Clearlink Reviews

Cons

The C-Suite made it clear that their only interest is making as much money as possible and is content to strip resources from any part of the company that can't meet their unrealistic targets, even when performing well by other metrics. There's no forethought from the C-Suite into the valuable work of writing reviews to help consumers make buying decisions, just an insatiable drive to bulk up the Sales side of the business. Over time, I suspect this will result in the company reverting to nothing more than a call center instead of a well-rounded business with a diverse revenue stream. Not committed to its remote workers

Cons

All of the pros of working for Clearlink have been vanished in the wake of original founder James Clarke returning to the helm. He made a very controversial decision to move all business operations to a new top-notch office building while still in a long term commitment to two other office buildings.

Cons

-The CEO will scream at you about how lazy you are while refusing to acknowledge that the company has shrunk by 400 people since he took over and few roles have been backfilled, resulting in more uncompensated work for everyone -You will be told that work is the most important thing in your life and an employee who sold their dog so they had more time to work will be lauded as an exemplary employee -Healthcare will be switched to a new company that most major Utah businesses have investments with, causing employee insurance costs to skyrocket -A millionaire on a power trip will insist he is the most important person in your life

Cons

The leadership is in so far over their heads. They dont know what they're doing. The company is losing money like crazy and bleeding employees. People are quitting or getting let go every week. They have their parent company telling them what to do and the leaders are powerless and even more clueless to fix anything. They are one client leaving away from having to shut the doors. They stopped sharing finance numbers with us and they stopped talking to us and wouldn't even tell us when a ton of people got laid off. They even fired the communication person because they don't think employees should know what is going on. Clark capital is wreckless and driving Clearlink into the ground. Its so sad that they went from actually being a cool place to work to having people like James Harison calling the shots from Florida without even knowing the how anything works. They even fired the diversity person cause they just dont care what people think anymore.

Cons

Management completely destroyed the company culture. No one was willing to take responsibility, nor give any autonomy, so work was often an endless feedback loop and design by committee. They burned people out. They destroyed morale through overpromising and backtracking. I would be angry with them if it weren't so sad. Employees work hard to build a company culture, and management completely decimated it. And all that was BEFORE the CEO went on Zoom and embarrassed himself in front of the world. I would be surprised if Clearlink were still around in 2024.

Cons

The situation at the company has gone downhill since the takeover of Clarke Capital Partners. They have poor communication, no transparency, and make a lot of grandiose statements and promises they don't keep. The CEO is behind the times and out of touch with employees' needs. The past year has been very chaotic with a mass exodus of employees, layoffs, and now an extreme and poorly-executed shift in policy surrounding work-from-home and remote hiring. Leadership failed to anticipate the effect that a nationwide recession would have on its business, and instead of taking responsibility for its poor planning and bad investments (i.e., a giant new office building that nobody asked for), it's trying to blame employees and punish us by taking away benefits and perks.

Cons

- Not customer focused - No rightsizing - Bro & Hustle culture - Underwhelming management - Poor commission & payment structure - Lackluster Training - Scummy I should've known when my equipment smelt like cigarette smoke, that working here would be a bad time. As an employee you are heavily implied and incentivized to sell the highest tier product, regardless of what the customer says. This usually turned in to nagging the customer for a "better deal," when that's just not the reality. The majority of your "commission" is based on a certain ratio of calls to sales, which is fine. The issue is that you're not at all protected by calls that you cannot possibly help with, including: - calls in languages that you don't speak - calls from customers trying to connect to flight partners (yep, as in people calling about their airplane tickets, which you cannot possibly help them with) - overtly rude/sporadic customers Meanwhile, if your ratio doesn't cut it for the week, your commission is essentially cut by half. Couple this with a call system that gives more inbound calls to veteran sellers, and one bad day could lose you a large chuck of your paycheck. Add on top of that the poor starting salary, and you'll end up working for well below a living wage. Besides my own manager who I enjoyed working with, the rest of the upper management is bad almost to the point of hilarity. Unprofessional, unhelpful, dodging questions; it's almost like they're actors, and the role is a bad boss. And the bro culture is insane. I've heard managers say things in zoom meetings that would otherwise 100% land them in a meeting with HR. Just plain inappropriate things to say at work. And that's barely the half of it. All in all, work anywhere else, doing anything else, at all. You deserve better than what clearlink could give you. My favorite quote from one of the high level managers: "finesse with integrity"

Cons

The place has been a disaster since James Clarke took over. He's absolutely tanked the company, through layoffs and his own public meltdowns that have turned into PR disasters. Quarterly layoffs are so routine you can almost put them on a calendar. Spending a massive amount of money on real estate, making RTO a huge priority, no matter if you were hired remote or not. Very old school corporate mentality that hasn't adjusted with the times. This place won't be around in 10 years, even shorter if James is still running it with his unhinged, bizarre all-hands meetings on Zoom where he praises an employee for selling a dog so they could return to the office.