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Clarabridge Reviews
99 reviews
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Full-timePart-timeApprove of CEO
Mark Bishof
6 Ratings
Pros
In addition to renovating our work space and providing standing desks, Clarabridge boasts free snacks and beverages - including fruit (in 13 reviews)
Exciting industry of customer experience and text analytics (in 8 reviews)
Cons
This company has a lot of upper-management that just aren't good at management (in 8 reviews)
Typical growing pains as any company would have but overall there is not much to complain about (in 5 reviews)
![Clarabridge Logo]()
"Mostly good"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Clarabridge full-time (More than 5 years)
Pros
Modern, convenient, cool office in a great location.
People you enjoy being around.
Small perks that add up: free snacks, good beer always stocked, company functions with good food, outings to baseball/go karting/paintball
Some really cutting edge technologyCons
Unclear prospects for IPO/buyout and thus value/timeline for cashing out options
Serious understaffing and as a result burnout in certain departments, while
Apparently relaxed, come-late-leave-early attitude in others
Upper management needs internal disciplineAdvice to Management
I was impressed with Yuchun's ability to get to the bottom of major issues, set direction and actually follow through with his decisions. It broke a pattern of good intentions never turned into a reality that plagued the company for a long time. I hope Mark Bishof can run a similarly tight ship. Sort out how recent acquisitions are working and cut losses if necessary. Several recently hired upper managers have no respect of people reporting to them, thus cannot inspire nor lead their teams. These teams would do better with a temporary lead chosen out of more experienced members until a qualified person can be found.
Clarabridge 2017-08-08 14:48 PDTHelpful (1)
![Clarabridge Logo]()
"immature politics and operations"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Clarabridge full-time (More than 3 years)
Pros
Many very smart, creative and skilled employees
Product with lots of potential
Relatively good compensation and benefitsCons
Culture of not taking responsibility, blaming others and throwing work over the fence - not much ownership and big egos = someone else is always to blame
Last minute scrambling is the norm
Employees with more time at the company are allowed to pick and choose what work they want to do or not to do and to take advantage of newer employees
With recent rounds of layoffs and no bonuses this half year the morale is lower than ever
Employees are not valued but seen as commodities
New CEO (3rd one in 3 years) is negative and unmotivating by making comments such as saying people should leave if they disagree with the company
No upward mobility in spite of new "career paths"Advice to Management
Sell the company while you still can
Clarabridge 2017-09-18 17:21 PDT![Clarabridge Logo]()
"Making a difference!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Clarabridge full-time (More than a year)
Pros
Clarabridge is a solution that gives its customers incredible insights to drive key business decisions. Listening to everything, everywhere, all the time is how companies need to operate to stay competitive and truly connect with their customers. Clarabridge enables companies to do that and differentiate themselves in their markets.
Cons
While we can tackle many industries and business areas, we need to focus for growth and scale. We're on the path to do this, but it's been hard to figure out where/how to focus.
Advice to Management
Keep soliciting the ideas of your great talent - we care!! Our collective passion and experience is making a difference!
Thanks for believing in us!Clarabridge 2017-06-30 19:39 PDT![Clarabridge Logo]()
"Enjoy coming to work every day"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Clarabridge full-time (Less than a year)
Pros
- Flexible work hours
- Comfortable place to work
- Free snacks
- Lots of team outing (baseballs games, pizza parties, etc.)
- Right off of metro
- Summer months very flexible
- Great people - some of the best in the industry
- Fair pay, great healthcare and benefits
- Empowerment to make decisions based on skill set and expertiseCons
- If you drive in, toll road is almost a requirement
- Have to go to town center for lunch and now you have to pay for parking... so just pack your lunch.Clarabridge 2017-06-28 10:28 PDTHelpful (8)
![Clarabridge Logo]()
"Troubling organization"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Clarabridge full-time (More than 3 years)
Pros
Some solid professionals in customer facing roles and in product managament.
Cons
CEO has no clue as to foundations of the company and or the products and services the company sells..He has created poisonous atmosphere and much of the marketing and sales leadership lack the foundation and or testicular fortitude to maintain a positive perception of internal morale, not to mention a declining perception of the company by many of it's leading customers. Old Microstrategy politics still create internal challenges
Advice to Management
Terminate CEO's as well as fire CRO contract and reinstate founder and CEO in temporary leadership role till the board can identify a suitor to acquire the company.
Clarabridge 2017-07-19 14:14 PDTHelpful (6)
![Clarabridge Logo]()
"Run. Don't walk away from this company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Clarabridge full-time (More than 5 years)
Pros
The product is okay. Low expectations
Cons
I could write a War and Peace type of book on this. Lets start with the management: A new CEO for the second time in as many years has left many people in the organization disillusioned and unsure of the viability of the company. I will say the product is good but very difficult to implement, expensive to maintain, and very narrow focused. The political fighting at this company is second to none, old guard vs new guard playing petty games. The CEO has come in with big promises and going IPO, he is all about making himself look good. There is no accountability here, people are in cya mode and to collect a check.
You would be better off working at a local DominosAdvice to Management
Sell the company while you have a chance.
Clarabridge 2017-06-13 12:14 PDTHelpful (1)
![Clarabridge Logo]()
"High potential company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Clarabridge full-time
Pros
Smart people, great market, terrific product.
Cons
Need conviction and hard work here
Advice to Management
Keep up the good work!
Clarabridge 2017-05-08 20:30 PDTHelpful (1)
![Clarabridge Logo]()
"Great Place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at Clarabridge full-time (More than 8 years)
Pros
Great place to work with a work hard/play hard company culture. Excellent opportunities to work with cutting edge technologies. The company continues to grow year upon year. In a great location that is metro accessible.
Cons
Not enough resources in the Operations and IT Support teams leads to burnout with the team. Limited training and career development opportunities.
Advice to Management
Put more attention to developing the talent within the Company.
Clarabridge 2017-04-11 07:55 PDTHelpful (4)
![Clarabridge Logo]()
"Great place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Clarabridge full-time
Pros
Empowerment. Flex time. Telecommuting. Personal responsibility. Exciting technology in a growing market.
Cons
Growing, rapidly-evolving company. Many wrinkles need to be ironed out, but this also creates many opportunities for improvement and recognition.
Clarabridge 2017-02-22 13:13 PSTHelpful (2)
![Clarabridge Logo]()
"Evolving"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNo opinion of CEOI worked at Clarabridge full-time (More than 3 years)
Pros
Sid was great when he was involved. A core group of solid people at the mid levels.
Cons
Confused company trying to find it's direction
Clarabridge 2017-02-07 11:07 PST
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Clarabridge Response
Aug 23, 2017 – Talent and Culture
Thank you for taking the time to provide us with a review of your time at Clarabridge. As you mention we have great people and cutting edge technology which is something we pride ourselves on as a Company. We have every confidence that Mark will continue to take us on this path of success.... MoreLess