Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

Updated February 7, 2017
185 reviews

Filter

Filter

Full-time Part-time

185 Employee Reviews

Sort: Popular Rating Date

Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Great training program, seasoned team leading the operation (in 9 reviews)

Cons
  • Low salaries, NO job stability, high turnover, unattainable quote, cheapskate CEO, poor PTO (in 11 reviews)

  • Call Center atmosphere, no privacy (in 9 reviews)

More Pros and Cons

  1. "Regional Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Great entry level sales opportunity, provides opportunity to learn cold calling and prospecting. There is also a great earning potential there.

    Cons

    High pressure environment, I saw lots of good people get let go. It seemed as if every day someone was getting fired. When I worked there they had a 3 strike policy for not hitting your monthly number.

    Advice to Management

    Spend more time with your sales reps and invest in your people.


  2. "Great company!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training. They send all new employees to Washington DC twice for training. Constantly in contact with company VP's and Sales Engineers who are always willing to help out in your sales. Most importantly..free drinks in office fridge.

    Cons

    None. Great company, great pay,great product.


  3. "Don't be fooled"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Los Angeles, CA
    Former Employee - National Account Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time (More than a year)

    Pros

    Any positive review is written by upper management. The company is horrible once you're inside. They're just trying to counter balance the consistently bad reviews this company gets

    Cons

    There are too many to list

    Advice to Management

    Laughable at best.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time

    Pros

    Training in DC was good for an initial introduction to the company and the position. Friendly office atmosphere, and free coffee and juice.

    Cons

    Hard to get adequate leads, and I felt that management didn't offer enough support or guidance for my target market.

    Advice to Management

    Offer more support to Sales


  6. "A lost cause"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time

    Pros

    Working here is jeans and dress down environment. Flexible work schedule

    Cons

    Some people are in positions that shouldn't be and need to be fired or move on. Others take advantage of people and those around them. No promotional opportunities and average salary is way below industry standard.

    Advice to Management

    Fire certain executives


  7. Helpful (5)

    "Global Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in Somerville, MA
    Former Employee - Global Account Manager in Somerville, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time (Less than a year)

    Pros

    None, not enough account diversity for there revolving door of 450+ sales reps. Too much management overlap with no real value to add to sales teams. The Boston office is disgusting and infested with ants. Moral is terrible and culture does not exist.

    Cons

    Impossible to build account base. Wild wild west mentality when it comes to accounts. This is a call center with no freedom. No marketing at all. When I gave the courtesy of a 2 week notice they did not honor it and escorted me out the door. Did not pay me final check until 10 days after the terminated me for giving my notice. Which is against the law in my state. The turn over is insane and the hire anyone that can use a phone. Even when you do the right thing and give them 2 weeks notice they will screw you. Do not give them the benefit of the doubt.

    Advice to Management

    Stop treating your employees like crap! The company could be great if you stepped into this century and left behind archaic sales mentality. Honor employees two week notice if they are courteous enough to give it. You literally hurt employees and their families who are doing it the right way.


  8. "National Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Sterling, VA
    Current Employee - National Account Manager in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Good, fun group of people I work with. Health benefits are ok, not the best.

    Cons

    Low salaries, NO job stability, high turnover, unattainable quote, cheapskate CEO, poor PTO

    Advice to Management

    Give people time to build an account base to sell. Stop firing people at the drop of a dime. Rules need to be consistent to the whole company.


  9. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Washington, DC
    Former Employee - Sales Manager in Washington, DC
    Recommends
    Positive Outlook

    I worked at Cogent Communications full-time (More than 3 years)

    Pros

    Very black and white about what you should be doing. Extremely fair and supportive of all employees regardless of their position

    Cons

    Could do a better job of internal promotions


  10. "Underpaid but not overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time

    Pros

    I work at the headquarters and everyone there is out by the time they have to be. Some people that's 6, and 4 for others. My team was small so I learned a lot at first.

    Cons

    No room for advancement since many departments were small. There was also no educational benefits and salaries were lower than other companies.


  11. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Reliable Network Services at Competitive Prices

    Cons

    No Marketing and therefore little Brand Recognition



Showing 185 of 186 reviews
Reset Filters