Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

Updated September 16, 2017
205 reviews

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205 Employee Reviews

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Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Free soda and coffee to fatten you up for the slaughter on a monthly basis (in 9 reviews)

Cons
  • Low investment in employees leads to extremely high turnover (in 11 reviews)

  • Micro managed call center environment (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cogent Communications full-time

    Pros

    Good working environment. Fun co-workers. Outstanding product

    Cons

    Poor healthcare plan. Constant Operations issues and poor follow-through with customers


  2. "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Centreville, VA
    Current Employee - National Account Manager in Centreville, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications (More than a year)

    Pros

    uncapped commissions is a really good incentive to keep you motivated. Pretty decent commission structure, easy to understand, good reporting to tracks sales.

    Cons

    Health benefits are by far the biggest con. Especially if you have a family. Back charge commissions if disconnected which is typical for sales.

    Advice to Management

    Negotiate better health care rates

  3. "Work at Cogent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Herndon, VA
    Former Employee - Regional Account Manager in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Good money while you're ramping up.

    Cons

    Hard to ramp up - limited LIT buildings and there's always a cheaper option.


  4. Helpful (5)

    "NAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Oakland, CA
    Former Employee - National Account Manager in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    The Salary is a little above average here in California however that doesn't mean much when you are gone in 6 months.

    Cons

    100% Turnover in this office in 8 months! Sold on how good the company is, which it is but get ready for Extreme micro management, being put on probation within a few months of starting and a Director that is relentless on demeaning you daily!

    Advice to Management

    Hire better Managers and Directors if you expect to keep sales reps.


  5. Helpful (4)

    "fraud reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in New York, NY
    Former Employee - Regional Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    the co workers. since we are all in the same boat and not making any sales. we only have each other to lean on while we plot on how to leave that place.

    Cons

    too many to list. the reviews here must be managers that fill these reviews out to boost the ratings. no way this place is for anyone. but for starters....do not come here if you want rot in your sales career. all of the accounts are taken and own by the top dogs in the company. this place is a joke. u can be manager with 6 months of telecom sales. what a joke.

    NY2
    NY3
    NY4

    are a buncha scammers.

    Advice to Management

    let go of the kids you have at the manager and director roles in nyc.


  6. "Niche Market Player More Suitable for National and Global Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Atlanta, GA
    Former Employee - Regional Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Extremely relaxed and warm company culture. You have the ability to be promoted quickly based on merit

    Cons

    Really need a better offering for smaller businesses. Regional account managers continue to perform the worst at the company for this very reason. Also, not offering anything other than fiber and datacenter services actually hurts the company's value prop more often than not.

    Advice to Management

    Find a more fulfilling career


  7. "Bankruptcy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Real Estate & Construction in Ashburn, VA
    Former Employee - Director Real Estate & Construction in Ashburn, VA
    Recommends
    Negative Outlook

    I worked at Cogent Communications (More than 3 years)

    Pros

    Bankruptcy. Learned all lot about having exit plans.

    Cons

    Bankruptcy Chapter 11. M&A due diligence lacking

    Advice to Management

    Never take your eye off the company

  8. Helpful (1)

    "NAM at Cogent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NAM in Minneapolis, MN
    Former Employee - NAM in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High base pay and no micro management

    Cons

    Company doesn't seem to take itself seriously. Will allow $500 month purchase of coffee for the office but will not give a laptop??

    Advice to Management

    Listen to your reps, the complaints are real.


  9. Helpful (4)

    "Very cheap company but great to learn the ropes and an awesome crash course in B2B telecom sales."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Washington, DC
    Former Employee - National Account Manager in Washington, DC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Cogent Communications (More than a year)

    Pros

    Quick base salary acceleration. RAMs are 40-55k, NAMs are 60-80k, and GAMs are 80-90k. No real travel at all. Pretty chill once you establish a book of business (1-2 years).

    Cons

    RAMs and NAMs have a hard time selling a traditionally netcentric product (high bandwidth and no phones) to corporate clients. GAMs have an unrealistic 7.5k quota. Experienced sales professionals usually don't last long once they find out they can't bring their book of business over due to the strict account ownership set-up.

    Advice to Management

    Lower GAM quota. Change the hire from the outside first policy currently in effect to internal promotions. Might be a good idea not to treat the sale people like idiot children. Incentives need to come back.


  10. "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Boston, MA
    Current Employee - National Account Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cogent Communications full-time (More than 8 years)

    Pros

    It's a great environment. Managers are very helpfull. Teams are great to work with and we help each other sell when needed

    Cons

    There are really no Cons. The work environment is great


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