CoStar Group Reviews | Glassdoor

CoStar Group Reviews

Updated September 21, 2017
750 reviews

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2.4
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CoStar Group President, CEO, and Director Andrew C. Florance
Andrew C. Florance
473 Ratings

750 Employee Reviews

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Pros
  • Great opportunity to learn about commercial real estate (in 59 reviews)

  • great benefits and good work culture (in 64 reviews)

Cons
  • upper management doesn't seem to understand what a day is really like for a researcher (in 73 reviews)

  • You will learn very (very) rudimentary basics of commercial real estate (in 18 reviews)

More Pros and Cons

  1. Helpful (24)

    "Glorified Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in Washington, DC
    Former Employee - Research Associate in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at CoStar Group full-time (Less than a year)

    Pros

    They offer paid training and modern facilities. There is free food (fruits, salad, snacks, etc.). Great opportunity for new college students with no experience and little money for lunch.

    Cons

    There is a lot of misconceptions about the research associate position. They do tell you in the interview that you will be making phone calls to your account. They in no way, shape, or form, tell you that calling is your only job function. They require you to make twenty, 90 second calls per day to a portfolio of people that you call everyday. Overall, they expect 80 calls per day and only 20 have to count. Think outbound telemarketer. They then publically display your call stats and rank you amongst your peers. The turnover rate is very high as people soon realize that they did not just spend an astronomical amount of money on school to work at an outbound call center collecting real estate data. It's literally a revolving door at CoStar. Don't expect to be able to transfer your skills unless you are looking at other call center opportunities. Also, the salaries for a Research Associate are a flat rate. There is zero room for negotion. So if you have a Masters and work experience, you make just as much as a fresh college grad with zero experience. It is definitely a degrading feeling to know that they do not value your education or experience. Also, they do not pay based on locality so those in major markets make less than the rural areas.

    Advice to Management

    Pay should be based on locale, not because the building is new. There is no reason that those living in Richmond, VA should make $10k more than Washington, DC. The cost of living is higher in DC and you should be ashamed.

    CoStar Group Response

    Aug 17, 2017 – CoStar Team

    Thanks for leaving a review and for your time with us. It sounds like this role may have not been the right fit. We provide the opportunity for every research associate candidate to sit side-by-side... More


  2. "Great company!!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits, training, growth opportunities are immense. Company is very stable and the CEO is very hands on for the size of the company. Great company! Training is good, benefits leave very little to be desired. My biggest issue came with training, where you are flown to their office in Richmond, Va. I was flown in from Ca on Sunday, and was expected to report to office the next morning. The resulting jet lag left me very sick, and exhausted throughout the week, along with the other out of state trainees. With this company having a global presence, it would be impossible for them to not be aware of how jet lag works. If you can make it through the first week of training, it only goes up from there. However, the lack of human understanding left a very bad taste in my mouth about whether or not this company really values its employees. - not a great first impression

    Cons

    Workflow is boring and repetitive. No changes in process make them believe that they have this figured out, but needs innovation.

    Advice to Management

    Treat employees more like humans than numbers

  3. "Good Company But Ridiculously Over Structured"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Oklahoma City, OK
    Former Employee - Account Executive in Oklahoma City, OK
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CoStar Group full-time (More than a year)

    Pros

    Solid company with incredible growth for the commercial real estate market. Corporate office is the best place to work instead of remote (like the majority of employees). Solid training program (albeit confusing at times)

    Cons

    Their product isn't needed in some states (like mine) where commercial real estate data is READILY available. Products are ridiculously overpriced and they make it confusing for customers to cancel or decline renewal of their services.

    Advice to Management

    Make sure that your product works for the states (or areas) that you hire Field Reps in.


  4. "Established company with start-up vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at CoStar Group full-time (Less than a year)

    Pros

    The company is constantly growing and evolving. The vision of the company's CEO is inspiring and allows for change to happen quickly. Great benefits, great talent, and lots of opportunities for hard-working and ambitious people.

    Cons

    The workplace is generally inflexible with office hours and working from home (not great if you're a parent). Change happens fast, so planning ahead for anything can be difficult. Employees at times feel undervalued.

    Advice to Management

    Reward employees with raises and promotions. Try to be flexible with hours, especially for employees with kids.


  5. Helpful (18)

    "Good employer, experiencing growing pains, research is not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in Richmond, VA
    Former Employee - Research Associate in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at CoStar Group full-time

    Pros

    Compensation, benefits, strict eight hour day, company is the market leader, room to move up, company is full of pleasant people.

    Setting aside job duties, CoStar is a nice place to work. Research Associates are paid well, you never take work home, and you'll learn a lot about commercial real estate. If I could have transferred to a different position within the company then I would have gladly stayed at CoStar.

    Cons

    Research is a call center. It's a well paid call center, and it's not telemarketing, but it's a call center. Performance metrics frequently change, poor communication regarding changes. Highly repetitive work, very little analysis or creativity required.

    The company has decided that the best way to gather data is by having a conversation with every broker, every month. Honestly, I agree.

    The problem is that it is an ideal result and ideal results are hard to achieve. Some brokers have neither the time nor the inclination to have a detailed call each month. It's tough to have a quality conversation with a busy broker when they know you're not buying, they had the same conversation last month, and they're not a CoStar client. Brokers frequently ask researchers not to call, or to call administrative assistants, or to email. However, metrics require researchers to have a phone conversation with the broker and therefore these requests are often ignored. Most researchers do the best they can to keep things civil while also hitting their metrics, meaning they email an admin for the bulk of the data then place a (sometimes meaningless) call to the broker and pretend to have some clarifying questions in order to speak long enough for the call to register.

    Additionally, there are frequent changes to how the metrics are calculated. Managers can't, or won't, explain how some metrics are calculated. It is incredibly disheartening when a manager cannot explain why a call didn't flow through to the metrics correctly, especially when their best advice is to make up a reason to call back tomorrow.

    Most of all, you start to feel like quality work for actual clients is discouraged. There's very little incentive to work on client requests when the only praise and rewards come from hitting call metrics.

    At the end of the day, anyone can simply get by in this job. If you want to excel, you can't care about what the brokers think or say about you. You have to be willing to get chewed out by a broker in July and then call them every day for two weeks in August until they answer. You have to be willing to dial 80, 90, 100 times every day to hit your numbers. Brokers, even clients, will block your number, hang up as soon as they hear CoStar, or swear at you. Your manager will expect you to start dialing as soon as you punch in and to keep dialing until you hit your metrics, regardless of whether you finished your data entry and client requests from yesterday.

    Advice to Management

    There are some things you can't change about manual data collection. It's repetitive and not everyone is cut out to do the job. Some increased transparency and communication regarding metrics would go a long way, though. Also, something has to be done to incentivize accurate data entry and the timely completion of client requests. There's no point in gathering data if it's recorded incorrectly because researchers are being told to get back on the phone.

    CoStar Group Response

    Aug 17, 2017 – CoStar Team

    Thank you your time with us and for leaving a review. We agree that calling can be challenging, however our metrics are carefully designed to help researchers excel and deliver accurate and timely... More


  6. "Former Research Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CoStar Group full-time (Less than a year)

    Pros

    Research isn't difficult and the perks are good. Easy to get promoted - just need to make sure your metrics are good.

    Cons

    They rate your performance heavily on metrics that don't necessarily take into account the importance of building relationships with clients. They also place so much weight on phone calls (and how long they are) to judge how good you are at your job. For a tech company it's a really out of touch way to gain information when your clients don't even want to talk to you anyway.


  7. Helpful (1)

    "Hard Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CoStar Group full-time

    Pros

    Great Benefits. Excellent funding to products. #1 Brand - basically no competition. Change culture.

    Cons

    Aggressive growth model isn't for everyone. Strategies shift often without proper planning.

    Advice to Management

    Continue to listen to your employees on the front line. Although growth is fundamental to success, happy employees = faster growth.

  8. "Carear Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CoStar Group full-time (More than 8 years)

    Pros

    I started as a researcher when I first began my career at CoStar. I jumped on an opportunity to move over the sales department and over the years have steadily progressed through the career path. I would say CoStar recognizes talent and promotes from within.

    Cons

    Some people are uncomfortable with change, and CoStar is a very adaptive company that often times changes direction. As a tenured employee I can say that I feel confident in the direction that upper management is taking the company as I have been through many changes, acquisitions and changes in company directives and the company and me personally have always come out on top.


  9. Helpful (1)

    "Good starting job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Richmond, VA
    Current Employee - Research Associate in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CoStar Group full-time (More than a year)

    Pros

    great benefits and good work culture

    Cons

    none except for the last minute projects

    Advice to Management

    Have better promotions


  10. "Be careful of the Sales department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Representative in Washington, DC
    Former Employee - Territory Representative in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CoStar Group full-time (Less than a year)

    Pros

    Good group of people, wonderful location. the company as a whole is looking really great and the benefits are very competitive. The company has done very well and its business is a key asset to the entire CRE industry

    Cons

    The particular position was a dead-end call center. people work the same post for 5-6 years making dials to anyone and everyone telling them to buy on the phone. While the rest of the company progresses, this department will only slap a new title on you and have you do the exact same thing. Take this as a gig and not as a career.

    Advice to Management

    Take a look at the talent that exists on the floor. This position is filled with people with potential and the job only focuses on making dials. The high turnover rate is a loss of resources. Plenty of people are looking for ways to move horizontally and not just stick to a career path in sales.


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