Clarabridge Reviews

Cons

I haven't found anything to complain about after 17 months.

Cons

Since we are “somewhat” new to the speech analytics and contact center world, our name brand awareness is low. This will change in the next 12-24 months as we really accelerate our efforts in this space.

Cons

Management is terrible and unprofessional. Leadership is volatile and needs serious repair. Could not recommend this company to anyone.

Cons

We've encountered scaling issues historically but those are now addressed. We are about to encounter outrageous growth and thus, we need to be prepared to handle that new level of scale.

Cons

Unfortunately when leadership changed organization lost its way. Current CEO lacks knowledge of place in industry as well as lacks tact and class in how he relates to employees as well as customers. Lacking of understanding product as well as partner positioning in market

Cons

Clarabridge just isn’t the company you want. ALL the good sales people have left or are leaving—that’s all you ever really need to know about a company. They aren’t about to turn it around. They just don’t have it.

They want to go public but can never find the growth they need to get there mainly because the product hasn’t found a huge market and doubtfully ever will. This lack of growth causes much friction inside the company and an unpleasant place to work with more finger pointing and general ugliness than you’d expect for a small firm. This happens at many places but Clarabridge lacks the leadership and inspiration needed to truly overcome the infighting and frustrations. In fact the current leadership team just make the situation worse with their tactics or lack thereof. It seems like they’re just putting up with employees until they can figure out an exit event.

Related to all of the above, the current CEO just isn’t liked, is a bad leader and very uninspiring speaker.

The product is just ok. It can be achieved too easily via other tools, most of them open source. In search of markets for it, they understandably latch onto buzzwords (big data a few years ago; now they try to say they’re AI which is amusing) but they’re just text analytics.

Just not a good place. Don’t bother.

Cons

The older tech, can be hard to troubleshoot

Cons

- For me, my position was terminated as soon as I came back from maternity leave, giving me 2 weeks of compensation.

- HR is very sloppy , unresponsive and uncooperative , on one occasion they sent my W2 at wrong address even while sending them the correct address way before the W2's are even created, leading to identity theft.

- They are trying to go public but are having very hard time doing so and are not able to handle competition in the industry

Cons

Culture of not taking responsibility, blaming others and throwing work over the fence - not much ownership and big egos = someone else is always to blame
Last minute scrambling is the norm
Employees with more time at the company are allowed to pick and choose what work they want to do or not to do and to take advantage of newer employees
With recent rounds of layoffs and no bonuses this half year the morale is lower than ever
Employees are not valued but seen as commodities
New CEO (3rd one in 3 years) is negative and unmotivating by making comments such as saying people should leave if they disagree with the company
No upward mobility in spite of new "career paths"

Cons

Unclear prospects for IPO/buyout and thus value/timeline for cashing out options
Serious understaffing and as a result burnout in certain departments, while
Apparently relaxed, come-late-leave-early attitude in others
Upper management needs internal discipline