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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "I have worked with many great people at Clearlink over the years who have helped me grow in my craft and as a leader." (in 77 reviews)
- "the benefits and hours are great" (in 61 reviews)
- "Pay is great!!!! overall 10 out of 10 for an entry level position." (in 47 reviews)
- "Great sales development and culture at the sales rep level" (in 42 reviews)
- "Work from home, flexible hours" (in 24 reviews)
Ratings by Demographics
This rating reflects the overall rating of Clearlink and is not affected by filters.
- 5.0Nov 13, 2023Sales and Customers ServiceFormer Employee, less than 1 yearProvo, UT
Work from home, self development,
Mini cons we sold internet but they pushed for selling TV services
- 2.0Sep 5, 2023Anonymous EmployeeFormer Employee
My division was full of kind, knowledgeable people with a passion for helping readers learn about products and services. Benefits are mostly good Weekly pay schedule is great
The C-Suite made it clear that their only interest is making as much money as possible and is content to strip resources from any part of the company that can't meet their unrealistic targets, even when performing well by other metrics. There's no forethought from the C-Suite into the valuable work of writing reviews to help consumers make buying decisions, just an insatiable drive to bulk up the Sales side of the business. Over time, I suspect this will result in the company reverting to nothing more than a call center instead of a well-rounded business with a diverse revenue stream. Not committed to its remote workers9Clearlink Response3mo
Thank you for your feedback and we truly appreciate your contributions during your time at Clearlink. We wish you the best.
- 5.0Apr 13, 2023AdministrativeFormer Employee, more than 5 yearsSalt Lake City, UT
I really enjoyed my time at the company and made strong friendships with many of my co-workers. The flexibility and benefits were enough that I wanted to stay, regardless what salaries at other similar jobs would pay. There was also job stability from working for a profitable company. I'm giving a five star rating because my overall experiences have been amazing, But changes have been happening. Senior Management has, previously also been great.
All of the pros of working for Clearlink have been vanished in the wake of original founder James Clarke returning to the helm. He made a very controversial decision to move all business operations to a new top-notch office building while still in a long term commitment to two other office buildings.30Clearlink Response8mo
Thank you for sharing. We appreciate your feedback and wish you the best in your future endeavors.
- 1.0Apr 14, 2023Content WriterCurrent Employee, more than 5 yearsSalt Lake City, UT
This was the best job I ever had….until James Clarke and Clarke Capital took over. Since then, things have been so dire that I’ve been trying desperately to leave. I finally succeeded and I couldn’t be more relieved; it’s been so long since I had a job where the CEO didn’t yell at the entire company that their valid concerns were “complete nonsense,” that mothers shouldn’t work, and that everyone here is childish and entitled.
-The CEO will scream at you about how lazy you are while refusing to acknowledge that the company has shrunk by 400 people since he took over and few roles have been backfilled, resulting in more uncompensated work for everyone -You will be told that work is the most important thing in your life and an employee who sold their dog so they had more time to work will be lauded as an exemplary employee -Healthcare will be switched to a new company that most major Utah businesses have investments with, causing employee insurance costs to skyrocket -A millionaire on a power trip will insist he is the most important person in your life89Clearlink Response7mo
Thank you for taking the time to share your feedback. Everyone in the Clearlink leadership team is committed to employees’ well-being. We encourage you to reach out to firstname.lastname@example.org or leadership to share further feedback.
- 1.0Aug 24, 2023Anonymous EmployeeFormer Employee, more than 5 yearsDraper, UT
The people who are trying so hard are amazing. Living in fear every day still doing great work.
The leadership is in so far over their heads. They dont know what they're doing. The company is losing money like crazy and bleeding employees. People are quitting or getting let go every week. They have their parent company telling them what to do and the leaders are powerless and even more clueless to fix anything. They are one client leaving away from having to shut the doors. They stopped sharing finance numbers with us and they stopped talking to us and wouldn't even tell us when a ton of people got laid off. They even fired the communication person because they don't think employees should know what is going on. Clark capital is wreckless and driving Clearlink into the ground. Its so sad that they went from actually being a cool place to work to having people like James Harison calling the shots from Florida without even knowing the how anything works. They even fired the diversity person cause they just dont care what people think anymore.9Clearlink Response4mo
Thank you for all you did during your time at Clearlink, we appreciate you. We appreciate the feedback.
- 1.0Sep 25, 2023Insurance AgentCurrent Employee
Work from home Equipment provided
Micromanaged constantly "Fast tracking" is literally NO training Misrepresenting the job as inbound calls when they use a 3rd party to make outbound calls that they transfer to you - the calls are NOT screened by the transfer agents like they should be. These calls are COLD TRANSFERRED. False advertising is sent to the people who do call in telling them they are qualified for a food benefit card, almost none of them are qualified for it though as that is linked to very specific Medicare plans. They want you to lie to people and tell them you are not changing their insurance when that is exactly what they want you to do. The bad calls are your fault and you will be continuously lectured for not being able to convert sales on people who do not have SEPs. You are basically tethered to your desk - the attendance policy is over-the-top strict.4
- 2.0Sep 19, 2023Marketing CopywriterFormer Employee, more than 3 yearsSalt Lake City, UT
Had easily one of the most talented, engaged, and diverse workforces I have been a part of. These people cared about one another and supported each other in doing their best work.
Management completely destroyed the company culture. No one was willing to take responsibility, nor give any autonomy, so work was often an endless feedback loop and design by committee. They burned people out. They destroyed morale through overpromising and backtracking. I would be angry with them if it weren't so sad. Employees work hard to build a company culture, and management completely decimated it. And all that was BEFORE the CEO went on Zoom and embarrassed himself in front of the world. I would be surprised if Clearlink were still around in 2024.10Clearlink Response2mo
Thank you so much for all you did during your time at Clearlink. We wish you the best!
- 2.0Apr 4, 2023Copy WriterCurrent Employee, more than 3 yearsSalt Lake City, UT
Everyone on my team is great: smart, fun to work with, professional and supportive managers. I've learned a ton in my role and have been given a lot of opportunity to grow. I really have loved working here up until recently.
The situation at the company has gone downhill since the takeover of Clarke Capital Partners. They have poor communication, no transparency, and make a lot of grandiose statements and promises they don't keep. The CEO is behind the times and out of touch with employees' needs. The past year has been very chaotic with a mass exodus of employees, layoffs, and now an extreme and poorly-executed shift in policy surrounding work-from-home and remote hiring. Leadership failed to anticipate the effect that a nationwide recession would have on its business, and instead of taking responsibility for its poor planning and bad investments (i.e., a giant new office building that nobody asked for), it's trying to blame employees and punish us by taking away benefits and perks.58Clearlink Response8mo
Thank you for your feedback and your contributions to Clearlink. If you would like to share more feedback directly, please contact email@example.com.
- 1.0Oct 25, 2023Inside Sales AssociateFormer Employee, less than 1 year
Remote role with equipment provided
- Not customer focused - No rightsizing - Bro & Hustle culture - Underwhelming management - Poor commission & payment structure - Lackluster Training - Scummy I should've known when my equipment smelt like cigarette smoke, that working here would be a bad time. As an employee you are heavily implied and incentivized to sell the highest tier product, regardless of what the customer says. This usually turned in to nagging the customer for a "better deal," when that's just not the reality. The majority of your "commission" is based on a certain ratio of calls to sales, which is fine. The issue is that you're not at all protected by calls that you cannot possibly help with, including: - calls in languages that you don't speak - calls from customers trying to connect to flight partners (yep, as in people calling about their airplane tickets, which you cannot possibly help them with) - overtly rude/sporadic customers Meanwhile, if your ratio doesn't cut it for the week, your commission is essentially cut by half. Couple this with a call system that gives more inbound calls to veteran sellers, and one bad day could lose you a large chuck of your paycheck. Add on top of that the poor starting salary, and you'll end up working for well below a living wage. Besides my own manager who I enjoyed working with, the rest of the upper management is bad almost to the point of hilarity. Unprofessional, unhelpful, dodging questions; it's almost like they're actors, and the role is a bad boss. And the bro culture is insane. I've heard managers say things in zoom meetings that would otherwise 100% land them in a meeting with HR. Just plain inappropriate things to say at work. And that's barely the half of it. All in all, work anywhere else, doing anything else, at all. You deserve better than what clearlink could give you. My favorite quote from one of the high level managers: "finesse with integrity"2Clearlink Response3w
Thank you for sharing your experience with our sales division. We would love to talk with you. If you're interested please email firstname.lastname@example.org. Thank you
- 1.0Aug 17, 2023ContentFormer Employee
Decent benefits. You only have to see the CEO in a meeting once or twice a year.
The place has been a disaster since James Clarke took over. He's absolutely tanked the company, through layoffs and his own public meltdowns that have turned into PR disasters. Quarterly layoffs are so routine you can almost put them on a calendar. Spending a massive amount of money on real estate, making RTO a huge priority, no matter if you were hired remote or not. Very old school corporate mentality that hasn't adjusted with the times. This place won't be around in 10 years, even shorter if James is still running it with his unhinged, bizarre all-hands meetings on Zoom where he praises an employee for selling a dog so they could return to the office.11Clearlink Response4mo
We appreciate your feedback and know it's been a challenging year. We wish you the best in your new endeavors.
Clearlink Reviews FAQs
Clearlink has an overall rating of 2.4 out of 5, based on over 849 reviews left anonymously by employees. 25% of employees would recommend working at Clearlink to a friend and 21% have a positive outlook for the business. This rating has decreased by -28% over the last 12 months.
25% of Clearlink employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Clearlink 2.7 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.