not people issues
    - Company expectations - they expected us to work like machines with not enough time and no incentive
    - 30 minute unpaid break for lunch - regardless of shift length
    - No extra pay for working overnight
    - No extra pay for starting at 6am
    - Less than 12 hours between shifts on most occasions - try working until 11:30 at night then being asked to come in at 6am the next day!
    - Clique like environment - if you're not in the clique, you may as well not work here.
    - Ear piercing - performed on children far too young, training isn't thorough enough and they still use guns despite evidence showing that they're not good enough for piercing and not clean enough either. Your comfort doesn't matter either - if you don't WANT to pierce a baby, well...someone has to do it! God forbid they lose the sale!

    Advice to Management

    Appreciate your staff. I worked for five years putting my heart and soul into this job, TRYING to make it better, and never got a thank you or a kind word in return. I put up with awful conditions, bullying, having my trust and confidence destroyed - for nothing. Would not recommend this job to my worst enemy.


  10. Helpful (1)

    "Worst company I have worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Claire's Accessories UK part-time (Less than a year)

    Pros

    50% discount of items in the shop

    Cons

    Management is very rude to sales assistants. Felt like I was back at school!
    They focus heavily on upselling and money, you will get moaned at if you don't upsell at the till.
    I was left to lone work after only working at the store for a day!
    Sales assistants cannot do refunds so you have to rely on management to do them when most of the time they are either on conference call or I was lone working.
    Had to clean the floor every night with bleach, there was no windows so it used to make me feel sick and have headaches.

    Advice to Management

    Change your attitudes, I am glad that I was only a Christmas Temp!


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