Coinstar Reviews | Glassdoor

Coinstar Reviews

Updated September 14, 2017
62 reviews

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62 Employee Reviews

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Pros
  • Plenty of free snacks and drinks (in 5 reviews)

  • Free Parking, Free Snacks, Nice People (in 4 reviews)

Cons
  • There is a lot of growth potential for this year and lots of changes taking place because of the separation from Outerwall (in 3 reviews)

  • The Redbox side moves more quickly than the Coinstar side (in 6 reviews)

More Pros and Cons

  1. "Coinstar compensation means each year you make less"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coinstar (More than 5 years)

    Pros

    Casual atmosphere removed from downtown.

    Cons

    Annual budget for salaries is less than increases in cost of living, which means effectively you make less each year. Senior management cares little for the efforts made by those in the trenches. Occasional symbolic recognition given (CEO makes a thing out of visiting selected employee in their cube to hand out cash bonus) but the day-to-day acknowledgment and recognition is close to nothing.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Springfield, MO
    Current Employee - Field Technician in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coinstar full-time (More than a year)

    Pros

    Self managed, great benefits. love the people.

    Cons

    not a con per say, just a concern: Business needs change quickly with out notice and your job could be at risk.

    Advice to Management

    Managements seems to actually care about there employees, but as stated before business need come first. Nothing that you can do about that, after all, staying in business is the goal.

  3. "Field Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coinstar full-time

    Pros

    Working for them as a field service technician was a pleasurable experience. You are able to somewhat set your own schedule and you get plenty of windshield time.

    Cons

    My area was between two other zones and it was absorbed by more senior technicians when we lost a large account in Florida, which resulted in my layoff. Other than that it was a great company to work for.

    Advice to Management

    Figure out a way to integrate technicians across both coin and redbox so that they can provide technical support.


  4. Helpful (1)

    "Fun job, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Coinstar full-time

    Pros

    It's rarely boring as you're on the road a lot and you encounter a number of different issues with machines that can occur with the machines.

    Cons

    Management was terrible, especially at the executive level as they are not the ones on the road doing the leg work, yet they believe they know how to make things run smoother.


  5. Helpful (1)

    "Was ok at the start but company grew to fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer
    Current Employee - Field Engineer
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Coinstar full-time (More than 8 years)

    Pros

    Great benefits Flexible schedule Little supervision

    Cons

    Too many hand get involved in a problem and nothing gets done

    Advice to Management

    Lower machine counts per Technician


  6. Helpful (1)

    "Once a good job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Able to work from home

    Cons

    Company required more and more computer time taking away from actual field work. Felt I was being micro-managed. Company is constantly spying on employees looking for theft.

    Advice to Management

    Clones.


  7. Helpful (1)

    "customer Service/Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilngual Customer Service Representative in Bellevue, WA
    Former Employee - Bilngual Customer Service Representative in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    Good working environment, opportunity to advance from within.

    Cons

    Lack of structure or discipline in the small call center.

  8. "Overall, good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    Great benefits (rival the best companies in the world) and a stable company lead by brilliant individuals.

    Cons

    Low upward mobility, little to no growth potential for company

    Advice to Management

    Re-connect with your workforce


  9. "Great benefits easy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems/Business Analyst in Bellevue, WA
    Former Employee - Senior Systems/Business Analyst in Bellevue, WA
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than 3 years)

    Pros

    Really great benefits, good pay, easy to get to, free parking

    Cons

    confusion on the executive level of mission of organization

    Advice to Management

    don't listen so much to the shareholders


  10. "Well managed corporation great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Bellevue, WA
    Current Employee - Field Technician in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Coinstar full-time (Less than a year)

    Pros

    lots of benefits like insurance and health reimbursements etc...

    Cons

    aside from closing its doors with a new venture...nothing

    Advice to Management

    promote and transfer within.


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