Cofiroute USA is a good place to work, they operate a few toll roads so they have customer call centers. Management is very dedicated to keeping customers happy and prided itself on providing great customer service.
Very Management heavy, there is probably 1 manager for every 3 employees. Not a lot of room for advancement, internal job postings are rare.
I worked at Cofiroute full-time (More than 3 years)
I gained a better sense of direction while traveling
Department was under valued. If you worked a shift by yourself (weekends/ graveyard), you could NOT leave the Nextel radio unattended. Even if you were on your break/lunch. When there was a fire pretty close to the building, the manager at the time STILL wanted someone to be in the building manning the phones. The building itself was fairly filled with smoke. Pay increases were very minimal. In the 4 1/2 years I was there, I barely made $11/hour during a regular day shift.
I worked at Cofiroute part-time (More than a year)
This business isn't going anywhere. It's essentially a monopoly so there's no fear of the employees being laid off en masse. Cofiroute USA does customer service for the 91 Expressway Toll Service. There is no other show in town. Customer's other options are to drive the parking lot also known as the 91 Freeway. This SHOULD be a stable position.
The company has a habit of underestimating service levels, so although many days will be casually paced, many days the call center is flooded to the point that management has to get on the phone and take calls. The single biggest issue currently facing this company is micromanagement. The call center manager is incredibly insecure about nearly every aspect of the company. Perfectly good reps have been driven out of the office over pointless minutiae. The reps are great, but there is an oppressive cloud of scrutiny that hangs over every little conversation and action taken by the reps. The constant fear of overt and covert management surveillance is oppressive.
Advice to Management
Stop trying to control every aspect of every action that takes place in the call center. The employees are people, not automatons. You've driven a wedge between yourself and the staff rather than creating bonds. You'll get a lot more out of the employees via respect than you will out of fear. All you've done is create a severe dislike for you among the employees.
I have been working at Cofiroute full-time (More than a year)
The Company is laid back as long as you do your work nobody will say anything to you. They also give full time employees benefits.
The company is a penny pincher they try to cut conners on all kinds of things so that the management looks good. The wages for some of the jobs are horrible the guys in the mail room get 13hr, and the guys working on the roadway almost getting hit by cars make 13.50hr. If I was them I would transfer inside, but there is not a lot of room for advancement in the company. It is one of those companies that you have to be friends with upper management to get the job and its hard to get it in the company because you have to know someone, the higher they are the better job you get.
Advice to Management
As far as upper management lets start taking some of the profits and revise the employee pay structure because you guys have it all backwards! I would also suggest if you want the employees to be happy try something more then a 2% raise each year ( stop buying costco pizza and pay us more!
I have been working at Cofiroute full-time (More than 5 years)
Des conditions salariales correctes et une visibilité sur le long terme
Une vision purement financière et aucune innovation RH.
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