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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "I have worked with many great people at Clearlink over the years who have helped me grow in my craft and as a leader." (in 78 reviews)
- "the benefits and hours are great" (in 64 reviews)
- "Great sales development and culture at the sales rep level" (in 48 reviews)
- "Pay is great!!!! overall 10 out of 10 for an entry level position." (in 46 reviews)
- "Work from home, flexible hours" (in 27 reviews)
- "Realy super Bad management if you ask me" (in 41 reviews)
- "Upper management is full of power" (in 24 reviews)
- "None of those people are in senior leadership." (in 18 reviews)
- "Communication could better between managers and agents and QA." (in 17 reviews)
- "Very high turnover Incompetent managers Distrust in CEO direction Low" (in 15 reviews)
Ratings by Demographics
This rating reflects the overall rating of Clearlink and is not affected by filters.
Reviews about "culture"Return to all Reviews
- 4.0Jan 17, 2013Inside Sales RepresentativeFormer Employee, more than 3 yearsSalt Lake City, UT
VP of department was fantastic (Dish dept), and sales coaches seem to care about you as an individual. Compensation can be decent. Culture is active and fun. Annual trips to Vegas for a large number of the floor, and Mexico for the top performers. Sends a few people each year anywhere in the world for a week (trip of a lifetime award). Management will sit and listen to your goals and help you reach them, both inside and outside of work. I have had the CEO and VP approach me outside of work and talk to me about my personal life, goals, etc, which has been great...definitely didn't have to go out of their way to do that, but they did.
While the coaches and mid-level management seems to take an interest in your personal life, the amount of professionalism there (or lack thereof) makes it tough for someone to break out of the daily grind on the phones and advance (unless you're friends with the management already). I don't know if this is any different from any other center, so calling it a "con" is a little ignorant on my part, but this was my experience. All of the coaches on my floor (with the exception of one) have been friends long before their time at CLEARLINK, which seemed a little odd. They do care and get along with the staff, and from my perspective they looked like they really wanted to help people that wanted to help themselves, but there definitely was a nepotistic streak on the floor when it came to advancement. I'm not sure how much this ends up being a "con" over anywhere else, that was just my experience.
- 5.0Jan 12, 2022Content WriterCurrent Employee, more than 1 year
Clearlink has a wonderful and supportive company culture. I feel supported and valued by my colleagues and manager. I've also learned a lot about digital publishing, which has been a big plus.
Writing is very SEO-based, lots of OKRs to meet, and some people don't like the work-from-home approach that kicked in at the start of the pandemic.
- 2.0Jan 31, 2023Sales AssociateCurrent Employee, more than 1 yearSalt Lake City, UT
Coworkers are fun and so is your team lead if you're lucky
Rigid and increasingly corporate culture is suffocating the place. They make you lie and be pushy, if you don't then it's off to the gulags. Increasingly woke4Clearlink Response10mo
Company culture is very important to us. Thank you for your feedback, and please reach out to us firstname.lastname@example.org
- 3.0Jan 6, 2018Anonymous EmployeeFormer Employee
If you enjoy over the phone sales jobs, then this job will be great for you. Clearlink tries to maintain a positive culture and the prizes you can win for completing certain goals are really crazy.
It is an over the phone sales job for large companies who dont really care about you. They will ask you to do things that you have not been trained to do, and then punish you when you do not do them. Sales managers are the stereotypical sales managers and dont really care about you personally. This is why the turnover rate is so high.
- 3.0Apr 22, 2020Sales CoachFormer Employee, more than 3 yearsSalt Lake City, UT
Great sales development and culture at the sales rep level
There are a lot of politics and “clubs” in management and above that make it hard to move up
- 2.0Feb 8, 2019Anonymous EmployeeFormer Employee, more than 1 yearSalt Lake City, UT
-Good physical space--updated and modern (minus the racist mural mess--cartoon caricatures/icons (i.e. tacos dressed in a sombrero and mustache, sushi dressed like samurai warriors, etc.) -Lots of snacks & energy drinks (LOL) -Lake with a walking path (great for much-needed destress walks--would usually take 2-3 a day so I wouldn't break down at work)
-Problems with racism, homophobia, and other major problematic behaviors towards marginalized groups -Constant and random layoffs (firing entire teams the day of) -Career pathing is a constant mess with the empty promise of it eventually being built out -Overall culture severely plummeted and a major imbalance between branches within the company (consumer vs performance) -Management is undertrained in leading direct reports -Constant reorgs/leadership change and unstable change throughout the entire company6Clearlink Response5y
We are sad to see that we did not deliver the excellent employee experience we strive for. Discrimination of any kind is unequivocally not permitted here at Clearlink and we have many measures in place to ensure any incidents are immediately and properly dealt with. We are always trying to help our managers and leaders improve in their craft, and helping their people thrive is the most important job they can do. Please reach out to us at HR@Clearlink.com so we can learn more about your situation and ensure we have all of your feedback.
- 2.0Apr 11, 2023Junior Software EngineerCurrent Employee, more than 1 yearDraper, UT
- Engineering team is made of amazing people - Initial work culture was amazing
- No additional compensation outside salary and $50/mo gift cards - Company culture on the decline with returning CEO forcing everyone within 50 miles to come into the office even though remote work was promised upon hiring.45Clearlink Response8mo
Your feedback is appreciated. All employees are encouraged to reach out to leaders and share any questions or concerns they may have. You may also reach out to email@example.com to continue the conversation.
- 4.0Apr 29, 2017Anonymous EmployeeCurrent Employee, more than 1 year
I love Clearlink. The company cares more about their employees than any organization I have ever worked. They have a culture where it is okay to try and fail in order to learn valuable lessons for growth. I have been offered other opportunities for more money but have chosen to stay because I know I will never find another organization that cares this much.
The company is still new and trying to find its niche in the market. There isn't a clear direction on the future goals of the organization and not a lot of opportunity for advancement.
- 3.0Dec 18, 2016Anonymous EmployeeFormer Employee
The culture is fun and relaxed and that's the best thing about Clearlink.
The management structure is awful. It's a great place to work if you're new to the full time work scene, but once you grow up and start to care about your career and job, you'll outgrow this company.2Clearlink Response7y
We appreciate you taking the time to leave a review on Glassdoor. Your assessment has been reviewed by the head of our marketing department, who is encouraging more specific feedback. Please provide more specific feedback via email at firstname.lastname@example.org
- 4.0Jul 25, 2016Copywriter IICurrent EmployeeSalt Lake City, UT
The culture and the people who drive that culture are the best things about working for Clearlink. I've never had better co-workers, ever. Most Clearlinkers are intelligent and easy to work with. Also, for my position, I'm compensated extremely well. And Clearlink gives us tons of perks and delivers on the benefits side of things. I am treated extremely well.
It sometimes feels like management only pays lip service to the importance of our company culture. This isn't the case all the time, but it does feel like some of us are passed over or not taken seriously because we fit Clearlink's branding but not corporate culture, broadly speaking. I think Clearlink is more conservatively corporate than our branding lets on.