Cloudmark Reviews in San Francisco, CA | Glassdoor

Cloudmark San Francisco Reviews

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San Francisco, CA

3.0
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George Riedel
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12 Employee Reviews

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  1. "engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cloudmark (More than 5 years)

    Pros

    Good work environment, challenging work, good people, and what could be cooler than fighting spam? Great products, outstanding service.

    Cons

    Giants fans and scalpers at AT&T park

    Advice to Management

    Concentrate on what makes the company great


  2. Helpful (1)

    "Smart folks, fun to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Cloudmark full-time (More than 3 years)

    Pros

    Relaxed place. There's enough intensity to keep you interested in what you're doing, but not enough to keep you up at night... or keep you at work late into the evening. Lots of the employees there have families and kids, and they set the tone: work hard while you're there, leave when the work day is done. Ops, of course, has different rules, but that's part of being an ops person.

    Perfectly fine benefits, nothing spectacular but absolutely no reason to complain.

    Very attentive to employee needs and issues. Middle management (engineering-wise) is uniformly great, and will make you happy to work for them.

    You're probably more likely to get a real, substantial raise here if you are undervalued here than most places I've seen. They really focus on retaining good talent.

    Cons

    Working across the street from the ball park and directly above two sports bars is horrible. Not being allowed to work from home more than about once a month (on the technical side, the other departments have different rules) makes it much worse. If San Francisco gets into the running for the world series, much less gets into the actual series itself, I advise you to either schedule a few weeks of vacation or just quit right beforehand and ask to be rehired right after.

    Several times, engineering ended up working for months on projects that either never saw the light of day or got shitcanned after six months, a year, or even two years of limping along not making money. Too often, this was entirely predictable.

    Advice to Management

    Middle management (in engineering): keep doing what you're doing. You're awesome.

    Executives: You're learning very expensive lessons. (Don't try to deal with mobile carriers, they do everything in two-decade increments. Selling companies things they don't know they need only works when you can close the deal, otherwise you just end up building something that they love until the contract actually materializes. Etc.) Maybe consider hiring more outside expertise before you waste lots of engineering time rediscovering what other companies already know?

  3. Helpful (2)

    "Attractive, inspiring, unforgiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer In Test in San Francisco, CA
    Former Employee - Senior Software Engineer In Test in San Francisco, CA
    Positive Outlook
    No opinion of CEO

    Pros

    Strong, capable technical team, interesting product in interesting market. Multinational development team in SF and Paris, remote Work From Home US team as well. Multi-level IRC chat - company - product - team. Groovy floor of former warehouse across King St. from Giants' / AT&T / Pac-Bell ball park. Some employees start and end work day early for regular voice contact with French team.

    Cons

    Informal relationship with my management chain. Great if good, weak if problems. One chance, or less, to get it right. My imperfections weren't adequately addressed (by me), zero-to-laid-off in a few weeks. The reality of employment at will. Seems inefficient.

    Opaque management above boss' boss. Who they were, what they did, how my group related, unclear.

    Some employees start and end work day early for regular voice contact with French team.

    Noisy during baseball games- across King St. from Giants' / AT&T / Pac-Bell ball park.

    Advice to Management

    State requirements clearly. What you want the employee to do. In detail. If not right. address early, often. Scheduling an hour a month between boss and employee doesn't build firm, successful, relationships. Hope, assumption, are not a plan.


  4. Helpful (1)

    "Once was great; now, circling the drain..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudmark full-time (More than 8 years)

    Pros

    Good salary and health package, excellent vacation time
    Excellent technology package overall, nobody else has as good an anti-spam solution
    Free bagels on Fridays
    Decent work-life balance - you can go home at 5:30 every day and not feel guilty (but see below for caveats)

    Cons

    Most of the senior management has been here 8-10 years or more. As a result, management have no clue how to compete in areas outside of the company's core competency of anti-spam. The core anti-spam business generates most of the revenue and things like mobile & DNS get wildly optimistic forecasts which don't pan out, but still drain inordinate amounts of resources (money & staff). Two rounds of layoffs over the last four years as a result.

    Two engineering VPs for only about 15 engineers. The line managers have little to no authority - exec staff tends to throw things out and simply expect them to get done rather than have managers assign tasks.

    Culture of presenteeism - management expects people to be at their desks 9-5 every day, as "getting work done" means "sitting at your desk staring at your screen." Working at home is frowned upon extensively, so forget about a flexible schedule.

    Company is penny-wise and pound-foolish - large quantities of money are squandered on operations for little return, but expect to be nickel-and-dimed on any expenses that may actually help you get your job done (new equipment, etc.) Staffing has suffered as well; staff who leave aren't replaced in many cases.

    Operations/IT are out of their depth; mostly make changes for their own convenience, rather than for business reasons, with predictable results.

    No career advancement track, at all. You'll stay in your role until you leave.

    Advice to Management

    My advice would be to the board: the executive staff are far too stagnant and crusty at this point, and they've had their chance. Let them all go or transition them to roles where they have no authority, and bring in new blood with fresh ideas to bring this company to the next level. It was great once. It can be again.


  5. "Market leading messaging security company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing in San Francisco, CA
    Former Employee - Sales and Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cloudmark full-time (More than a year)

    Pros

    Fantastic technology and customer support team. Great customer focus and highly knowledgeable and skilled team with a passion for beating the bad guys of the internet. Good vacation and healthcare benefits.

    Cons

    Market adoption of Cloudmark's mobile solutions to mobile operators has been slower than expected but company remains solid with it's traditional email protection business providing the revenue engine for developments and expansion into new markets.

    Advice to Management

    Make sure management are all on board with key initiatives and all driving in the same direction.


  6. Helpful (1)

    "Smart, Funny Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in San Francisco, CA
    Current Employee - Senior Systems Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudmark full-time (More than a year)

    Pros

    Cloudmark fosters great relationships between their employees. All teams work together with no animosity. The leadership communicates effectively and enables their team members to reach their goals.

    Cons

    There isn't much room to move up.


  7. Helpful (3)

    "Poor Management, Favoritism and Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer In Test in San Francisco, CA
    Current Employee - Software Engineer In Test in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudmark full-time (More than a year)

    Pros

    Free snacks, good commute (if you happen to live in SF0 but otherwise nothing else I can think of at the moment.

    Cons

    Very bad management, longtime employees do little work, seemingly random firings (except euro workers who are protected by euro labor laws), management 'encourages' new ideas but fires those who innovate, politics and favoritism are rampant.

    Advice to Management

    The board should get some new senior managers - soon!

  8. "very poor management, insider politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudmark full-time (More than a year)

    Pros

    free snacks and easy commute (if you live in SF) and that really about all I can think of at the moment

    Cons

    management is directionless and engineering refuses to innovate. the classic recipe for disaster. frequent seemingly random firings over politics (except euro emp. who are protected by labor laws so us emp. get fired first).

    Advice to Management

    the board needs to bring in some competent management - and soon!


  9. Helpful (3)

    "Run, don't walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudmark full-time (Less than a year)

    Pros

    None I can think of

    Cons

    Little/no direction from management, closed to innovation while business in a downward spiral

    Advice to Management

    Get some new management


  10. Helpful (4)

    "rudderless leadership with poor communication skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in San Francisco, CA
    Former Employee - Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cloudmark full-time (More than a year)

    Pros

    I can't think of one

    Cons

    Poor communication skills on the part of secretive management combined with a frat boy culture, lack of resources and unclear direction.

    Advice to Management

    Slough off the crustiness of it all.


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