Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

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Found 265 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
42%
Approve of CEO
Cogent Communications CEO Dave Schaeffer
Dave Schaeffer
168 Ratings
Pros
Cons
  • "Not for someone who does not want a transactional almost call-center approach to telecom sales(in 13 reviews)

  • "Low investment in employees leads to extremely high turnover(in 11 reviews)

More Pros and Cons
  1. "Great company Hard Worj"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cogent Communications full-time for more than a year

    Pros

    Good money to be made

    Cons

    Name recognition in the market

    Cogent Communications2019-04-16
  2. Helpful (3)

    "Over 45% Annual Turnover Rate of Sales Managers. Highest salesperson turnover in Telecommunications!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time for more than 4 years

    Pros

    Very simple basic products. Not much to learn versus other more sophisticated solution selling telcos.

    Cons

    Cut throat work environment. Market saturated with constant battles between sales personnel for new accounts. Boiler room sales environment. Promote who management likes versus promote based on merit.

    Advice to Management

    Stop worrying about your own pockets (Stock price) and start thinking about what can be done to have happy successful employees.

    Cogent Communications2019-04-14
  3. Helpful (6)

    "A Corporate Monument to Mediocrity, Cronyism, and Dysfunction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Account Manager in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time for more than 4 years

    Pros

    I worked here for over 3 years. I wish I didn't have to struggle to find a positive thing to say about my time here. The ever present and potent toxicity of Cogent overshadows any upside to working for this organization. Literally the only positive is the products you will sale for the most part are solid. There is a demand for them. However, Cogent won't get out of it's own way long enough to truly become a player...

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    Cons

    I'm not sure where to begin the attempt to walk across an ocean negatives. I suppose I will start by saying, that if there was a place that mediocre, C-student frat boys and high school peakers went to push the boundaries for underachieving, that place would definitely be Cogent. There will be very little said in this write up that hasn't been said about Cogent ad nauseam on any review you'll find on Glassdoor. Helpful...

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    Advice to Management

    If you have to leave the planet to get a clue, please do so post-haste. You ARE the problem. You are the source of the employee morale and toxicity. Your old boys club and bro culture is what gives Sales a bad name. It is what gives telecom a bad name. You're the reason for the myriad of bad reviews below mine and well after. Who am I kidding? You'll never change, you'll just continue to blame any other factor other than...

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    Cogent Communications2019-05-02
  4. Helpful (8)

    "RUN don't walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - National Account Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time for more than 2 years

    Pros

    My salary was on the low end of acceptable for the region and they do have some guaranteed commissions for the first 6 months. They will hire recent college grads with little to no experience. You'll be hourly and overtime is strictly verboten, so you will have mandatory work/life balance.

    Cons

    Cogent is an absolute mess from the sales perspective. There are 500+ people in sales, over 50% of the total employee base. You will be competing with these 500 people for fewer than 2000 buildings. You are divided into "swim lanes" so the number of customers you can sell to is even lower. Think of a company. The account is taken. Along with 5 other accounts for this customer but of slightly varied spelling. And they've...

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    Advice to Management

    Get rid of Schaeffer. He's a cancer to the industry and Cogent will never be a decent place to work until him & his influence are gone. And quit putting more crabs in the bucket.

    Cogent Communications2019-03-29
  5. Helpful (5)

    "Inside Sales Sweatshop - don't ever leave your desk! Abusive fraternity, women RUN!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time for more than a year

    Pros

    Literally nothing. Oh, coffee. They give you coffee.

    Cons

    By far the worst employment experience I've ever had. Management will micro-manage your every move, if you don't play their games they will put you on PIP and fire you. Get ready to rip people off like it's the 90's and you're Tommy Boy trying to sell ketchup Popsicle's. They will let tenured reps do whatever they want, including sexual, derogatory jokes and hurling verbal abuse left and right. This environment was so...

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    Advice to Management

    Fire yourselves. You are all awful humans.

    Cogent Communications2019-04-22
  6. Helpful (6)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - National Account Manager in Reston, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time for more than 4 years

    Pros

    Decent work life balance and that's about it.

    Cons

    Market over-saturation. To many reps.

    Cogent Communications2019-03-12
  7. Helpful (3)

    "The worst, most un organized company I have every worked for"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Cogent Communications full-time

      Pros

      I really cant think of any at all.

      Cons

      The insurance sucks, they make employees pay for parking. The CEO runs the company like it has a negative bank account balance.

      Cogent Communications2019-04-04
    • Helpful (2)

      "Dynamic Company, Brilliant CEO, but Sr Sales Management is silly."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Manager in Los Angeles, CA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Cogent Communications full-time

      Pros

      In my opinion, CEO Dave Schaefer is a genius / game changer and the internet wouldn't be even close to what it is now if Cogent didn't exist. When he's in town, pick his brain. He's open to talking, planning, and always gives the right advice!

      Cons

      For some reason, Cogent just can't get it right with their Sr. Sales Management. They're difficult to work with because everything flows down to sales from them, and behind the CEO's back, they're a bunch of pranksters, and not very professional. I've been in both sales and sales management and with out naming names, always wondered why Sr. Sales Management structure in place. This has happened for over ten years of...

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      Advice to Management

      Sr. Sales Management needs to practice less 'fun' time in Chicago and Herndon and more professional time spent in the field with reps. Educate reps, don't "churn" them. Teach them your sales mangers how to hire more effectively for longer-term, higher quality employees.

      Cogent Communications2019-04-02
    • Helpful (2)

      "Work Enviorment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - National Account Manager 
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Cogent Communications full-time for more than a year

      Pros

      Good base pay for the NAM position.

      Cons

      It's a call center environment. If you don't like to cold call this is not the job for you.

      Cogent Communications2019-03-04
    • Helpful (1)

      "Minimal resources, no marketing efforts"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Representative 
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Cogent Communications full-time for more than 2 years

      Pros

      Was able to meet some nice people.

      Cons

      No marketing effort, sales tools were lacking.

      Cogent Communications2019-02-19
    Found 265 reviews