ClickFox Reviews | Glassdoor

ClickFox Reviews

49 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Marco Pacelli
31 Ratings

49 Employee Reviews

Sort: Popular Rating Date

Pros
  • This culture is what makes ClickFox THE Big Data company for which to work (in 9 reviews)

  • The developers there were all very friendly with distinct personalities, resulting in an interesting and sometimes fun work environment (in 4 reviews)

Cons
  • Small Company without much transparency (in 4 reviews)

  • Lacks Communication with upper management (in 4 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ClickFox (More than 3 years)

    Pros

    Great People, Leading edge technology

    Cons

    Lack of direction and discipline

    Advice to Management

    Figure what business you are in


  2. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ClickFox full-time (More than 3 years)

    Pros

    Great opportunity to work with incredibly smart team and gain experience with interesting technology. Company structure allows for all to have a voice and share their opinion. With few exceptions benefits are very good - unlimited PTO which is great.

    Cons

    Communication issues in the past have hindered ability to produce real results. Progress is being made with renewed efforts to be focused on priority issues but groups still get off path too often.

    Advice to Management

    Continue to work on communication and seek input from employees - they know best what it takes to keep them and grow the teams in the right way.


  3. "Exciting Tech Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer
    Current Employee - Senior Software Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ClickFox full-time (More than 3 years)

    Pros

    The technology behind Journey Science (hint, hint it's a yellow elephant), combined with the business challenges of gaining adoption of new machine learning algorithms created a highly dynamic, highly intellectual culture. This culture is what makes ClickFox THE Big Data company for which to work!!

    The pay structures are highly competitive going so far as to compete with "the coasts"; the current management team is very interested in promoting employee development, career pathing and, most importantly, industry centric training/education. It's acceptable to push boundaries, fail and pivot when needed and still be a trusted advisor.

    And the customer and client focus is always the number one qualifier for our decisions!

    Cons

    Attempting to bring an immature ecosystem (hint, hint a yellow elephant) into, and up to, enterprise-grade, dependable, repeatable analytical software application!!
    It created an always-changing product vision and operational/sales challenges that aren't always well orchestrated and well communicated but is the nature of the technology arena in which we play.

    Advice to Management

    Stay focused on solving technology problems thru an easy to use application.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Better leadership will make a better company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Atlanta, GA
    Former Employee - Senior Business Analyst in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ClickFox full-time (More than a year)

    Pros

    Excellent big data product idea.

    Cons

    Execution of product was lacking, causing client pain and churn.
    Remote Employees overlooked for promotions (out of sight, out of mind).
    Poor communication out to teams.

    Advice to Management

    Sr. Mgmt would have been better served had they been more proactive with communication to their field teams. Remote employees should be more proactively engaged by Sr. Mgmt as they are critical parts of the team and can make, or break, an account.


  6. Helpful (2)

    "Exciting Company with Numerous Opportunities for Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ClickFox full-time (More than 3 years)

    Pros

    Wonderful colleagues, who really make coming to work an enjoyable experience. The product is top of the line, and the teams working on it are poised to break through numerous technological barriers this year to take ClickFox to the next level. Company benefits are improving and culture has become a focal point for management in 2016. The company has a global reach and, overall, treats its employees well.

    Cons

    ClickFox has shifted company direction many times over the past three years, and each time has created a number of fire drills that have created burnout among some team members. The senior management in Denver is quite strong, but C-suite has, up until 2016, not been all that engaged with the teams 'on the ground.' That is changing now, which is a wonderful sign of things to come.

    Advice to Management

    Stay the course, reward loyalty, and don't be afraid to try new and creative things to motivate the teams to put their best foot forward.


  7. Helpful (5)

    "Running in Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Denver, CO
    Former Employee - Software Engineer in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ClickFox full-time (More than 3 years)

    Pros

    - Generally smart and fun people to work with
    - This is a decent place for those early in their career to get some experience and an introduction to current technologies and concepts. I would not expect to spend more than 2-4 years here before moving on...

    Cons

    The results speak for themselves. ClickFox has been standing in place for over a decade. Every year they add a couple big clients and drop a couple big clients. Yes... a couple. Overall you can count the total number of ClickFox customers on your fingers and toes. For years they have been pounding the same drum around the value of customer journey analytics to hundreds of companies, but at the end of the day most don't seem to really care enough to buy. It has cemented itself as an "interesting" technology but far from value-adding, let alone mission critical. Every 1-2 years, the sales strategy cycles along and repeats with a new VP and crew of account executives, but the results are always the same.

    The actual software platform doesn't help. For the most part, it looks exactly as it did 10 years ago. It's the effect of not being able to get over the hump and ride the growth curve. They have not been able to drive enough revenue to feed the development engine that in turn drives investor excitement and sizable institutional investments. To this point, that have been able to grab 10 or 20 million every couple years which essentially helps them keep the lights on. Until they have enough success to drive a 50-100 million investment into the product house, it's hard to envision this company doing anything other than providing it's leadership team with a nice annual income.

    Advice to Management

    No advice...I think management is smart enough to understand the current realities of customer journey analytics world. It's hard to see the story changing in the future in any meaningful way. They will either keep running in place for as long as they can pay the bills or the sitting investors call in their remaining chips and the party ends.


  8. "Growing Tech Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ClickFox full-time

    Pros

    Lots of responsibility granted to new employees. Agility of a small company (very little red tape). People are trusted - lots of personal ownership over tasks. High profile clients (Fortune 100), and solving unique problems/thinking critically in growing space. Good work/life balance.

    Cons

    Typical problems with tech startup. Hardware issues cause mismatched client expectations. Disconnect between sales and delivery. CEA, CFO, COO don't sit in main office - difficult to stay connected. Clean-out of sales staff makes it difficult to maintain strong client relationships


  9. Helpful (1)

    "Going places"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    ClickFox is the leader in the journey analytics domain which is really a bleeding edge product space and therefore produces an exciting work environment. There is great ambition and anticipation around designing cool new products to enable the company value proposition. In addition, the company is developing new brands and is serious about leading journey analysis as a science. There is also investment in employees and the work environment with improved benefits like unlimited time off and office remodeling. Upper management has been delivering clear and consistent communications and responding to employee concerns.

    Cons

    The market ClickFox plays in is highly competitive and although no one delivers the same value as ClickFox, it is the target to be defeated. This makes the need to be agile and responsive to competitive pressure a key aspect of decisions. This carries some risk in not getting decisions right to respond to the pressures. As a small company, it can be difficult to scale to cover all critical priorities in a responsively agile model. Not all benefits are very good... specifically, the 401k and dental benefits are pretty weak.

    Advice to Management

    Demonstrate loyalty to employees and continue to follow through on promises and visions. Continue to seek better ways to motivate employee performance. Continue providing clear and timely communication.


  10. "Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ClickFox full-time (More than 8 years)

    Pros

    The opportunity and potential for continued growth is huge – both for the company and as an employee. I work with incredibly smart and talented individuals who are fun to be around, creative and collaborative. The culture and size of the company has given me (and many other employees) opportunities much earlier in my career than I would have been given at a larger company. I’ve also been exposed to and help influence other areas of the business, giving me opportunities beyond my day to day job description.

    Cons

    We’ve experienced the normal growing pains of a company creating and growing in a new market.

    Advice to Management

    Keep clarity on our priorities and continue the open dialogue with the teams.


  11. "The future of journey analysis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ClickFox full-time (More than 8 years)

    Pros

    Unlimited potential in an extremely hot space. Big data / journey analytics space is sized in the hundreds of billions of dollars. ClickFox is one of the best positioned technologies to capitalize on this opportunity.

    Cons

    The common struggles of being a smaller company and the need to please existing clients. Often immediate client needs / demands take priority over the long-term vision of the technology. This causes stops and starts that delay having the product we know is needed by the market.

    Advice to Management

    Stay the course, keep priority shifting to a minimum to keep engineers focused on the end game product.



Showing 49 of 51 reviews
Reset Filters