Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

Updated March 10, 2017
40 reviews

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3.0
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Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
23 Ratings

40 Employee Reviews

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Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Great training program, seasoned team leading the operation (in 9 reviews)

Cons
  • Low salaries, NO job stability, high turnover, unattainable quote, cheapskate CEO, poor PTO (in 11 reviews)

  • Micro managed call center environment (in 9 reviews)

More Pros and Cons

  1. "National Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager
    Former Employee - National Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cogent Communications full-time (More than 3 years)

    Pros

    You can make some good money here

    Cons

    You have to work very hard and have a lot of luck


  2. "Regional Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cogent Communications full-time

    Pros

    Good entry level job into technology sales. Solid training @ HQ in Washington DC, nice offices, free drinks.

    Cons

    Diluted sales force (5 Sales Teams in LA Area) all hunting after same "On-Net" buildings, no sales tools provided for a 100% sales based/driven organization,

    Advice to Management

    Not worth the energy.


  3. "account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Centreville, VA
    Current Employee - National Account Manager in Centreville, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications (More than a year)

    Pros

    uncapped commissions is a really good incentive to keep you motivated. Pretty decent commission structure, easy to understand, good reporting to tracks sales.

    Cons

    Health benefits are by far the biggest con. Especially if you have a family. Back charge commissions if disconnected which is typical for sales.

    Advice to Management

    Negotiate better health care rates


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  5. "Niche Market Player More Suitable for National and Global Accounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Atlanta, GA
    Former Employee - Regional Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Extremely relaxed and warm company culture. You have the ability to be promoted quickly based on merit

    Cons

    Really need a better offering for smaller businesses. Regional account managers continue to perform the worst at the company for this very reason. Also, not offering anything other than fiber and datacenter services actually hurts the company's value prop more often than not.

    Advice to Management

    Find a more fulfilling career


  6. Helpful (1)

    "NAM at Cogent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NAM in Minneapolis, MN
    Former Employee - NAM in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High base pay and no micro management

    Cons

    Company doesn't seem to take itself seriously. Will allow $500 month purchase of coffee for the office but will not give a laptop??

    Advice to Management

    Listen to your reps, the complaints are real.


  7. Helpful (4)

    "Very cheap company but great to learn the ropes and an awesome crash course in B2B telecom sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Washington, DC
    Former Employee - National Account Manager in Washington, DC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Cogent Communications (More than a year)

    Pros

    Quick base salary acceleration. RAMs are 40-55k, NAMs are 60-80k, and GAMs are 80-90k. No real travel at all. Pretty chill once you establish a book of business (1-2 years).

    Cons

    RAMs and NAMs have a hard time selling a traditionally netcentric product (high bandwidth and no phones) to corporate clients. GAMs have an unrealistic 7.5k quota. Experienced sales professionals usually don't last long once they find out they can't bring their book of business over due to the strict account ownership set-up.

    Advice to Management

    Lower GAM quota. Change the hire from the outside first policy currently in effect to internal promotions. Might be a good idea not to treat the sale people like idiot children. Incentives need to come back.


  8. Helpful (1)

    "Buy into the system - it can work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in New York, NY
    Current Employee - National Account Manager in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Cogent Communications (More than 3 years)

    Pros

    Hired without telecom experience. They send all new employees to HQ in DC, twice, for training and an additional sales workshop.
    -Dress is relaxed, no need to wear suits or anything that nice, unless you schedule offsite meetings, as this job is almost completely inside sales/networking.
    -Cogent circuits install! You get decent commissions on your sales and unlike other telcos, you dont have to worry about orders being canceled and not getting paid for them!

    Cons

    Not really any leads at all to work with, you must find everything yourself!
    -Most people we call dont really know Cogent because they dont spend on advertising!! Sometimes very difficult to compete with the big boys (Verizon and ATT etc) when everyone knows them and not us.

    -Do not put a whole lot of stock into what sales training suggests. Their approaches will only work in the southern US or in canada or the western US where people actually have time to speak with you.
    In major markets, especially NYC, people only want the services if they absolutely need it and you are concise, and able to make their lives easier.
    -Most major markets are completely saturated because there are so many reps across the country who hoard accounts even if they are not getting anywhere with them. You need to scratch and claw to find interested accounts, and do everything right to nail down the sale.

    Office is very basic, no room to eat lunch, no TV in the break room. No Summer Fridays where most ppl get to leave early (I dont think 3:30 on a Friday is too much to ask)

    Compensation is nothing to smile at. Virtually no room to grow here and they do not give salary increases.

    Advice to Management

    Advertise more! Hire more marketing employees and run social media marketing to get our name out there! This is a pretty good company but can be a lot better if they weren't so old fashioned in their business practices! Do not just rely on sales reps to get our name out.

    -Reward employees for their hard work! Never came across a company that won't give raises after a certain amount of time or performance. This would be the reason I leave when the time comes.


  9. "Not too shabby"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    They hired me with no experience.

    Cons

    It's cold calling and hard to find leads.


  10. "Regional Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Great entry level sales opportunity, provides opportunity to learn cold calling and prospecting. There is also a great earning potential there.

    Cons

    High pressure environment, I saw lots of good people get let go. It seemed as if every day someone was getting fired. When I worked there they had a 3 strike policy for not hitting your monthly number.

    Advice to Management

    Spend more time with your sales reps and invest in your people.


  11. "Great company!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training. They send all new employees to Washington DC twice for training. Constantly in contact with company VP's and Sales Engineers who are always willing to help out in your sales. Most importantly..free drinks in office fridge.

    Cons

    None. Great company, great pay,great product.



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