Cleveland Clinic Reviews | Glassdoor

Cleveland Clinic Reviews

Updated July 10, 2017
124 reviews

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2.0
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Cleveland Clinic Chairman, President, and CEO Toby Cosgrove
Toby Cosgrove
66 Ratings

124 Employee Reviews

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Pros
Cons
  • work-life balance is not favorable (in 23 reviews)

  • Have to pay for parking at main campus (in 13 reviews)

More Pros and Cons

  1. "pcna"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cleveland Clinic full-time (More than a year)

    Pros

    none, i did not like this job.

    Cons

    long hours, nurses who are mean.


  2. "Great name; not an outstanding place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator, Main Campus in Cleveland, OH
    Current Employee - Coordinator, Main Campus in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cleveland Clinic full-time (More than 3 years)

    Pros

    The benefits are good; the Wellness Plan offers a free membership to the fitness center.

    Cons

    Employee benefits are good, but the boasted tuition reimbursement so much that it hardly makes a difference in cost (and then you owe the company time working here after achieving degree, whether or not you're able to find an opportunity to use your new degree).

    Annual merit increases are unfortunately the complete minimum.

    There is very little room for growth if you start at entry level. I am over-qualified for my entry-level position and have always been turned down for new opportunities by people who are way overqualified. I have a degree and have only moved laterally from entry-level position to entry-level position. It's a very frustrating professional setting.

    The nepotism is insane. I'd heard this and didn't buy it until it happened to me in a major way.

    Advice to Management

    Look out for your employees, not just yourself. Notice the value in the work that your employees do and treat them accordingly.

  3. "Hvac"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HVAC Technician in Cleveland, OH
    Current Employee - HVAC Technician in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cleveland Clinic (Less than a year)

    Pros

    Good pay and benefits, people

    Cons

    Too much nepotism , Senior Management


  4. Helpful (4)

    "Patient Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Avon, OH
    Current Employee - Patient Service Representative in Avon, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cleveland Clinic full-time (More than a year)

    Pros

    The great team I work with, the medical benefits.

    Cons

    Terrible management, Nepotism, having to use PTO for holidays that they force you to take. Terrible pay for the responsibilities that are placed upon you.

    Advice to Management

    Try treating your PSRs with respect. You really have NO clue how incredibly difficult this job has become. When ideas are brought up on how to run the department more efficiently, you are immediately shot down and told to get your resume together and start looking for another job. As a PSR, all you do is try to schedule patients in slots that don't exist. Physicians send patients out to follow up in 6 weeks when the provider already knows he is booking out 6 months. So now you have to beg the provider for an add on slot. You are expected to work like a dog all day on messages, phones, patients in front of you, log into about 6 different programs, balance your co -pays. You can't even use the bathroom.

    Then add on the favoritism and nepotism from management. They will also lie about the hours you will work so you will take the position. They are able to change your days, shifts and departments you work as they see fit. There is the door if you don't like it. It is a revolving door. They need to really look at the degree of difficulty of being a PSR and adjust the pay scale and the inadequate training. Maybe they would then be able to retain quality PSRs.

    Patients are NOT first. No one wants to use the ridiculous KIOSKS to check in. They do not work properly. Someone's butt is on the line for these overpriced iPads. They dumped so much money into them that they CANNOT fail. So just to get the numbers needed for corporate to be happy, PSRs are now required to attack people when they get off the elevators and bully them into using them. It is degrading to hear all day "Why are you pushing something that is designed to get rid of your job". And you have to smile and say "No, it is to help us".

    My entire attitude about the Cleveland Clinic has changed. I was proud to work there, now not so much. It is not all it is cracked up to be. The way they reschedule patients is dangerous. Pushing them out months to be seen.

    It really is a poorly run operation.


  5. Helpful (3)

    "It's a see-saw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-clinical Professional in Cleveland, OH
    Current Employee - Non-clinical Professional in Cleveland, OH
    Neutral Outlook
    No opinion of CEO

    I have been working at Cleveland Clinic full-time (More than 10 years)

    Pros

    great co-workers, generous benefits, makes you feel good to help patients. Front-runner with newest technology.

    Cons

    very difficult to advance; overloaded work load is normal; high expectations, but low salary. Parking is expensive and inconvenient. Big time of transition, a lot of uncertainty.

    Advice to Management

    Be transparent and helpful. Weed out toxic middle managers, listen to your workers - they only want the best for the company.


  6. "Great doctors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cleveland Clinic full-time

    Pros

    Flexible with work hours when needed

    Cons

    If you're not a doctor or nurse then there is NO ADVANCEMENT to further one's career.

    Advice to Management

    Don't promote college educations for positions you have no mentor or mentorship programs for or any chance to advance......
    False hopes and dreams...... VERY EXPENSIVE FOR SCHOOL, .....


  7. "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cleveland Clinic part-time

    Pros

    world class care, multiple locations, all in one business

    Cons

    management wants employees to "volunteer" their time vs actually getting paid for the hours they are supposed to. applicants/employees are judged on solely their credentials, the more letters behind your name the better chance you have to get the position even if you have zero experience.

  8. Helpful (1)

    "Clinical Research Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cleveland Clinic full-time

    Pros

    Good benefits and flexible hours

    Cons

    Little appreciation for employees, short staffed, heavy and demanding workloads


  9. "Bad work-life balance for low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cleveland Clinic full-time

    Pros

    Great benefits like health insurance and matching for retirement.

    Cons

    Point system. Is and feels like a corporation.

    Advice to Management

    Retain caregivers by putting value in those who work hard.


  10. Helpful (1)

    "The Clinic will own your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Cleveland, OH
    Current Employee - Technician in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cleveland Clinic full-time (More than 10 years)

    Pros

    Steady work. Mind numbingly steady work.

    Cons

    Miserable place to be. The Clinic (Toby) will own your soul! All hours of your life belong to them. All facets of your life are meaningless. The Clinic comes first! Always! So forget your family. Forget your life!

    Advice to Management

    Respect your employees. Forget the caring for caregivers nonsense words and SHOW IT!


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