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Clearlink

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Clearlink

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Clearlink Reviews

Updated Nov 13, 2023

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Found 826 of over 849 reviews
2.4
25% Recommend to a Friend
Clearlink CEO James Clarke
18% Approve of CEO

Found 824 of over 849 reviews

2.4
25%
Recommend to a Friend
18%
Approve of CEO
Clearlink CEO James Clarke
James Clarke
111 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

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    1. 5.0
      Nov 13, 2023
      Sales and Customers Service
      Former Employee, less than 1 year
      Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, self development,

      Cons

      Mini cons we sold internet but they pushed for selling TV services

      1. 2.0
        Sep 5, 2023
        Anonymous Employee
        Former Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        My division was full of kind, knowledgeable people with a passion for helping readers learn about products and services. Benefits are mostly good Weekly pay schedule is great

        Cons

        The C-Suite made it clear that their only interest is making as much money as possible and is content to strip resources from any part of the company that can't meet their unrealistic targets, even when performing well by other metrics. There's no forethought from the C-Suite into the valuable work of writing reviews to help consumers make buying decisions, just an insatiable drive to bulk up the Sales side of the business. Over time, I suspect this will result in the company reverting to nothing more than a call center instead of a well-rounded business with a diverse revenue stream. Not committed to its remote workers

        9

        Thank you for your feedback and we truly appreciate your contributions during your time at Clearlink. We wish you the best.

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        1. 5.0
          Apr 13, 2023
          Administrative
          Former Employee, more than 5 years
          Salt Lake City, UT
          Recommend
          CEO Approval
          Business Outlook

          Pros

          I really enjoyed my time at the company and made strong friendships with many of my co-workers. The flexibility and benefits were enough that I wanted to stay, regardless what salaries at other similar jobs would pay. There was also job stability from working for a profitable company. I'm giving a five star rating because my overall experiences have been amazing, But changes have been happening. Senior Management has, previously also been great.

          Cons

          All of the pros of working for Clearlink have been vanished in the wake of original founder James Clarke returning to the helm. He made a very controversial decision to move all business operations to a new top-notch office building while still in a long term commitment to two other office buildings.

          30

          Thank you for sharing. We appreciate your feedback and wish you the best in your future endeavors.

          1. 1.0
            Apr 14, 2023
            Content Writer
            Current Employee, more than 5 years
            Salt Lake City, UT
            Recommend
            CEO Approval
            Business Outlook

            Pros

            This was the best job I ever had….until James Clarke and Clarke Capital took over. Since then, things have been so dire that I’ve been trying desperately to leave. I finally succeeded and I couldn’t be more relieved; it’s been so long since I had a job where the CEO didn’t yell at the entire company that their valid concerns were “complete nonsense,” that mothers shouldn’t work, and that everyone here is childish and entitled.

            Cons

            -The CEO will scream at you about how lazy you are while refusing to acknowledge that the company has shrunk by 400 people since he took over and few roles have been backfilled, resulting in more uncompensated work for everyone -You will be told that work is the most important thing in your life and an employee who sold their dog so they had more time to work will be lauded as an exemplary employee -Healthcare will be switched to a new company that most major Utah businesses have investments with, causing employee insurance costs to skyrocket -A millionaire on a power trip will insist he is the most important person in your life

            89

            Thank you for taking the time to share your feedback. Everyone in the Clearlink leadership team is committed to employees’ well-being. We encourage you to reach out to hr@clearlink.com or leadership to share further feedback.

            1. 1.0
              Aug 24, 2023
              Anonymous Employee
              Former Employee, more than 5 years
              Draper, UT
              Recommend
              CEO Approval
              Business Outlook

              Pros

              The people who are trying so hard are amazing. Living in fear every day still doing great work.

              Cons

              The leadership is in so far over their heads. They dont know what they're doing. The company is losing money like crazy and bleeding employees. People are quitting or getting let go every week. They have their parent company telling them what to do and the leaders are powerless and even more clueless to fix anything. They are one client leaving away from having to shut the doors. They stopped sharing finance numbers with us and they stopped talking to us and wouldn't even tell us when a ton of people got laid off. They even fired the communication person because they don't think employees should know what is going on. Clark capital is wreckless and driving Clearlink into the ground. Its so sad that they went from actually being a cool place to work to having people like James Harison calling the shots from Florida without even knowing the how anything works. They even fired the diversity person cause they just dont care what people think anymore.

              9

              Thank you for all you did during your time at Clearlink, we appreciate you. We appreciate the feedback.

              1. 1.0
                Sep 25, 2023
                Insurance Agent
                Current Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Work from home Equipment provided

                Cons

                Micromanaged constantly "Fast tracking" is literally NO training Misrepresenting the job as inbound calls when they use a 3rd party to make outbound calls that they transfer to you - the calls are NOT screened by the transfer agents like they should be. These calls are COLD TRANSFERRED. False advertising is sent to the people who do call in telling them they are qualified for a food benefit card, almost none of them are qualified for it though as that is linked to very specific Medicare plans. They want you to lie to people and tell them you are not changing their insurance when that is exactly what they want you to do. The bad calls are your fault and you will be continuously lectured for not being able to convert sales on people who do not have SEPs. You are basically tethered to your desk - the attendance policy is over-the-top strict.

                4
                1. 2.0
                  Sep 19, 2023
                  Marketing Copywriter
                  Former Employee, more than 3 years
                  Salt Lake City, UT
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Had easily one of the most talented, engaged, and diverse workforces I have been a part of. These people cared about one another and supported each other in doing their best work.

                  Cons

                  Management completely destroyed the company culture. No one was willing to take responsibility, nor give any autonomy, so work was often an endless feedback loop and design by committee. They burned people out. They destroyed morale through overpromising and backtracking. I would be angry with them if it weren't so sad. Employees work hard to build a company culture, and management completely decimated it. And all that was BEFORE the CEO went on Zoom and embarrassed himself in front of the world. I would be surprised if Clearlink were still around in 2024.

                  10

                  Thank you so much for all you did during your time at Clearlink. We wish you the best!

                  1. 2.0
                    Apr 4, 2023
                    Copy Writer
                    Current Employee, more than 3 years
                    Salt Lake City, UT
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Everyone on my team is great: smart, fun to work with, professional and supportive managers. I've learned a ton in my role and have been given a lot of opportunity to grow. I really have loved working here up until recently.

                    Cons

                    The situation at the company has gone downhill since the takeover of Clarke Capital Partners. They have poor communication, no transparency, and make a lot of grandiose statements and promises they don't keep. The CEO is behind the times and out of touch with employees' needs. The past year has been very chaotic with a mass exodus of employees, layoffs, and now an extreme and poorly-executed shift in policy surrounding work-from-home and remote hiring. Leadership failed to anticipate the effect that a nationwide recession would have on its business, and instead of taking responsibility for its poor planning and bad investments (i.e., a giant new office building that nobody asked for), it's trying to blame employees and punish us by taking away benefits and perks.

                    58

                    Thank you for your feedback and your contributions to Clearlink. If you would like to share more feedback directly, please contact hr@clearlink.com.

                    1. 1.0
                      Oct 25, 2023
                      Inside Sales Associate
                      Former Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Remote role with equipment provided

                      Cons

                      - Not customer focused - No rightsizing - Bro & Hustle culture - Underwhelming management - Poor commission & payment structure - Lackluster Training - Scummy I should've known when my equipment smelt like cigarette smoke, that working here would be a bad time. As an employee you are heavily implied and incentivized to sell the highest tier product, regardless of what the customer says. This usually turned in to nagging the customer for a "better deal," when that's just not the reality. The majority of your "commission" is based on a certain ratio of calls to sales, which is fine. The issue is that you're not at all protected by calls that you cannot possibly help with, including: - calls in languages that you don't speak - calls from customers trying to connect to flight partners (yep, as in people calling about their airplane tickets, which you cannot possibly help them with) - overtly rude/sporadic customers Meanwhile, if your ratio doesn't cut it for the week, your commission is essentially cut by half. Couple this with a call system that gives more inbound calls to veteran sellers, and one bad day could lose you a large chuck of your paycheck. Add on top of that the poor starting salary, and you'll end up working for well below a living wage. Besides my own manager who I enjoyed working with, the rest of the upper management is bad almost to the point of hilarity. Unprofessional, unhelpful, dodging questions; it's almost like they're actors, and the role is a bad boss. And the bro culture is insane. I've heard managers say things in zoom meetings that would otherwise 100% land them in a meeting with HR. Just plain inappropriate things to say at work. And that's barely the half of it. All in all, work anywhere else, doing anything else, at all. You deserve better than what clearlink could give you. My favorite quote from one of the high level managers: "finesse with integrity"

                      2

                      Thank you for sharing your experience with our sales division. We would love to talk with you. If you're interested please email hr@clearlink.com. Thank you

                      1. 1.0
                        Aug 17, 2023
                        Content
                        Former Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Decent benefits. You only have to see the CEO in a meeting once or twice a year.

                        Cons

                        The place has been a disaster since James Clarke took over. He's absolutely tanked the company, through layoffs and his own public meltdowns that have turned into PR disasters. Quarterly layoffs are so routine you can almost put them on a calendar. Spending a massive amount of money on real estate, making RTO a huge priority, no matter if you were hired remote or not. Very old school corporate mentality that hasn't adjusted with the times. This place won't be around in 10 years, even shorter if James is still running it with his unhinged, bizarre all-hands meetings on Zoom where he praises an employee for selling a dog so they could return to the office.

                        11

                        We appreciate your feedback and know it's been a challenging year. We wish you the best in your new endeavors.

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                      Clearlink Reviews FAQs

                      Clearlink has an overall rating of 2.4 out of 5, based on over 849 reviews left anonymously by employees. 25% of employees would recommend working at Clearlink to a friend and 21% have a positive outlook for the business. This rating has decreased by -28% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Clearlink employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Clearlink. This rating has decreased by -25% over the last 12 months.

                      25% of Clearlink employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Clearlink 2.7 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Clearlink to be career development, culture, benefits and the cons to be senior leadership, management.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Recruiter

                      What are your thoughts on companies requesting references before scheduling an interview? Recently got a request for an interview but the instructions were to provide 3 references first.

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                      Customer Service

                      can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

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                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

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                      Glassdoor has 849 Clearlink reviews submitted anonymously by Clearlink employees. Read employee reviews and ratings on Glassdoor to decide if Clearlink is right for you.