Club Monaco Reviews | Glassdoor

Club Monaco Reviews

Updated February 27, 2017
347 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Club Monaco President John Mehas
John Mehas
117 Ratings

347 Employee Reviews

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Pros
  • Great discount, 30-60 percent off clothing (in 77 reviews)

  • Great team, good environment to work, good discount for your own clothes, standard but classy outfits to enjoy while you work there (in 22 reviews)

Cons
  • Can be competitive environment even though there is no commission (in 29 reviews)

  • Limited room for growth unless you know the right people (in 12 reviews)

More Pros and Cons

  1. "Fun but sometimes stressful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great environment. Great clothes. Awesome discount. Fun atmosphere. Lots of contests/incentives for the staff. Was challenged to learn more and be better in a positive and productive manner.

    Cons

    Lack of upper managment higher than store level created a lot of unneccessary stress. Communication was lacking sometimes between corporate, visual, and the store.


  2. "Challenging Environmwnt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Club Monaco full-time

    Pros

    Some Autonomy
    Entrepreneurial environment
    Good pay
    Great discount
    Great people

    Cons

    Long hours, no work-life balance
    No training or development
    If you don't thrive in ambiguity, you will not succeed
    Senior management too focused on the minor details
    Lack of trust and some contentious

    Advice to Management

    Focus on strategy and communicating that to teams; work collaboratively, stay out of the weeds and focus on big picture (i.e. Profitability)


  3. "Good second job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Club Monaco part-time

    Pros

    The hours are flexible. Good for students or as a secondary gig.

    Cons

    Not much room or accommodations for employees on break. Hours are very irregular.


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  5. "Stylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Club Monaco part-time (More than a year)

    Pros

    Some Autonomy
    Entrepreneurial environment
    Good pay
    Great discount
    Great people

    Cons

    Long hours with no much to do within the store.
    No training or development
    Your role at in the store is dependent on clients which isn't helpful on a slow day.


  6. "Would not recommend..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Club Monaco part-time

    Pros

    Nice discount
    Good stepping stone to launch your retail career

    Cons

    poor management
    poor pay, (no one gets a raise unless you're a manager that got promoted which rarely happens)
    Corporate team is pretentious and a joke

    Advice to Management

    Train your management team better and teach them how to manage a fast-paced retail environment.


  7. Helpful (1)

    "Part-Time Stylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stylist in New York, NY
    Former Employee - Stylist in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Club Monaco part-time (Less than a year)

    Pros

    Amazing family oriented team
    Beautiful work environment
    Discount is great
    Interact with corporate team (if in NYC)
    Products are beautiful and the company's culture really prepares you well in order to effectively sell them.
    I learned a lot

    Cons

    No commission for such high sales goals!
    Low pay
    Worked a lot of hours while going to school full time
    Stressful (as any sales position is, but compensation is poor)
    Benefits/incentives could be better, I would have stayed if we had commission or better selling incentives

    Advice to Management

    Get HR involved in the hiring process and also develop programs to satisfy employees. Working at Club is very fun but also stressful and when we make exceptional sales and receive no rewards time and time again, the job doesn't feel as enjoyable because part-time employees aren't paid high rates either.


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Club Monaco part-time (More than a year)

    Pros

    BEST company to work for. Club Monaco/ Ralph Lauren really care about their employees well being and encourage success among them. The job isn't commission based, however, their are great sales goals initiatives. Highly recommend applying to Club Monaco! Everybody was friendly and very easy to work with.

    Cons

    Not much room to move up past manager position.


  9. "Experience at Club Monaco..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Club Monaco full-time (More than a year)

    Pros

    -opportunity for growth
    -several great coworkers
    -negotiable pay

    Cons

    -high turnover
    -lack of flexibility

    Advice to Management

    -HR should be more involved in the hiring process


  10. "Part-time women's stylist position"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Club Monaco part-time

    Pros

    Beautiful products, helpful managers, friendly co-workers

    Cons

    Not a lot of room for growth


  11. "Average retail job--good for getting out and meeting people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Associate in New York, NY
    Former Employee - Visual Associate in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Club Monaco part-time (More than a year)

    Pros

    If you get a good team that's all that really matters! Pay is good if you negotiate. Discount is okay (could be better because the clothes are pricey) 50% off full-price, 30% off 3rd party and sale, and once a month 60% off full-price and 50% off sale (you get a discount at Ralph Lauren as well) Nice clothing that is easy to sell and if you do visual it's a creative environment.

    Cons

    1) If you get a bad team or management that doesn't manage then you will be screwed. Lots of gossip and unfair distribution of hours and wages. People aren't fired that should be, etc... All depends on your management team.
    2) No clothing allowance (which is ridiculous considering every other major retailer like J.Crew or Vince gives you one). Clothing is overpriced and too expensive even with the discount.
    3) Salary is lower than other "luxury" retailers, unless you negotiate, than maybe they'll give you $1 or $2 more. Of course there is a huge gap between certain positions and you wonder why certain people make what they do. For sales assistant the pay is pretty average so if you just want to get out of the house this is the job for you.
    4) No room for growth! Lots of employees looking elsewhere for new opportunities (sometimes people have to leave to actually get a new offer and then come back!).
    5) Poor training. Sometimes you have part-timers training new part-timers.
    6) By the time HR fixes an issue you will probably quit! Very bad communication between upper management.

    Advice to Management

    It seems any retail job I work upper management doesn't know how to communicate with stores. You may get a nice manager, but nice doesn't mean they can manage. Please resolve issues quickly. Be transparent with your teams. Management tends to talk about business on the inside and then everyone else is left to guess what is happening with the company. Pay more and give a clothing allowance. If you pay badly don't expect workers to wear your clothes and then not promote them if they don't.



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