Coinstar Reviews | Glassdoor

Coinstar Reviews

Updated March 23, 2017
60 reviews

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Full-time Part-time

60 Employee Reviews

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Pros
Cons
  • Very poor lower level management, Disgraceful in fact, worst I have encountered in my career so far which only emphasises flaws in upper management (in 3 reviews)

More Pros and Cons

  1. "Field Service Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coinstar full-time

    Pros

    Working for them as a field service technician was a pleasurable experience. You are able to somewhat set your own schedule and you get plenty of windshield time.

    Cons

    My area was between two other zones and it was absorbed by more senior technicians when we lost a large account in Florida, which resulted in my layoff. Other than that it was a great company to work for.

    Advice to Management

    Figure out a way to integrate technicians across both coin and redbox so that they can provide technical support.


  2. Helpful (1)

    "Fun job, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Coinstar full-time

    Pros

    It's rarely boring as you're on the road a lot and you encounter a number of different issues with machines that can occur with the machines.

    Cons

    Management was terrible, especially at the executive level as they are not the ones on the road doing the leg work, yet they believe they know how to make things run smoother.


  3. Helpful (1)

    "Was ok at the start but company grew to fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer
    Current Employee - Field Engineer
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Coinstar full-time (More than 8 years)

    Pros

    Great benefits Flexible schedule Little supervision

    Cons

    Too many hand get involved in a problem and nothing gets done

    Advice to Management

    Lower machine counts per Technician


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  5. Helpful (1)

    "Once a good job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Able to work from home

    Cons

    Company required more and more computer time taking away from actual field work. Felt I was being micro-managed. Company is constantly spying on employees looking for theft.

    Advice to Management

    Clones.


  6. Helpful (1)

    "customer Service/Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilngual Customer Service Representative in Bellevue, WA
    Former Employee - Bilngual Customer Service Representative in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    Good working environment, opportunity to advance from within.

    Cons

    Lack of structure or discipline in the small call center.


  7. "Overall, good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    Great benefits (rival the best companies in the world) and a stable company lead by brilliant individuals.

    Cons

    Low upward mobility, little to no growth potential for company

    Advice to Management

    Re-connect with your workforce


  8. "Great benefits easy job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems/Business Analyst in Bellevue, WA
    Former Employee - Senior Systems/Business Analyst in Bellevue, WA
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than 3 years)

    Pros

    Really great benefits, good pay, easy to get to, free parking

    Cons

    confusion on the executive level of mission of organization

    Advice to Management

    don't listen so much to the shareholders


  9. "Well managed corporation great work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Bellevue, WA
    Current Employee - Field Technician in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Coinstar full-time (Less than a year)

    Pros

    lots of benefits like insurance and health reimbursements etc...

    Cons

    aside from closing its doors with a new venture...nothing

    Advice to Management

    promote and transfer within.


  10. Helpful (1)

    "most dysfunctional place I have ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Bellevue, WA
    Current Employee - Director in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coinstar full-time (More than 3 years)

    Pros

    $ - that is the only good thing here. The pay won't last if you yo don't play along with the Charade

    Cons

    Lack of leadership and Sr experience leads to a high school atmosphere with mistrust and sabotage in areas of weakness

    Advice to Management

    Replace your most senior people, or get advice from someone that has actually brought products to market. You are playing with Amateurs


  11. "What you see is not what you get"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    Great co-workers. Lots of interesting problems to solve. Convenient location. Casual work environment. Lots of overlap with Redbox and the Chicago team. Employee benefit package was pretty good. Offices are very nice. Great CEO who replaced a not so great CEO.

    Cons

    Highly politically charged environment. Huge disconnect between management and the employees. Lots of dissatisfied employees. Very stressful place to be on a day to day basis.

    Advice to Management

    Do some serious and honest evaluation of your executive team and your HR organization leadership in particular. You could be the coolest company around, but you have some serious problems with legacy people who are in positions of authority. Time to clean house.



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