Clarabridge Reviews in Reston, VA | Glassdoor

Clarabridge Reston Reviews

4 reviews

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Reston, VA

2.0
Star Star Star Star Star
Recommend to a friend
Approve of CEO
(no image)
Yuchun Lee
0 Ratings

4 Employee Reviews

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Pros
  • Colorful, comfortable workspace with free snacks (in 11 reviews)

  • Exciting industry of customer experience and text analytics (in 8 reviews)

Cons
  • This company has a lot of upper-management that just aren't good at management (in 7 reviews)

  • Typical growing pains as any company would have but overall there is not much to complain about (in 5 reviews)

More Pros and Cons

  1. Helpful (14)

    "Not a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Clarabridge full-time (Less than a year)

    Pros

    Some of the young people that worked there had great ideas and the product is amazing. The CEO is also super amazing.

    Cons

    This company has a lot of upper-management that just aren't good at management. Often times I've witnessed racist practices from some of the leadership. Not all but few. I know that some of the leadership has and is changing.

    Clarabridge Response

    Sep 10, 2016 – SVP Talent and Culture

    Clarabridge values our employees sharing ideas and most importantly concerns about perceived inappropriate practices. In his welcome presentation to all new team members, our CEO encourages ... More


  2. Helpful (5)

    "We can't keep operating this way...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources/Administrative in Reston, VA
    Current Employee - Human Resources/Administrative in Reston, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Clarabridge full-time (More than a year)

    Pros

    Free snacks, great location and that's about it

    Cons

    If you don't fit in with the popular group, they will not make you feel welcome at all. Great product but their are too many chiefs that lack management experience. HR dept is not compliant and if only if there was an audit oh boy would there be fines. You can't just carry a title and not be ethical.

    Advice to Management

    The Board not the CEO needs to reevaluate their senior mgmt. This company is not an EOE. If tjey don't like you based on how you look, you will not get the job. Too much office chit chatter. Paying high salaries doesn't cut it. It is about morale.


  3. Helpful (4)

    "Changes need to happen if this company wants to continue to grow and thrive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Reston, VA
    Former Employee - Business Analyst in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Clarabridge full-time

    Pros

    Company happy hours, Philanthropy events, snacks

    Cons

    Management has their favorites and if you aren't one of them don't count on getting a promotion or raise. Not much room for growth.

    Advice to Management

    Lead by example and be fair.


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  5. Helpful (4)

    "Suffers from morale issues; unfair/unequal treatment of employees overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Reston, VA
    Former Employee - Sales Executive in Reston, VA
    Doesn't Recommend

    Pros

    Clarabridge has little competition right now so they are able to grow the business more easily. Their numbers are great because there is very little head-to-head competition, so customers looking for customer experience management solutions won't find too many beyond Clarabridge.

    Cons

    If a more formidable competitor were to evolve in this space, their sales would absolutely suffer. Also this company has a kind of distant management style that's hard to warm up to. There's a lot of "rah-rah-rah" going on but it just doesn't feel real. Also, in sales, they use an industry vertical approach, which means some sales reps will naturally be more successful than others. (I.e., retail eats up customer experience measurement tools, so the person managing the retail vertical will enjoy a higher degree of success, receive more accolades and get promoted more often than the poor (but equally-qualified) schmo responsible for the same number on a more challenging, difficult vertical.)

    Advice to Management

    Treat your employees equally. Correct unbalanced challenges. Be genuine with your support and concern. Hire executive-level people who really care. Empower them to ensure the morale is high on the sales team. Kick jerks to the curb.


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