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Cogent Communications Reviews

Updated January 19, 2018
218 reviews

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2.7
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Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
135 Ratings

218 Employee Reviews

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Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Great training program, seasoned team leading the operation (in 10 reviews)

Cons
  • Low investment in employees leads to extremely high turnover (in 11 reviews)

  • Micro managed call center environment (in 9 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cogent Communications full-time

    Pros

    Sales methodology down to a science.
    Organizational transparency.
    Clear expectations.

    Cons

    Limited sales resources.
    Limited workday flexibility.

    Advice to Management

    Trust the people you hire to do the job for which they are hired, but be particular in whom you hire.


  2. "Great for beginning a career in Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Herndon, VA
    Current Employee - Inside Sales Representative in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    -extensive training program
    -job security if you work hard and do all the things you're supposed to do like come to work by 8 am, dress business casual, finish your daily tasks
    -great company holiday winter party
    -sales coaches available all the time
    -engineer help available all the time

    Cons

    -no working from home
    -PTO availability is 160 hours per year plus major holidays...
    -work hours are very strict 8 am - 5 pm - one hour lunch included
    -base salary does not change unless you reach sales metric goals

    Advice to Management

    -give people flexiblity to work from home
    -more leave availability

  3. "Great company for the customer and employees!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Cogent is better than I thought before I started. The systems are outstanding and they are geared to both the customers and employees!!

    Cons

    Marketing is minimal due to keeping that duty to the sales team and passing lower prices to the customer. Not really a con but a true benefit for the customer.

    Advice to Management

    Keep doing what you have been doing-- growing the global sales team and making the outstanding key acquisitions that you have been doing over the years.


  4. Helpful (2)

    "No consistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications (More than a year)

    Pros

    Thinking.....thinking...thinking....umm....nothing! I seriously can't think of anything.

    Cons

    Upper Management does not have a clue! I was with the company for over a year, and the "market segmentation " has been changed 3 times. Dropping and picking up accounts all the time.

    Advice to Management

    Follow the golden "ROE"!!!!!!


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time

    Pros

    free coffee and and soda

    Cons

    health benefits and office cleanliness

    Advice to Management

    use better cleaning team


  6. Helpful (5)

    "Best Sales Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cogent Communications full-time

    Pros

    - This is a company that will gladly give a chance to many - maybe too many
    - But only the best will survive and do well
    - Babysitting is not available here
    - You either have it - or learn it fast - and will thrive or will fall and be pushed out
    - Conditions are tough - spartan like - you either win or lose
    - The sales person here is a survivalist - uses few tools and needs to get things done right every month
    - In Telecom/IT Sales there is - Sales - and then there is THE COGENT SALES
    - If you are successful at Cogent in sales - any other company will be lucky to have you

    Cons

    - In a dynamic company like this one lots of things can be done better
    - Sometimes there is a clear Fear of Change - even if Change is necessary
    - Sales people compete first against their peers and then against other companies
    - Lots of accumulated garbage needs to be disposed of

    Advice to Management

    - Listen to the few smart people that bring up concerns, needs for improvement in a positive way - they care about the company and want to grow with it
    - Value and compensate better your sales people
    - Ensure all offices follow HQ's policies 100%
    - Change hourly compensation - it is ridiculous - and give sales people more flexibility as far as personal time
    - Focus on accomplishments and results - not numbers or matrix
    - IT/Telecom sales environment has changed dramatically - this is 2017
    - You have a great product and DS is a great leader - nurture and grow your best asset: The Sales People


  7. Helpful (2)

    "Micromanaged piece of hell period"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in Houston, TX
    Former Employee - Global Account Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    It’s a job if you can’t get employed at Walmart

    Cons

    This is a boiler room job not a Sales position. Do not let them trick you. They don’t even want salespeople to sell. Just to get a prospect.....er sucker on the phone so that Management can hem and haw about the virtues of Cogent.

    Advice to Management

    Most of VPs and Direcctors only want to bully or harass employee. If you’re a woman, they only want to get in your pants.

  8. Helpful (3)

    "Darned if you do, darned if you don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Washington, DC
    Current Employee - Regional Account Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time (Less than a year)

    Pros

    The company allows for a positive work/life balance.

    Cons

    While the quote is fair, the limitations placed on account swim lane is very discouraging and hinders the ability to succeed.

    Advice to Management

    Reconsider the swim lane assignments for Regional Account Management positions.


  9. Helpful (1)

    "National Account Executive (Sales)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Executive in Phila, PA
    Current Employee - National Account Executive in Phila, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    They will pay you.-4 months late-if you can sell here. *IF* it installs you are good as gold. The problem is the nutbag nonsense you have to go through to get a sale. ALL of the good accounts are held by people who can put up with the BS and last through the nonsense. The sales jobs appear to be telemarketing feeders to the long term sale people. When you eventually find out that you can’t sell anything because anything worth having is already taken and the “inactiveuser” is just a shell game and rabbit hole, you will remember this post and I will have told you all that you needed to know.

    Cons

    Read this part and read it well. If you are into “micromanagement” this is your nirvana. The micromanagement beats people down and no one sells anything because of it. Somehow, they haven’t figured this out yet. Again....MICROMANAGEMENT nirvana. It’s actually an extremely unprofessional atmosphere in many offices. Very few people are hitting expected numbers. The ones that are hitting the number are blowing the number away, again, because they have inherited all of the “house” accounts. I would never have come here to work if I had know this was the way that they roll. NO ONE that is making the number is cold calling their way to the top and you can quote me on this.

    Advice to Management

    No one will eventually want to work here once the word goes through the telecom industry of the incessant and severe MICROMANAGEMENT. Unless you really need some money coming in, you are better off waiting for a company who will treat you like an adult. Some of the most unprofessional, openly cursing, nagging and HR nightmarish places you could ever imagine. JUST DON’T DO IT. You’ve been warned. Did I say MICROMANAGEMENT? Yes I did.


  10. Helpful (4)

    "avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Arlington, VA
    Current Employee - Sales Account Manager in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    friendly environment (depends on office location). Good mid-level managers (again- location dependent) however they seem to be hamstrung by onerous back-end requirements.

    Cons

    poor training, unrealistic individual and company goals

    Advice to Management

    start to manage and assist employee's rather then just push them to make numbers


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