Cogent Communications Reviews | Glassdoor

Cogent Communications Reviews

Updated March 28, 2017
192 reviews

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192 Employee Reviews

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Pros
  • Decent base salary and very high commissions (in 10 reviews)

  • Great training program, seasoned team leading the operation (in 9 reviews)

Cons
  • Low salaries, NO job stability, high turnover, unattainable quote, cheapskate CEO, poor PTO (in 11 reviews)

  • Micro managed call center environment (in 9 reviews)

More Pros and Cons

  1. "A lost cause"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time

    Pros

    Working here is jeans and dress down environment. Flexible work schedule

    Cons

    Some people are in positions that shouldn't be and need to be fired or move on. Others take advantage of people and those around them. No promotional opportunities and average salary is way below industry standard.

    Advice to Management

    Fire certain executives


  2. Helpful (5)

    "Global Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in Somerville, MA
    Former Employee - Global Account Manager in Somerville, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time (Less than a year)

    Pros

    None, not enough account diversity for there revolving door of 450+ sales reps. Too much management overlap with no real value to add to sales teams. The Boston office is disgusting and infested with ants. Moral is terrible and culture does not exist.

    Cons

    Impossible to build account base. Wild wild west mentality when it comes to accounts. This is a call center with no freedom. No marketing at all. When I gave the courtesy of a 2 week notice they did not honor it and escorted me out the door. Did not pay me final check until 10 days after the terminated me for giving my notice. Which is against the law in my state. The turn over is insane and the hire anyone that can use a phone. Even when you do the right thing and give them 2 weeks notice they will screw you. Do not give them the benefit of the doubt.

    Advice to Management

    Stop treating your employees like crap! The company could be great if you stepped into this century and left behind archaic sales mentality. Honor employees two week notice if they are courteous enough to give it. You literally hurt employees and their families who are doing it the right way.


  3. "National Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Sterling, VA
    Current Employee - National Account Manager in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Good, fun group of people I work with. Health benefits are ok, not the best.

    Cons

    Low salaries, NO job stability, high turnover, unattainable quote, cheapskate CEO, poor PTO

    Advice to Management

    Give people time to build an account base to sell. Stop firing people at the drop of a dime. Rules need to be consistent to the whole company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Washington, DC
    Former Employee - Sales Manager in Washington, DC
    Recommends
    Positive Outlook

    I worked at Cogent Communications full-time (More than 3 years)

    Pros

    Very black and white about what you should be doing. Extremely fair and supportive of all employees regardless of their position

    Cons

    Could do a better job of internal promotions


  6. "Underpaid but not overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cogent Communications full-time

    Pros

    I work at the headquarters and everyone there is out by the time they have to be. Some people that's 6, and 4 for others. My team was small so I learned a lot at first.

    Cons

    No room for advancement since many departments were small. There was also no educational benefits and salaries were lower than other companies.


  7. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cogent Communications full-time (More than a year)

    Pros

    Reliable Network Services at Competitive Prices

    Cons

    No Marketing and therefore little Brand Recognition


  8. "IT Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    My team was a solid, well-functioning team when not being micro-managed. They all knew how to do their jobs and did them well. Casual dress was nice, occasional free lunches were good.

    Cons

    Such a big deal was made about the "culture" at Cogent, but it was a culture of low pay, poor quality equipment, the attitude toward employees was that you were disposable. My understanding that sales positions were just as bad. You only matter there if you're making money for the company. I was GROSSLY underpaid for the position I held, especially having to deal with the manager I reported to. Get in, get your experience, and get out.

    Advice to Management

    This company is old enough to get out of the "startup" mindset. Free sodas are nice, but being the second largest backbone ISP in the world, you'd think the pay would be higher and the equipment newer. But, my understanding was that it's always been that way, and that's just how the CEO is. So, if that's how Cogent is going to be, don't expect a lot of your IT staff to stick around long.


  9. "Get Rid of the Call Center Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Ashburn, VA
    Former Employee - National Account Manager in Ashburn, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cogent Communications full-time (Less than a year)

    Pros

    Good Base Compensation, nice people.

    Cons

    This is a strictly inside sales role, outdated support tools, outdated offices. No laptops, just converted over to Salesforce. Call Center atmosphere, no privacy. Limited products to offer.

    Advice to Management

    come into the future not 1990. This is why you have not grow much as your competition


  10. "Regional Account Manager"

    Star Star Star Star Star
    Current Employee - Regional Account Manager in Atlanta, GA
    Current Employee - Regional Account Manager in Atlanta, GA

    I have been working at Cogent Communications (More than a year)

    Pros

    good company to work for

    Cons

    No cons at this time


  11. "Help Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk in Washington, DC
    Current Employee - Help Desk in Washington, DC
    Recommends
    Approves of CEO

    Pros

    Very pleasant work environment. Good life work balance.

    Cons

    Slow evolution. Can offer better benefits.



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