CoStar Group Reviews | Glassdoor

CoStar Group Reviews

Updated November 22, 2017
776 reviews

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2.4
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CoStar Group President, CEO, and Director Andrew C. Florance
Andrew C. Florance
488 Ratings

776 Employee Reviews

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Pros
  • Great opportunity to learn about commercial real estate (in 61 reviews)

  • great benefits and good work culture (in 65 reviews)

Cons
  • upper management doesn't seem to understand what a day is really like for a researcher (in 75 reviews)

  • More like a call center than anything else (in 43 reviews)

More Pros and Cons

  1. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Support Specialist in Richmond, VA
    Former Employee - Systems Support Specialist in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CoStar Group (More than a year)

    Pros

    Work/life
    Coworkers
    Manager
    Benefits
    Overall a good place to work.

    Cons

    Pay not as much as I would have liked, advancement opportunities were not able to keep up with my growth. Probably not a con for most people though.

    Advice to Management

    Rotation of responsibilities quarterly or every 6 months to allow for more exposure and experience gained throughout.


  2. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Richmond, VA
    Current Employee - Research Associate in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CoStar Group full-time (More than a year)

    Pros

    You will learn a lot about commercial real estate and different market trends. The Richmond office is also so big it gives you a great opportunity to meet new people and network as well. The benefits they offer are amazing and they even take it a step further and provide us with small perks on the floors, like different coffee and snacks (healthy ones too!)

    The company is also so big there are a ton of opportunities for growth or even lateral movements to a different department. You are not going to grow into a manager or director over night. The company does care about their employees a lot, despite what other reviews might say. They are not going to hold your hand through every little bump in the road though, which is understandable since they are your employer, not your parent or significant other.

    Cons

    The metrics and expectations of the job performance can be stressful sometimes. However, I also understand these metrics and evaluations are put in place so employees know what goals they need to meet and because of employees working up to those expectations, the company has been able to expand a lot over the years and has continued to be extremely successful.

    Advice to Management

    There are incentives given to top performers in the whole center, but in a team and manager setting I think it would be nice if managers offered little perks to the Researcher with the highest numbers for the week.

  3. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Washington, DC
    Former Employee - Account Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CoStar Group full-time (More than 3 years)

    Pros

    Great products and industry leader.

    Cons

    At the time, managers were over extended and could not help you one on one, nor would they go to bat for you.

    Advice to Management

    Hire more back office staff and give managers the feeling that their jobs will not be in jeopardy.


  4. "RA I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CoStar Group full-time

    Pros

    I feel like the Job is fun

    Cons

    I feel like the job has too much Pressure

    Advice to Management

    To many responsibilities for one person


  5. "Good Entry Level Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CoStar Group full-time (More than 5 years)

    Pros

    A great place to learn the basics of working in a corporate environment. Good benefits. Innovative company with lots of opportunity for development.

    Cons

    Some employees find the transition from college to full time employment difficult. You need to follow instructions and in most departments meet metrics to ensure that the company meets its business objectives. Some managers are not effective at communicating these objectives which means it can be difficult to understand why said metrics are in place.

    No work from home/flexitime in place. Not keeping up with todays workplace trends.

    Advice to Management

    More top down communication to explain business goals and highlight successes.


  6. "Tenant Research Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at CoStar Group full-time

    Pros

    No work outside the office

    Cons

    No continuous learning and lack of stability in the work place.


  7. "Start Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I have been working at CoStar Group full-time (More than a year)

    Pros

    Solid pay
    No work to bring home
    Fun coworkers make this job

    Cons

    Some schedules can be horrible
    Managers/ bosses are sometimes oblivious.

    Advice to Management

    Talk to researchers more about what works.

  8. Helpful (35)

    "Glorified Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in Washington, DC
    Former Employee - Research Associate in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at CoStar Group full-time (Less than a year)

    Pros

    They offer paid training and modern facilities. There is free food (fruits, salad, snacks, etc.). Great opportunity for new college students with no experience and little money for lunch.

    Cons

    There is a lot of misconceptions about the research associate position. They do tell you in the interview that you will be making phone calls to your account. They in no way, shape, or form, tell you that calling is your only job function. They require you to make twenty, 90 second calls per day to a portfolio of people that you call everyday. Overall, they expect 80 calls per day and only 20 have to count. Think outbound telemarketer. They then publically display your call stats and rank you amongst your peers. The turnover rate is very high as people soon realize that they did not just spend an astronomical amount of money on school to work at an outbound call center collecting real estate data. It's literally a revolving door at CoStar. Don't expect to be able to transfer your skills unless you are looking at other call center opportunities. Also, the salaries for a Research Associate are a flat rate. There is zero room for negotion. So if you have a Masters and work experience, you make just as much as a fresh college grad with zero experience. It is definitely a degrading feeling to know that they do not value your education or experience. Also, they do not pay based on locality so those in major markets make less than the rural areas.

    Advice to Management

    Pay should be based on locale, not because the building is new. There is no reason that those living in Richmond, VA should make $10k more than Washington, DC. The cost of living is higher in DC and you should be ashamed.

    CoStar Group Response

    Aug 17, 2017 – CoStar Team

    Thanks for leaving a review and for your time with us. It sounds like this role may have not been the right fit. We provide the opportunity for every research associate candidate to sit side-by-side... More


  9. Helpful (10)

    "Essentially a Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tenant Research Associate in Richmond, VA
    Former Employee - Tenant Research Associate in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CoStar Group full-time (Less than a year)

    Pros

    I stayed for the pay, benefits, cafeteria, and free snacks (they're the only pros about this place).

    Cons

    I left because of the micro-managing, unrealistic metrics, and horrible management. This is essentially a call-center. You call (harass) tenants all day every day and ask them questions about their location, lease terms, rent, services, etc. , enter it in a database to then sell to brokers and companies for an ungodly rate. The work is monotonous. The managers put such emphasis on #s (legit hashtags--the goal when I left was at 48 #s per day and 25 1-min long "interviews") that quantity is valued over quality. People cheat and they are rewarded while others gather legit data and are penalized for not reaching the quota. Management watches the amount of calls, the minutes between the calls, how long the calls lasted then grade you (QA) on random calls. Which would be fine if it wasn't for the fact that there are 404 points to lose but the lowest score you can get is a 0 and the highest is 100 (HOW DOES THAT MAKE SENSE?)

     Upper management is so far removed it's laughable. They will walk the floors and complain out loud that they don't hear enough people dialing/calling. They also have these idiotic boards every where that are supposed to show the # of tenants researched, # of calls made, and # of interviews but the #s are random and don't make sense much like this company.

    If you're thinking of applying here and you're reading the reviews thinking "oh it can't be THAT bad." It is. Truly. Do yourself a favor and keep looking. No amount of money is worth this amount of stress, anxiety and unhappiness.

    TL;DR
    I wouldn't recommend this job to my worst enemy and that's saying a lot because referral bonuses are $1500.

    Advice to Management

    It really doesn't matter what you say, a HR rep will always respond with "maybe this wasn't the right position for you."


  10. Helpful (9)

    "You are a human pop-up ad for a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in Richmond, VA
    Former Employee - Research Associate in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CoStar Group full-time

    Pros

    - Good pay and benefits
    - Free snacks
    - Nice building

    Cons

    99.9% of the job is just cold calling people who don't want to talk to you in an attempt to get free information out of them that the company then turns around and sells to other clients for a large profit. There is no research as a "research associate". This is a glorified call center where you will be expected to make at least 80 calls a day, trying to talk to at least 20 people for more than 90 seconds each call. It is very metrics based. If your calls are less than 90 seconds they don't count. If you communicate with someone by email it doesn't count. The company cares less about research and acquiring information, and more about just unabashedly branding itself. You must constantly brand the company using a bunch of statistics multiple times during each call, so naturally, most people think you are trying to sell them something, and usually hang up on you immediately. It feels very slimy and a bit shady and definitely degrading. You will be hung up on constantly, often times yelled at because the company keeps calling the same people at least once a month (often times multiple times a month, especially in training) just to verify the same information over and over again. You are literally just harassing people about the company nonstop, calling them repeatedly on every number they have - at home, their cell, work, multiple times a day. The work is very competitive and fosters an environment where the people at the top (who make the most successful calls) are constantly praised, while the people at the bottom (who can't get someone to answer the phone or who don't want to talk to them) are told to find more effective ways to get the job done. They make it out to be your fault if people don't want to talk to you or won't answer the phone the 6 times in a day you call. Also, all your calls are recorded (where state law allows) and your computer screen is recorded as well, so they can know what you say and what you're doing on the call. It's very big brother and invasive, there's no privacy whatsoever, and a constant fear of being replaced if you can't meet the quota for your calls. The money is not worth the loss of sanity and dignity that comes with the job.

    Advice to Management

    Call the work what it is - customer service in a call center. Stop calling it "research" because it's really just cold calling people who aren't interested just to brand the company.


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