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Cogent Communications Reviews

Updated Mar 27, 2023

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Found 579 of over 589 reviews
2.6
34% Recommend to a Friend
Cogent Communications Chairman and CEO Dave Schaeffer
40% Approve of CEO

Found 573 of over 589 reviews

2.6
34%
Recommend to a Friend
40%
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
344 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Cogent Communications and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Great Company-Growth

    Feb 10, 2023 - Account Executive in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    if you’re looking for growth opportunities, Cogent Communications promotes their successful account managers to leadership positions 44% of time. Yes the job is hard, but so the rewards of what we learn, growth potential, pay relative to National averages. Cogent has good and bad reviews but what many former employees are missing is that it’s a sales organization where your success is determined on the ability to be a self starter. You can learn a lot about yourself from working with a company like Cogent Communications.

    Cons

    Hybrid options could work, but if you are a People person you will enjoy the fact that everyone works 5 days on site.

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  2. 2.0
    Current Employee, more than 3 years

    BOYS CLUB NOT EVEN PROFESSIOANL MEN AND NO BLACK WOMEN/MEN IN LEADERSHIP

    Mar 24, 2023 - National Account Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You don't have to make goal and you can sit there and collect your base pay without being fired. The CEO is black and white about his business and does not sugar coat. I actually respect the CEO more than his management team. If Dave cares enough he would look into it and become more diverse may be a good start. Too many boy clubs.

    Cons

    Not being challenged to be great, poor leadership across the board, probably 1 to 2 women in leadership across the board, no diversity. Also Cogent really cannot teach you anything valuable other than what NOT to do at the next company and that is nothing to do with Cogent and all to do with VPs like Mike Kalina.

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    2 people found this review helpful
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  4. 4.0
    Current Employee, more than 1 year

    Solid Opportunity

    Mar 15, 2023 - National Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    At my office The work life balance is great. For a sales position it's relatively low stress. My manager is helpful and attentive. Pay based on the position your hired for is currently: 50k Regional account manager RAM 75k National account manager NAM 90k Global account manager GAM there is not much difference between theses job... So get hired at least as a NAM Good amount of PTO/vacation and good health insurance

    Cons

    Unfortunately if hired as a RAM you are unlikely to get an adequate raise if promoted to NAM. Personally I was offered the promotion with a base increase to 60k after only 3 months of employment. Had I been hired as a NAM I would have started at 75K. This is a common practice...

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  5. 2.0
    Current Employee, less than 1 year

    Don't Do it unless your sure

    Mar 14, 2023 -  in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    High Salary company outings that's about all I can think of

    Cons

    No training or accountability by management if your not sure that you can do this job don't take it because you are on your own to figure it out. They'll bait you in with a were in this together attitude, but then when you get customer meetings or appointments they'll be at the bar instead of helping you learn the sales process. benefits are very costly if you have dependants be prepared to pay 800+ monthly pto is decent,but you don't get a bucket to draw feom rather it has ro be accumulated before its used. The product sold is is not terrible,but it's very limited on availability and the product suite only works for a select few companies. This could be a batter experience if your management staff is more engaged and willing to show you best practices instead of 9 accountability

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    2 people found this review helpful
  6. 3.0
    Former Employee, less than 1 year

    Unorganized and NO women or blacks in leadership ever

    Mar 6, 2023 - National Account Manager in Pasadena, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pasadena is a nice area. They do not allow anyone to work outside of your specified work hours. Very different for telecom industry. Wanted to change my schedule every few days.

    Cons

    They are all over the place. The managers are weird. It is what you make it. Be sure to negotiate the pay. They will lowball you. Also talk to other employees about their pay. The benefits are aweful. Take the job if it makes sense to you. It is a great resume builder.

    3 people found this review helpful
  7. 5.0
    Current Employee, less than 1 year

    Great

    Mar 27, 2023 - National Account Manager in Herndon, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy job when you know how to call leads

    Cons

    Difficult job if you don’t vVe any experience

    Be the first to find this review helpful
  8. 5.0
    Current Employee, less than 1 year

    Great Training + All the tools needed for success

    Oct 1, 2022 - National Account Manager in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    [note: I’d probably give it a 4.6/4.7 Star rating, but that is not an option) The month-long training is great: tech, products, sales tactics, Cogent systems/CRM, best practices, etc…. Lots of sales support, reasonable ramp-up time, fair commission splits, nice bonus perks and recognition. Very good work / life balance. Good first year PTO. NO expectation of working outside working hours, which is nice. A true 40 hour work week… Lastly: the network (product you are selling), customer service and engineering support for customers is outstanding. Cogent boasts that we have a 1% churn rate, which seems high, but by and large once we get a customer they are very happy with the whole package and almost never leave, which is great—you can believe in what you’re selling!

    Cons

    Outside of IT roles, very little name or brand recognition, which can be an uphill battle. The amount of outward bound prospecting can be a grind. But then: this is a sales role… Company is frugal in some key areas: older Dell computer issued (8 years old? Refurbished), older iPhone issued (6-8 years old, refurbished), limited availability to work remotely. And clock-in/clock-out protocols, which is weird and annoying for a supposed salaried positions (I am in California, and that is mostly to conform to CA employment laws)

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    1 person found this review helpful
  9. 4.0
    Current Employee

    Great intro into industry

    Mar 14, 2023 - National Account Manager in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing training and plenty of resources to help you be successful. Great work life balance.

    Cons

    Every company has their issues

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  10. 3.0
    Current Employee, less than 1 year

    NO Sales

    Mar 10, 2023 - Named Account Manager in Sterling, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice base, thats about it. i can't think of anything else

    Cons

    No marketing team. Telemarketer style. not many opps

    1 person found this review helpful
  11. 3.0
    Former Employee, more than 1 year

    It’s okay

    Mar 10, 2023 - Regional Account Manager in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance , desk job

    Cons

    Stressful trying to sell and meet quota

    Be the first to find this review helpful
Viewing 1 - 10 of 573 Reviews
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Cogent Communications Reviews FAQs

Cogent Communications has an overall rating of 2.6 out of 5, based on over 589 reviews left anonymously by employees. 34% of employees would recommend working at Cogent Communications to a friend and 42% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Cogent Communications employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Cogent Communications. This rating has decreased by -4% over the last 12 months.

34% of Cogent Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Cogent Communications 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Cogent Communications to be benefits, coworkers, career development and the cons to be culture, senior leadership, management.

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Glassdoor has 589 Cogent Communications reviews submitted anonymously by Cogent Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cogent Communications is right for you.