Cogent Communications Reviews
Updated Mar 27, 2023
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Found 573 of over 589 reviews
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Top Review Highlights by Sentiment
- "It really depends on the office you're in and the type of manager and director you have." (in 24 reviews)
- "Upper management too busy looking at their stock prices grow to care about anyone else" (in 12 reviews)
- "When Covid forced everyone to work from home the CEO went on eBay and bought hundreds of 10 year old Dells and had them re" (in 12 reviews)
Ratings by Demographics
This rating reflects the overall rating of Cogent Communications and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
Great Company-Growth
Feb 10, 2023 - Account Executive in Washington, DCRecommendCEO ApprovalBusiness OutlookPros
if you’re looking for growth opportunities, Cogent Communications promotes their successful account managers to leadership positions 44% of time. Yes the job is hard, but so the rewards of what we learn, growth potential, pay relative to National averages. Cogent has good and bad reviews but what many former employees are missing is that it’s a sales organization where your success is determined on the ability to be a self starter. You can learn a lot about yourself from working with a company like Cogent Communications.
Cons
Hybrid options could work, but if you are a People person you will enjoy the fact that everyone works 5 days on site.
Continue reading - Current Employee, more than 3 years★★★★★
BOYS CLUB NOT EVEN PROFESSIOANL MEN AND NO BLACK WOMEN/MEN IN LEADERSHIP
Mar 24, 2023 - National Account Manager in New York, NYRecommendCEO ApprovalBusiness OutlookPros
You don't have to make goal and you can sit there and collect your base pay without being fired. The CEO is black and white about his business and does not sugar coat. I actually respect the CEO more than his management team. If Dave cares enough he would look into it and become more diverse may be a good start. Too many boy clubs.
Cons
Not being challenged to be great, poor leadership across the board, probably 1 to 2 women in leadership across the board, no diversity. Also Cogent really cannot teach you anything valuable other than what NOT to do at the next company and that is nothing to do with Cogent and all to do with VPs like Mike Kalina.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
At my office The work life balance is great. For a sales position it's relatively low stress. My manager is helpful and attentive. Pay based on the position your hired for is currently: 50k Regional account manager RAM 75k National account manager NAM 90k Global account manager GAM there is not much difference between theses job... So get hired at least as a NAM Good amount of PTO/vacation and good health insurance
Cons
Unfortunately if hired as a RAM you are unlikely to get an adequate raise if promoted to NAM. Personally I was offered the promotion with a base increase to 60k after only 3 months of employment. Had I been hired as a NAM I would have started at 75K. This is a common practice...
Continue reading - Current Employee, less than 1 year★★★★★
Pros
High Salary company outings that's about all I can think of
Cons
No training or accountability by management if your not sure that you can do this job don't take it because you are on your own to figure it out. They'll bait you in with a were in this together attitude, but then when you get customer meetings or appointments they'll be at the bar instead of helping you learn the sales process. benefits are very costly if you have dependants be prepared to pay 800+ monthly pto is decent,but you don't get a bucket to draw feom rather it has ro be accumulated before its used. The product sold is is not terrible,but it's very limited on availability and the product suite only works for a select few companies. This could be a batter experience if your management staff is more engaged and willing to show you best practices instead of 9 accountability
Continue reading - Former Employee, less than 1 year★★★★★
Unorganized and NO women or blacks in leadership ever
Mar 6, 2023 - National Account Manager in Pasadena, CARecommendCEO ApprovalBusiness OutlookPros
Pasadena is a nice area. They do not allow anyone to work outside of your specified work hours. Very different for telecom industry. Wanted to change my schedule every few days.
Cons
They are all over the place. The managers are weird. It is what you make it. Be sure to negotiate the pay. They will lowball you. Also talk to other employees about their pay. The benefits are aweful. Take the job if it makes sense to you. It is a great resume builder.
- Current Employee, less than 1 year★★★★★
Pros
Easy job when you know how to call leads
Cons
Difficult job if you don’t vVe any experience
- Current Employee, less than 1 year★★★★★
Great Training + All the tools needed for success
Oct 1, 2022 - National Account Manager in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
[note: I’d probably give it a 4.6/4.7 Star rating, but that is not an option) The month-long training is great: tech, products, sales tactics, Cogent systems/CRM, best practices, etc…. Lots of sales support, reasonable ramp-up time, fair commission splits, nice bonus perks and recognition. Very good work / life balance. Good first year PTO. NO expectation of working outside working hours, which is nice. A true 40 hour work week… Lastly: the network (product you are selling), customer service and engineering support for customers is outstanding. Cogent boasts that we have a 1% churn rate, which seems high, but by and large once we get a customer they are very happy with the whole package and almost never leave, which is great—you can believe in what you’re selling!
Cons
Outside of IT roles, very little name or brand recognition, which can be an uphill battle. The amount of outward bound prospecting can be a grind. But then: this is a sales role… Company is frugal in some key areas: older Dell computer issued (8 years old? Refurbished), older iPhone issued (6-8 years old, refurbished), limited availability to work remotely. And clock-in/clock-out protocols, which is weird and annoying for a supposed salaried positions (I am in California, and that is mostly to conform to CA employment laws)
Continue reading - Current Employee★★★★★
Great intro into industry
Mar 14, 2023 - National Account Manager in Phoenix, AZRecommendCEO ApprovalBusiness OutlookPros
Amazing training and plenty of resources to help you be successful. Great work life balance.
Cons
Every company has their issues
Continue reading - Current Employee, less than 1 year★★★★★
Pros
nice base, thats about it. i can't think of anything else
Cons
No marketing team. Telemarketer style. not many opps
- Former Employee, more than 1 year★★★★★
It’s okay
Mar 10, 2023 - Regional Account Manager in Philadelphia, PARecommendCEO ApprovalBusiness OutlookPros
Work life balance , desk job
Cons
Stressful trying to sell and meet quota
Cogent Communications Reviews FAQs
Cogent Communications has an overall rating of 2.6 out of 5, based on over 589 reviews left anonymously by employees. 34% of employees would recommend working at Cogent Communications to a friend and 42% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
34% of Cogent Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Cogent Communications 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Cogent Communications to be benefits, coworkers, career development and the cons to be culture, senior leadership, management.
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