Clearbrook Agency Reviews | Glassdoor

Clearbrook Agency Reviews

Updated August 15, 2017
45 reviews

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3.1
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Carl M. La Mell
24 Ratings

45 Employee Reviews

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  1. "Clearbrook is a mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSP in Arlington Heights, IL
    Former Employee - DSP in Arlington Heights, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Clearbrook Agency part-time (More than a year)

    Pros

    I really enjoyed working with the clients and their families. That was what kept me positive about working here. I do like some of my coworkers. They're fine. Some supervisors are nice, but there are some that you wonder how they got their position.

    Cons

    I noticed quite a bit of passive aggressive behaviors among staff, especially with a couple supervisors. I was also disturbed at how many staff members put each other down behind each other's backs and made fun of the CEO. I didn't feel too comfortable with that.

    Advice to Management

    Stop the backbiting and passive aggressive behaviors. It doesn't do your clients nor their families any good. This can be a really nice place to work if you combat this. Also be more consistent with things and let workers know RIGHT THEN AND THERE if there's something that needs to be fixed instead of letting it fester.


  2. Helpful (1)

    "They are a bunch of liars!"

    StarStarStarStarStar
    Former Employee - Community Support Coach
    Former Employee - Community Support Coach
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clearbrook Agency full-time (Less than a year)

    Pros

    Easy Interview
    Good Training
    The Clients are fun to be around

    Cons

    Health Insurance is way too expensive (you are better off buying your own)
    Some managers are way too rude to be in the special needs industry
    Was terminated one week after my supervisor told me to "keep up the good work" and yet I was not given a fair fact finding investigation regarding the incident I was let go over.
    Could care less if one of their staff (employees) has a disability.

    Advice to Management

    Just because most positions are Union, and we have to complete a five month probation period, that doesn't mean that you should just fire someone when they are within the probation period. Even probationary employees should be entitled to a fair fact finding, to dispute your concerns.

  3. Helpful (1)

    "Mixed Review of the Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QIDP in Arlington Heights, IL
    Current Employee - QIDP in Arlington Heights, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clearbrook Agency full-time (More than 5 years)

    Pros

    Clearbrook offers paid training to earn/renew all certifications necessary for the job. If you have the right type of personality, most departments are eager to promote from within. This agency is an excellent one for those with no experience to receive intensive training, to observe and learn from talented veteran staff, and to work in direct service with a wide variety of clientele. The experience I have received in behavior management/intervention has been invaluable to me and has made me highly marketable as I've begun interviewing for other jobs. Many staff view Clearbrook as a springboard to bigger and better things as they use the agency to build a firm foundation upon which a career can later be built. The clients are the biggest "pro" and creating a positive, therapeutic atmosphere for them is very rewarding. Every single individual who works for the company is passionate about serving people with disabilities and working with these individuals is rewarding and unforgettable.

    DSPs are part of a union, which is excellent for job security, but not quite excellent when the wrong staff slip through the cracks, become unionized, and then decide to sit on their phones for the majority of their shift because they know they most likely will not be fired for it.

    Cons

    The adage "it's not what you know; it's who you know" aptly describes the company culture. This can be a pro or a con; favors are often done and exceptions made for staff who are well connected. Networking is crucial and company parties are an excellent place to mingle and to make connections.

    Many department heads prefer to promote young college grads who often have very little experience hands-on with clients in the trenches. These new promotions rarely have managerial experience and are unqualified to supervise veteran staff who have been working in the field for a decade or more.

    Unprofessionalism is common; the QIDP sitting in the desk next to you has probably slept with at least one of the DSPs that work for him and possibly another manager or two. Two of the most recent "Above and Beyond" award winners have been nominated by their CSMs or coordinators, whom they have slept with.

    DSPs do not earn a liveable wage. Dozens of hours of overtime is necessary each week for them to make ends meet. There are only a select few who have been able to become career DSPs at the company, often making tremendous financial or time sacrifices (missing holidays, working 100+ hour weeks, not seeing family often) in order to do so. Most staff attempt to move up or move out.

    Advice to Management

    This isn't advice; just a note on upper level management. Although I had many positive interactions with the former president of the agency, Carl LaMell, the new one, Tony DiVittorio, is also showing a lot of potential. His outreach to the surrounding community and advocacy for raising DSP wages is admirable. He works to make all staff, no matter what level, feel valued and necessary; in turn, this motivates staff to ensure that clients receive the highest quality of services possible. Unfortunately, Tony is not able to provide monetary compensation to express his appreciation, but the blame this does not rest on his shoulders since it's a statewide issue.


  4. "Supportive Living Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Clearbrook Agency part-time (Less than a year)

    Pros

    Got to set a schedule that worked around my needs.
    The "timesheet" is easy omce you get it.
    Supervisor was avalible, when needed.

    Cons

    Low pay, but it was a first job.
    The minimum requirement seem a little too high in my opinion.
    Was a little disappointed with other supervisors when mine was unavailable.

    Advice to Management

    I had no complaints. Case load was pretty simple. Had the chance to work with a great individual. Supervisor was very helpful.


  5. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supportive Living Assistant in Arlington Heights, IL
    Former Employee - Supportive Living Assistant in Arlington Heights, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Clearbrook Agency (More than a year)

    Pros

    * flexible hours
    *great pay
    *rewarding career
    *great work life balance

    Cons

    there were no cons for this company

    Advice to Management

    none


  6. Helpful (1)

    "respite worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Clearbrook Agency part-time

    Pros

    The clients were great. I loved getting to work with them at home and take them out into the community a couple of nights a week. Never had a problem finding a client close by to my house.

    Cons

    I was constantly getting new supervisors and sometimes what the goals and plans were set by the agency was nowhere near what the families wanted making it confusing on what to do.


  7. "Service Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Arlington Heights, IL
    Current Employee - Service Coordinator in Arlington Heights, IL
    Approves of CEO

    I have been working at Clearbrook Agency (More than 3 years)

    Pros

    Working for a good cause.

    Cons

    Bad pay, office was dark with no windows, and the main manager of my division left something to be desired.

  8. "Community Support Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Support Coach in Palatine, IL
    Former Employee - Community Support Coach in Palatine, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Clearbrook Agency full-time (More than a year)

    Pros

    The clients they are great....also co-workers they are what get you through the maddest
    Just working with the clients and seeing their achievements

    Cons

    Management...don't always understand what going on at the front lines
    The pay isn't the best but most people are there for the money


  9. "QIDP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QIDP in Arlington Heights, IL
    Former Employee - QIDP in Arlington Heights, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Clearbrook Agency full-time (More than a year)

    Pros

    Working directly with high-needs clients. Lots of responsibility. Ability to make direct change in many people's lives. Management experience.

    Cons

    High stress. Lots of responsibility. Not a lot of supervision from high management.

    Advice to Management

    More direct supervision of managers.


  10. Helpful (1)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Supportive Living Assistant in Bellwood, IL
    Former Employee - Supportive Living Assistant in Bellwood, IL
    No opinion of CEO

    I worked at Clearbrook Agency (Less than a year)

    Pros

    Flexibility with pay
    Helps you get certification, good training

    Cons

    There was a mix up about what I was supposed to be paid


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