Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

Updated April 23, 2017
45 reviews

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2.0
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Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
21 Ratings

45 Employee Reviews

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Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Free soda and coffee to fatten you up for the slaughter on a monthly basis (in 9 reviews)

Cons
  • Low investment in employees leads to extremely high turnover (in 11 reviews)

  • Micro managed call center environment (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Stressful but not the worst place I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Engineer in Washington, DC
    Current Employee - Customer Support Engineer in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time (Less than a year)

    Pros

    They will teach you ISP technologies. Free soda, Free food most of the time. Cisco gives them free food every week to thank them for being a Cisco only shop.

    Cons

    -Intense and stressful always, especially if you have no experience. You will have customer that are completely angry at you because Cogent only allows some things for example Duplex problems can arrise and your not allowed to tell the customer I can keep your duplex settings to auto-negotate if you put that in writing at a price. Anyways your boss will monitor every word if your voice is loud and even if your right he will be a pain and tell everyone that your wrong and berate you and stress you out to the point where its a hostile workplace enviornment.
    -Racist manager who told me that he wanted to have nothing but his own race as in his company because his son would have a easier time in life and told the class that he has no problem letting other races go if they are not black. Classy at least he was funny by doing so.
    -No parking, you have two choices get parking by paying $250 -500 or go on the metro which is expensive in DC.
    -Most techs that know their stuff arent very good at talking to people but can speak tech very well, if your one of these people know that half of the job is BS the customer...one of my co-workers admitted he doesn't know what he is doing 80% of the time but he is good at BS their customer and the managers are okay with it. If you make up fake reports to prove that Cogent is right and the customer is wrong, this will get you ahead in the job. Most of the time the prove is text so all it is changing numbers around. If your like me and you don't like lying to the customer because you have been in the customer's shoes at the datacenters don't make much plans just take the knoweldge they train you with and find a better job.
    -When you can figure out what others cant like how to fix VPLS meshes....don't expect any appreciation from the managers, the moment you make a simple mistake your butt will be canned but most of the time they will just treaten you fire you. I heard managers talk about firing people like its encouragement.

    Advice to Management

    Offer praise to your hard working employees. As they become more valuable to the company they should be paid more.


  2. "Work at Cogent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Herndon, VA
    Former Employee - Regional Account Manager in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Good money while you're ramping up.

    Cons

    Hard to ramp up - limited LIT buildings and there's always a cheaper option.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time

    Pros

    Training in DC was good for an initial introduction to the company and the position. Friendly office atmosphere, and free coffee and juice.

    Cons

    Hard to get adequate leads, and I felt that management didn't offer enough support or guidance for my target market.

    Advice to Management

    Offer more support to Sales


  4. "A lost cause"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time

    Pros

    Working here is jeans and dress down environment. Flexible work schedule

    Cons

    Some people are in positions that shouldn't be and need to be fired or move on. Others take advantage of people and those around them. No promotional opportunities and average salary is way below industry standard.

    Advice to Management

    Fire certain executives


  5. "National Accounts Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Washington, DC
    Former Employee - National Account Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications (More than a year)

    Pros

    Good people. Fairly stable, publicly traded company. This job was a port in the storm.

    Cons

    Micro managed call center environment. My job description changed 180 while working there. High turnover

    Advice to Management

    Treat employees like professionals and you may retain them longer.


  6. Helpful (2)

    "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Palmdale, CA
    Current Employee - National Account Manager in Palmdale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Great company for a person that wants to do inside sales.

    Cons

    Not so good for a person that works from the field as you are required to be in the office

    Advice to Management

    Be more open minded and focus on developing rep to advance to different levels/position within the organization.


  7. "Seniot Corporate Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Bethesda, MD
    Current Employee - Senior Accountant in Bethesda, MD

    I have been working at Cogent Communications full-time (More than 8 years)

    Pros

    Dynamic, fast paced , multi national, stable corporation, financially sound, branch offices in Latin America, Europe, Asia, Asia Pacific. Aggressive expansion plan inside and outside US.

    Cons

    Lack of career growth opportunity, inconsistencies in decision making, lack of communication and coordination among the departments, less focus on automation and modernization of software and other software applications

    Advice to Management

    Motivation of employees, better coordination and communication, emphasis on automation of manual processes

  8. Helpful (1)

    "needs better management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Herndon, VA
    Former Employee - Regional Account Manager in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cogent Communications full-time (More than 3 years)

    Pros

    Good base pay for a first time sales position

    Cons

    Managment has favorites and will give those people sales

    Advice to Management

    become fair, stop playing favorites


  9. Helpful (1)

    "Out of Date"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Herndon, VA
    Current Employee - Regional Account Manager in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My sales manager was great.

    Cons

    Product set is limited and overpriced (offnet). The CRM in place is from the stone age.


  10. Helpful (2)

    "Stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Engineer in Washington, DC
    Current Employee - Customer Support Engineer in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Gain good experience, it's like going to school.

    Cons

    Intense and stressful at first, especially if you have no experience. Expect to learn complex technologies and processes on the job while on the phone with customers. Low pay

    Advice to Management

    Offer praise to your hard working employees. As they become more valuable to the company they should be paid more.


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