Clearlink Reviews | Glassdoor

Clearlink Reviews

Updated September 18, 2018
380 reviews

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3.4
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Clearlink CEO Phil Hansen
Phil Hansen
207 Ratings

380 Employee Reviews

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Pros
Cons
  • "high turnover (expected at a call center)" (in 19 reviews)

  • "Coaches were forced to be more hands on and to hover around their team from the out of touch upper management who claims that" (in 13 reviews)

More Pros and Cons

  1. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Orem, UT
    Current Employee - Sales Representative in Orem, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Clearlink full-time (Less than a year)

    Pros

    laid back work
    great bosses
    amazing pay

    Cons

    i have no cons for this company


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SEO Specialist
    Current Employee - SEO Specialist
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Clearlink full-time (More than a year)

    Pros

    You're surrounded my many professionals who are experts at their craft. It's incredibly easy to bounce off ideas and strategies off your team and others and receive awesome insight.

    Cons

    Due to how quickly the company is growing, it is definitely feeling more corporate with activities that are geared towards startups slowly disappearing (i.e. monthly team activities, catered lunches, etc.)

  3. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Insurance Accountant in Salt Lake City, UT
    Current Employee - Senior Insurance Accountant in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clearlink full-time (Less than a year)

    Pros

    Clearlink fosters awesome people, cool culture, and a strong learning environment. I've been here for less than 6 months but so far I enjoy my position and coworkers very much.

    Cons

    I would like to see increased PTO days.


  4. "Another shady call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Orem, UT
    Current Employee - Inside Sales Representative in Orem, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Clearlink full-time (More than a year)

    Pros

    Quarterly raises. Free coffee. Good insurance. Good culture between sales reps.

    Cons

    Management is a joke, the interviewing process is a joke. Call flow is stupid. You are just a number and no matter what you do for the company, they dont care.

    Make one mistake and "whoopsie daisey!" There goes 30% of your commission!!!

    The products we sell are so awful that almost nobody on the planet benefit from buying them.

    Advice to Management

    Ditch the call flow that makes everyone quit and frustrates customers. Stand behind your employees and dont let your brand partner walk all over you.

    Pay us more hourly. This job isnt easy and all the other companies around here pay significantly more.

    Stop promoting people in your stupid boys club.


  5. Helpful (4)

    "Average company with major upper-management disconnect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Strategist in Salt Lake City, UT
    Current Employee - Content Strategist in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Clearlink full-time (More than a year)

    Pros

    -Above average benefits
    -Fun coworkers
    -Beautiful office spaces
    -A lot of opportunities to cross-functionally learn (if you know the right people)
    -Lots of break room snacks & drinks

    Cons

    -Perks are often siloed to certain/privileged teams (teams taking trips to California while other teams have layoffs)
    -Lack of career growth opportunities for a lot of functions/crafts (you have to move teams or roles to get a promotion)
    -Pay is inconsistent and unfair
    -Culture is becoming more and more toxic (entire agency copy team getting fired in one day, lay-offs without clear information as to why, etc.)
    -Horrible internal communications & transparency

    Advice to Management

    -Take a step back and listen to the individual contributors
    -Evaluate ways to move forward because the current model is dying/isn't working
    -Communicate and embrace transparency
    -Eliminate the bro-club (rumors of a group of male executives who have a lunch club that requires 1 in-group recommendation for male colleagues to join for lunch that day and 2 in-group recommendation for female colleagues to join that day)


  6. "Ugh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Having food trucks every day was pretty cool
    Getting paid weekly was nice

    Cons

    I had a hard time during training. The coaches would recommend lying in order to make the sale, even saying “We’d rather you get dinged on quality than lose the sale” . They had me listen to a call to give me confidence and inspiration, in the call one of the other agents lied to an elderly lady about contract lengths/pricing and it made me sick. Maybe I’m not meant for sales, but I can’t imagine running a business off of lies.

    Advice to Management

    Sales are important, but they aren’t everything. Asking people to compromise who they are and their morality in order for you to make some commission is wrong.


  7. Helpful (1)

    "It doesn't matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clearlink full-time

    Pros

    there really isn't much great to say about this company. They act like they care but they really don't.

    Cons

    no true uncapped commission like job listing says. 2 Calls a week are listened to and micromanaged., They grade you on 2 sales so you never know what your commission check will look like, They take revenue away from you that you have made for them. So instead of getting 100% of your commission you only get 70%. They pretend to be a family there and will fight for you but one mistake and they fire you. Literally, one mistake and you are terminated. A lot of expectations made in training and no one follows through with it. They tell you this and tell you that and than when you bring it up to them they say "oh sorry that was a mistake on my part".

    Advice to Management

    Allow people to make mistakes we're all human. And stand behind your words. Have some integrity.

  8. "Great Place to Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink full-time

    Pros

    Great culture, nice people, awesome benefits and work place.

    Cons

    None that I can think of.


  9. Helpful (2)

    "excessive noise made me resign"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Scottsdale, AZ
    Former Employee - Sales Representative in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Clearlink full-time (Less than a year)

    Pros

    Nice people to work with. Good insurance

    Cons

    company claims it's employees are it's culture, but they don't listen to the noise complaints. I felt sick everyday after work from the blasting music all day long. What is that all about? Whose benefitting from the loud music? I lost many sales due to the fact that I could not hear my customers. When I asked to be moved repeatedly, I was told "no"

    Advice to Management

    Listen to your employees. It's not all about you and whatever supposed cool culture you are trying to portray. So sad I had to leave over this?


  10. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clearlink full-time

    Pros

    Good work and good friends

    Cons

    Manager didn’t really care about you


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