Clearlink Reviews | Glassdoor

Clearlink Reviews

Updated April 12, 2017
283 reviews

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283 Employee Reviews

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Pros
  • Great work/life balance as well (in 20 reviews)

  • I can honestly say that Clearlink is without a doubt the best work environment I've experienced on both the sales and marketing sides (in 13 reviews)

Cons
  • They type of flexible and always changing structure can be hard to handle for those used to a more strict call center environment (in 17 reviews)

  • Not enough transparency from upper management (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Clearlink Genuinely Cares"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Art Director in Salt Lake City, UT
    Current Employee - Art Director in Salt Lake City, UT
    Recommends
    Positive Outlook

    I have been working at Clearlink full-time (Less than a year)

    Pros

    There is a strong culture here at Clearlink that recognizes the importance of balancing work and home life while still pushing individuals to grow and develop. There is a lack of superficiality, and I can honestly say that people all around the organization really care about me. I've been impressed by the leadership at all levels and by the encouragement I've received to develop my own leadership ability.

    Cons

    Clearlink is growing fast, which brings change and challenges. The growth also brings with it the opportunity to stretch, develop, and advance in your career.


  2. "Focus on Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Content Coordinator in Salt Lake City, UT
    Current Employee - Online Content Coordinator in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Clearlink full-time (More than a year)

    Pros

    Career development & coaching
    Wellness program with free health coaching
    Free benefits after 1 year (with participation in wellness program)
    Flexible hours
    Team building activities every other month
    Great culture & co-workers

    Cons

    Culture & flexibility can vary from team to team, even within the same department
    Sales staff have strict adherence that make it hard to succeed
    Pay is fair, but a little lower than other employers due to the fact that the benefits are so outstanding

    Advice to Management

    Promote people to management roles who are not only competent at their work but suited to leadership. Some managers don't practice the strategies they're taught in leadership training.


  3. Helpful (1)

    "A good short-term job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Provo, UT
    Current Employee - Sales Associate in Provo, UT
    Recommends
    Negative Outlook

    I have been working at Clearlink full-time (Less than a year)

    Pros

    Fun, relaxed environment.
    Fun training.
    Team Managers are really awesome.

    Cons

    Un-realistic conversion expectation (if your selling HughesNet).
    Not very good commission rate.
    Very unstable. Most of my team quit and/or was let go after 3 months.
    Poor expectations upon work ethic that is expected on employees. (Drinking alcohol at work, doing drugs at work.)

    Advice to Management

    There needs to be better training. I worked in HughesNet, and my trainer had never sold HughesNet. I had half of all my commission stripped because I was neglecting ONE little question in the sale process. Yet, I was never told in the first place to ask this question. And HughesNet absolutely sucks. So if you are completely honest with the customer without lying about the product (doing what you are supposed to do), your not going to sell and reach the expected conversion rate. I like working here, but most of my team has already quit, and/or been let go after about 3 months. I would have liked to stay with this company, but here I am fearing for my job and already interviewing for new ones. Not to mention, I have done very well at ClearLink, yet there are guys who are drinking alcohol mixed with soda every Friday at their desks. And they seem to have the most job stability in the company, besides operations.


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  5. "I love it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Salt Lake City, UT
    Current Employee - Sales Associate in Salt Lake City, UT
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great company all around, definitely care about their employees.

    Cons

    I don't have any cons, really.


  6. "Sales Compliance Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Compliance Analyst in Orem, UT
    Current Employee - Sales Compliance Analyst in Orem, UT
    Recommends
    Positive Outlook

    I have been working at Clearlink full-time (More than 3 years)

    Pros

    Culture, weekly pay, fun, incentives

    Cons

    inexperienced management, bad attitudes, call center


  7. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Salt Lake City, UT
    Former Employee - Sales Executive in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Clearlink full-time (Less than a year)

    Pros

    There's an option to make a high wage

    Cons

    Hard to make a decent wage from sales. Managers look down upon you if you won't do anything for a sale.

    Advice to Management

    Don't force employees to sell unwanted products


  8. "Decent job if you work hard, but not all it's cracked up to be (what job really is though?)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Orem, UT
    Current Employee - Inside Sales Representative in Orem, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Clearlink full-time (Less than a year)

    Pros

    You can make as much in commission as you do in hourly wage. Easy job. Good initial training.

    Cons

    You have to try to sell everything (TV, landline - who the hell uses landlines anymore?- , and internet, which is usually all people want), even when people just don't want it all. Sometimes I'd rather just be human on the phone than be required to pitch home security without losing Quality Points.
    I also think coaches could do more one-on-one training in order to strengthen employees and help them become more independent in the long run.

    Advice to Management

    Spend more one on one time with employees and give specific, individual advice to help them improve.


  9. Helpful (1)

    "Hands down the best company I have been privileged to be apart of."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Salt Lake City, UT
    Current Employee - Insurance Sales Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clearlink full-time (More than 3 years)

    Pros

    Great work atmosphere.
    You will be surrounded by people that quickly become family.
    The pay is there.
    They pay for your licence if your going to be a PNC Agent.
    Dedicated Management and Coaches.
    This isn't just a job this is a Career!!
    Great benefits.
    You will never find a Culture as great as Clearlink!!!

    Cons

    You need to be used to change. It may be a fun environment but it is still a place of business and with that comes lots of change if you can handle that then this is the place for you!

    Advice to Management

    Keep up the good work guys I can honestly say I'm a lifer!


  10. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Orem, UT
    Current Employee - Inside Sales Representative in Orem, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clearlink full-time (Less than a year)

    Pros

    Great environment, people, coaches, and incentives. Hard work pay off in the end. Literally. Weekly pay is awesome when you actually care about making money.

    Cons

    Performance based job. But, honestly not very hard to perform well when you use the call flow given to you.

    Advice to Management

    Keep it up. Maybe be a little more open with your reps about do's and dont's on calls.


  11. "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook

    I worked at Clearlink full-time (Less than a year)

    Pros

    Great working environment. All employees are extremely friendly and great to work with. The company really does care for all of it's employees. They do many employee incentives and hand outs for employees. Also give employees trips for great performance.

    Cons

    Overall, this is a great company to wok for.



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