Coach Reviews | Glassdoor

Coach Reviews

Updated June 30, 2017
332 reviews

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3.0
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Coach CEO Victor Luis
Victor Luis
59 Ratings

332 Employee Reviews

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Pros
Cons
  • The work life balance is not desirable (in 57 reviews)

  • competition is ROUGH, poor management, dress code (in 66 reviews)

More Pros and Cons

  1. "Good compensation, terrible work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I have been working at Coach full-time

    Pros

    Decent salary
    Yearly bonus
    Good benefits

    Cons

    Work/life balance non-existent
    Over complicated work process
    Somewhat hostile company culture
    Too many people at the top not enough people to do the work


  2. "Can be a good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coach full-time (More than 5 years)

    Pros

    Great discount. Feels like you run a small business. Great people to work with

    Cons

    Can be political at times.

  3. "Nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Coach part-time (Less than a year)

    Pros

    can buy employee discount bags,benefit is good.

    Cons

    I think no quite to much.


  4. "It is great to see the changes of the brand throughout the years thanks to Stuart Vevers and the design team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate Pt1 in New York, NY
    Current Employee - Sales Associate Pt1 in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Coach part-time (Less than a year)

    Pros

    Monthly team share bonus if we meet the sales goal!
    Top three salesman get an additional bonus too!
    Employee discount is decent at retail and outlet.

    Cons

    Standing on concrete all day!
    Having to find all black clothing can be expensive!
    Rude customers/shoplifters happen a few times a week

    Advice to Management

    Associate managers should train new hires instead of salespeople on the floor


  5. "merchandising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in New York, NY
    Former Employee - Merchandiser in New York, NY
    Recommends
    Neutral Outlook

    I worked at Coach full-time (Less than a year)

    Pros

    smart, talented people and good benefits

    Cons

    hours, changing structure and teams


  6. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coach (More than 5 years)

    Pros

    Great benefits. The company is known for offering great benefits. When I first started in 2013, the company used to match the entire percentage of 401k now they only match the first 5%, which is good too. HR used to be great to employees now, everyone is just trying to abide by rules and trying to maintain their jobs, rather than trying to investigate allegations made by employees.

    Cons

    Lack of structure after Victor Luis and Stuart Vevers took over. The company went a direction where we, as employees feel like they were lying and hiding reports from us. Giving celebrities free things aren't generating profits for the company. The numbers doesn't match. As employees, we can't disagree with upper management. If you do, you will be wearing a scarlet letter as someone who do NOT follow orders. The image of Coach has changed...for the worst. They're no LONGER the ALL AMERICAN company. They're trying to compete with luxurious companies when Coach should have stayed as the middle class, affordable company they're known for. Those who can afford a $798 handbags will not be spending it at COACH, which is why the company isn't where it used to be as far as profit. The numbers just doesn't add up.

    Advice to Management

    Respect others and give other managers a chance to use their abilities. Just because you have a tittle, doesn't mean you know what you're doing. Try to be more of leaders rather than managers. Great leaders lead by examples. PLEASE, follow policies STOP breaking the rules.


  7. Helpful (4)

    "Glad its finally over!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tampa, FL
    Former Employee - Sales in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Coach full-time (More than a year)

    Pros

    When i first started working for coach i loved my job & the company. The product is beautiful and amazing! And yhe COMPANY culture was great!

    The discount is good if you can use it!

    Great benefits and bonuses!

    Cons

    The STORE culture however is an entirely different game. I relocated with the company after basically being promised to be one of the first ones to be considered for a promo. But let me tell you. NEVER relocate for a company if they are not going to offer you the change in title to go with it. Managers LIE LIE LIE & LIE instead of telling you the honest truth about what you need to improve on. They make promises to get you to do what they want. & they use you.Ive seen it happen over & over to other coworkers looking to move up. & unless you literally kiss their butts & become buddy buddy your not moving up anytime! They dont value true talent here because managers do not have the skills to develope talent. The people that are managers GOT LUCKY. They want you to work there for 4-7 years as a SALES ASSOCIATE before they give you an entry level assistant manager position with low pay. at my last store mamagers managed like rookies. Except a selet few. I loved this company & i am disapoonted that i had this experience. I made alot of sacrafices for this company & they dont appreciate anything.

    Advice to Management

    DMs need to be more closely involved in choosing internal candidates. Stop taking the store managers word for everything. If she wants her less qualified & ill prepared butt buddy to get the job she can make whoever she wants look bad. Train your managers on how to give negative feedback. Letting them sugar coat EVERYTHING doesnt help your employees improve & remain loyal to you. Also there needs to be exit interviews. There is no one to check the managers & the bs that they do at the store level.

  8. "orderpuller"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Orderpuller in Jacksonville, FL
    Former Employee - Orderpuller in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Bonus is all right but could be better.

    Cons

    They dont pay enough for what they want you to do.

    Advice to Management

    They need to listin more and not alway pass judgement before getting all the facts.


  9. Helpful (2)

    "Not bad to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Coach (More than 3 years)

    Pros

    Good work from home portioning Weekly basis. Good culture

    Cons

    Can grow only if you know some one in the upper management

    Advice to Management

    Give room for growth for all


  10. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Greenville, SC
    Former Employee - Sales Associate in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Coach part-time (More than a year)

    Pros

    Good experience, valuable skills, lots of opportunities to learn

    Cons

    Poor management, low pay, unfair treatment, hostile environment

    Advice to Management

    Take a real look into your managers and listen to any advice coming from calls to HR. Could be a decent company if there was better management to make the environment.


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