Clearpoint Credit Counseling Solutions Reviews | Glassdoor

Clearpoint Credit Counseling Solutions Reviews

Updated July 20, 2017
39 reviews

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39 Employee Reviews

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  1. "Clearpoint"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Documentation Specialist in Atlanta, GA
    Former Employee - Documentation Specialist in Atlanta, GA
    Doesn't Recommend

    I worked at Clearpoint Credit Counseling Solutions full-time (More than a year)

    Pros

    Great place to work. Management was awesome!

    Cons

    They recently merged with another company and laid 150-200 workers off


  2. "Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Henrico, VA
    Former Employee - Client Service Representative in Henrico, VA
    Recommends

    I worked at Clearpoint Credit Counseling Solutions full-time (More than 5 years)

    Pros

    Enjoyed working there, supervisors, management were strict but fair.

    Cons

    No cons at Clearpoint Credit Counseling Solutions

    Advice to Management

    Non

  3. "Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Counselor in Atlanta, GA
    Current Employee - Housing Counselor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Clearpoint Credit Counseling Solutions (More than 10 years)

    Pros

    Great working environment with Clearpoint associates the pay great with Clearpoint as they valued the mission and the reputation their housing group is great

    Cons

    MMI is not keeping any Clearpoint associates they laid off everyone effective end of March MMI has too many managers whom have two managers they report to MMI charges max state allowed set up fee beware

    Advice to Management

    Remove additional managers and take their salaries and apply it to community outreach and clients saving them the set up fees


  4. Helpful (1)

    "Too many layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Clearpoint Credit Counseling Solutions full-time (More than 10 years)

    Pros

    The salary is good and the people are great to be around

    Cons

    Every year sometimes twice a year the company has a layoff

    Advice to Management

    Communication needs to improve


  5. "Many layoffs do not become comfortable!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Clearpoint Credit Counseling Solutions full-time

    Pros

    Helping clients is the priority and this responsibility is a shared commitment by the Counselors that work here.

    Cons

    The Counselors are also given the burden of the organizations shortcomings. Having an opportunity to succeed is the responsibility of leadership. This Agency needs new leadership with new ideas that can lead to new opportunities.

    Advice to Management

    If you have been a part of this organization for more than 5 years please leave. You have been responsible for so many decisions that have lead to lay offs.


  6. "sales and credit consultant loans"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great place to work and be apart of.

    Cons

    none besides getting the client to go ahead with the service

    Clearpoint Credit Counseling Solutions Response

    Nov 7, 2016 – Media Relations Manager

    Thanks for the feedback! As a 8-year Clearpoint veteran and former client, I agree that it's a great organization! ***Please note that Clearpoint is not a loan company***


  7. Helpful (1)

    "Love Working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Flexible, with a great mission. Management is really supportive and invests in the employees.

    Cons

    Sometimes hard to keep connected with all the branch locations.

    Clearpoint Credit Counseling Solutions Response

    Nov 7, 2016 – Media Relations Manager

    Thank you for your feedback! Please consider submitting suggestions to the Employee Suggestion Committee and Culture Committee on how to make Clearpoint an even better place to work and how to stay... More

  8. "counseling"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the mission is good and very much needed

    Cons

    many changes, leadership is out of touch

    Clearpoint Credit Counseling Solutions Response

    Nov 7, 2016 – Media Relations Manager

    Thanks for taking the time to provide feedback. As an 8-year veteran and former client myself, I agree that our mission is positive and needed! Please consider submitting your constructive ideas to... More


  9. "Housing Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Counselor in Atlanta, GA
    Current Employee - Housing Counselor in Atlanta, GA
    Doesn't Recommend

    I have been working at Clearpoint Credit Counseling Solutions full-time (More than a year)

    Pros

    Assisting clients with modification review

    Cons

    Call center environment and shift work

    Clearpoint Credit Counseling Solutions Response

    Nov 7, 2016 – Media Relations Manager

    Thanks for your feedback! Housing counseling is just one of many services we offer which help provide stability to our clients, reducing stress and increasing financial health. Please consider... More


  10. Helpful (1)

    "Great mission not so great future!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great mission! Flexibility depending on position, great coworkers, good work environment.

    Cons

    Resources are tight because it is a nonprofit. No opportunity for advancement or continuing education. Layoffs happen often at all levels. Company is struggling financially.

    Advice to Management

    Lack of diversity on leadership. Share strategic plan with employees. Company has great workers, passionate and smart, value and appreciate them. Front line employees are the backbone of the organization.


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