Clarabridge Reviews

Pros

The Clarabridge product is incredible. Competitive base salary, awesome commission structure, expectations clearly laid out, and management is incredibly supportive and dedicated to helping you succeed.

Cons

I don't have a single negative thing to say about this company.

Pros

Top-notch training for Account Development. You will become a better communicator via phone/email or you'll fail. Aggressive pay for hitting your metrics.

Cons

Limited target audience to go after in companies specifically managing global customer experience. Drastically limiting outreach for target accounts & eventually can become a problem hitting quota month over month.

Pros

Great product in a growing industry, unlimited PTO, fun company culture with awesome employees, and opportunities to learn from and work with other teams. Diverse, but lack of women in leadership.

Cons

Very obvious company politics. Unprofessional management with poor leadership skills, and lots of favoritism/protection, primarily around people who have been with the company since its early days. High turnover rate on marketing team and stingy when it comes to backfilling positions. Very siloed and cliquey, lots of finger pointing, and lack of communication across team. Expressing concerns to management goes nowhere and often gets invalidated.

Pros

- The product(s) themselves are powerful tools. Industry leaders in terms of technology - Modern-feeling environment. Very clear that a conscious effort is made to stay current with what is trendy within the tech office space (i.e. open space aesthetic, standing desks, treadmills, video game consoles in the kitchen, etc.) - Talented team, generally good people on the floor. Your team members alone will make you want to run through a wall. The role can be difficult, there is a genuine level of excitement from your counterparts when you are doing well. - As is the case on the office itself, money is well spent on tools and resources to help make employees more effective

Cons

- Despite the money invested in creating a relaxing, contemporary office culture, it is an uncomfortable place to work. There can be a bit of a hierarchical feeling within the building. Of course this doesn't speak to everyone, but condescension and belittlement are not uncommon in team or one-on-one meeting environments. If done by upper management or high-level performers, this behavior is all but tolerated and ignored. - Hours can be spent on administrative tasks fulfilling the needs/wants on upper management with little to no appreciation expressed. The great work/life myth that is "unlimited PTO" falls short when free time is spent catching up on unpaid duties that benefit no one but superiors. - HR interactions are equally awkward. Not particularly helpful once the on-boarding process has been completed.

Pros

If you are looking for a place to be the top performer on your team this is it because all sales people fail so at least you will be a big shot on a small ship.

Cons

Management from a previous gig talk about "getting the band back together". This is especially true of top sales management. Only problem is the band was never really that good, the audience has thinned and they are playing with old, broken instruments.

Pros

I have been working at Clarabridge for approximately 17 months in a sales capacity and could not be more encouraged in working with our customers, technology and team members. Clarabridge has an excellent leadership team and vision and is executing well on all fronts. Clarabridge is a very challenging and rewarding place to work

Cons

I haven't found anything to complain about after 17 months.

Pros

It’s exciting to be part of an organization that has the best technology and roadmap in a new and emerging space. The company has experienced tremendous growth in the last 20 months and is reallly starting to differentiate itself from its competition. It’s exciting to be part of this growth and everyone in the company is very motivated and focused on talking us to the next level.

Cons

Since we are “somewhat” new to the speech analytics and contact center world, our name brand awareness is low. This will change in the next 12-24 months as we really accelerate our efforts in this space.