Clarabridge Reviews

Pros

I've found myself to be well heard and respected in this company throughout my short stay here. The tech is good but still growing, so there's lots of opportunity to make an impact. I like my managers, so overall it's a pretty good company to work for.

Cons

Multiple teams overseas, so it can be hard to work with the time difference. Location could be better.

Pros

This company has a straight edge approach with all the tech perks we love. The CXA product has been leading the industry for quite some time which makes it easier to sell and the Engage product is quickly gaining market share in the US. This company is doing phenomenal work and is building a successful business model, regardless of what's going on in the economy I've always had a sense of job security which can't be said for large companies that are in huge amounts of debt or overvalued. If you work well remotely you will succeed here and most importantly learn new skills to add to your arsenal. I genuinely believe we have two special products and if we continue on this trajectory we will become a global household name.

Cons

The company is still small so the resources of larger companies aren't here - I think this applies more to remote workers. If you work at the HQ in Reston I think you have a much easier onboarding. With that said once you navigate through the beginning clutter, you will love it. I think this isn't unique to Clarabridge but just challenges that naturally come with companies getting out of that startup phase.

Pros

Top-notch training for Account Development. You will become a better communicator via phone/email or you'll fail. Aggressive pay for hitting your metrics.

Cons

Limited target audience to go after in companies specifically managing global customer experience. Drastically limiting outreach for target accounts & eventually can become a problem hitting quota month over month.

Pros

Great product with lots of potential, but management gets in the way of the company's success

Cons

Company culture is sexist, hierarchical and intolerant to dissent or ideas outside of those driven by the management team. Huge egos abound in leadership and thwart identifying and addressing issues with unethical practices in the company. Managers, including top executives, are often condescending and rude to people, undermining employees by a thousand cuts. Underlying it seems to be an insecurity with the company and themselves. Heavy workloads and poor treatment of employees abounds. Favoritism is rampant.

Pros

- The product(s) themselves are powerful tools. Industry leaders in terms of technology - Modern-feeling environment. Very clear that a conscious effort is made to stay current with what is trendy within the tech office space (i.e. open space aesthetic, standing desks, treadmills, video game consoles in the kitchen, etc.) - Talented team, generally good people on the floor. Your team members alone will make you want to run through a wall. The role can be difficult, there is a genuine level of excitement from your counterparts when you are doing well. - As is the case on the office itself, money is well spent on tools and resources to help make employees more effective

Cons

- Despite the money invested in creating a relaxing, contemporary office culture, it is an uncomfortable place to work. There can be a bit of a hierarchical feeling within the building. Of course this doesn't speak to everyone, but condescension and belittlement are not uncommon in team or one-on-one meeting environments. If done by upper management or high-level performers, this behavior is all but tolerated and ignored. - Hours can be spent on administrative tasks fulfilling the needs/wants on upper management with little to no appreciation expressed. The great work/life myth that is "unlimited PTO" falls short when free time is spent catching up on unpaid duties that benefit no one but superiors. - HR interactions are equally awkward. Not particularly helpful once the on-boarding process has been completed.

Pros

Great product in a growing industry, unlimited PTO, fun company culture with awesome employees, and opportunities to learn from and work with other teams. Diverse, but lack of women in leadership.

Cons

Very obvious company politics. Unprofessional management with poor leadership skills, and lots of favoritism/protection, primarily around people who have been with the company since its early days. High turnover rate on marketing team and stingy when it comes to backfilling positions. Very siloed and cliquey, lots of finger pointing, and lack of communication across team. Expressing concerns to management goes nowhere and often gets invalidated.

Pros

The Clarabridge product is incredible. Competitive base salary, awesome commission structure, expectations clearly laid out, and management is incredibly supportive and dedicated to helping you succeed.

Cons

I don't have a single negative thing to say about this company.