Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

Updated August 12, 2017
47 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
27 Ratings

47 Employee Reviews

Sort: PopularRatingDate

Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Free soda and coffee to fatten you up for the slaughter on a monthly basis (in 9 reviews)

Cons
  • Low investment in employees leads to extremely high turnover (in 11 reviews)

  • Micro managed call center environment (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in New York, NY
    Former Employee - National Account Manager in New York, NY

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Valuable service to sell, very competitive within the industry.

    Cons

    Difficult to sell only because of the internal competition between the sales reps which makes it difficult to get a hold of accounts.

    Advice to Management

    Employees should be more concerned about the external competition of the company, not the internal competition between their fellow teammates. Creating smaller territories/splitting accounts could help the internal competition problem.


  2. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Sterling, VA
    Former Employee - Sales Representative in Sterling, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    I liked the people I worked with.

    Cons

    They don't advertise. Can be more expensive than what many would expect.

    Advice to Management

    Try not to make so many changes. Try not to micro-manage so much.

  3. "Its okay not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager
    Current Employee - National Account Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Great for high bandwidth customers!

    Cons

    Commission structure is horrible!!!!Turnover is high


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Simple set of products to sell. Free coffee & soda.

    Cons

    Frugal company, no company culture. No incentives for sales rep. Poor management. Internal conflict with sales team with channel team.


  5. "Account Manager/IT Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    Great training, product training and Sales

    Cons

    Alot of changes occur out of the blue hard, you get blindsided


  6. Helpful (3)

    "Lack of Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Chicago, IL
    Former Employee - Regional Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cogent Communications (Less than a year)

    Pros

    - Work starts at 8:30am
    - Convenient location; right in the loop next to the bridge
    - Quota doesn't go up an extra thousand each month

    Cons

    - None of the departments communicate with each other. I left this job because my manager hindered me from pursuing any of the businesses I was trying to sell to. It's sales. When you prohibit your sales team to sell to several businesses, most of which make more money than all of us in that office combined, who are you really selling to? It's ironic because during training in the first month, we have orientation twice and each time we are told to sell to every single business there is possible. Start up companies were included in this list. My boss thought I was an idiot for trying to sell to start ups and then told me to find something I was "passionate" about and try selling there. I found lawyers and doctors to try selling to, and then he said "try again, those people won't budge worth your time". Then I tried contractors and architects, he still said no. When I finally quit, I told the training manager why, and I told her it was because everything I learned from her during training was thrown out the window when I was in the office and it made no sense why. She finally admitted that "it's been an ongoing problem that our two departments don't communicate well with each other. Thank you for giving me your honest opinion and good luck."

    Advice to Management

    Throw out the whole "do as I say not as I do" philosophy and learn to communicate across departments throughout your company. Learn to be consistent with what we're being taught instead of what you think "feels right" about a certain company we prospect.


  7. "Grind and lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Chicago, IL
    Current Employee - National Account Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can work accounts nationwide but now you have to work specifix accounts aka swim lanes. Aggressive pricing for data center clients

    Cons

    Constant change and not competitive in many markets. Organization is changing every day and no clue on what is a good account to work now.

    Advice to Management

    Get better pricing from your Layer 2 providers to make yourself more competitive. Reduce change as in the last 6 months the company had completely changed nosalary now hourly can't work some accounts due to a label or location etc etc spend a few dollars on laptops give reps the right tools

  8. "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager
    Former Employee - National Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cogent Communications full-time (More than 3 years)

    Pros

    You can make some good money here

    Cons

    You have to work very hard and have a lot of luck


  9. "Regional Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cogent Communications full-time

    Pros

    Good entry level job into technology sales. Solid training @ HQ in Washington DC, nice offices, free drinks.

    Cons

    Diluted sales force (5 Sales Teams in LA Area) all hunting after same "On-Net" buildings, no sales tools provided for a 100% sales based/driven organization,

    Advice to Management

    Not worth the energy.


  10. "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Centreville, VA
    Current Employee - National Account Manager in Centreville, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications (More than a year)

    Pros

    uncapped commissions is a really good incentive to keep you motivated. Pretty decent commission structure, easy to understand, good reporting to tracks sales.

    Cons

    Health benefits are by far the biggest con. Especially if you have a family. Back charge commissions if disconnected which is typical for sales.

    Advice to Management

    Negotiate better health care rates


Showing 47 of 208 reviews
Reset Filters