Coastal Federal Credit Union Reviews | Glassdoor

Coastal Federal Credit Union Reviews

Updated September 19, 2017
23 reviews

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3.3
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Larry Wilson
6 Ratings

23 Employee Reviews

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  1. "The benchmark for every future job I have had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook

    I worked at Coastal Federal Credit Union full-time (More than 3 years)

    Pros

    Management that shares and participates in a single company vision
    Goals that are all measurable by employer and employee
    Great benefits: medical, dental, 401(k) are all above the average. You also get discounts on loans you originate with them (while employed).
    Good pay for the Raleigh area.

    Cons

    Some old processes linger that are still holding back innovation. However, I do think they are working on it so really: not much

    Advice to Management

    Keep up the great work and work to keep senior management and employees on the same page and working on the same goals. Long term vision is worth the sacrifice.


  2. "Teller Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coastal Federal Credit Union full-time (Less than a year)

    Pros

    pay more then average

    Cons

    breaks cancelled, people quitting right and left

    Advice to Management

    If it aint broke don't fix it. The teller center was much better up till 2 1/2 years ago and has been going down hill ever since. People cant wait to get out....Senior management not really interested in solving the problem.

  3. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great culture, leadership and opportunities for challenge

    Cons

    I can not think of any


  4. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunities to grow and learn. Fun place to work. Upper management is forward thinking.

    Cons

    Frequent organizational changes. Pay is okay.


  5. Helpful (1)

    "Poorly Ran Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Coastal Federal Credit Union (Less than a year)

    Pros

    Very casual work place. Has a very casual dress code Blue jeans are acceptable all the way to the executive level.

    Cons

    Poor Executive manage. Has a tendency to be all over the road map on decisions and directions for the company. Can not be trusted. Willing to talk or gossip about employees to other employees. Favorites play a big part in their decisions on employees not quality of work. Very serious concerns on IT department, Infrastructure and Security. Only reason successful is that it was formally the IBM credit union and still has customers from that era.

    Advice to Management

    Develop standards with integrity for executives, management and employees. Have a clear vision that match the industry standards


  6. "Account Manager- Credit Union"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Coastal Federal Credit Union full-time

    Pros

    Training, Customers, Management, Benefits, Compensation

    Cons

    Work environment, Lack of Trust, Micromanagement, Certain loan processes, Miscommunication


  7. Helpful (1)

    "Very old boys network"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Specialist in Raleigh, NC
    Former Employee - Human Resources Specialist in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Coastal Federal Credit Union full-time (More than 5 years)

    Pros

    Flexible hours, many employees are promoted from entry level positions - benefits are adequate, they have a robust wellness program, bring in mobile health screening and they promote healthy lifestyles

    Cons

    Lack of career paths, lack of management training. Too often instead of promoting existing employees, positions are filled from outside. Company culture has changed from service to sales. Credit Unions are supposed to help their members not just make a profit at any cost especially to the detriment to employees. Employees need to have the tools to succeed, many are set up for failure.

    Advice to Management

    Train your management is better trained. Too many employees are passed over and management roles are brought from other companies, specifically from another area financial institution. Many employees are promoted and then demoted when then don't meet expectations that are unclear.

  8. "Consumer Lending Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Coastal as a whole is a great company to work for, however the Consumer Lending department is not a great place to be.

    Cons

    Management in the indirect lending department

    Advice to Management

    Get rid of a couple people in the Indirect Lending Department and you'll be just fine. There is a lot of turnover there, and you should be able to see why.


  9. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coastal Federal Credit Union full-time

    Pros

    Great place to grow skills

    Cons

    Not a great place to grow professionally


  10. "Coastal's a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Lending Underwriter in Raleigh, NC
    Former Employee - Consumer Lending Underwriter in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coastal Federal Credit Union (More than a year)

    Pros

    Coastal Federal Credit Union is a great company to work for and it offers many individuals the opportunity to gain stable employment.

    Cons

    I believe that the company is beginning to operate more like a bank and now focus only on selling to their members as opposed to giving them what they need.

    Advice to Management

    If I were management I would be a little more transparent in the future plans of the organization.


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