Clarabridge Reviews | Glassdoor

Clarabridge Reviews

Updated February 22, 2017
91 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Yuchun Lee
12 Ratings

91 Employee Reviews

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Pros
  • Colorful, comfortable workspace with free snacks (in 11 reviews)

  • Exciting industry of customer experience and text analytics (in 8 reviews)

Cons
  • This company has a lot of upper-management that just aren't good at management (in 7 reviews)

  • Typical growing pains as any company would have but overall there is not much to complain about (in 5 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clarabridge full-time

    Pros

    Empowerment. Flex time. Telecommuting. Personal responsibility. Exciting technology in a growing market.

    Cons

    Growing, rapidly-evolving company. Many wrinkles need to be ironed out, but this also creates many opportunities for improvement and recognition.


  2. "Evolving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Reston, VA
    Former Employee - Sales Engineer in Reston, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Clarabridge full-time (More than 3 years)

    Pros

    Sid was great when he was involved. A core group of solid people at the mid levels.

    Cons

    Confused company trying to find it's direction


  3. Helpful (6)

    "Politics and weak management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clarabridge full-time

    Pros

    Colorful, comfortable workspace with free snacks. Near the metro. The product is interesting and the company has some good clients.

    Cons

    I agree with the other reviewers that politics and favoritism rule. It's usually not about what is best for the business, but what is best for people's careers. People lie left and right to make themselves look good. I also agree with the other reviewers about weak leadership and how they micro-manage. For such a small company, the number of vice presidents and directors is shocking. But if you want an inflated title, this could be good for you. There are hardly any cross functional meetings. Everything happens in silos and all decisions are made by the department heads. There is no room for career development unless you are a favorite.

    Advice to Management

    Your people are leaving left and right. Human resources should make it a priority to retain talent, so hire an HR team who can do that. Take a close look at senior management and question their decisions. You have many reviews where people talk about politics, favoritism and week management so it's time to take a close look there.


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  5. "Contracts administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work environment. Everyone is will to help if they have time. They know how to treat their employees. Comes with a free gym underneath the office.

    Cons

    Not much room for growth. Still a growing/new company. Need to manage their financials better and keep good employees.

    Advice to Management

    Share the workload and communication. Too many things get changed and not communicated to everyone on different teams.


  6. Helpful (14)

    "Not a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Clarabridge full-time (Less than a year)

    Pros

    Some of the young people that worked there had great ideas and the product is amazing. The CEO is also super amazing.

    Cons

    This company has a lot of upper-management that just aren't good at management. Often times I've witnessed racist practices from some of the leadership. Not all but few. I know that some of the leadership has and is changing.

    Clarabridge Response

    Sep 10, 2016 – SVP Talent and Culture

    Clarabridge values our employees sharing ideas and most importantly concerns about perceived inappropriate practices. In his welcome presentation to all new team members, our CEO encourages ... More


  7. Helpful (8)

    "Pathetic Company - Horrible Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Reston, VA
    Former Employee - Manager in Reston, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clarabridge full-time (More than 3 years)

    Pros

    Some fun people to work with. You might make some friends there.

    Cons

    Can't deliver on promise of premise. Product doesn't work, company is desperate in its decision making process and is too easily influenced by politics rather than good business sense.

    Advice to Management

    Sell the company to someone that can make good on the promise to the market.


  8. Helpful (5)

    "Indecisive leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility to work from home, great people, work life balance

    Cons

    Sr leadership can't make decisions. There is little recognition for going above and beyond, unless the CEO knows you by first name.

    Advice to Management

    Have honest and open communication with your employees. Have a recognition program that is fair. Make decisions and be consistent.


  9. Helpful (7)

    "Trending downward for far too long"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Clarabridge full-time (More than 3 years)

    Pros

    - Some extremely talented people I have had the privilege to know and work with (although most of them have now left so this probably shouldn't be a "PRO" anymore);
    - Good workplace, free snacks;
    - Compensation almost on-par with industry;

    Cons

    - Favoritism;
    - Despite the increase in communication, still get the feeling that the CEO is disconnected with the employees;
    - Too HQ-centric to claim to be a global company;
    - Favoritism;
    - Directors and VPs seem open to constructive criticism but the suggestions are seldom acted upon, if at all;
    - Company outwardly claims to be able to offer a packaged solution with Survey, NLP Analytics and Social Customer Care but all internal plans and road-maps are first focused on Analytics and plans for Survey and Social Customer Care are few and far between and revealed only if someone asks what the status is;
    - Favoritism;
    - Still feel we have too many VPs and SVPs;
    - New employee on-boarding is woeful, to put it mildly. It used to be good and rigorous but as the product evolved, quality and content of training has gone down;
    - Favoritism;
    - Everyone is self-absorbed and wants to further their own interests. But you can hardly fault them because proper recognition never comes down and so the only way each of us can really mark ourselves is by looking out for ourselves;
    - Every year, we come up with a grand plan for bettering ourselves. It is almost Q2 before the plan trickles down to the team and almost Q3 before the employees start actual work towards achieving the goal. Therefore, the H1 appraisal becomes, pretty much, a joke. Also, the next year, we pretty much have a brand new plan and never properly assess what, if any, was wrong with last year's plan. I don't know if I am making any sense here.
    - Favoritism;

    Advice to Management

    - The core offering needs to do what it is supposed to do, reliably and consistently. Forget about new features for a while and focus instead on enabling the product to do at least 1 thing properly and well;
    - Know who is getting work done and who isn't. Like truly find out for yourself and not just listen to what your immediate reportees tell you. See for yourself, sit anonymously on customer meetings or internal meetings if you have to, spend time with your employees and hear them out one at a time, make random inquiries and find out for yourself exactly what is going on out there.
    - At least acknowledge that there are employees outside HQ, let alone recognize their work;


  10. Helpful (2)

    "Fast Paced, Evolving, Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clarabridge (More than a year)

    Pros

    - opportunity to work with smart people from all over the globe who believe in what they are doing
    - honest, hard-working people can leave a significant mark
    - products are truly impacting the customer experience realm and momentum is picking up which makes for an exciting work environment
    - great benefits, office space and perks (happy hours, pool/foos, wellness days)

    Cons

    Clarabridge is a growing company defining itself—leadership has had to sharply focus efforts which can create a bit of unrest but focus is necessary.

    Advice to Management

    - continue town hall meetings with all hands to communicate goals, company outlook and ways that we can work better
    - continue to push for innovation and thinking beyond the day-to-day


  11. Helpful (1)

    "Highly recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Development Representative in Reston, VA
    Current Employee - Senior Account Development Representative in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -> Exciting industry of customer experience and text analytics
    -> Great management who are smart, ambitious, and transparent
    -> Opportunities to travel to trade shows from time to time
    -> Working with senior sales exec for professional development
    -> Strong marketing team that provides great inbound leads.
    -> Standing desks, free food, free coffee machine
    -> Right outside the Wiehle metro
    -> Very competitive base salary and commission plan.
    -> Room to grow in the company

    Cons

    Nothing major comes to mind. If you are on sales, as a general word of wisdom, be ready to produce and produce fairly fast. There are no short cuts in sales and you have to work haerd



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