Coinstar Reviews | Glassdoor

Coinstar Reviews

Updated September 14, 2017
62 reviews

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62 Employee Reviews

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Pros
  • Plenty of free snacks and drinks (in 5 reviews)

  • Free Parking, Free Snacks, Nice People (in 4 reviews)

Cons
  • There is a lot of growth potential for this year and lots of changes taking place because of the separation from Outerwall (in 3 reviews)

  • The Redbox side moves more quickly than the Coinstar side (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "most dysfunctional place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Bellevue, WA
    Current Employee - Director in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coinstar full-time (More than 3 years)

    Pros

    $ - that is the only good thing here. The pay won't last if you yo don't play along with the Charade

    Cons

    Lack of leadership and Sr experience leads to a high school atmosphere with mistrust and sabotage in areas of weakness

    Advice to Management

    Replace your most senior people, or get advice from someone that has actually brought products to market. You are playing with Amateurs


  2. "What you see is not what you get"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    Great co-workers. Lots of interesting problems to solve. Convenient location. Casual work environment. Lots of overlap with Redbox and the Chicago team. Employee benefit package was pretty good. Offices are very nice. Great CEO who replaced a not so great CEO.

    Cons

    Highly politically charged environment. Huge disconnect between management and the employees. Lots of dissatisfied employees. Very stressful place to be on a day to day basis.

    Advice to Management

    Do some serious and honest evaluation of your executive team and your HR organization leadership in particular. You could be the coolest company around, but you have some serious problems with legacy people who are in positions of authority. Time to clean house.

  3. Helpful (2)

    "Glad to be out of there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Coinstar full-time (More than 3 years)

    Pros

    Benefits. Benefits. Benefits. Benefits. Benefits.

    Cons

    Lack innovation in redbox and coinstar. Politics rules the day.

    Advice to Management

    Listen to folks other than yourselves.


  4. Helpful (2)

    "Incompetent upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coinstar full-time (More than 8 years)

    Pros

    There used to be some Cons at one time not anymore.

    Cons

    Unable to follow their own values and mission statement, No advancement for employees, your asked to present ideas and there is no follow through. Purchased other businesses with no idea how to run them accordingly, only to sell them off at a loss. this happened too often. Training of
    employees leaves a lot to be desired. Restructure and Reorganize another sign of incompetence.

    Advice to Management

    Wake up and smell the coffee. Time to clean house and incorporate Management who have a clue to what the outside world is about. Not to individuals who are in there for there own gain and not the company's prosperity.


  5. Helpful (2)

    "Don't waste your time applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Quality Assurance Engineer in Bellevue, WA
    Former Employee - Software Quality Assurance Engineer in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    I worked at Coinstar full-time (More than 3 years)

    Pros

    The free soda and redbox rentals

    Cons

    They think of you as a number and management is a joke


  6. "Interesting place to work with some challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems/Business Analyst in Bellevue, WA
    Current Employee - Senior Systems/Business Analyst in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coinstar full-time (More than a year)

    Pros

    Trying to do the right thing
    Good Salary and Benefits
    Good extra perks like Free Redbox movies, Movie Screenings, Mariner Baseball game, etc

    Cons

    Stuck in current process which makes it hard to make improvement
    Legacy Systems are so intertwined that no one really wants to take the time and spend the money to really fix the issues

    Advice to Management

    Be willing to step up and make the tough decisions and spend the money on removing legacy systems that are no longer supported and hard to get data and patched together processes to get data moved to new systems.


  7. Helpful (3)

    "worked for 13 years as field tech on the coin side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Tech in Chattanooga, TN
    Former Employee - Field Service Tech in Chattanooga, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coinstar full-time (More than 10 years)

    Pros

    It been a year so I would not know what perks are left. You get a phone for company use.

    Cons

    The company changed it's coin field from techs to service people and are paying them half of what they used to pay. Over the last year they have pushed out all the long time techs for people that can only do cleaning on the units. Managers are trying to cover for lack of techs.

    Advice to Management

    Remember you get the kind of employee you pay for. Your turn over is killing your field service.

  8. Helpful (4)

    "Great People and Perks! Strange HR Department!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in Bellevue, WA
    Former Employee - Administrator in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Coinstar full-time (More than a year)

    Pros

    * Lots of Humor
    * Colorful Atmosphere
    * Free Movies and Snacks
    * Generous Benefits

    Cons

    * Very Passive Agressive
    * Strong Personalities are Intimidating to Management
    * Management is NEVER Held Liable for Their Mistakes...It's ALWAYS Someone Else's Fault
    * The Diversity and Inclusion Department Isn't Diverse

    Advice to Management

    Hire sane people in the HR department. This will trickle down into sane people being hired everywhere. The Buddy hiring Buddy system isn't working. The Culture and Values are terrific, but not if only the underlings are held to that standard.


  9. Helpful (2)

    "Core values don't match real-life day-day company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Coinstar full-time (More than 3 years)

    Pros

    * Good camaraderie amongst peers
    * Plenty of free snacks and drinks
    * Benefit package ok

    Cons

    Company has lots its soul for innovation and some of the Directors/Management do not accurately reflect or practice the company values like "respect and integrity". A recent re0-org brought in a matrix development structure with too many layers of management who are out of touch with the sustaining versus innovating process. One Director is bent on building their fiefdom that key employees and contributors have either quit or unceremoniously escorted out when they don't agree with their pre-conceived direction or project status.
    Unbelievable to hear that the new CEO is being paid $1.6 million +.

    Advice to Management

    Read your company values "communication, humility, accountability, integrity, respect, dedication". Practice them. Ask for feedback from their manager/director's direct reports, and listen to them. Be wary of the director/manager who does not practice the company values, who denigrates and disrespects fulltime employees as well as contractors. Communicate! The next director you hire should at least have a 4 year degree and have Hardware and Software experience.


  10. Helpful (4)

    "Get in with the right person and you will go FAR...forget to "kiss up" and you are asking for IT!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Oakbrook Terrace, IL
    Former Employee - Sales in Oakbrook Terrace, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coinstar full-time

    Pros

    Overall the "old" Redbox employees are very friendly and create a great work environment. The company also tries to create a fun work environment...cupcake day, free movies, various entertainment events, etc.

    Cons

    Minimal training/investing in people, must be apart of the "clique" or you're destined to fail despite your qualifications/experience...not a fair playing field, especially with the Sales team...what applies for one does NOT apply for ALL

    Advice to Management

    Training for management in people relations, diversity and INCLUSION, come out of your office and relate to your team


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